This policy will support the handover communication processes that may be available at a service. It looks at the different forms that communication can take as well as the processes to train staff and audit the process overall. It has been reviewed with no content changes, a further reading link has been removed that is no longer applicable. Other references checked to ensure they remain current.
The scope of this policy has been amended to include reference to general PPE provision where necessary, and the requirement for risk assessment clarified as a determining factor for PPE provision. Additional relevant legislation has been added and references to Public Health England (PHE) have been replaced with references to the UK Health Security Agency (UKHSA). Further Reading and Underpinning Knowledge Links have been checked and updated. PPE guidance forms have been updated within underpinning knowledge to ensure the most up to date guidance is referred to where applicable.
Stakeholders often want to be assured of the businesses commitment to the wider world. This in turn has a positive impact on the business and the way the community and public view it. This policy has been reviewed with a minor content changes and a new CSR Annual Report Template added in the forms section to support creation of an annual report. References also checked to ensure they remain current.
This policy has been reviewed with minimal changes and it continues to allow a service to support service users with stoma care management. It highlights the varying types of stomas and how these should be managed, whilst acknowledging the importance of staff training and competency in stoma care. Staff should familiarise themselves with this policy before supporting in stoma care.
The policy has been reviewed with minimal change, references and links checked and remain current.
New: This is a new policy to support the handover communication processes that may be available at a service. It looks at the different forms communication can take, as well as the processes to train staff and audit the process overall.
New policy – This a new policy which outlines how to support a Service User when there are changes in their health state.
Managing the impact of COVID-19 and making sure you continue to provide Safe, Caring, Effective, Responsive and Well-led services is challenging. In response to the recognition that there are multiple demands on your time, we have created a mini mock inspection to help you evidence that your services are still compliant with the CQC requirements during the COVID-19 pandemic.
This is a new policy which details how home working must be managed to ensure that it is carried out legally and safely. The policy references the Coronavirus, with the option for employers to use home working temporarily if the need arises. The policy contains the HSE Display Screen Equipment (DSE) Workstation Checklist, ACAS Home Working Checklist and a Home Working Risk Assessment Template that can be completed by home workers and returned. This policy has been set as critical but will be kept under review. This policy will need customising to ensure that it meets the unique needs of the business.
Policy reviewed and amended to reflect changes in current legislation and best practice. Updated to the new QCS format and reflecting CQC and other stakeholder requirements. Updates made to ensure it meets the requirements of working in a service user’s own home. This policy replaces Policy Number QQ06 for Domiciliary and Supported Living Clients.