Scotland - Quality Assurance - Domiciliary Care
The regulation became law in Scotland on 01/04/2018 and all staff need to know the process of identifying and reporting any incidents which may be reportable under the Act. This policy was reviewed with a new duty of candour checklist added, references and links checked and remain current.
This policy will support the process where employees are considering retirement. It has been reviewed with 2 template letters added to the ‘Forms’ section. References have been reviewed and updated.
Policy reviewed with minimal change, references and links checked and remain current. This policy will signpost staff on effective communication methods to enhance care delivery.
This policy will guide staff on the overall catering responsibilities and requirements. It has been reviewed with minimal change. Reference and links have been checked and remain current.
This policy will inform staff on the training considerations they must undertake to give them the knowledge required in Health and Safety. References and links checked and remain current.
This policy has been simplified to support providers to create plans more easily. A new templated business continuity plan has been added which includes key themes. The template needs a full review and customising by the service and any local themes need to be included. Additional templates on Service User priority need categorisation added. Policy Impact raised to critical to reflect the need to have plans in place asap.
This policy will guide staff on the retention period for the various records generated in the health and social care sector. It has been reviewed with the retention period for financial records added and references and links checked and remain current
This policy will support staff when dealing with concerns or complaints.
This policy will help staff develop a keyworker system. It has been reviewed with minimal change, references and links checked and remain current.
Relevant managers should familiarise themselves with the content. This will help with oversight of the service quality agenda.