Policy Updates
Wales - Safeguarding - Mental Health
Care Communication and Information Policy and Procedure
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Reference: WQC03Policy updated to reflect the issues of COVID-19 and the need to ensure that communication processes are robust, clear and timely.
Privacy Policy and Procedure
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Reference: WCR15Policy reviewed and updated and reference to the CIW lines of enquiry are now included.
Child Protection Policy and Procedure
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Reference: WAR01Scheduled review of the policy undertaken with references updated, including one in relation to FGM which has been recently updated. A policy statement in relation to COVID-19 and an NSPCC resource have also been included.
DBS/Disclosure Policy and Procedure
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Reference: WPR04All prospective employees should be subject to a risk assessment for a DBS check and, if they are assessed as requiring a DBS check, consideration should be given to the appropriate level. The policy has been reviewed with no significant changes and references checked and updated.
Individuals with Communication Difficulties Policy and Procedure
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Reference: WCC31This policy details how the service can manage the health and care of individuals with communication difficulties, to ensure their needs are met. It has been reviewed with no significant changes and references checked and updated.
Individual Personal Planning Policy and Procedure
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Reference: WCP11This policy outlines the personal planning process from pre-admission to regular quarterly reviews to ensure that the service is maintained for the individual. It has been reviewed, references have been updated and the policy now includes information under the ‘Procedure’ section about the pre-admission assessment and the impact on others of any potential admission, with specific reference to COVID-19.
Access to NHS Services Policy and Procedure
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Reference: WCR01A review of policy and conversion to the new QCS policy format. The procedure section has been extended to include the staff’s role in accessing NHS services.
Individual Guide
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Reference: WAR14The Individual Guide has been fully revised and updated to reflect Data Protection, accessible information and additional information on complaints. A number of new custom fields have been included to ensure that the document is bespoke. QCS system details will need to be up to date to make sure that all of custom fields are fully reflected. Providers must read and adapt the Individual Guide where required, to ensure that it fully and accurately reflects their service.
Recruitment Policy and Procedure
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Reference: WPR12This policy outlines the recruitment process that should be adopted by the service and highlights this through a values-based approach. The policy has been updated to include a new procedural point on ‘remote interviews’ which staff should familiarise themselves with. A new further reading reference has also been included and all existing references reviewed to ensure they remain current.
Complaints, Suggestions and Compliments Policy and Procedure
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Reference: WQQ03Policy reviewed and references updated. Policy now includes reference to Duty of Candour and the need to follow the regulation governing Duty of Candour.
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