Care Home Policies and Procedures

A Care Home Management system written by experts for providers

Care Home Policies and Procedures

  • QCS provide over 230 CQC compliant policies and procedures to help you deliver excellent care whilst meeting your CQC compliance requirements.
  • Putting service users at the heart of decision making.
  • Policies to help you secure registration and pass inspections.
  • Save time and money and concentrate on delivering excellence in care.

Care Home Policies to help you secure registration & stay compliant

When setting up a care home, it needs to be registered with the Care Quality Commission (CQC), demonstrating that you have met the legal requirements of safely carrying on Regulated Activities as defined within the CQC Fundamental Standards of Quality and Safety.

Quality Compliance Systems (QCS), helps you to achieve your all important registration by providing you with key care home policies, including your Statement of Purpose which must be submitted alongside your application.

Other key policies which help to support your registration include;
– Service User Guide
–  Handbook and Contract,
– Safeguarding and Choice Policies.

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With the needs of residential service users to take care of, you can help to achieve ongoing compliance by ensuring that the majority of your policies and procedures are service user focussed.

It is important that wherever possible, service users are involved in decisions that can affect them.  A consultative approach will help to demonstrate that you truly are listening to their needs and shaping their individual service in direct response to what you have learnt.   This is a common thread running throughout the CQC Key Lines of Enquiry, but is also one which has a direct Outcome attached to it, namely Outcome 1: Respecting and involving people who use services.

The QCS Care Home Management System threads this philosophy throughout all of our 300+ policy and procedures, everything from the Daily Living Policy to our Family Satisfaction Survey.

Truly comprehensive Policies and Procedures

The QCS Care Home Management system is made up of key modules that address all of the different elements of running a successful care home.  Written by experts within the field, including those who have run successful care homes, the aim is to not only ensure continuing compliance against CQC Key Lines of Enquiry, but also to enable you to run your business smoothly and efficiently.

Modules include:

  • Human Resources
  • Care Planning
  • Quality Assurance
  • Risk Assessments
  • Medication management
  • Mock Inspection Toolkit
  • Care Management
  • Catering
  • Administration

All QCS Care Home Management policies are scrutinised and reviewed continuously by our panel of expert contributors, saving you time and money whilst keeping you compliant

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Ask Sheila

Sheila Scott OBE from National Care Association (NCA)

Latest Question

Should I be waking residents early in the morning because my manager tells me to?

Hi Sheila, a 74 years old woman living in residential /supported care is being awakened at 6:00am as the manager thinks she needs to be, is this correct?

  Dear H,   Thank you for your question.   The ladies' care plan should contain all the information needed about the ladies' care.   It should detail what her wishes are for events such as what...

Read full answer

Policy Updates

Updated: 26th November 2018

Disabled Workers Policy and Procedure

Human Resources Equality & Disability Region: | Reference: NIPE06
Updated: 26th November 2018

Moving and Handling Policy and Procedure

Care Management Care Practice Region: | Reference: NICC79
Updated: 26th November 2018

Business Mobile Phone Use Policy and Procedure

Administration Communications Region: | Reference: NIAC19
Updated: 26th November 2018

Monitoring of Business Performance Policy and Procedure

Administration Communications Region: | Reference: NIAC14
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