Policy Updates

Scotland - Quality Assurance - Learning Disability

Document Modified Date: 27/08/2020 15:05

Business Continuity Policy and Procedure

COVID-19 Hub Business Admin COVID-19 Region: | Reference: SAB02

This policy will support providers with developing a business continuity plan.

Document Modified Date: 22/07/2020 15:58

Archiving, Disposal and Storing of Records Policy and Procedure

GDPR Policies Region: | Reference: SAB01

This policy will guide staff on the retention period for the various records generated in the health and social care sector. It has been reviewed with the retention period for financial records added and references and links checked and remain current

Document Modified Date: 21/07/2020 18:01

Complaints, Suggestions and Compliments Policy and Procedure

Quality Assurance Management of Quality Assurance Region: | Reference: SQQ03

This policy will support staff when dealing with concerns or complaints.

Document Modified Date: 07/07/2020 18:03

Key Worker Policy and Procedure

Quality Assurance Care Management Quality Assurance Region: | Reference: SQC07

This policy will help staff develop a keyworker system. It has been reviewed with minimal change, references and links checked and remain current.

Document Modified Date: 02/07/2020 10:29

Management Meetings Policy and Procedure

Quality Assurance Management of Quality Assurance Region: | Reference: SQQ07

Relevant managers should familiarise themselves with the content. This will help with oversight of the service quality agenda.

Document Modified Date: 02/07/2020 10:14

Staff Retention Policy and Procedure

Quality Assurance Human Resources Quality Assurance Region: | Reference: SQP04

This policy will help support the staff retention in the service and signpost to areas to consider to increase staff retention.

Document Modified Date: 30/04/2020 13:49

Continuity and Consistency of Care Policy and Procedure

Quality Assurance Care Management Quality Assurance Region: | Reference: SQC18

Policy reviewed and converted to the new QCS format. This policy content has been revised to reflect the variation in operational models with home care and the policy title has been amended from Key Worker Policy and Procedure to Continuity and Consistency of Care Policy and Procedure.

Document Modified Date: 17/04/2020 10:31

Housekeeping Management Policy and Procedure

Quality Assurance Residential Services Quality Assurance Region: | Reference: SQH03

This policy will guide staff on the processes to follow to ensure that an excellent standard of cleanliness and hygiene is maintained in the service. COVID-19 guidance has been added for housekeeping staff to follow during the pandemic.

Document Modified Date: 02/04/2020 12:40

Communication Policy and Procedure

Administration Communications Region: | Reference: SAC03

Policy reviewed and updated to reflect the changes in communication methods that are needed to reflect the current Coronavirus COVID-19 pandemic. The policy includes references to SBAR which is a communication tool that ensures effective communication in a fast moving environment as well as references to communication guides for carers and management which have been added.

Document Modified Date: 16/03/2020 17:55

Auditing Policy and Procedure

Quality Assurance Management of Quality Assurance Region: | Reference: SQQ02

This policy overarches the suite of audits available so must be read in conjunction with these. It has been reviewed with minimal content changes and references updated to ensure they remain current.

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