Care Home Policies and Procedures

A Care Home Management system written by experts for providers

Care Home Policies and Procedures

  • QCS provide over 230 CQC compliant policies and procedures to help you deliver excellent care whilst meeting your CQC compliance requirements.
  • Putting service users at the heart of decision making.
  • Policies to help you secure registration and pass inspections.
  • Save time and money and concentrate on delivering excellence in care.

Care Home Policies to help you secure registration & stay compliant

When setting up a care home, it needs to be registered with the Care Quality Commission (CQC), demonstrating that you have met the legal requirements of safely carrying on Regulated Activities as defined within the CQC Fundamental Standards of Quality and Safety.

Quality Compliance Systems (QCS), helps you to achieve your all important registration by providing you with key care home policies, including your Statement of Purpose which must be submitted alongside your application.

Other key policies which help to support your registration include;
– Service User Guide
–  Handbook and Contract,
– Safeguarding and Choice Policies.

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With the needs of residential service users to take care of, you can help to achieve ongoing compliance by ensuring that the majority of your policies and procedures are service user focussed.

It is important that wherever possible, service users are involved in decisions that can affect them.  A consultative approach will help to demonstrate that you truly are listening to their needs and shaping their individual service in direct response to what you have learnt.   This is a common thread running throughout the CQC Key Lines of Enquiry, but is also one which has a direct Outcome attached to it, namely Outcome 1: Respecting and involving people who use services.

The QCS Care Home Management System threads this philosophy throughout all of our 300+ policy and procedures, everything from the Daily Living Policy to our Family Satisfaction Survey.

Truly comprehensive Policies and Procedures

The QCS Care Home Management system is made up of key modules that address all of the different elements of running a successful care home.  Written by experts within the field, including those who have run successful care homes, the aim is to not only ensure continuing compliance against CQC Key Lines of Enquiry, but also to enable you to run your business smoothly and efficiently.

Modules include:

  • Human Resources
  • Care Planning
  • Quality Assurance
  • Risk Assessments
  • Medication management
  • Mock Inspection Toolkit
  • Care Management
  • Catering
  • Administration

All QCS Care Home Management policies are scrutinised and reviewed continuously by our panel of expert contributors, saving you time and money whilst keeping you compliant

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Expert Insights

QCS Expert Insights, where you can find all the latest news stories and opinions about the Dental, GP and Care Industries

19th June 2019

Inclusion of Voluntary Overtime in the calculation of Holiday Pay

Kate Shawcross Napthens LLP – Associate Solicitor - Employment Law

  The question of whether holiday pay should be calculated to include overtime has been one that is largely discussed within Employment...

13th June 2019

Road to Outstanding

Emily Watts Domiciliary Care Policy Lead

  Every year I embark on a journey, an endless tradition to see family over the holiday period which takes a...

28th May 2019

Loneliness and Learning Disabilities

My Life My Choice

  Loneliness is a big issue for many people in the UK today, especially people with learning disabilities. It is very important...

28th May 2019

Food for Thought: The Dining Experience and Dementia

Katie Farrar Occupational Therapist

  This month I visited a care home to observe residents over lunchtime to see if I could offer any advice...

Ask Sheila

Sheila Scott OBE from National Care Association (NCA)

Latest Question

I am an occupational therapist, can I register with CQC as a registered manager?

Hi Sheila, I am an occupational therapist, can I register with CQC as a registered manager?

  Dear Deborah,   Thank you for your question.   Registration as a Registered Manager always relates to a particular service.   If you have been offered a job subject to registration with CQC as the Registered...

Read full answer

Policy Updates

Updated: 19th February 2019

Illegal Drug Misuse in the Service User’s Home Policy and Procedure

Care Management Care Practice Region: | Reference: NICC104
Updated: 19th February 2019

Hazard Reporting Policy and Procedure

Health and Safety Health & Safety Region: | Reference: NIHS04
Updated: 19th February 2019

Consumption of Alcohol Policy and Procedure

Administration Registration & Compliance Region: | Reference: NIAR43
Updated: 19th February 2019

Distribution of Safety Alert Broadcasts, Rapid Response Reporting and Safety Notices Policy and Procedure

Administration Business Operations Region: | Reference: NIAB32
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