Service Development Plan

What this document means to you?

In order to monitor and improve, providers must involve all stakeholders in the production of an annual development plan, stating what is currently happening and what is planned, identifying the responsible person and date of implementation.

To support this process the new Service Development Plan can support providers to have oversight of the service performance and future plans and allow you to clearly identify how the plan is meeting your organisation aims and objectives.

Meeting responsibilities of the Public Services Reform (Scotland) Act

It is imperative you understand at what level your service is operating, the service development plan will enable you to put measures in place to improve. Self-evaluation is empowering and can be an excellent tool to identify what’s working well and to support improvement. The improvements you have planned for your service, based on the evidence you have found through self-evaluation, should be detailed in an improvement or action plan. It enables you to reflect on what you are doing so you can get to know what you do well and identify what you need to do better.

How QCS can help you further with quality improvement

QCS Mock Inspections and the accompanying Service Development Plan can further support this process and allows providers to assess the current service delivery. In addition, QCS provide:

Fully compliant Scottish policies, procedures and supporting documents
Mock inspection toolkits reflecting the five key questions, or three quality themes
Satisfaction Surveys for Service Users, Relatives, Staff and Visiting Professionals using the Health and Social Care Standards as a framework