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How can QCS Elevate Supported Living Service Quality?

QCS Compliance Centre for Supported Living recognises the diverse range of service users that Supported Living providers support. The emphasis is on independence and choice. As a result, they give clearer direction and guidance to enable both staff and providers to understand their responsibilities and develop positive outcomes.

Content in existing key policies has been boosted with the addition of topics such as Positive Behaviour Support (PBS) and communication. We have also streamlined QCS Compliance Centre to remove repetition and enhance ease of reference. More inclusive language and updated titles ensure the content is appropriate for Supported Living providers.

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"We no longer have to worry that we have missed a change in legislation as every time guidance changes, QCS sends us an alert" Sophie Hare, Sussex Grange

Which Policies and Procedures Guide Supported Living Services?

Administration
Administration COVID 19 Hub Care Management Care Planning Data Protection Fundamental Standards Health and Safety Human Resources Medications Management Mock Inspection Toolkit Quality Assurance Stakeholder Surveys Support Services
Business OperationsCommunicationsFinanceRegistration & Compliance
Business Admin COVID-19Care Management COVID-19Health and Safety COVID-19Human Resources COVID-19
Care PracticeRights & Abuse
AssessmentsCare Planning GuidanceCare PlansExample Assessments and Care PlansPre-AssessmentRisk Assessment & Care PlanningRisk AssessmentsService CommencementSupplementary Documents
FormsPolicies
Policy
Building ServicesBuildings and EquipmentHealth & SafetyRisk Assessment
Absence, Holidays and SicknessContract of EmploymentEquality and Human RightsJob DescriptionsMiscellaneousPerformance & DisciplineRecruitment, Induction and TrainingStaff Wellbeing
Medications Management
CARINGEFFECTIVEMock Inspection ToolkitRESPONSIVESAFEWELL-LED
Administration Quality AssuranceCare Management Quality AssuranceCatering Services Quality AssuranceHuman Resources Quality AssuranceManagement of Quality AssuranceQuality Audit Tools
External Professionals Guidance policiesRelatives and RepresentativesService UsersStaff
External Professionals Guidance policiesRelatives and RepresentativesService UsersStaff
AB25 - Vehicle Insurance Policy and Procedure
AB41 - Policy Management Policy and Procedure
AB43 - Business Expenses Policy and Procedure
AB45 - Computer, Email and Internet Usage Policy and Procedure
AB47 - Tender Information Policy and Procedure
AB51 - Gifts, Donations, Wills and Bequests From Service Users Policy and Procedure
AB52 - Social Networking Policy and Procedure
AB53 - Adverse Weather Policy and Procedure
AB54 - Distribution of Safety Alerts Policy and Procedure
AB55 - Supporting Service Users During Adverse Weather Policy and Procedure
ABN11 - Root Cause Analysis Policy and Procedure
AR63 - Consumption of Alcohol Policy and Procedure
AC26 - Communication Policy and Procedure
AC27 - Emergency Communication Policy and Procedure
AC28 - Information Pack Policy and Procedure
AC29 - Monitoring of Business Communications Policy and Procedure
AC30 - Monitoring of Business Performance Policy and Procedure
AC31 - Registration Authority Notification Policy and Procedure
AC32 - Mobile Phone and Portable Device Use Policy and Procedure
AF09 - Service User's Finances Policy and Procedure
AF10 - Purchasing Policy and Procedure
AR11 - Service User Contract Policy and Procedure
AR12 - Service User Guide
AR48 - Safeguarding Children and Child Protection Policy and Procedure
AR50 - Missing Service User Policy and Procedure
AR52 - Refusal to Hold Records Policy and Procedure
AR54 - Volunteers Policy and Procedure
AR55 - Witnessing of Documents Policy and Procedure
AR57 - Pets Policy and Procedure
