Content Operations Manager – UK

This opportunity is ideal for candidates with experience in publishing or media, or qualified project managers.

The Content Operations Manager opportunity requires strong leadership and control of the work process from beginning to end. Our Content team ensures that QCS is continuously publishing a product and services portfolio to support our customers with their ability to meet regulatory requirements, deliver outstanding care and ensure evidenced based best practice is followed. The policies and supporting content published reflect the unique requirements for each regulatory regional authority and ensures a product for each nation and sector.  You will be leading the operational performance of this amazing and invaluable content publishing team.

QCS strives to build a widely trusted and respected brand based on the quality of our content and our commitment to help support Care providers in delivering outstanding care. By joining QCS you will be contributing to a great purpose of ‘Helping to create a fairer and more compassionate world’.

The QCS Content Operations Manager is:

• A problem Solver
• Analytical and process-minded
• Self-disciplined, organised, with an unwavering commitment to quality
• A proven manager with notable project delivery experience
• Excellent at spoken and written English and a capable proof reader
• Highly accurate
• Able to work under pressure in a fast-paced environment
• Known for express own views and constructively challenging with alternative views
• Self-confident when dealing with colleagues
• Collaborative in your approach and successful at prioritising own workload

The QCS Content Operations Manager will be:

• Managing and scheduling the workflows across all media and platforms
• Building operational efficiencies and processes to maximise productivity while maintaining quality
• Ensuring the integrity and format of all content meets agreed quality standards, particularly compliance material
• Maximising content input to ensure a consistent and up to date output
• Managing and improving the structure of the content within the QCS system
• Liaising with the QCS Development team to improve and develop the system
• Escalating any project issues or risks to the correct stakeholder by giving background, highlighting corrective action where possible, severity of the situation (high/medium/low) and suggested solutions
• Releasing finalised and approved documents to customers
• Tracking project progress reporting weekly on agreed data
• Ensuring personal and team 90-day priorities are met
• Leading and developing a team of content administrators

At QCS we are well equipped for all employees to work remotely. Our systems are Cloud based allowing us, in normal conditions, to provide our Teams with Everyday Flex and therefore the transition to 100% remote working was seamless.  We also like pets, kids and saying “hello” to family members so please do not be deterred from applying if you have a full house. At QCS we are all working together to find our way to balance our responsibilities between our work duties and our personal lives in these new circumstances. Prior to Covid-19 we already had our EveryDay Flex policy, remote and flexible working is and will remain a part of the QCS culture.

We are accepting applications from candidates across the UK. We are based in the South East of England, but our team members work remotely from far north in the Scottish Isles, south to the Isle of Wight and west to Cornwall. By the end of 2021 we may just have a team member in every county in the UK!

We are proud of our QCS culture. A set of values that are shared by everyone in the company. These values are what got us to where we are, from a £30k a year business, into a business that supports thousands of Care providers across the UK. They are also the values that will help us achieve our long-term goal of helping 3 million people a day enjoy a better quality of life.

We believe everything we do should revolve around these core values:

Do the Right Thing  –  Make it Better –  Play for the Team –  Get it Done 

This is a full-time permanent opportunity with benefits including Everyday Flex, 29+ days holiday, pension and Perkbox plus laptop, hardware and the onboarding you need to set you up for success.