Care Home Policies and Procedures

A Care Home Management system written by experts for providers

Care Home Policies and Procedures

  • QCS provide over 230 CQC compliant policies and procedures to help you deliver excellent care whilst meeting your CQC compliance requirements.
  • Putting service users at the heart of decision making.
  • Policies to help you secure registration and pass inspections.
  • Save time and money and concentrate on delivering excellence in care.

Care Home Policies to help you secure registration & stay compliant

When setting up a care home, it needs to be registered with the Care Quality Commission (CQC), demonstrating that you have met the legal requirements of safely carrying on Regulated Activities as defined within the CQC Fundamental Standards of Quality and Safety.

Quality Compliance Systems (QCS), helps you to achieve your all important registration by providing you with key care home policies, including your Statement of Purpose which must be submitted alongside your application.

Other key policies which help to support your registration include;
– Service User Guide
–  Handbook and Contract,
– Safeguarding and Choice Policies.

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With the needs of residential service users to take care of, you can help to achieve ongoing compliance by ensuring that the majority of your policies and procedures are service user focussed.

It is important that wherever possible, service users are involved in decisions that can affect them.  A consultative approach will help to demonstrate that you truly are listening to their needs and shaping their individual service in direct response to what you have learnt.   This is a common thread running throughout the CQC Key Lines of Enquiry, but is also one which has a direct Outcome attached to it, namely Outcome 1: Respecting and involving people who use services.

The QCS Care Home Management System threads this philosophy throughout all of our 300+ policy and procedures, everything from the Daily Living Policy to our Family Satisfaction Survey.

Truly comprehensive Policies and Procedures

The QCS Care Home Management system is made up of key modules that address all of the different elements of running a successful care home.  Written by experts within the field, including those who have run successful care homes, the aim is to not only ensure continuing compliance against CQC Key Lines of Enquiry, but also to enable you to run your business smoothly and efficiently.

Modules include:

  • Human Resources
  • Care Planning
  • Quality Assurance
  • Risk Assessments
  • Medication management
  • Mock Inspection Toolkit
  • Care Management
  • Catering
  • Administration

All QCS Care Home Management policies are scrutinised and reviewed continuously by our panel of expert contributors, saving you time and money whilst keeping you compliant

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Expert Insights

QCS Expert Insights, where you can find all the latest news stories and opinions about the Dental, GP and Care Industries

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Emily Watts Domiciliary Care Policy Lead

  I know as I say the word ‘audit’, managers will be getting that cold sweat of anticipation running over them...

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Leah Biller General Practice Specialist

  In January this year, the GPC and NHS England unveiled the details of a five year contract for general practice...

09th April 2019

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Earlier this month, we had a meeting with Ray James, the National Learning Disability Director for NHS England.   We were talking...

Ask Sheila

Sheila Scott OBE from National Care Association (NCA)

Latest Question

Who should I contact to find out information about accessing care for myself as a person confined to a wheelchair and receiving benefits?

Hi Sheila, who should I contact to find out information about accessing care for myself as a person confined to a wheelchair and receiving benefits?

  Dear C,   Thank you for your question.   There is not a great deal of information in your email but I am going to assume that you are already in contact with your...

Read full answer

Policy Updates

Updated: 19th February 2019

Hazard Reporting Policy and Procedure

Health and Safety Health & Safety Region: | Reference: NIHS04
Updated: 19th February 2019

Consumption of Alcohol Policy and Procedure

Administration Registration & Compliance Region: | Reference: NIAR43
Updated: 19th February 2019

Distribution of Safety Alert Broadcasts, Rapid Response Reporting and Safety Notices Policy and Procedure

Administration Business Operations Region: | Reference: NIAB32
Updated: 19th February 2019

Illegal Drug Misuse in the Service User’s Home Policy and Procedure

Care Management Care Practice Region: | Reference: NICC104
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