Policy Updates
Safeguarding - Domiciliary Care
Advocacy Policy and Procedure
This policy has been updated to include details regarding Independent Mental Capacity Advocates and Independent Mental Health Advocates and the circumstances where they might be appointed.
Dementia Policy and Procedure
The Dementia Policy and Procedure is a new addition to your QCS System. Over the coming months we will be further developing the policy to add even more helpful tools to assist you in providing person centred care for your users with Dementia. Watch for further updates.
Complaints, Suggestions and Compliments Policy and Procedure
This policy has been updated to include additional guidance from the LGO complaints checklists.
Recruitment Policy and Procedure
A policy update to incorporate the provisions of The Employment Relations Act 1999 (Blacklists) Regulations 2010 which have recently come into effect.
Missing Client Policy and Procedure
This policy has been extensively updated to add a definition of what constitutes a ‘Missing’ service user and to add clarification to the policy in regards to deprivation of liberty, record keeping and risk assessment.
Child Protection Policy and Procedure
This policy has been updated to comply with safe practice where children visit a registered premise or the service user’s own home.
Standards of Conduct, Performance and Ethics
Updated to include additional information pertaining to the “Standards of conduct, performance and ethics” published by the HCPC.