Policy Updates

Document Modified Date: 23/10/2020 09:57

Complaints, Suggestions and Compliments Policy and Procedure #2

Quality Assurance Management of Quality Assurance Region: | Reference: GQQ03

This policy has been updated and additional content added including the procedure for the annual complaints return, and an update on the Friends and Family Test (FFT). Further reading has also been added, including some useful videos, and references have been reviewed and updated.

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