Policies and Procedures for Supported Living

Quality Assurance in Health and Social Care

Documents are fully customised to you as required by the CQC
Compliant under The Care Act 2014 and The Health and Social Care Act 2008 (Regulated Activities) (Amendment) Regulations 2014
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All of your policies are kept up to date and accessible 24/7 online and through your mobile app by all of your staff.

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The QCS Quality Assurance Module contains policies and procedures for every area which supports the delivery of high quality care services, namely, Administration, Care Management, Catering, Hotel Services, Human Resources and Maintenance.

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Dashboard
Navigate your policies, procedures, compliance tools and more. Everything you need for compliance is located on your dashboard.
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System Details
Customising your system is quick and easy, just fill out your System Details section, and we’ll customise the policies for you!
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Search Function
It’s easy to find the policy you’re looking for using our Find a Document Box
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Policy Centre
Our Policy Centre houses all of your policies and procedures. Health and Safety, Human Resources, Quality Assurance, Care Management, Quality Assurance and more, you’ll find everything you need here.
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Custom Upload
Our Custom Upload tool allows you to add your own documents to your system. This gives you the convenience of storing all your compliance documents in one place that your staff can access from any computer with internet access.
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Manage Staff
You can grant access to your system to as many staff as you like, then manage their status, and view when they last logged in and what they are looking at. A great way to ensure your staff are staying up to date on compliance.
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Ongoing Support and Guidance for Quality Assurance (QA)

Simple to use
online interface for all quality assurance activity
All policies required
to manage quality assurance in line with registration requirements and international quality assurance standards and models
Easy upgrade path
from the Quality Assurance Module to the Full Management System
Fully comprehensive approach
Up to 168 pages with 42+ easy to follow QA policies and procedures, available in Word and PDF
Upload your own documents
to supplement the system for an even more comprehensive and personalised adult social care compliance tool
Online customisation
lets you change any of the up to 130+ fields that are customised to your business
Weekly update email
System compliant or not, number of updated & unread documents, recent staff logins PLUS e-mail notifications for care system updates
Includes
Statements of management responsibilities & Full set of service audits and Quality & Management meetings Policies and Procedures
Supports QA
Meets the CQC Definition of Quality Assurance for on-going compliance
Provides compliance
for QA under The Health and Social Care Act 2008
Fully customised documents
As required by the CQC documents are specific to your organisation and not generic
Peace of mind
Know you are compliant and that we keep you up to date

Saves Time

How long would it take you to create and update 168 pages of quality assurance guidance?

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Quality Assurance

The QCS Mock Inspection Toolkit is a unique innovation of the QCS approach to quality assurance in care homes, healthcare environments and additional care services. Based on the CQC Fundamental Standards , the Mock Inspection Toolkit provides an essential quality assurance initiative which enables you to understand the degree to which your care service is CQC compliant.

It’s a fact that every care service provider will be inspected at some point by the regulator; but why wait until it is too late to take corrective action? The aim of the toolkit is to identify any shortcomings in the services that your organisation offers. As with all quality assurance evaluations, it is essential to be honest. The Registered Manager should seek to complete Mock Inspections on a regular basis to track progress and establish if improvements are required.

Containing a range of practical workbooks and suggestions, the QCS Mock Inspection Toolkit enables you to run through practice inspections, gauge your performance level and set yourself goals for improvement.

‘Without QCS we wouldn’t have been rated as an ‘outstanding’ service’

Rupert Stocks – Registered Manager , Guyatt House

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“Highly impressed when they saw the level and detail of the policies and procedures

Shoreline Nursing Home

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“We can now look more at how we develop the service towards individual needs”

Keynsham Mencap Family Home

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“QCS was looking for the input to ensure it remains a leading solution for achieving CQC compliance and inspection.”

Sheila Scott, National Care Association Chief Executive

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View All Case Studies

I was very impressed with the system it…
I was very impressed with the system it will clearly enhance our service and ensure we are operating a safe service. Thank you so much to Tina who guided me through the system today. She was so clear and patient in her delivery I was most impressed Debbie
i found it very helpful and the lady…
i found it very helpful and the lady was very patient and explained everything Claire
New QCS Customer - Waterfield Supported Homes Ltd.
We used a previous policy system, which required us to manually input all the logo and customise our organisational policies each time there's an update - this was cumbersome! We are glad that the QCS policies appear more robust than what we used. We are willing to recommend QCS Systems. The webinar by the customer care executive (Kate Lockley) was comprehensive and made navigation simpler and easy. Christiana