Meet Quality Compliance Systems

It’s what we do together that sets us apart

Pranav Bali Finance Analyst

After finishing his A-Levels, Pranav joined Quality Compliance Systems (QCS) as an apprentice in 2016. He now works as a Financial Analyst and began by revealing why he chose to join QCS rather than going to university.

“After completing my A-Levels, I wasn’t sure whether to follow in the footsteps of my friends and go to university or seek out an apprenticeship. Looking back, I would encourage anyone in the same position to go down the Apprenticeship route. My managers have not only provided around the clock mentoring but have funded my AAT accounting qualification and my finance MAAT training. In the time that it would have taken to study for a degree, I’ve gained exactly the same qualifications as a graduate, but have a solid working history behind me and no student debt to pay off.”

What’s it like to work at QCS?

“I think what really stands out is the working culture. QCS trusts its employees to do their jobs which is incredibly empowering. There’s no micro-management and no clock watching. Instead QCS sets stretching targets and operates a flexitime and home working policy.

It’s also a company that listens to its staff. It’s constantly trying to improve processes. Ideas are always welcomed and more often than not acted upon.

Finally, in terms of my professional development, my managers at QCS have been pivotal in helping me to map out my career path. Continuous learning is actively encouraged and every Thursday I attend the Osborne Training academy to further my finance knowledge.”

What does a typical day look like?

“QCS operates a home working policy and grants flexi-time too. If I decide to work in the office, I’m usually at my desk by 9.30am. In my role, I provide the link between lots of different departments including the customer care, the account management and credit control teams. So, communication and collaboration are key.

The day begins with a team meeting where we discuss workflow, weekly targets and how we might overcome any potential blockers. From then on, my role is to analyse payments, solve any customer queries, raise any significant issues with the finance director and suggest workable solutions.”

How do you live the QCS values?

“Finance is a highly complex field for the uninitiated. There’s lots of data – both numerical and statistical. As I work with a number of different teams who are not finance specialists, ‘doing the right thing’ is about taking that extra five minutes to explain complicated terms that might be preventing them for doing their job. Equally, ‘playing for the team’ is deeply embedded within the team’s collective psyche, so much so that if we’re a person down or someone needs help, it's instinctive now for any of us to come to their aid.

Finally, ‘Getting it done’ and ‘Making it better’ are incredibly important values. ‘Getting it done’ is recognising that there are concrete targets to be met and sometimes it necessary to stay longer to achieve them. ‘Making it better’ is about constantly assessing processes and finding ways to deliver efficiencies. For example, in the finance department we regularly reconcile data between Sage and Direct Debit payment collections. The process had become incredibly time consuming and so I devised a way in which we could use Excel to transform the process. In doing so, we cut the process from 2 hours to just 20 minutes.”

What are your hobbies?

“I’m not a classically trained musician, but I have always had an ear for music. Whenever I hear a song on the radio, I keep it on my head and then try to recreate it on a piano or a ukulele. It's very challenging - a bit like finishing a musical jigsaw - but when all the different notes are in place, it’s very rewarding.

I also like travelling the world with friends and in the future, I’d love to see more of Europe and Asia.”

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