Policies and Procedures for Supported Living

Residential Services: Residential Services CQC Compliance Management

Compliant under The Care Act 2014 and The Health and Social Care Act 2008 (Regulated Activities) (Amendment) Regulations 2014
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Care homes have a need to provide what is broadly described as ‘residential services’. This encompasses Hotel Services, Catering and Maintenance, areas which contain important policies and procedures. The QCS Residential Services Module brings them together and enables a busy care home manager to fulfil their obligations more quickly and easily while running the home efficiently and compliantly.

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Dashboard
Navigate your policies, procedures, compliance tools and more. Everything you need for compliance is located on your dashboard.
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System Details
Customising your system is quick and easy, just fill out your System Details section, and we’ll customise the policies for you!
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Search Function
It’s easy to find the policy you’re looking for using our Find a Document Box
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Policy Centre
Our Policy Centre houses all of your policies and procedures. Health and Safety, Human Resources, Quality Assurance, Care Management, Quality Assurance and more, you’ll find everything you need here.
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Custom Upload
Our Custom Upload tool allows you to add your own documents to your system. This gives you the convenience of storing all your compliance documents in one place that your staff can access from any computer with internet access.
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Manage Staff
You can grant access to your system to as many staff as you like, then manage their status, and view when they last logged in and what they are looking at. A great way to ensure your staff are staying up to date on compliance.
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Ongoing Support and Guidance for Residential Services

Simple to use
online interface for all residential services activity
All policies and procedures required
to manage Catering, Food Hygiene, Housekeeping, Maintenance, Fire Safety
Easy upgrade path
from the Residential Services Module to the Full Management System
Fully comprehensive approach
Up to 190 pages with 50+ easy to follow QA policies and procedures, available in Word and PDF
Upload your own documents
to supplement the system for an even more comprehensive and personalised adult social care compliance tool
Online customisation
lets you change any of the up to 130+ fields that are customised to your business
Weekly update email
System compliant or not, number of updated & unread documents, recent staff logins PLUS e-mail notifications for care system updates
Supports QA
Meets the CQC Definition of Quality Assurance for on-going compliance
Provides compliance
for residential services under The Health and Social Care Act 2008
Fully customised paperwork
As required by the CQC, documents are specific to your organisation rather than generic
Peace of mind
Know you are compliant and that we keep you up to date

Saves Time

How long would it take you to create and update 190 pages of residential services guidance?

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Residential Services: Residential Services CQC Compliance Management

Hotel Services

Key policies within Hotel Services include: Cleaning stock sheets, Housekeeping Communication and Action, Laundry Safety and Linen stock sheets.

Catering

The QCS Residential Services Module compiles all the essential policies which you need to run a compliant catering service.

The Catering section is divided into two categories: Catering Services and Hygiene. Within these categories there are policies, procedures and checklists for dealing with:

Catering Stocks
Uniforms
Kitchen Safety
Menu Choice
Cleaning Schedule and Audit
Cross Contamination
Food Hygiene

Maintenance

The Maintenance section covers Buildings, Equipment, Risk Assessment and Safety. Some of the policies included are: Security, Visiting Contractors, Lifts and Hoists, Legionella, Fire Safety, Electrical Safety. Ideally, this section is read in conjunction with the QCS Health & Safety Module where the aspects of safety which relate to maintenance are discussed.