Scotland - Quality Assurance - Care Home
This policy will help staff develop a keyworker system. It has been reviewed with minimal change, references and links checked and remain current.
Relevant managers should familiarise themselves with the content. This will help with oversight of the service quality agenda.
This policy will help support the staff retention in the service and signpost to areas to consider to increase staff retention.
Policy reviewed and converted to the new QCS format. This policy content has been revised to reflect the variation in operational models with home care and the policy title has been amended from Key Worker Policy and Procedure to Continuity and Consistency of Care Policy and Procedure.
This policy will guide staff on the processes to follow to ensure that an excellent standard of cleanliness and hygiene is maintained in the service. COVID-19 guidance has been added for housekeeping staff to follow during the pandemic.
Policy reviewed and updated to reflect the changes in communication methods that are needed to reflect the current Coronavirus COVID-19 pandemic. The policy includes references to SBAR which is a communication tool that ensures effective communication in a fast moving environment as well as references to communication guides for carers and management which have been added.
This policy overarches the suite of audits available so must be read in conjunction with these. It has been reviewed with minimal content changes and references updated to ensure they remain current.
This policy will support staff to develop a business continuity plan. The policy has been reviewed and references and links checked to ensure they remain current.
This policy will inform staff on the benefits of frequent quality meetings and contains ideas of items to review and discuss. It has been reviewed and references and links checked and remain current.
This policy will guide staff on how to develop their unique Quality Assurance strategy, and the importance of self evaluation with measuring and monitoring service provision for continuous improvement. It has been reviewed with references and links checked and they remain current.