Maintenance Management Policy and Procedure

Quality Assurance Maintenance Services Quality Assurance Region: | Reference: WQM02

Updated to the new QCS format. The policy describes the process to be undertaken when maintaining the premises and clearly details the actions that need to be taken when issues are reported.

Catering Communication and Action Policy and Procedure

Residential Services Catering Services Region: | Reference: WKC01

Policy converted to new QCS format. This policy sets out to streamline communication between staff and the Catering Team. It relates to Individual feedback. The attached form now includes an outcome section to identify actions taken in response to requests made.

Housekeeping Management Policy and Procedure

Quality Assurance Hotel Services Quality Assurance Region: | Reference: WQH03

Policy reviewed and converted to the new QCS format. Forms have been amended and further copies added that can be personalised to the needs of the service.

Housekeeping Policy and Procedure

Residential Services Cleaning Region: | Reference: WSC05

Policy converted into new QCS format. This policy links in with the AHCP revised Healthcare Cleaning Manual (2013) and acts as the overarching policy for the suite of policies, resources and toolkits available to support a clean safe environment. The procedures have been extended to provide further clarity as well as being supplemented with further references and resources.

Resource added: Infection Prevention and Control A Quick Reference Guide for Care Homes in Wales (2018).

Food Storage Temperatures Policy and Procedure

Residential Services Catering Services Region: | Reference: WKC05

Policy converted to the new QCS format. This policy sets out the requirements in relation to food storage temperature recordings. It contains updated references and further resources as well as extended areas to the procedures section.

Service Equipment Maintenance Policy and Procedure

Residential Services Equipment Region: | Reference: WME05

Policy converted to new QCS format. Policy reviewed and there have been some additions to the policy and procedure content. This policy promotes the importance all staff working in the home have when working with equipment as well as the planned expectations with servicing and maintenance.

Lifts and Hoists Policy and Procedure

Residential Services Equipment Region: | Reference: WME03

Policy converted to new QCS format with the inclusion of further LOLER information. This policy now includes resources and further reading to enhance knowledge.

Lifts and Hoists Policy and Procedure

Residential Services Equipment Region: | Reference: WME03

Policy converted to new QCS format with the inclusion of further LOLER information. This policy now includes resources and further reading to enhance knowledge.

Accommodation Standards Policy and Procedure

Residential Services Buildings Region: | Reference: WMB01

Policy converted to new QCS format. Contains details around the intended culture of the environment in the home as well as reference to best practice material that promotes an enabling designed home.

Dilution of Chemicals Policy and Procedure

Residential Services Cleaning Region: | Reference: WSC03

Policy reviewed to ensure that it remains current to best practice recommendations and legislative requirements. This policy has also been converted to the new QCS format. A number of references have been provided to reflect not just the issue of
chemical dilutions, but the need for skin monitoring to protect workers from harm