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Abi Spence Registration and Inspection Specialist

Abi has worked for and with Government agencies relevant to social care for the past 12+ years. Primarily with the Department of Health, Social Services Inspectorate, Commission for Social Care Inspection (CSCI) and since its inception the Care Quality Commission (CQC). As part of this long involvement Abi has developed a wide and detailed understanding of relevant issues and has worked closely with stakeholders such as people that use services, carers, providers, local government, the Department of Health, Ofsted and the Audit Commission.

During her time with CSCI and CQC she directly worked in the improvement of inspection methodology and policy, and was instrumental in the development of the Outcomes Framework for Councils, Domiciliary Care and Adult Social Care guidance, Hospital Investigation methodologies and Community Service pilots.

Abi has also remained grounded in the practical aspects of inspections and in 2013, on top of her other duties worked as a second inspector in Social Care and Hospital inspections.

In 2013 Abi took a post for a year as a Registration Inspector, interviewing managers across health and social care , and assessing provision for registration from Domiciliary Care, Care and Nursing Care Homes, GP practices, Dentists and Independent Healthcare.

As a Policy Manager at CQC, Abi worked on a wide range of policy initiatives and liaised with a wide range of stakeholders to ensure products were clear, informative and above all made sense to the people providing services.  Specifically she worked with others on the development of the Provider Guidance for the ‘5 questions’ inspection framework and in addition she wrote internal guidance for CQC on the impact and management of Regulation 5 (Fit and Proper persons).

During her time at the regulator she is very proud of the work she undertook and has been instrumental in reviewing and developing over 150 products for them, and has been a regular contributor to developing and informing the direction of travel of CSCI and more recently CQC.

Abi is a hugely driven, knowledgeable and personable person and combined with her passion for making the lives of people using services better will undoubtedly make Abi a fantastic asset for QCS and our clients.

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