Policy Updates

Wales - Mental Health

Document Modified Date: 19/02/2019 14:34

Health and Safety Training Policy and Procedure

Health and Safety Health & Safety Region: | Reference: WHS05

This policy has been converted to the new QCS format with additional information and references added. Links have also been provided to clarify the legal stance and business reasons for training.

Document Modified Date: 19/02/2019 14:34

Administration Communication and Action Policy and Procedure

Administration Communications Region: | Reference: WAC02

Policy converted to the new QCS format. This policy sets out to streamline communication between staff and the Administration Team. It relates to Individuals’ feedback. The attached form now includes an outcome column to identify actions taken in response to requests made.

Document Modified Date: 19/02/2019 14:34

Administration Communication and Action Policy and Procedure

Administration Communications Region: | Reference: WAC02

Policy converted to the new QCS format. This policy sets out to streamline communication between staff and the Administration Team. It relates to Individuals’ feedback. The attached form now includes an outcome column to identify actions taken in response to requests made.

Document Modified Date: 19/02/2019 14:34

Monitoring of Business Performance Policy and Procedure

Administration Communications Region: | Reference: WAC12

The policy has been converted to the new QCS format. Monitoring of business performance is a regulatory requirement and vital to allow both the manager and provider to have an insight into the functioning of the home. This policy details the framework for monitoring and provides guidance on completion of the associated templates that are attached to the policy.

Document Modified Date: 19/02/2019 14:34

Monitoring of Business Performance Policy and Procedure

Administration Communications Region: | Reference: WAC12

The policy has been converted to the new QCS format. Monitoring of business performance is a regulatory requirement and vital to allow both the manager and provider to have an insight into the functioning of the home. This policy details the framework for monitoring and provides guidance on completion of the associated templates that are attached to the policy.

Document Modified Date: 19/02/2019 14:34

Monitoring of Business Performance Policy and Procedure

Administration Communications Region: | Reference: WAC12

The policy has been converted to the new QCS format. Monitoring of business performance is a regulatory requirement and vital to allow both the manager and provider to have an insight into the functioning of the home. This policy details the framework for monitoring and provides guidance on completion of the associated templates that are attached to the policy.

Document Modified Date: 19/02/2019 14:32

Statement of Account Policy and Procedure

Administration Finance Region: | Reference: WAF04

This policy relates to Statements of Account for Individuals. The policy has been reviewed and converted to new QCS format. Some further explanation is provided around the procedural aspects of the Statement of Account.

Document Modified Date: 19/02/2019 14:07

Personal Hygiene Policy and Procedure

Residential Services Hygiene Region: | Reference: WKH06

Policy converted to the new QCS format, setting out the standards expected of staff in relation to personal presentation when representing the service.

Document Modified Date: 19/02/2019 14:07

Catering Policy and Procedure

Residential Services Catering Services Region: | Reference: WKC02

Policy converted to new format. It consolidates all catering related policies and procedures and is the overarching policy that guides staff to the content and location of the vast range of resources, tools and documentation to provide food safely.

Document Modified Date: 19/02/2019 14:07

Catering Management Protocol Policy and Procedure

Quality Assurance Catering Services Quality Assurance Region: | Reference: WQK02

Policy reviewed and converted to the new QCS format. Current best industry standards updated and additional content added, where required, to ensure compliance.

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