Scotland - Quality Assurance - Care Home - Policy Archives

Document Modified Date: 07/11/2019 15:45

Complaints, Suggestions and Compliments Policy and Procedure

Quality Assurance Management of Quality Assurance Region:

| Reference: SQQ03

This policy outlines the procedure to follow in relation to complaints, suggestions and compliments that are received within the company. It has been reviewed with no significant changes and references checked and updated.

Clusters: Scotland - Care Home Scotland - Domiciliary Care Scotland - Learning Disability + Show more

Scotland - Mental Health Scotland - Quality Assurance - Care Home Scotland - Quality Assurance - Domiciliary Care Scotland - Quality Assurance - Learning Disability Scotland - Quality Assurance - Mental Health Scotland - Quality Assurance - Supported Living Scotland - Registration - Domiciliary Care Scotland - Safeguarding - Care Home Scotland - Safeguarding - Domiciliary Care Scotland - Safeguarding - Learning Disability Scotland - Safeguarding - Mental Health Scotland - Safeguarding - Supported Living Scotland - Supported Living

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Document Modified Date: 06/11/2019 15:57

Quality and Quality Assurance Policy and Procedure

Quality Assurance Management of Quality Assurance Region:

| Reference: SQQ10

This policy outlines the quality assurance that will ensure continuous improvement across the service. This policy has been reviewed with no significant changes and references checked and updated.

Clusters: Scotland - Care Home Scotland - Learning Disability Scotland - Mental Health + Show more

Scotland - Quality Assurance - Care Home Scotland - Quality Assurance - Domiciliary Care Scotland - Quality Assurance - Learning Disability Scotland - Quality Assurance - Mental Health Scotland - Quality Assurance - Supported Living Scotland - Registration - Domiciliary Care Scotland - Supported Living

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Document Modified Date: 04/11/2019 14:37

Quality and Quality Assurance Policy and Procedure

Quality Assurance Management of Quality Assurance Region:

| Reference: SQQ13

This policy outlines the quality assurance processes to be undertaken, which will support continuous service improvement and development. This policy has been reviewed with no significant changes and references checked and updated.

Clusters: Scotland - Domiciliary Care Scotland - Quality Assurance - Care Home Scotland - Quality Assurance - Domiciliary Care + Show more

Scotland - Quality Assurance - Learning Disability Scotland - Quality Assurance - Mental Health Scotland - Quality Assurance - Supported Living

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Document Modified Date: 04/11/2019 10:43

General Management Protocol Policy and Procedure

Quality Assurance Administration Quality Assurance Region:

| Reference: SQA05

This policy outlines the approach to a clear management structure within an organisation and lines of accountability. The policy has been reviewed with no significant changes and references checked and updated.

Clusters: Scotland - Care Home Scotland - Learning Disability Scotland - Mental Health + Show more

Scotland - Quality Assurance - Care Home Scotland - Quality Assurance - Domiciliary Care Scotland - Quality Assurance - Learning Disability Scotland - Quality Assurance - Mental Health Scotland - Quality Assurance - Supported Living Scotland - Registration - Care Home Scotland - Registration - Learning Disability Scotland - Registration - Mental Health

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Document Modified Date: 04/11/2019 10:12

Care Communication and Information Policy and Procedure

Quality Assurance Care Management Quality Assurance Region:

| Reference: SQC16

This policy outlines the approach to be taken in relation to communication regarding a service user’s care. The policy has been reviewed with no significant changes and references checked and updated.

Clusters: Scotland - Domiciliary Care Scotland - Quality Assurance - Care Home Scotland - Quality Assurance - Domiciliary Care + Show more

Scotland - Quality Assurance - Learning Disability Scotland - Quality Assurance - Mental Health Scotland - Quality Assurance - Supported Living Scotland - Safeguarding - Domiciliary Care Scotland - Supported Living

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Document Modified Date: 04/11/2019 10:08

Care Communication and Information Policy and Procedure

Quality Assurance Care Management Quality Assurance Region:

| Reference: SQC03

This policy outlines the communication processes that will be undertaken in relation a service user’s care. The policy has been reviewed with no significant changes and references checked and updated.

