The CQC is developing how it works with providers. Built on its learning from the pandemic and how the CQC thinks it can reflect more of what is important to people using services. The changes will profoundly alter the relationship you have with them and it is important you find out what information they will use to assess the quality of your service, possibly without a visit to you.

Although the CQC’s new ‘assessment framework’ is still in development, it is based on the published strategy, so there is already a lot we know about what will change and what will not. In this webinar, Ed Watkinson, our Residential Care and Inspection Specialist, is here to discuss what these changes will be, what the impact is likely to be, and what providers need to do to be prepared.