Stakeholder Surveys Policy and Procedure
Policy revised to explain how to use the Stakeholder (satisfaction) Surveys and provide guidance on how these work with the mock inspection process. These tools are part of the QCS Quality Assurance process to drive improvement by listening to a wide range of people’s experiences. The surveys ask the respondent to rate the service under each of the five questions using the four-point rating scale that the regulator uses. A new survey analysis form has been added. Additions have been made to the ‘Key Facts for Professionals’ section and ‘Further Reading’ resources have been included.