Clusters: Scotland - Care Home Scotland - Learning Disability Scotland - Mental Health + Show more

Scotland - Quality Assurance - Care Home Scotland - Quality Assurance - Domiciliary Care Scotland - Quality Assurance - Learning Disability Scotland - Quality Assurance - Mental Health Scotland - Safeguarding - Care Home Scotland - Safeguarding - Learning Disability Scotland - Safeguarding - Mental Health

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Document Modified Date: 19/02/2019 14:34

Health and Safety Training Policy and Procedure

Health and Safety Health & Safety Region:

| Reference: SHS05

This review has been undertaken with additional information and references. Links have also been provided to clarify the legal stance and business reasons for training. Policy has been converted into the new QCS format.

Clusters: Scotland - Care Home Scotland - Domiciliary Care Scotland - Health & Safety - Care Home + Show more

Scotland - Health & Safety - Domiciliary Care Scotland - Health & Safety - Learning Disability Scotland - Health & Safety - Supported Living Scotland - Infection Control - Care Home Scotland - Infection Control - Domiciliary Care Scotland - Infection Control - Learning Disability Scotland - Infection Control - Mental Health Scotland - Infection Control - Supported Living Scotland - Learning Disability Scotland - Mental Health Scotland - Quality Assurance - Care Home Scotland - Quality Assurance - Domiciliary Care Scotland - Quality Assurance - Learning Disability Scotland - Quality Assurance - Mental Health Scotland - Quality Assurance - Supported Living Scotland - Registration - Care Home Scotland - Registration - Domiciliary Care Scotland - Registration - Learning Disability Scotland - Registration - Mental Health Scotland - Registration - Supported Living Scotland - Support Planning - Mental Health Scotland - Supported Living

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Document Modified Date: 19/02/2019 14:34

Health and Safety Training Policy and Procedure

Health and Safety Health & Safety Region:

| Reference: SHS05

This review has been undertaken with additional information and references. Links have also been provided to clarify the legal stance and business reasons for training. Policy has been converted into the new QCS format.

Clusters: Scotland - Care Home Scotland - Domiciliary Care Scotland - Health & Safety - Care Home + Show more

Scotland - Health & Safety - Domiciliary Care Scotland - Health & Safety - Learning Disability Scotland - Health & Safety - Supported Living Scotland - Infection Control - Care Home Scotland - Infection Control - Domiciliary Care Scotland - Infection Control - Learning Disability Scotland - Infection Control - Mental Health Scotland - Infection Control - Supported Living Scotland - Learning Disability Scotland - Mental Health Scotland - Quality Assurance - Care Home Scotland - Quality Assurance - Domiciliary Care Scotland - Quality Assurance - Learning Disability Scotland - Quality Assurance - Mental Health Scotland - Quality Assurance - Supported Living Scotland - Registration - Care Home Scotland - Registration - Domiciliary Care Scotland - Registration - Learning Disability Scotland - Registration - Mental Health Scotland - Registration - Supported Living Scotland - Support Planning - Mental Health Scotland - Supported Living

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Document Modified Date: 19/02/2019 14:34

Health and Safety Training Policy and Procedure

Health and Safety Health & Safety Region:

| Reference: SHS05

This review has been undertaken with additional information and references. Links have also been provided to clarify the legal stance and business reasons for training. Policy has been converted into the new QCS format.

Clusters: Scotland - Care Home Scotland - Domiciliary Care Scotland - Health & Safety - Care Home + Show more

Scotland - Health & Safety - Domiciliary Care Scotland - Health & Safety - Learning Disability Scotland - Health & Safety - Supported Living Scotland - Infection Control - Care Home Scotland - Infection Control - Domiciliary Care Scotland - Infection Control - Learning Disability Scotland - Infection Control - Mental Health Scotland - Infection Control - Supported Living Scotland - Learning Disability Scotland - Mental Health Scotland - Quality Assurance - Care Home Scotland - Quality Assurance - Domiciliary Care Scotland - Quality Assurance - Learning Disability Scotland - Quality Assurance - Mental Health Scotland - Quality Assurance - Supported Living Scotland - Registration - Care Home Scotland - Registration - Domiciliary Care Scotland - Registration - Learning Disability Scotland - Registration - Mental Health Scotland - Registration - Supported Living Scotland - Support Planning - Mental Health Scotland - Supported Living

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Document Modified Date: 19/02/2019 14:07

Action Planning Policy and Procedure

Quality Assurance Management of Quality Assurance Region:

| Reference: SQQ01

Updated into new QCS format. Reviewed the focus from ‘meetings’ to wider use of action planning including responses to Care Inspectorate reports. Updated form template.

Clusters: Scotland - Care Home Scotland - Domiciliary Care Scotland - Learning Disability + Show more