Working closely with the Lead Support Engineer the main activities for Product Support Engineer involve providing end user support for our customers both directly and indirectly based on issues identified and reported by our Customer Care Team.
This is a 3 month contract with an opportunity to extend. We welcome applications from self-employed contractors or candidates seeking an employed 3 month contract.
The Product Support Engineer we seek:
To be successful you will:
We are accepting applications Nationwide. At QCS we are well equipped for all employees to work remotely. Our systems are Cloud-based allowing us, in normal conditions, to provide our Teams with Everyday Flex and therefore the transition to 100% remote working was seamless. We also like pets, kids and saying “hello” to family members so please do not be deterred from applying if you have a full house. At QCS we are all working together to find our way to balance our responsibilities between our work duties and our personal lives in these new circumstances. Prior to Covid-19 we already had our EveryDay Flex policy, remote and flexible working is and will remain a part of the QCS culture.
We are proud of our QCS culture. A set of values that are shared by everyone in the company. These values are what got us to where we are, from a £30k a year business, into a business that supports thousands of Care providers across the UK. They are also the values that will help us achieve our long-term goal of helping 3 million people a day enjoy a better quality of life.
We believe everything we do should revolve around these core values:
Do the Right Thing – Make it Better – Play for the Team – Get it Done
The Product Support Engineer is responsible for ongoing product support for the QCS system. Working closely with the Lead Support Engineer the main activities for this role involve providing end user support for our customers both directly and indirectly based on issues identified and reported by Customer Care.