Content and Policy Administrator – 12 Months FTC | QCS %

Content and Policy Administrator – 12 Months FTC

Location: Uxbridge
Role: Policy Operations

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Dementia Care

PURPOSE OF THE ROLE

Reports to:  Policy Manager

  • To ensure consistency and accuracy in all policies and procedures released to customers
  • Demonstrate attention to detail, ensuring quality and accuracy of all other non-policy content published to customers via our platform, the QCS website and social media
  • To communicate effectively with the team and external contributors ensuring that all administration duties are completed in the required timescale
  • To work collaboratively with the team to ensure the consistent flow of documents and robust adherence to agreed processes

THE KEY ACCOUNTABILITIES

  • Demonstrating competence and confidence in using the database and software systems, providing consistent and responsive administrative support to the content team and wider business when required
  • Performing formatting, grammar, spelling and punctuation checks on all documents submitted, ensuring consistency of style and content across each region and cluster
  • Proofing and releasing approved content in a variety of formats including policies, procedures, platform content for our customers, website and social media posts
  • Supporting with the resolution of system and customer issues
  • Monitoring content review dates and escalating any overdue reviews
  • Joining scheduled meetings and actively participating

SKILLS

  • Excellent administrative skills
  • Excellent spoken and written English, understanding of grammar, spelling and punctuation
  • A capable and experienced proof-reader
  • High level of accuracy
  • Possess analytical skills
  • Able to work under pressure in a fast-paced environment
  • Express own views and constructively challenge with alternative views
  • Be self-confident when dealing with colleagues and external parties
  • Competent IT skills. (Experienced and confident using Word and Excel)

Where is this opportunity based?   

At QCS we are advocates of flexible working, understanding life happens outside of work. Working from home and flexibility of hours is a normal part of our Everyday Flex working style. Our people are expected to visit the QCS Hub at Stockley Park, Uxbridge a minimum of once per calendar month. 

 The benefits of working at QCS:  

This is a 15 month contract, opportunity with an established and friendly team. We all enjoy 29 days annual leave, get spoiled by the benefits and treats in Perkbox and enjoy the lifestyle that comes with an Everyday Flex working style. We are well supported to ensure we have the tools, equipment, and the training we need to be successful in our roles. 

You’ll love being on the QCS team because:  

  • We are a dynamic, high achieving company that supports everyone who works for us to realise their full potential 
  • We listen to our people, and we trust them 
  • We provide our people with the tools and the backing to turn outstanding ideas into successful innovations that improve lives 
  • We have a strong set of shared values – ‘Do the Right Thing’, ‘Make it Better’, ‘Play for the Team’ and ‘Get it Done’ – that together form the cornerstones of our culture