AR58 - Termination of Service User's Service Contract Policy and Procedure
AR60 - CQC Ratings Display Policy and Procedure
AR62 - Access to People's Homes Policy and Procedure
AR68 - CQC Registered Manager Application and Interview Policy and Procedure
AR71 - New Provider Registration Guidance Policy and Procedure
AR65 - Closure of Service Policy and Procedure
AR47 - Visitors Policy and Procedure
CC176 - Body Temperature Policy and Procedure
CP42 - Resuscitation Policy and Procedure
CR94 - Service User Domestic Violence and Abuse Policy and Procedure
CR96 - Advance Care Planning Policy and Procedure
MIGM02 - Mini Mock Inspection - COVID19 Quality Audit
CC133 - Clinical Waste Disposal Policy and Procedure
CC24 - Infection Control Policy and Procedure
HS17 - Pandemic Policy and Procedure
HS22 - Personal Protective Equipment (PPE) Policy and Procedure
HS32 - Coronavirus Policy and Procedure
PM35 - Death in Service Policy and Procedure
CC127 - Nutrition and Hydration Policy and Procedure
CC131 - Co-Production Policy and Procedure
CC134 - Dysphagia (Swallowing Difficulty) and Risk of Choking Policy and Procedure
CC135 - Management of Medical Devices Policy and Procedure
CC136 - Catheter Care Policy and Procedure
CC138 - Diabetes Policy and Procedure
CC139 - Clinical Procedures Policy and Procedure
CC141 - Positive Behaviour Support including Challenging Behaviour Policy and Procedure
CC143 - GP and Visiting Professionals Policy and Procedure
CC144 - Promoting Independence Policy and Procedure
CC145 - Supporting Communication and Sensory Needs Policy and Procedure
CC146 - The Management of Keys and Key Safe Security Policy and Procedure
CC147 - Medical Emergency Policy and Procedure
CC148 - Mobility Policy and Procedure
CC149 - Dementia Policy and Procedure
CC151 - Supporting Mental Health Conditions Policy and Procedure
CC152 - Electronic Call Monitoring - Late and Missed Visits Policy and Procedure
CC153 - Depression Policy and Procedure
CC157 - Prevention and Management of Self-harm and Suicide Policy and Procedure
CC159 - Illegal Possession of Drugs on Premises Policy and Procedure
CC161 - Expected Death Policy and Procedure
CC162 - Promoting Independence with Continence Policy and Procedure
CC163 - Moving and Handling Policy and Procedure
CC166 - Unexpected Death Policy and Procedure
CC167 - Supporting Independence in Personal Care Policy and Procedure
CC168 - Heatwave Policy and Procedure
CC169 - Oral Care Policy and Procedure
CC171 - Pressure Ulcer Management Policy and Procedure
CC172 - Falls Management Policy and Procedure
CC175 - Service User Vaccination and Immunisation Policy and Procedure
CC178 - Ligature Risk and Management Policy and Procedure
CC179 - Handover Communication Policy and Procedure
CC183 - Supporting Service Users to Vote Policy and Procedure
CC189 - Staff Vaccination and Immunisation Policy and Procedure
CC190 - Community Treatment Orders Policy and Procedure
CC191 - Safe and Supportive Observations Policy and Procedure
CC39 - Oxygen Use Policy and Procedure
CC51 - Stoma Care Policy and Procedure
CCN02 - Collection of Specimens Policy and Procedure
CCN04 - Supporting Plus Size, Obese and Bariatric Service User's Care Policy and Procedure
CCN07 - Supporting Wellbeing Policy and Procedure
CP46 - Smoking Policy and Procedure
CR86 - Participation Policy and Procedure
CR91 - Use of Bed Rails Policy and Procedure
AR56 - Hate Crime Policy and Procedure
CR67 - Privacy Policy and Procedure
CR71 - Active Support Policy and Procedure
CR72 - Access to NHS Services Policy and Procedure
CR73 - Advocacy Policy and Procedure
CR74 - Safeguarding Adults Policy and Procedure
CR75 - Choice of Carer Gender Policy and Procedure
CR76 - Mental Health Act 1983 and Regulations 2008 Policy and Procedure
CR77 - Reducing Restraint and Restrictive Practices Policy and Procedure
CR79 - Positive Risk Taking Policy and Procedure
CR80 - Dignity, Respect and Choice Policy and Procedure
