Scotland - Quality Assurance - Mental Health - Policy Archives

Document Modified Date: 27/08/2020 15:05

Business Continuity Policy and Procedure

COVID-19 Hub Business Admin COVID-19 Region:

| Reference: SAB02

This policy will support providers with developing a business continuity plan.

Clusters: Scotland - Care at Home Scotland - Care Home Scotland - Learning Disability + Show more

Scotland - Mental Health Scotland - Quality Assurance - Care Home Scotland - Quality Assurance - Domiciliary Care Scotland - Quality Assurance - Learning Disability Scotland - Quality Assurance - Mental Health Scotland - Quality Assurance - Supported Living Scotland - Supported Living

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Document Modified Date: 22/07/2020 15:58

Archiving, Disposal and Storing of Records Policy and Procedure

GDPR Policies Region:

| Reference: SAB01

This policy will guide staff on the retention period for the various records generated in the health and social care sector. It has been reviewed with the retention period for financial records added and references and links checked and remain current

Clusters: Scotland - Care at Home Scotland - Care Home Scotland - Learning Disability + Show more

Scotland - Mental Health Scotland - Quality Assurance - Care Home Scotland - Quality Assurance - Domiciliary Care Scotland - Quality Assurance - Learning Disability Scotland - Quality Assurance - Mental Health Scotland - Quality Assurance - Supported Living Scotland - Supported Living

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Document Modified Date: 21/07/2020 18:01

Complaints, Suggestions and Compliments Policy and Procedure

Quality Assurance Management of Quality Assurance Region:

| Reference: SQQ03

This policy will support staff when dealing with concerns or complaints.

Clusters: Scotland - Care at Home Scotland - Care Home Scotland - Learning Disability + Show more

Scotland - Mental Health Scotland - Quality Assurance - Care Home Scotland - Quality Assurance - Domiciliary Care Scotland - Quality Assurance - Learning Disability Scotland - Quality Assurance - Mental Health Scotland - Quality Assurance - Supported Living Scotland - Registration - Domiciliary Care Scotland - Safeguarding - Care Home Scotland - Safeguarding - Domiciliary Care Scotland - Safeguarding - Learning Disability Scotland - Safeguarding - Mental Health Scotland - Safeguarding - Supported Living Scotland - Supported Living

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Document Modified Date: 07/07/2020 18:03

Key Worker Policy and Procedure

Quality Assurance Care Management Quality Assurance Region:

| Reference: SQC07

This policy will help staff develop a keyworker system. It has been reviewed with minimal change, references and links checked and remain current.

Clusters: Scotland - Care Home Scotland - Learning Disability Scotland - Mental Health + Show more

Scotland - Quality Assurance - Care Home Scotland - Quality Assurance - Domiciliary Care Scotland - Quality Assurance - Learning Disability Scotland - Quality Assurance - Mental Health Scotland - Quality Assurance - Supported Living Scotland - Safeguarding - Care Home Scotland - Safeguarding - Learning Disability Scotland - Safeguarding - Mental Health Scotland - Supported Living

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Document Modified Date: 02/07/2020 10:29

Management Meetings Policy and Procedure

Quality Assurance Management of Quality Assurance Region:

| Reference: SQQ07

Relevant managers should familiarise themselves with the content. This will help with oversight of the service quality agenda.

Clusters: Scotland - Care Home Scotland - Learning Disability Scotland - Mental Health + Show more

Scotland - Quality Assurance - Care Home Scotland - Quality Assurance - Domiciliary Care Scotland - Quality Assurance - Learning Disability Scotland - Quality Assurance - Mental Health Scotland - Quality Assurance - Supported Living

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Document Modified Date: 02/07/2020 10:14

Staff Retention Policy and Procedure

Quality Assurance Human Resources Quality Assurance Region:

| Reference: SQP04

This policy will help support the staff retention in the service and signpost to areas to consider to increase staff retention.

Clusters: Scotland - Care at Home Scotland - Care Home Scotland - Human Resources - Care Home + Show more

Scotland - Human Resources - Domiciliary Care Scotland - Human Resources - Learning Disability Scotland - Human Resources - Mental Health Scotland - Human Resources - Supported Living Scotland - Learning Disability Scotland - Mental Health Scotland - Quality Assurance - Care Home Scotland - Quality Assurance - Domiciliary Care Scotland - Quality Assurance - Learning Disability Scotland - Quality Assurance - Mental Health Scotland - Quality Assurance - Supported Living Scotland - Supported Living

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Document Modified Date: 30/04/2020 13:49

Continuity and Consistency of Care Policy and Procedure

Quality Assurance Care Management Quality Assurance Region:

| Reference: SQC18

Policy reviewed and converted to the new QCS format. This policy content has been revised to reflect the variation in operational models with home care and the policy title has been amended from Key Worker Policy and Procedure to Continuity and Consistency of Care Policy and Procedure.

Clusters: Scotland - Domiciliary Care Scotland - Quality Assurance - Care Home Scotland - Quality Assurance - Domiciliary Care + Show more

Scotland - Quality Assurance - Learning Disability Scotland - Quality Assurance - Mental Health Scotland - Quality Assurance - Supported Living Scotland - Safeguarding - Domiciliary Care Scotland - Safeguarding - Supported Living

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Document Modified Date: 17/04/2020 10:31

Housekeeping Management Policy and Procedure

Quality Assurance Residential Services Quality Assurance Region:

| Reference: SQH03

This policy will guide staff on the processes to follow to ensure that an excellent standard of cleanliness and hygiene is maintained in the service. COVID-19 guidance has been added for housekeeping staff to follow during the pandemic.

Clusters: Scotland - Care Home Scotland - Learning Disability Scotland - Mental Health + Show more

Scotland - Quality Assurance - Care Home Scotland - Quality Assurance - Domiciliary Care Scotland - Quality Assurance - Learning Disability Scotland - Quality Assurance - Mental Health Scotland - Quality Assurance - Supported Living Scotland - Residential - Learning Disability Scotland - Residential - Mental Health Scotland - Residential Services

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Document Modified Date: 02/04/2020 12:40

Communication Policy and Procedure

Administration Communications Region:

| Reference: SAC03

Policy reviewed and updated to reflect the changes in communication methods that are needed to reflect the current Coronavirus COVID-19 pandemic. The policy includes references to SBAR which is a communication tool that ensures effective communication in a fast moving environment as well as references to communication guides for carers and management which have been added.

Clusters: Scotland - Care Home Scotland - Learning Disability Scotland - Mental Health + Show more

Scotland - Quality Assurance - Care Home Scotland - Quality Assurance - Domiciliary Care Scotland - Quality Assurance - Learning Disability Scotland - Quality Assurance - Mental Health Scotland - Quality Assurance - Supported Living

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Document Modified Date: 16/03/2020 17:55

Auditing Policy and Procedure

Quality Assurance Management of Quality Assurance Region:

| Reference: SQQ02

This policy overarches the suite of audits available so must be read in conjunction with these. It has been reviewed with minimal content changes and references updated to ensure they remain current.

Clusters: Scotland - Care Home Scotland - Learning Disability Scotland - Mental Health + Show more

Scotland - Quality Assurance - Care Home Scotland - Quality Assurance - Learning Disability Scotland - Quality Assurance - Mental Health

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