Care Home Policies and Procedures

A Care Home Management system written by experts for providers

Care Home Policies and Procedures

  • QCS provide over 230 CQC compliant policies and procedures to help you deliver excellent care whilst meeting your CQC compliance requirements.
  • Putting service users at the heart of decision making.
  • Policies to help you secure registration and pass inspections.
  • Save time and money and concentrate on delivering excellence in care.

Care Home Policies to help you secure registration & stay compliant

When setting up a care home, it needs to be registered with the Care Quality Commission (CQC), demonstrating that you have met the legal requirements of safely carrying on Regulated Activities as defined within the CQC Fundamental Standards of Quality and Safety.

Quality Compliance Systems (QCS), helps you to achieve your all important registration by providing you with key care home policies, including your Statement of Purpose which must be submitted alongside your application.

Other key policies which help to support your registration include;
– Service User Guide
–  Handbook and Contract,
– Safeguarding and Choice Policies.

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With the needs of residential service users to take care of, you can help to achieve ongoing compliance by ensuring that the majority of your policies and procedures are service user focussed.

It is important that wherever possible, service users are involved in decisions that can affect them.  A consultative approach will help to demonstrate that you truly are listening to their needs and shaping their individual service in direct response to what you have learnt.   This is a common thread running throughout the CQC Key Lines of Enquiry, but is also one which has a direct Outcome attached to it, namely Outcome 1: Respecting and involving people who use services.

The QCS Care Home Management System threads this philosophy throughout all of our 300+ policy and procedures, everything from the Daily Living Policy to our Family Satisfaction Survey.

Truly comprehensive Policies and Procedures

The QCS Care Home Management system is made up of key modules that address all of the different elements of running a successful care home.  Written by experts within the field, including those who have run successful care homes, the aim is to not only ensure continuing compliance against CQC Key Lines of Enquiry, but also to enable you to run your business smoothly and efficiently.

Modules include:

  • Human Resources
  • Care Planning
  • Quality Assurance
  • Risk Assessments
  • Medication management
  • Mock Inspection Toolkit
  • Care Management
  • Catering
  • Administration

All QCS Care Home Management policies are scrutinised and reviewed continuously by our panel of expert contributors, saving you time and money whilst keeping you compliant

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Ask Sheila

Sheila Scott OBE from National Care Association (NCA)

Latest Question

What do I need to understand about Consent?

Can you please send guidelines to ensure all correct procedures and policies are followed for gaining consent.  I need to know what to do when consent is denied by the person and, when you have proof that resident is unsafe. I would also like to know how to ensure that the person has a care plan needed to improve their quality of life. This a question in my chosen field of work, it is important not to mess this up.


Thank you for your question. Consent is a complicated area and is different for adults and for children. For consent to be valid, it must be voluntary and informed, and...

Read full answer

Policy Updates

Updated: 14th August 2020

Business Continuity Policy and Procedure

COVID-19 Hub Business Admin COVID-19 Region: | Reference: WAB02
Updated: 14th August 2020

References Policy and Procedure

Human Resources Recruitment, Induction and Training Region: | Reference: WPR23
Updated: 14th August 2020

Flooding Policy and Procedure

Health and Safety Health & Safety Region: | Reference: DHS05
Updated: 13th August 2020

Medical Record Summarising Policy and Procedure

Clinical Governance Practice Management Region: | Reference: GCP14
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