Scotland - Quality Assurance - Mental Health - Policy Archives

Policy reviewed and converted to the new QCS format. This policy content has been revised to reflect the variation in operational models with home care and the policy title has been amended from Key Worker Policy and Procedure to Continuity and Consistency of Care Policy and Procedure.

Clusters: Scotland - Domiciliary Care Scotland - Quality Assurance - Care Home Scotland - Quality Assurance - Domiciliary Care + Show more

Scotland - Quality Assurance - Learning Disability Scotland - Quality Assurance - Mental Health Scotland - Quality Assurance - Supported Living Scotland - Safeguarding - Domiciliary Care Scotland - Safeguarding - Supported Living

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Document Modified Date: 17/04/2020 10:31

Housekeeping Management Policy and Procedure

Quality Assurance Residential Services Quality Assurance Region:

| Reference: SQH03

This policy will guide staff on the processes to follow to ensure that an excellent standard of cleanliness and hygiene is maintained in the service. COVID-19 guidance has been added for housekeeping staff to follow during the pandemic.

Clusters: Scotland - Care Home Scotland - Learning Disability Scotland - Mental Health + Show more

Scotland - Quality Assurance - Care Home Scotland - Quality Assurance - Domiciliary Care Scotland - Quality Assurance - Learning Disability Scotland - Quality Assurance - Mental Health Scotland - Quality Assurance - Supported Living Scotland - Residential - Learning Disability Scotland - Residential - Mental Health Scotland - Residential Services

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Document Modified Date: 02/04/2020 12:40

Communication Policy and Procedure

Administration Communications Region:

| Reference: SAC03

Policy reviewed and updated to reflect the changes in communication methods that are needed to reflect the current Coronavirus COVID-19 pandemic. The policy includes references to SBAR which is a communication tool that ensures effective communication in a fast moving environment as well as references to communication guides for carers and management which have been added.

Clusters: Scotland - Care Home Scotland - Learning Disability Scotland - Mental Health + Show more

Scotland - Quality Assurance - Care Home Scotland - Quality Assurance - Domiciliary Care Scotland - Quality Assurance - Learning Disability Scotland - Quality Assurance - Mental Health Scotland - Quality Assurance - Supported Living

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Document Modified Date: 16/03/2020 17:55

Auditing Policy and Procedure

Quality Assurance Management of Quality Assurance Region:

| Reference: SQQ02

This policy overarches the suite of audits available so must be read in conjunction with these. It has been reviewed with minimal content changes and references updated to ensure they remain current.

Clusters: Scotland - Care Home Scotland - Learning Disability Scotland - Mental Health + Show more

Scotland - Quality Assurance - Care Home Scotland - Quality Assurance - Learning Disability Scotland - Quality Assurance - Mental Health

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Document Modified Date: 04/03/2020 11:02

Business Continuity Policy and Procedure

COVID-19 Hub Business Admin COVID-19 Region:

| Reference: SAB02

This policy will support staff to develop a business continuity plan. The policy has been reviewed and references and links checked to ensure they remain current.

Clusters: Scotland - Care at Home Scotland - Care Home Scotland - Learning Disability + Show more

Scotland - Mental Health Scotland - Quality Assurance - Care Home Scotland - Quality Assurance - Domiciliary Care Scotland - Quality Assurance - Learning Disability Scotland - Quality Assurance - Mental Health Scotland - Quality Assurance - Supported Living Scotland - Supported Living

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Document Modified Date: 26/02/2020 16:10

Quality Meetings Policy and Procedure

Quality Assurance Management of Quality Assurance Region:

| Reference: SQQ11

This policy will inform staff on the benefits of frequent quality meetings and contains ideas of items to review and discuss. It has been reviewed and references and links checked and remain current.

Clusters: Scotland - Care at Home Scotland - Care Home Scotland - Learning Disability + Show more

Scotland - Mental Health Scotland - Quality Assurance - Care Home Scotland - Quality Assurance - Domiciliary Care Scotland - Quality Assurance - Learning Disability Scotland - Quality Assurance - Mental Health Scotland - Quality Assurance - Supported Living Scotland - Supported Living

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Document Modified Date: 25/02/2020 13:16

Quality and Quality Assurance Policy and Procedure

Quality Assurance Management of Quality Assurance Region:

| Reference: SQQ13

This policy will guide staff on how to develop their unique Quality Assurance strategy, and the importance of self evaluation with measuring and monitoring service provision for continuous improvement. It has been reviewed with references and links checked and they remain current.

Clusters: Scotland - Care at Home Scotland - Quality Assurance - Care Home Scotland - Quality Assurance - Domiciliary Care + Show more

Scotland - Quality Assurance - Learning Disability Scotland - Quality Assurance - Mental Health Scotland - Quality Assurance - Supported Living

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Document Modified Date: 24/02/2020 14:26

Quality and Quality Assurance Policy and Procedure

Quality Assurance Management of Quality Assurance Region:

| Reference: SQQ10

This policy will guide staff on the importance of a robust quality assurance process to ensure there is constant improvement of service provision. It has been reviewed with no significant changes and references checked to ensure they remain current.

Clusters: Scotland - Care Home Scotland - Learning Disability Scotland - Mental Health + Show more

Scotland - Quality Assurance - Care Home Scotland - Quality Assurance - Domiciliary Care Scotland - Quality Assurance - Learning Disability Scotland - Quality Assurance - Mental Health Scotland - Quality Assurance - Supported Living Scotland - Registration - Domiciliary Care Scotland - Supported Living

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