Scotland - Quality Assurance - Supported Living
This policy will support providers with developing a business continuity plan.
This policy will guide staff on the retention period for the various records generated in the health and social care sector. It has been reviewed with the retention period for financial records added and references and links checked and remain current
This policy will support staff when dealing with concerns or complaints.
This policy will help staff develop a keyworker system. It has been reviewed with minimal change, references and links checked and remain current.
Relevant managers should familiarise themselves with the content. This will help with oversight of the service quality agenda.
This policy will help support the staff retention in the service and signpost to areas to consider to increase staff retention.
Policy reviewed and converted to the new QCS format. This policy content has been revised to reflect the variation in operational models with home care and the policy title has been amended from Key Worker Policy and Procedure to Continuity and Consistency of Care Policy and Procedure.
This policy will guide staff on the processes to follow to ensure that an excellent standard of cleanliness and hygiene is maintained in the service. COVID-19 guidance has been added for housekeeping staff to follow during the pandemic.
Policy reviewed and updated to reflect the changes in communication methods that are needed to reflect the current Coronavirus COVID-19 pandemic. The policy includes references to SBAR which is a communication tool that ensures effective communication in a fast moving environment as well as references to communication guides for carers and management which have been added.
This policy will inform staff on the benefits of frequent quality meetings and contains ideas of items to review and discuss. It has been reviewed and references and links checked and remain current.