CR82 - End of Life Care Planning Policy and Procedure
CR83 - Deprivation of Liberty in Community Settings Policy and Procedure
CR84 - Staff Identification Policy and Procedure
CR85 - Equality and Human Rights Policy and Procedure
CR87 - Sex, Sexuality and Relationships Policy and Procedure
CR88 - Mental Capacity Act (MCA) 2005 Policy and Procedure
CR89 - Protecting Adults at Risk from Radicalisation Policy and Procedure
CR90 - Professional Boundaries Policy and Procedure
CR97 - Substance Abuse Policy and Procedure
CR98 - Service User Bullying Policy and Procedure
CA503 - Breathing Assessment
CA504 - Communication Assessment
CA505 - Continence Assessment
CA506 - Cultural, Spiritual, Social and Relationships Assessment
CA508 - Medication Assessment
CA509 - Mental Health Assessment
CA510 - Moving and Handling Assessment
CA511 - Nutrition and Hydration Assessment
CA512 - Pain Assessment
CA513 - Personal Hygiene Assessment
CA514 - Skin Assessment
CA515 - Sleeping Assessment
CA517 - Activity Assessment
CA519 - Behaviours That May Challenge Assessment
CA520 - Clinical Assessment
CA521 - Domestic Assessment
CA522 - Equipment Assessment
CA523 - Environment Assessment
CA524 - Financial Assessment
CA525 - Oral Care Assessment
CG502 - QCS Care Planning and Assessment Guidelines
CP501 - Behaviours That May Challenge Care Plan
CP502 - Breathing Care Plan
CP503 - Catheter Care Plan
CP504 - Chest Infection Care Plan
CP505 - Choking Care Plan
CP506 - Communication Care Plan
CP507 - Continence Care Plan
CP508 - Cultural, Spiritual, Social and Relationships Care Plan
CP509 - Diabetes Care Plan
CP510 - Epilepsy Care Plan
CP511 - Falls Risk Management Care Plan
CP513 - Moving and Handling Care Plan
CP515 - Medication Care Plan
CP516 - Mental Health Care Plan
CP517 - Nutrition and Hydration Care Plan
CP518 - Pain Management Care Plan
CP519 - Personal Hygiene Care Plan
CP520 - Skin Care Plan
CP521 - Sleeping Care Plan
CP522 - Urinary Infection Care Plan
CP523 - Activity Care Plan
CP524 - Domestic Care Plan
CP525 - Environment Care Plan
CP526 - Financial Care Plan
CP527 - Oral Care Plan
CP532 - Advance Care Plan
CP533 - Positive Behaviour Care Plan
CP534 - Stoma Care Plan
CP531 - Care Plan Confirmation Form - Example
CS501 - Breathing Assessment - Example
CS502 - Communication Assessment - Example
CS503 - Continence Assessment - Example
CS504 - Cultural, Spiritual, Social and Relationships Assessment - Example
CS506 - Medication Assessment - Example
CS507 - Mental Health Assessment - Example
CS508 - Moving and Handling Assessment - Example
CS509 - Nutrition and Hydration Assessment - Example
CS510 - Pain Assessment - Example
CS511 - Personal Hygiene Assessment - Example
CS512 - Skin Assessment - Example
CS513 - Sleeping Assessment - Example
CS514 - Behaviours That May Challenge Care Plan - Example
CS515 - Breathing Care Plan - Example
CS516 - Catheter Care Plan- Example
CS517 - Chest Infection Care Plan - Example
CS518 - Choking Care Plan - Example
CS519 - Communication Care Plan - Example
CS520 - Continence Care Plan - Example
CS521 - Cultural, Spiritual, Social and Relationships Care Plan - Example
CS522 - Diabetes Care Plan - Example
CS523 - Epilepsy Care Plan - Example
CS524 - Falls Risk Management Care Plan - Example
CS526 - Moving and Handling Care Plan - Example
CS528 - Medication Care Plan - Example
CS529 - Mental Health Care Plan - Example
CS530 - Nutrition and Hydration Care Plan - Example
CS531 - Pain Management Care Plan - Example
CS532 - Personal Hygiene Care Plan - Example
CS533 - Skin Care Plan - Example
CS534 - Sleeping Care Plan - Example
CS535 - Urinary Infection Care Plan - Example
CS536 - Personal History - Example
CS537 - Activity Assessment - Example
CS538 - Activity Risk Assessment - Example
CS539 - Behaviours That May Challenge Risk Assessment - Example
CS540 - COSHH Risk Assessment - Example
CS541 - Equipment Register - Example
