Policy Updates

Scotland - Quality Assurance - Domiciliary Care

Document Modified Date: 07/07/2020 18:03

Key Worker Policy and Procedure

Quality Assurance Care Management Quality Assurance Region: | Reference: SQC07

This policy will help staff develop a keyworker system. It has been reviewed with minimal change, references and links checked and remain current.

Document Modified Date: 02/07/2020 10:29

Management Meetings Policy and Procedure

Quality Assurance Management of Quality Assurance Region: | Reference: SQQ07

Relevant managers should familiarise themselves with the content. This will help with oversight of the service quality agenda.

Document Modified Date: 02/07/2020 10:14

Staff Retention Policy and Procedure

Quality Assurance Human Resources Quality Assurance Region: | Reference: SQP04

This policy will help support the staff retention in the service and signpost to areas to consider to increase staff retention.

Document Modified Date: 30/04/2020 13:49

Continuity and Consistency of Care Policy and Procedure

Quality Assurance Care Management Quality Assurance Region: | Reference: SQC18

Policy reviewed and converted to the new QCS format. This policy content has been revised to reflect the variation in operational models with home care and the policy title has been amended from Key Worker Policy and Procedure to Continuity and Consistency of Care Policy and Procedure.

Document Modified Date: 17/04/2020 10:31

Housekeeping Management Policy and Procedure

Quality Assurance Residential Services Quality Assurance Region: | Reference: SQH03

This policy will guide staff on the processes to follow to ensure that an excellent standard of cleanliness and hygiene is maintained in the service. COVID-19 guidance has been added for housekeeping staff to follow during the pandemic.

Document Modified Date: 02/04/2020 12:40

Communication Policy and Procedure

Administration Communications Region: | Reference: SAC03

Policy reviewed and updated to reflect the changes in communication methods that are needed to reflect the current Coronavirus COVID-19 pandemic. The policy includes references to SBAR which is a communication tool that ensures effective communication in a fast moving environment as well as references to communication guides for carers and management which have been added.

Document Modified Date: 04/03/2020 11:02

Business Continuity Policy and Procedure

COVID-19 Hub Business Admin COVID-19 Region: | Reference: SAB02

This policy will support staff to develop a business continuity plan. The policy has been reviewed and references and links checked to ensure they remain current.

Document Modified Date: 26/02/2020 16:10

Quality Meetings Policy and Procedure

Quality Assurance Management of Quality Assurance Region: | Reference: SQQ11

This policy will inform staff on the benefits of frequent quality meetings and contains ideas of items to review and discuss. It has been reviewed and references and links checked and remain current.

Document Modified Date: 25/02/2020 13:16

Quality and Quality Assurance Policy and Procedure

Quality Assurance Management of Quality Assurance Region: | Reference: SQQ13

This policy will guide staff on how to develop their unique Quality Assurance strategy, and the importance of self evaluation with measuring and monitoring service provision for continuous improvement. It has been reviewed with references and links checked and they remain current.

Document Modified Date: 24/02/2020 14:26

Quality and Quality Assurance Policy and Procedure

Quality Assurance Management of Quality Assurance Region: | Reference: SQQ10

This policy will guide staff on the importance of a robust quality assurance process to ensure there is constant improvement of service provision. It has been reviewed with no significant changes and references checked to ensure they remain current.

Join over 86,000+ users already using the QCS Management System!
Start Free Trial
Back to Top

Register here for your FREE TRIAL

  • Try our unique Management System, or any of our individual packs
  • PLUS! Gain FREE trial access to our Mock Inspection Toolkit
  • Over 2,300+ pages of easy to use guidance and 300+ policies & procedures

Simply fill out the form below and get full access for 24 hours to a QCS Management System of your choice.

Latest Updates on Coronavirus