Policy Updates

Wales - Quality Assurance - Nursing Home

Document Modified Date: 26/10/2020 13:58

Key Worker Policy and Procedure

Quality Assurance Care Management Quality Assurance Region: | Reference: WQC07

Policy reviewed with no significant changes and references checked and updated.

Document Modified Date: 12/10/2020 14:23

Retirement Policy and Procedure

Human Resources Miscellaneous Region: | Reference: WPM05

This policy will support the process where employees are considering retirement. It has been reviewed with 2 new documents added to the ‘Forms’ section. References have been checked and updated.

Document Modified Date: 30/09/2020 16:52

Business Continuity Policy and Procedure

COVID-19 Hub Business Admin COVID-19 Region: | Reference: WAB02

This policy has been updated to reflect the Winter protection plan for health and social care 2020 to 2021 from the Welsh Government. The policy has been simplified to support providers to create plans more easily. A new templated business continuity plan has been added which includes key themes. The template needs a full review and customising by the service and any local themes need to be included. Additional templates on individual priority need categorisation added. Impact raised to critical to reflect the need to have plans in place asap.

Document Modified Date: 29/09/2020 17:13

General Management Protocol Policy and Procedure

Quality Assurance Care Management Quality Assurance Region: | Reference: WQA05

This policy outlines the protocol to follow in relation to management structures and having contingency plans in place. It has been reviewed with minimal change. References have been checked and remain current.

Document Modified Date: 17/09/2020 14:49

Care Communication and Information Policy and Procedure

Quality Assurance Care Management Quality Assurance Region: | Reference: WQC03

Policy updated to reflect the issues of COVID-19 and the need to ensure that communication processes are robust, clear and timely.

Document Modified Date: 17/09/2020 14:29

Management Meetings Policy and Procedure

Quality Assurance Management of Quality Assurance Region: | Reference: WQQ07

This policy outlines the approach to take in relation to management meetings and has a variety of templates available within it. It has been reviewed and references updated. Minor changes to wording, and now includes reference to the need to arrange remote meetings when not possible to meet face to face.

Document Modified Date: 28/08/2020 14:57

Staff Retention Policy and Procedure

Quality Assurance Human Resources Quality Assurance Region: | Reference: WQP04

This policy provides guidance on how to retain staff and ensure they are supported at a service. It has been reviewed with minimal changes and references updated to ensure they remain current.

Document Modified Date: 28/04/2020 10:14

Complaints, Suggestions and Compliments Policy and Procedure

Quality Assurance Management of Quality Assurance Region: | Reference: WQQ03

Policy reviewed and references updated. Policy now includes reference to Duty of Candour and the need to follow the regulation governing Duty of Candour.

Document Modified Date: 17/04/2020 11:00

Housekeeping Management Policy and Procedure

Quality Assurance Hotel Services Quality Assurance Region: | Reference: WQH03

This policy will guide staff on the processes to follow to ensure that an excellent standard of cleanliness and hygiene is maintained in the service. COVID-19 guidance has been added for housekeeping staff to follow during the pandemic.

Document Modified Date: 02/04/2020 14:32

Auditing Policy and Procedure

Quality Assurance Management of Quality Assurance Region: | Reference: WQQ02

This policy overarches the suite of audits available so should be read in conjunction with these.

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