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Shelby MacGillicuddy Policy Administrator

Having worked in the aeronautical engineering and property sectors for several years, Shelby says she’s ‘found her happy place’ QCS’s policy team. In this short Q&A, she reveals why QCS is a fantastic place to work.

What’s it like to work at QCS?

QCS places great value in teamwork. In fact, working together and supporting colleagues is seen as a really important value because it creates a welcoming atmosphere for all.  Being part of a friendly atmosphere really helped me when I joined QCS as there was quite a steep learning curve to negotiate in mastering the ins and outs of the policy review system.

Also, QCS is a company that truly listens to its staff. It doesn’t matter how junior or senior you are - ideas are always discussed and carefully considered. To me that shows that I’m not just a cog in the machine, but a valued member of staff and that my opinion counts too.”

What does a typical day look like for you?

“I work as a Policy Administrator. I collaborate with the contributors who write our policies and my role is to proofread and edit the policies before publishing them to the QCS Policy Centre. It demands a high level of focus and attention to detail. My work can be challenging at times, but I always take great satisfaction in knowing that a policy I’ve worked on is contributing to helping care providers deliver outstanding service and compliance.”

How do you live the QCS values: ‘Do the Right Thing’, ‘Make it Better’, ‘Play for the Team’ and ‘Get it Done?’

“We’re a close-knit team, and the ‘Get it Done’, ‘Play for the Team’ and ‘Do the Right Thing’ values are almost built into our DNA. QCS encourages us all to take ownership of our work, which in turn empowers us to fulfil the final value – ‘Make it Better’. This means we are encouraged to question the status quo, identify potential weaknesses in processes and suggest improvements to drive efficiency. In doing this, I played a part in finding a solution to streamline our team’s proofreading process, and together we created a more efficient process.”

How does QCS enhance your work/life balance?  

“Unlike many companies out there, QCS truly recognises that achieving a healthy work/life balance is vital to get the best out of its staff. One of the greatest benefits that QCS offers is to allow staff to work from home. This not only saves me time and money, but means that I can get more done because I don't have to endure the daily stress of a long commute.”

Finally, what are your hobbies?

“I really love the outdoors. Having moved to the UK from South Africa fairly recently, I’m enjoying exploring London’s parks and surrounding green spaces. In the summer months I want to see the rest of the UK’s historical landmarks and am planning future trips to the countryside.”

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