Policy Updates

Spot Checks Policy and Procedure #2

Quality Assurance Care Management Quality Assurance Region: | Reference: WQC21

This policy outlines the spot check process that should be adopted by the service to oversee staff conduct. It has been reviewed with minor changes to the content to reflect the need to be aware of COVID-19 (or other health concerns that may limit the advisability of undertaking a spot check visit), and the limitations on spot checks. References have also been updated.