Care Home Policies and Procedures

A Care Home Management system written by experts for providers

Care Home Policies and Procedures

  • QCS provide over 230 CQC compliant policies and procedures to help you deliver excellent care whilst meeting your CQC compliance requirements.
  • Putting service users at the heart of decision making.
  • Policies to help you secure registration and pass inspections.
  • Save time and money and concentrate on delivering excellence in care.

Care Home Policies to help you secure registration & stay compliant

When setting up a care home, it needs to be registered with the Care Quality Commission (CQC), demonstrating that you have met the legal requirements of safely carrying on Regulated Activities as defined within the CQC Fundamental Standards of Quality and Safety.

Quality Compliance Systems (QCS), helps you to achieve your all important registration by providing you with key care home policies, including your Statement of Purpose which must be submitted alongside your application.

Other key policies which help to support your registration include;
– Service User Guide
–  Handbook and Contract,
– Safeguarding and Choice Policies.

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With the needs of residential service users to take care of, you can help to achieve ongoing compliance by ensuring that the majority of your policies and procedures are service user focussed.

It is important that wherever possible, service users are involved in decisions that can affect them.  A consultative approach will help to demonstrate that you truly are listening to their needs and shaping their individual service in direct response to what you have learnt.   This is a common thread running throughout the CQC Key Lines of Enquiry, but is also one which has a direct Outcome attached to it, namely Outcome 1: Respecting and involving people who use services.

The QCS Care Home Management System threads this philosophy throughout all of our 300+ policy and procedures, everything from the Daily Living Policy to our Family Satisfaction Survey.

Truly comprehensive Policies and Procedures

The QCS Care Home Management system is made up of key modules that address all of the different elements of running a successful care home.  Written by experts within the field, including those who have run successful care homes, the aim is to not only ensure continuing compliance against CQC Key Lines of Enquiry, but also to enable you to run your business smoothly and efficiently.

Modules include:

  • Human Resources
  • Care Planning
  • Quality Assurance
  • Risk Assessments
  • Medication management
  • Mock Inspection Toolkit
  • Care Management
  • Catering
  • Administration

All QCS Care Home Management policies are scrutinised and reviewed continuously by our panel of expert contributors, saving you time and money whilst keeping you compliant

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Care, Dental & Medical professionals
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  • Very helpful team

    A good quality of work in POLICIES Vanessa
  • It lives up to it's name

    The system is easy to negotiate, the added search button ensures you can find additional related policies and the link to KLOEs is a useful resource. The updated policy email ensures the user is able to keep themselves abreast of changes in policy and the influences of that change. Annie Talbot - Kare Plus Norwich
  • QCS policies and procedures

    We are very impressed it is so easy to follow and very comprehensive we look forward to our updates on a regular basis would recommend to anyone. Janet edwards
  • A very user friendly system

    The files are a great way of keeping your service up to date.The onine system is good for office staff and managers for quick refThe support for the QCS staff on the phone and email is second to none. Michael
  • Brilliant

    I can truley say using the QCS system has been very good, I can ensure that my company remains compliant with all reguatory requirment. I can get on with the most important thing which is delivering a Safe, Effective, Resposive Well-led and Caring serivice. QCS is absolutely brilliant ! Dawn

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Ask Sheila

Sheila Scott OBE from National Care Association (NCA)

Latest Question

Can I start a care provision without an office location?

Hi Sheila,

Hope you are well. I have been asked by a very good friend of mine to look at opening up a care provision for the elderly in the area of re-enablement. As I understand it we would need a nominated person, a registered manager and a registered location. The first two are ok but in regards to the office/location would this need to be registered before we start trading or can it be done during the first few months of trading?

Thank you for your time and I look forward to hearing from you.

Best wishes,

S

 Dear S, Thank you for your question. Any provision that is registered by CQC id required to have an address that formal communications can be sent to etc. If your provision is to...

Read full answer

Policy Updates

Updated: 27th March 2017

Minimum Wage Policy and Procedure

Human Resources Contract of Employment Region: | Reference: PC09
Updated: 27th March 2017

Minimum Wage Policy and Procedure

Human Resources Contract of Employment Region: | Reference: GPC07
Updated: 27th March 2017

Minimum Wage Policy and Procedure

Human Resources Contract of Employment Region: | Reference: DPC07
Updated: 27th March 2017

Minimum Wage Policy and Procedure

Human Resources Contract of Employment Region: | Reference: WPC09

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