Policy Updates

Document Modified Date: 22/03/2021 17:44

Complaints, Suggestions and Compliments Policy and Procedure

Quality Assurance Management of Quality Assurance Region: | Reference: WQQ03

Policy detailing the process to follow when a complaint, suggestion or compliment is received. The policy includes the relevant forms and letters to support effective management of complaints at the service. Policy reviewed with minor changes to wording and additional references added.

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