CS542 - Financial Risk Assessment - Example
CS543 - Medication Risk Assessment - Example
CS544 - Care Plan Consent Form - Example
CS545 - Care Review and Evaluation Record - Example
CS546 - Daily Progress and Evaluation Record - Example
CS547 - Enquiry Form - Example
CS548 - Family and Advocate Communication Record - Example
CS549 - Visiting Professional Record - Example
CS550 - Visit Summaries - Example
CS551 - Behaviours That May Challenge Assessment - Example
CS552 - Clinical Assessment - Example
CS553 - Domestic Assessment - Example
CS554 - Equipment Assessment - Example
CS555 - Environment Assessment - Example
CS556 - Financial Assessment - Example
CS557 - Oral Care Assessment - Example
CS558 - Activity Care Plan - Example
CS559 - Domestic Care Plan - Example
CS560 - Environment Care Plan - Example
CS561 - Financial Care Plan - Example
CS562 - Oral Care Plan - Example
CS563 - Advance Care Plan - Example
CS564 - Positive Behaviour Care Plan - Example
CS565 - Stoma Care Plan - Example
CA516 - Personal History
CA518 - Enquiry Form
CP38 - Specialist Needs Policy and Procedure
CP39 - Service User Care Planning Policy and Procedure
CP40 - Continuity of Care and Support Policy and Procedure.
CP41 - Cooperating with Other Providers Policy and Procedure
CR500 - Activity Risk Assessment
CR501 - Behaviours That May Challenge Risk Assessment
CR502 - COSHH Risk Assessment
CR503 - Equipment Register
CR504 - Financial Risk Assessment
CR505 - Medication Risk Assessment
CA19 - Admission and Discharge Policy and Procedure
CP44 - Advance Decisions to Refuse Treatment and Advance Statements Policy and Procedure
CD501 - Daily Progress and Evaluation Record
CD502 - Family and Advocate Communication Record
CD503 - Visiting Professional Record
CD506 - Care Plan Consent Form
CD507 - Care Review and Evaluation Record
CD508 - Visit Summaries
CG501 - Timeline for Assessment, Care Planning and Review
CP528 - Care Plan Confirmation Form
CP529 - Care Plan Contents List
CP530 - Care plans cover sheet
GDPRF02 - Appointment of a Data Protection Officer
GDPRF03 - Template Subject Access Request Letter
GDPRF04 - Cookies Example Policy Statement
GDPRF05 - Template Privacy Policy - Employees
GDPRF06 - Template Privacy Policy - External
GDPRF07 - Breach Notification Process Map
GDPRF08 - Website Privacy Statement
GDPRF09 - Consent Authorisation Form - Person with Capacity
GDPRF10 - Consent Authorisation Form - Person Lacking Capacity
GDPRF11 - Subject Access Request
GDPRF12 - Privacy Impact Assessment
AB62 - Archiving, Disposal and Storing of Records Policy and Procedure
GDPR01 - Overarching UK GDPR Policy and Procedure
GDPR02 - Appointing a Data Protection Officer Policy and Procedure
GDPR03 - Data Security and Data Retention Policy and Procedure
GDPR05 - Subject Access Requests Policy and Procedure
GDPR06 - Breach Notification Policy and Procedure
GDPR07 - Data Protection Impact Assessment (DPIA) Policy and Procedure
GDPR08 - Website Privacy and Cookies Policy and Procedure
GDPR09 - Data Privacy Policy and Procedure
GDPR10 - Consent Authorisation Policy and Procedure
GDPR11 - National Data Opt-Out Policy and Procedure
GDPR13 - Data Quality Policy and Procedure
GDPR14 - Network Security Policy and Procedure
GDPR15 - Legitimate Interests Assessment Policy and Procedure
GDPR16 - Clear Desk Policy and Procedure
FPC05 - Leadership and Management Policy and Procedure
FPC06 - Provider Information Return Policy and Procedure
MB10 - Security Policy and Procedure
MB11 - Visiting Contractors Policy and Procedure
ME10 - Safe Use of Hoists Policy and Procedure
MR12 - Electrical Safety Policy and Procedure
ME11 - Asbestos Policy and Procedure
AR02 - HMO Regulations Policy and Procedure
CC132 - Blood and Body Fluid Spillages Policy and Procedure
CC154 - Sharps and Needlestick Policy and Procedure
HS23 - Accident and Incident Reporting Policy and Procedure
HS24 - Environmental Policy and Procedure
