Overarching Surveys Policy and Procedure #2
Policy developed to explain how to use the new Stakeholder Satisfaction Surveys. These tools are part of the QCS Quality Assurance process to drive improvement by listening to our stakeholders. There are 4 satisfaction surveys, one for each stakeholder group:
• Service Users
• Friends, Relatives and Advocates
• Visiting Professionals
The surveys ask the stakeholder to grade the service under each of the 5 questions using the 6-point grading scale the regulator uses.