Talk To Tracy
Tracy will try and answer as many of your General Practice questions and possible, giving priority to frequently asked questions and those regarding current events and trends.
Tracy has worked in general practice management for over 13 years with a passion for turning around vulnerable or struggling practices and making a difference to patients. Tracy has been a Care Quality Commission (CQC) Practice Manager Specialist Adviser since 2014 along with being a peer appraiser, national trainer, dementia friend champion and a trustee board member with her local Healthwatch.
Tracy also worked nationally for 18 months as the General Practice Development and Primary Care Network (PCN) Lead supporting practices, PCNs and federations.
Tracy is a chartered fellow with the Chartered Management Institute (CMI) and a fellow with the Institute of Leadership and Management (ILM) holding postgraduate qualifications in strategic leadership.
Latest Questions
Are we still reporting Friends and Family Test for NHS contract holders?
Are we still reporting Friends and Family Test for NHS contract holders?
FFT reporting was temporarily suspended last year due to the coronavirus pandemic. Although FFT data submissions resumed for acute and community providers (including independent sector providers) from December 2020, NHS...
Is it optional for our staff to take Lateral Flow Tests?
Lateral Flow Tests – We’ve ordered and received the kits, but haven’t got round to testing staff yet. Is this something which we should be doing or is it optional?
It’s currently voluntary, but those that do it must upload their results on the GOV.UK website https://www.gov.uk/report-covid19-result, although the Practice Manager should be informed of any positive tests. All you...
How much annual leave can I carry over?
How much annual leave can I carry over?
In most situations, employees and workers should use their statutory annual leave in their current leave year and are generally not permitted to carry over holidays unless permitted by their...
Should we provide letter to confirm patient’s need to self isolate pre and post op?
Our GP has been asked to provide a letter for a patient who is having an op and needs to self-isolate 14 days pre- and 14 days post-op. Should we do this and is this something we can charge for?
The hospital letter stating this should be adequate, and many hospitals have reduced this self isolation time to 72 hours. Your LMC may have a template letter you can provide...
I’ve been furloughed do I still have to take my annual leave?
I’ve been furloughed do I still have to take my annual leave?
The current guidance from Advisory, Conciliation and Arbitration Service (ACAS) suggests that annual leave can be taken during furlough. Your employer can insist that you take your annual leave during...
Can I cancel the annual leave I have booked due to coronavirus?
Can I cancel the annual leave I have booked due to coronavirus?
This will depend on what your contract of employment says. If there’s no right to cancel your leave, you’re likely to need your employer’s consent to cancel your annual leave....
What should I do if I am asked to work without additional PPE?
My practice owner has not carried out risk assessments and is asking me to return to work without any additional PPE or screens and has said that they will only provide hand gel. I do not feel safe with this, what should I do?
Sadly, you are not alone in this scenario and employers have a duty of care to ensure everyone is safe; patients and staff. As difficult as it may be, you...
Reported a bad practice but not happy with the outcome. What can I do?
I have a question regarding bad practice I have witnessed. I have reported my concerns to management; however I am not satisfied with the outcome. Where can I go with this?
This is a serious issue that cannot be ignored. If you are a member of a registered body such NMC, GDC or GMC, you have a duty to report this...
Extra annual leave or unpaid leave if staff go abroad and must self isolate afterwards?
If staff go abroad and must self isolate afterwards, should that be extra annual leave or unpaid leave?
This is based on the current government guidelines that may change over time and you do have some options here for you. Initially, it is worth exploring if they can...
Where can I get a homeworking policy from?
Where can I get a homeworking policy from?
We have a home working policy along with all other Human Resources policies you need. For home working, you must ensure that a DSE assessment is completed and you agree...Partners with the UK's smartest companies
