Care Home Policies and Procedures

A Care Home Management system written by experts for providers

Care Home Policies and Procedures

  • QCS provide over 230 CQC compliant policies and procedures to help you deliver excellent care whilst meeting your CQC compliance requirements.
  • Putting service users at the heart of decision making.
  • Policies to help you secure registration and pass inspections.
  • Save time and money and concentrate on delivering excellence in care.

Care Home Policies to help you secure registration & stay compliant

When setting up a care home, it needs to be registered with the Care Quality Commission (CQC), demonstrating that you have met the legal requirements of safely carrying on Regulated Activities as defined within the CQC Fundamental Standards of Quality and Safety.

Quality Compliance Systems (QCS), helps you to achieve your all important registration by providing you with key care home policies, including your Statement of Purpose which must be submitted alongside your application.

Other key policies which help to support your registration include;
– Service User Guide
–  Handbook and Contract,
– Safeguarding and Choice Policies.

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With the needs of residential service users to take care of, you can help to achieve ongoing compliance by ensuring that the majority of your policies and procedures are service user focussed.

It is important that wherever possible, service users are involved in decisions that can affect them.  A consultative approach will help to demonstrate that you truly are listening to their needs and shaping their individual service in direct response to what you have learnt.   This is a common thread running throughout the CQC Key Lines of Enquiry, but is also one which has a direct Outcome attached to it, namely Outcome 1: Respecting and involving people who use services.

The QCS Care Home Management System threads this philosophy throughout all of our 300+ policy and procedures, everything from the Daily Living Policy to our Family Satisfaction Survey.

Truly comprehensive Policies and Procedures

The QCS Care Home Management system is made up of key modules that address all of the different elements of running a successful care home.  Written by experts within the field, including those who have run successful care homes, the aim is to not only ensure continuing compliance against CQC Key Lines of Enquiry, but also to enable you to run your business smoothly and efficiently.

Modules include:

  • Human Resources
  • Care Planning
  • Quality Assurance
  • Risk Assessments
  • Medication management
  • Mock Inspection Toolkit
  • Care Management
  • Catering
  • Administration

All QCS Care Home Management policies are scrutinised and reviewed continuously by our panel of expert contributors, saving you time and money whilst keeping you compliant

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SCIE DAA NC Skills for Care commage

over 39,000

Care, Dental & Medical professionals
save time, stay compliant and
improve standards.

  • Very helpful straight to the point very…

    Very helpful straight to the point very simple and clear to understand, mostly there here for you when ever you need them and very patient and asking you back to make sure that you understand. 100% of communication skills. Muna
  • From the initial discussion with…

    From the initial discussion with Sandra who was very pleasant to speak with and introduced us to the system with great ease. Jasmin was very courteous as well as Craig and was very informative about the system with which we were about to purchase. I am delighted to be part of the team. Paulette Barrett Well Done Care Paulette Barrett
  • Good system, Great Customer care executive

    QCS is easy to navigate to find policies. if you speak to the right person who have more in depth idea about the content, you'll get good guidance. I commend the team for being helpful, especially Kate Lockley who's been superb in clarifying mind-boggling areas to customise my policies. She's been very approachable and patient despite throwing loads of questions. Staff like her makes the QCS system worth having, knowing that someone can always be there to listen to any… Cath
  • Positive Feedback

    I have spoken twice today with one of your advisors. She answered my questions, gave me accurate guidance, and was quite simply exemplerary in all regards. Tony King / Bluebird Care Tony King / Bluebird Care
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    Absolutely a great System!! It is very intuitive and easy to use and it gives you lots of useful tools to manage your work. The Customer Service is always available with supportive and lovely professionals. Highly recommended!! Valentina

Expert Insights

QCS Expert Insights, where you can find all the latest news stories and opinions about the Dental, GP and Care Industries

13th April 2018

Pharmacists in Care Homes

Hasnain Hassam Pharmaceutical Specialist

  Since my time in care settings where I would visit and provide pharmaceutical advice to both service users and their...

13th April 2018

New Guidance for Suicide Prevention

David Beckingham Mental Health Specialist

Three times as many people die in the UK as a result of suicide than in road traffic accidents. It’s...

12th April 2018

Employment Law Changes

Rebekah Lindeman Employment Law Adviser

  With the new tax year having just begun, Employers should be aware of increases to statutory rates, and new legislation...

12th April 2018

Pathway to CQC Registration Part 3 – Your CQC application has travelled a long way, are you ready for your Registered Manager Fit Person Interview?

Abi Spence Registration and Inspection Specialist

It’s not me!!! My mum passed me a photo. It was orangey and brown in overall effect…a small child laughed from...

Ask Sheila

Sheila Scott OBE from National Care Association (NCA)

Latest Question

What is the new process for completing the Provider Information Return (PIR)?

After the webinar we did in March I answered several questions on the PIR and since then we have received further information from CQC which I set out below.

  From April 2018 providers will start receiving email requests to complete their Provider Information Return (PIR) using the new online system, which is currently being tested by over 300 volunteers.   What...

Read full answer

Policy Updates

Updated: 09th April 2018

Part-Time Employees Policy and Procedure

Human Resources Contract of Employment Region: | Reference: DPC09
Updated: 09th April 2018

Part-Time Employees Policy and Procedure

Human Resources Contract of Employment Region: | Reference: GPC09
Updated: 09th April 2018

Part-Time Employee Policy and Procedure

Human Resources Contract of Employment Region: | Reference: WPC11
Updated: 05th April 2018

Employment of Non UK Citizens Policy and Procedure

Human Resources Absence, Holidays and Sickness Region: | Reference: SPR16
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