Care Home Policies and Procedures

A Care Home Management system written by experts for providers

Care Home Policies and Procedures

  • QCS provide over 230 CQC compliant policies and procedures to help you deliver excellent care whilst meeting your CQC compliance requirements.
  • Putting service users at the heart of decision making.
  • Policies to help you secure registration and pass inspections.
  • Save time and money and concentrate on delivering excellence in care.

Care Home Policies to help you secure registration & stay compliant

When setting up a care home, it needs to be registered with the Care Quality Commission (CQC), demonstrating that you have met the legal requirements of safely carrying on Regulated Activities as defined within the CQC Fundamental Standards of Quality and Safety.

Quality Compliance Systems (QCS), helps you to achieve your all important registration by providing you with key care home policies, including your Statement of Purpose which must be submitted alongside your application.

Other key policies which help to support your registration include;
– Service User Guide
–  Handbook and Contract,
– Safeguarding and Choice Policies.

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With the needs of residential service users to take care of, you can help to achieve ongoing compliance by ensuring that the majority of your policies and procedures are service user focussed.

It is important that wherever possible, service users are involved in decisions that can affect them.  A consultative approach will help to demonstrate that you truly are listening to their needs and shaping their individual service in direct response to what you have learnt.   This is a common thread running throughout the CQC Key Lines of Enquiry, but is also one which has a direct Outcome attached to it, namely Outcome 1: Respecting and involving people who use services.

The QCS Care Home Management System threads this philosophy throughout all of our 300+ policy and procedures, everything from the Daily Living Policy to our Family Satisfaction Survey.

Truly comprehensive Policies and Procedures

The QCS Care Home Management system is made up of key modules that address all of the different elements of running a successful care home.  Written by experts within the field, including those who have run successful care homes, the aim is to not only ensure continuing compliance against CQC Key Lines of Enquiry, but also to enable you to run your business smoothly and efficiently.

Modules include:

  • Human Resources
  • Care Planning
  • Quality Assurance
  • Risk Assessments
  • Medication management
  • Mock Inspection Toolkit
  • Care Management
  • Catering
  • Administration

All QCS Care Home Management policies are scrutinised and reviewed continuously by our panel of expert contributors, saving you time and money whilst keeping you compliant

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SCIE DAA NC Skills for Care commage

over 35,000

Care, Dental & Medical professionals
save time, stay compliant and
improve standards.

  • Exemplary all round!

    My xperience with this company has been wonderful. All the staff I have dealt with have been exceedingly helpful, courteous and polite all the way. Nothing seems to be too much trouble and everything they do is done with a smile which you feel through the line. Koala Homecare Ltd
  • It has been wonderful knowing that I …

    It has been wonderful knowing that I can concentrate on managing the home knowing that experts are available to review and update policies and procedures, especially in regards to changes in law/legislation! Good information is always available, help is always on hand! MRS SHARON MAFHAM
  • I had very good experience with the …

    I had very good experience with the Systems team. They were very supportive and patient in talking us through the system. Found it very useful. Esinati
  • I have been using QCS since we …

    I have been using QCS since we established in 2016,I recommended them to a friend who is also enjoying their service. There are lots of policies that are tailored to meet your needs. I am not all that IT savy, I needed some help recently to navigate and solve some issues,Tina Hall was there to assist me.What can I say she is extremly patient and most of all she keeps her word,by this I mean if she say she will… Andrea
  • Staff are very helpful and supportive.

    Staff are very helpful and supportive. Stacy

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Ask Sheila

Sheila Scott OBE from National Care Association (NCA)

Latest Question

Should Night Care Workers Be Paid For Breaks?

Sheila do night care workers have to be paid for breaks which they take whilst on duty at night? They would not be leaving the building and are provided with food.

  Dear T,   Thank you for your question.   The first place to look is the contract of employment. What does that say?   I asked Chris King an Employment Law Specialist from the Employment team...

Read full answer

Policy Updates

Updated: 22nd December 2017

Falls Management Policy and Procedure

Care Management Care Practice Region: | Reference: WCC35
Updated: 22nd December 2017

Falls Management Policy and Procedure

Care Management Care Practice Region: | Reference: WCC99
Updated: 18th December 2017

Pressure Sore Management Policy and Procedure

Care Management Care Practice Region: | Reference: SCC96
Updated: 18th December 2017

Pressure Sore Management Policy and Procedure

Care Management Care Practice Region: | Reference: SCC30
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