Policy Updates

Wales - Quality Assurance - Nursing Home

Document Modified Date: 17/09/2020 14:49

Care Communication and Information Policy and Procedure

Quality Assurance Care Management Quality Assurance Region: | Reference: WQC03

Policy updated to reflect the issues of COVID-19 and the need to ensure that communication processes are robust, clear and timely.

Document Modified Date: 17/09/2020 14:29

Management Meetings Policy and Procedure

Quality Assurance Management of Quality Assurance Region: | Reference: WQQ07

This policy outlines the approach to take in relation to management meetings and has a variety of templates available within it. It has been reviewed and references updated. Minor changes to wording, and now includes reference to the need to arrange remote meetings when not possible to meet face to face.

Document Modified Date: 28/08/2020 14:57

Staff Retention Policy and Procedure

Quality Assurance Human Resources Quality Assurance Region: | Reference: WQP04

This policy provides guidance on how to retain staff and ensure they are supported at a service. It has been reviewed with minimal changes and references updated to ensure they remain current.

Document Modified Date: 14/08/2020 16:38

Business Continuity Policy and Procedure

COVID-19 Hub Business Admin COVID-19 Region: | Reference: WAB02

Policy updated to improve usability, with additional definition and procedural text added. Updates have also been made to the Hazard Analysis Table within the Forms section which staff should familiarise themselves with.

Document Modified Date: 28/04/2020 10:14

Complaints, Suggestions and Compliments Policy and Procedure

Quality Assurance Management of Quality Assurance Region: | Reference: WQQ03

Policy reviewed and references updated. Policy now includes reference to Duty of Candour and the need to follow the regulation governing Duty of Candour.

Document Modified Date: 17/04/2020 11:00

Housekeeping Management Policy and Procedure

Quality Assurance Hotel Services Quality Assurance Region: | Reference: WQH03

This policy will guide staff on the processes to follow to ensure that an excellent standard of cleanliness and hygiene is maintained in the service. COVID-19 guidance has been added for housekeeping staff to follow during the pandemic.

Document Modified Date: 02/04/2020 14:32

Auditing Policy and Procedure

Quality Assurance Management of Quality Assurance Region: | Reference: WQQ02

This policy overarches the suite of audits available so should be read in conjunction with these.

Document Modified Date: 01/04/2020 14:06

Communication Policy and Procedure

Administration Communications Region: | Reference: WAC03

This policy outlines the communication methods that can be utilised by a service and has a template for team briefings available. It has been reviewed and updated to reflect the changes in communication methods that are needed to reflect the current coronavirus COVID-19 pandemic. The policy includes references to SBAR which is a communication tool that ensures effective communication in a fast moving environment.

Document Modified Date: 17/03/2020 18:54

Quality Meetings Policy and Procedure

Quality Assurance Management of Quality Assurance Region: | Reference: WQQ11

This policy details the quality meeting process; what these are and what should be discussed during a quality meeting. It has been reviewed with no significant changes and references checked and updated.

Document Modified Date: 06/03/2020 16:59

Quality and Quality Assurance Policy and Procedure

Quality Assurance Management of Quality Assurance Region: | Reference: WQQ10

This policy will guide staff on the provider’s quality assurance strategy and how to implement this. It has been reviewed with no significant changes and references have been updated to ensure they remain current.

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