HS25 - Flooding Policy and Procedure
HS26 - Hazard Reporting Policy and Procedure
HS27 - Health and Safety Training Policy and Procedure
HS28 - Serious Incident Notification Policy and Procedure
HS29 - Workplace Environment Policy and Procedure
HS31 - Driving For Work Policy and Procedure
HS35 - New and Expectant Mothers Policy and Procedure
HS36 - COSHH Policy and Procedure
HS37 - Working at Height Policy and Procedure
HS38 - Risk Management Policy and Procedure
PM21 - Transport Policy and Procedure
PM23 - Lone Working Policy and Procedure
PM33 - First Aid Policy and Procedure
CP37 - Service User Fire Evacuation Policy and Procedure
HR06 - Health and Safety Policy and Procedure
HR07 - Risk Assessment Policy and Procedure
PA01 - Adoption Policy and Procedure
PA02 - Annual Holiday Policy and Procedure
PA04 - Maternity Leave Policy and Procedure
PA05 - Paternity Leave Policy and Procedure
PA07 - Sickness Absence Policy and Procedure
PA08 - Statutory Time Off Policy and Procedure
PA09 - Unable To Attend Workplace Policy and Procedure
PA10 - Shared Parental Leave Policy and Procedure
PA12 - Parental Leave Policy and Procedure
PA13 - Compassionate Leave Policy and Procedure
PC23 - Parental Bereavement Leave Policy and Procedure
PM19 - Menopause Policy and Procedure
PR37 - Standards of Conduct, Performance and Ethics Policy and Procedure
PC02 - Casual (“Bank”) Workers Policy and Procedure
PC09 - Minimum Wage Policy and Procedure
PC10 - Notice Periods Policy and Procedure
PC11 - Part-Time Employees Policy and Procedure
PC12 - Staff Loans and Advances Policy and Procedure
PC13 - Staff Contracts Policy and Procedure
PC14 - Fixed-Term Workers Policy and Procedure
PC19 - Home Working Policy and Procedure
PC21 - Agency Staff Policy and Procedure
PC22 - Staff Handbook
PC24 - Self Employment and Zero Hours Contracts Policy and Procedure
AB18 - Anti-Bribery Policy and Procedure
PE01 - Harassment Policy and Procedure
PE02 - Flexible Working Policy and Procedure
PE03 - Equality and Diversity Policy and Procedure
PE05 - Anti-Bullying Policy and Procedure
PE07 - Modern Slavery and Human Trafficking Policy and Procedure
PE08 - Gender Pay Reporting Policy and Procedure
PE09 - Transgender Policy and Procedure
PJ46 - Job Description Guidance
PM04 - Redundancy Policy and Procedure
PM05 - Retirement Policy and Procedure
PM11 - Raising Concerns, Freedom to Speak Up and Whistleblowing Policy and Procedure
PM13 - Working Time Regulations Policy and Procedure
PM17 - On-Call Policy and Procedure
PM18 - Relationships at Work Policy and Procedure
PM30 - Staff Rota Policy and Procedure
PM31 - Smoking at Work Policy and Procedure
PP01 - Absenteeism Policy and Procedure
PP02 - Alcohol and Drugs Policy and Procedure
PP03 - Discipline Policy and Procedure
PP04 - Grievances Policy and Procedure
PP05 - Moonlighting Policy and Procedure
PP06 - Obtaining Medical Reports Policy and Procedure
PP07 - Capability Policy and Procedure
PP12 - Supervision Policy and Procedure
PR22 - Director or Trustee's Development Appraisal Policy and Procedure
QQ81 - Management and Prevention of Violence at Work Policy and Procedure
PR04 - DBS/Disclosure Policy and Procedure
PR16 - Right to Work Checks Policy and Procedure
PR18 - Employment of Young Persons Policy and Procedure
PR20 - Apprenticeship Agreement Policy and Procedure
PR23 - References Policy and Procedure
PR29 - Development Appraisal Policy and Procedure
PR31 - Manager’s Development Appraisal Policy and Procedure
PR34 - Induction and Onboarding Policy and Procedure
PR35 - Training Policy and Procedure
PR36 - Recruitment Policy and Procedure
PM02 - Staff Mental Health and Monitoring Stress in the Workplace Policy and Procedure
CM44 - Overarching Medication Policy and Procedure
CM45 - Storage of Medication Policy and Procedure
CM46 - Safe Disposal of Medication Policy and Procedure
CM47 - Controlled Drugs Policy and Procedure
