Policy Updates

Scotland - Quality Assurance - Domiciliary Care

Document Modified Date: 26/11/2018 10:31

Care Communication and Information Policy and Procedure

Quality Assurance Care Management Quality Assurance Region: | Reference: SQC03

Policy reviewed and updated to the new QCS format. Some new referencing and procedure statements added to the existing body of the policy.

Document Modified Date: 26/11/2018 10:31

Care Communication and Information Policy and Procedure

Quality Assurance Care Management Quality Assurance Region: | Reference: SQC16

Reviewed policy and converted into new QCS format. New referencing and procedure statements. For Supported Living Clients, please note that this policy replaces policy number SQC03.

Document Modified Date: 26/11/2018 10:31

General Management Protocol Policy and Procedure

Quality Assurance Administration Quality Assurance Region: | Reference: SQA05

This policy has been reviewed and converted into the new QCS policy format.  It has evolved to now include organisational structure and delegation in management as well as detailing line management standards and regulatory notifications in the unlikely event of a home manager absence.

Document Modified Date: 26/11/2018 10:31

Quality and Quality Assurance Policy and Procedure

Quality Assurance Management of Quality Assurance Region: | Reference: SQQ13

Policy reviewed and converted to the new QCS format with significant changes made.

Document Modified Date: 26/11/2018 10:31

Quality and Quality Assurance Policy and Procedure

Quality Assurance Management of Quality Assurance Region: | Reference: SQQ10

Conversion to the QCS new policy format with the addition of the Healthcare Quality Improvement Partnership document (released May 2017) ‘Social Care Audit Guidance’ as well as some general additions across the policy.

Document Modified Date: 26/11/2018 10:31

Auditing Policy and Procedure

Quality Assurance Management of Quality Assurance Region: | Reference: SQQ02

Policy converted to new QCS format. Enhanced procedures now in place that emphasise the responsibilities of designated staff completing audits.

Document Modified Date: 06/11/2018 12:07

Complaints, Suggestions and Compliments Policy and Procedure

Quality Assurance Management of Quality Assurance Region: | Reference: SQQ03

Reviewed and converted into the new QCS format. Template documents also updated to support best practice.

Document Modified Date: 25/09/2018 07:23

Key Worker Policy and Procedure

Quality Assurance Care Management Quality Assurance Region: | Reference: SQC07

Policy revised and updated into the new QCS policy format. Underpinning knowledge, further reading, and key facts have been added to help to ensure that Service Users receive a consistent, high-quality service.

Document Modified Date: 25/09/2018 07:23

Key Worker Policy and Procedure

Quality Assurance Care Management Quality Assurance Region: | Reference: SQC07

Policy revised and updated into the new QCS policy format. Underpinning knowledge, further reading, and key facts have been added to help to ensure that Service Users receive a consistent, high-quality service.

Document Modified Date: 12/09/2018 14:30

Quality Meetings Policy and Procedure

Quality Assurance Management of Quality Assurance Region: | Reference: SQQ11

Policy converted to new QCS format. The theme of this policy is to promote the quality meetings as a means of solution finding and driving for continuous improvement. Not to be confused with the staff meeting, this format empowers staff to focus on key performance areas, work as a team and identify actions for achieving success.

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