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Do you have an effective customer care strategy?
March 1, 2016
The introduction of the Friends and Family Test (FFT) for dental patients brings you a range of valuable information about how your patients perceive your practice, the question you now…
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Maintaining patient consent
February 3, 2016
Consent, respect and dignity are three vital aspects of the patient experience given high priority by regulating bodies and patients alike. The days when patients were prepared to be passive…
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