Care Home Policies and Procedures

A Care Home Management system written by experts for providers

Care Home Policies and Procedures

  • QCS provide over 230 CQC compliant policies and procedures to help you deliver excellent care whilst meeting your CQC compliance requirements.
  • Putting service users at the heart of decision making.
  • Policies to help you secure registration and pass inspections.
  • Save time and money and concentrate on delivering excellence in care.

Care Home Policies to help you secure registration & stay compliant

When setting up a care home, it needs to be registered with the Care Quality Commission (CQC), demonstrating that you have met the legal requirements of safely carrying on Regulated Activities as defined within the CQC Fundamental Standards of Quality and Safety.

Quality Compliance Systems (QCS), helps you to achieve your all important registration by providing you with key care home policies, including your Statement of Purpose which must be submitted alongside your application.

Other key policies which help to support your registration include;
– Service User Guide
–  Handbook and Contract,
– Safeguarding and Choice Policies.

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With the needs of residential service users to take care of, you can help to achieve ongoing compliance by ensuring that the majority of your policies and procedures are service user focussed.

It is important that wherever possible, service users are involved in decisions that can affect them.  A consultative approach will help to demonstrate that you truly are listening to their needs and shaping their individual service in direct response to what you have learnt.   This is a common thread running throughout the CQC Key Lines of Enquiry, but is also one which has a direct Outcome attached to it, namely Outcome 1: Respecting and involving people who use services.

The QCS Care Home Management System threads this philosophy throughout all of our 300+ policy and procedures, everything from the Daily Living Policy to our Family Satisfaction Survey.

Truly comprehensive Policies and Procedures

The QCS Care Home Management system is made up of key modules that address all of the different elements of running a successful care home.  Written by experts within the field, including those who have run successful care homes, the aim is to not only ensure continuing compliance against CQC Key Lines of Enquiry, but also to enable you to run your business smoothly and efficiently.

Modules include:

  • Human Resources
  • Care Planning
  • Quality Assurance
  • Risk Assessments
  • Medication management
  • Mock Inspection Toolkit
  • Care Management
  • Catering
  • Administration

All QCS Care Home Management policies are scrutinised and reviewed continuously by our panel of expert contributors, saving you time and money whilst keeping you compliant

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SCIE DAA NC Skills for Care commage

over 32,000

Care, Dental & Medical professionals
save time, stay compliant and
improve standards.

  • I had very good experience with the …

    I had very good experience with the Systems team. They were very supportive and patient in talking us through the system. Found it very useful. Esinati
  • I have been using QCS since we …

    I have been using QCS since we established in 2016,I recommended them to a friend who is also enjoying their service. There are lots of policies that are tailored to meet your needs. I am not all that IT savy, I needed some help recently to navigate and solve some issues,Tina Hall was there to assist me.What can I say she is extremly patient and most of all she keeps her word,by this I mean if she say she will… Andrea
  • Staff are very helpful and supportive.

    Staff are very helpful and supportive. Stacy
  • Company with great customer service and …

    Company with great customer service and very good product. Riikka
  • As a new customer i am very pleased at …

    As a new customer i am very pleased at how helpful everyone is.. No enquiry is too big or small and i feel that i can ask anything..Helpful and professional. Laverne

Expert Insights

QCS Expert Insights, where you can find all the latest news stories and opinions about the Dental, GP and Care Industries

17th November 2017

Employment Tribunals Can Hear Discrimination Complaints by Doctors Against the GMC

Chris King Employment Law Specialist

 In the recent Supreme Court decision of Michalak v General Medical Council, it was decided that an Employment Tribunal did...

17th November 2017

Hearing The Voice Of The Person With Dementia

Rachel Griffiths Mental Capacity and Human Rights Specialist

Last week, I was honoured to be part of the 8th National Dementia Care Awards, which were sponsored by QCS....

17th November 2017

Medicine and Wellbeing

Tony Clarke Scottish Care Inspectorate Specialist

  Medication is a valuable tool in social and health care. Used properly, it can solve or minimise acute or longer-term...

17th November 2017

Ladder Safety – Are You in Control?

Dave Bennion Health and Safety Specialist

Introduction As Christmas fast approaches it's time to get the tree up and those Christmas decorations from the store room in...

Ask Sheila

Sheila Scott OBE from National Care Association (NCA)

Latest Question

Can a Home Refuse to Tell People What Medication They Are On?

Can a person know what their medications are, if in a care home for respite and having capacity? Can a home refuse to tell them what meds they are on? Is it data protection as they suggested?

 Dear J, This is 2017 and people have the right to know all about their own treatment unless a specific decision has been made to withhold that information by the Doctor...

Read full answer

Policy Updates

Updated: 06th November 2017

Anti-Bullying Policy and Procedure

Human Resources Performance & Discipline Region: | Reference: GPP06
Updated: 06th November 2017

Anti-Bullying Policy and Procedure

Human Resources Performance & Discipline Region: | Reference: DPP06
Updated: 06th November 2017

Anti-Bullying Policy and Procedure

Human Resources Equality & Disability Region: | Reference: SPE05
Updated: 06th November 2017

Anti-Bullying Policy and Procedure

Human Resources Equality & Disability Region: | Reference: WPE05
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