CM49 - Administration of Medicines Policy and Procedure
CM51 - Over the Counter/Homely Remedies Policy and Procedure
CM52 - Training and Competency on Medications Policy and Procedure
CM53 - Medication Errors and Near Misses Policy and Procedure
CM54 - Auditing and Monitoring of Medication Policy and Procedure
CM55 - Covert Medication Policy and Procedure
CM57 - Medication Away from Home Policy and Procedure
CM58 - Ordering and Collecting Prescriptions Policy and Procedure
MICC01 - Mock Inspection: Caring
MICE01 - Mock Inspection: Effective
MI01 - Mock Inspection Toolkit Introduction
MICR01 - Mock Inspection: Responsive
MICS01 - Mock Inspection: Safe
MICW01 - Mock Inspection: Well-Led
QA07 - Social Value Policy and Procedure
QA08 - Administration Management Policy and Procedure
QC28 - Good Governance Policy and Procedure
QQ88 - Quality Meetings Policy and Procedure
QC16 - Care Communication and Information Policy and Procedure
QC26 - Key Worker Policy and Procedure
QC27 - Spot Checks Policy and Procedure
QK03 - Catering Management Policy and Procedure
QP01 - Employee Satisfaction Survey
QQ79 - Complaints, Suggestions and Compliments Policy and Procedure
QQ80 - Quality Review Policy and Procedure
QQ82 - Auditing Policy and Procedure
QQ86 - Management Meetings Policy and Procedure
QQ87 - Quality and Quality Assurance Policy and Procedure
QQ00 - Quality Audit Guidance
QQ101 - Subject Access Requests Audit
QQ102 - First Aid Box Audit
QQ103 - Safety Alerts Audit
QQ104 - Clinical Waste Audit
QQ23 - Accident and Incidents Audit
QQ24 - Safeguarding Audit
QQ25 - Dignity Audit
QQ27 - Fire Safety Audit - Office Environment
QQ28 - Fire Safety Audit - Staff
QQ29 - First Aid Audit - Office Environment
QQ30 - First Aid Audit - Staff
QQ42 - PPE Audit
QQ43 - PPE Audit - Staff Observation
QQ44 - RIDDOR Audit
QQ45 - Sharps and Needlesticks Audit - Containment and Disposal
QQ46 - Sharps and Needlesticks Audit - Staff Training
QQ47 - Slips, Trips and Falls Audit - Office
QQ48 - Slips, Trips and Falls Audit - Service User
QQ53 - Dignity Audit - Staff Observation
QQ58 - Hoists and Lifts Audit
QQ59 - Infection Control Audit
QQ60 - Mealtime Audit - Dining Experience
QQ61 - Mealtime Audit - Food Presentation and Quality
QQ62 - Mealtime Audit - Snacks and Refreshment
QQ63 - Medication Audit - Controlled Drugs
QQ64 - Medication Audit - Covert and Self Medication
QQ65 - Medication Audit - Homely Remedies
QQ66 - Medication Audit - Ordering and Returns
QQ67 - Medication Audit - Storage, Security, Audits and Checks
QQ68 - Medication Audit - TMARS
QQ77 - Pressure Prevention Audit
QQ84 - Care Planning Audit
QQ85 - Financial Transaction Audit
QQ94 - Clear Desk Audit
QQ95 - Medication Errors/Near Misses Audit
QQ96 - Moving and Handling Equipment Audit
QQ97 - Mobile Device Security Audit
QQ98 - Maintenance Audit
QQ99 - COVID-19 – Office Environment Audit
FSP14 - External Professionals Survey
FSP15 - Stakeholder Surveys Policy and Procedure
FSP12 - Friends, Relatives and Advocates Survey
FSP11 - Service Users Survey
FSP13 - Staff Survey
FSP14 - External Professionals Survey
FSP15 - Stakeholder Surveys Policy and Procedure
FSP12 - Friends, Relatives and Advocates Survey
FSP11 - Service Users Survey
FSP13 - Staff Survey
Tailored policies, procedures and independent guidance at the fingertips of every team member
Designed specifically for supported living settings, letting you thoroughly prepare your agency for CQC inspections
Access to a library of expert resources on topics such as enhancing wellbeing, promotion of independence and tenancy agreements
Supported living good governance planner
Support your staff team with specialist wellbeing materials and resources. Save them time with up-to-date reading lists and policies that are accessible anywhere, any time
Fully customised documents - As required by the CQC, documents are specific to your supported living agency and not generic

How does QCS Support Compliance with UK Regulations for Supported Living Services?

QCS Compliance Centre
QCS Compliance Centre Streamlining Supported Living Compliance & Wellbeing

Overview

QCS is the leading provider of compliance policies, procedures and best practices for the social care sector, and helps over 140,000 registered users and more than 5,000 organisations. Across residential, domiciliary, and supported living services in England, Wales, Scotland and Ireland Expert guidance is created specifically for your type of organisation. And it’s actively maintained by an industry-leading team of experts.

How can QCS help?

Our policies recognise the diverse range of service users that Supported Living providers support. For providers of supporting autistic people and people with a learning disability, the emphasis is on the CQC ‘Right support, right care, right culture’ model of support that maximises an individual’s choice, control and independence. As a result, clear direction and guidance enable both staff and providers to understand their responsibilities and develop positive outcomes.

Content in existing key policies has been boosted with the addition of topics such as Positive Behaviour Support (PBS) and communication. We have also streamlined the suite to remove repetition and enhance ease of reference. More inclusive language and updated titles ensure the content is appropriate for Supported Living providers.

Key Points

Supports your CQC Compliance under The Health and Social Care Act 2008
Fully customised to your Supported Living organisation as required by the CQC
Saves you time, with 1,340+ pages of supported living guidance
All of your policies are kept up to date and accessible 24/7 online and through your mobile app by all of your staff.

Overview

In the world of supported living, ensuring compliance shouldn’t be a challenge. QCS is here to take the risk out of compliance for your supported living agency. We’re not just about ticking boxes; we’re about empowering every member of your team. Our tailored policies, procedures, and independent guidance are always at their fingertips, ensuring they’re well-equipped for any CQC inspection. But there’s more to it than just compliance. We believe in the marriage of best practices and compliance. Thus, we provide access to a diverse library of expert resources on topics crucial to supported living, from enhancing well-being to promoting independence.

Additionally, with our easy-read materials and accessible tools, we aim to make a tangible difference in the lives of those you support. Our Supported Living Good Governance Planner keeps you updated about QCS Compliance Centre‘s compliance status, recent staff activities, and any unread or updated documents. Moreover, with our focus on the well-being of support workers, we offer specialist materials and resources tailored to their unique needs. Your team will appreciate the convenience of having up-to-date reading lists and policies accessible anytime, anywhere.

Key Points

Tailored policies and guidance, designed exclusively for supported living agencies, ensuring readiness for CQC inspections.
Comprehensive library with expert resources promoting wellbeing, independence, and tenancy expertise.
Supported Living Governance Planner: a holistic view of compliance, staff activities, and timely system updates.
Prioritize support worker wellbeing with specialized materials and round-the-clock access to essential resources.
"The QCS system and App has freed up our staff’s time to focus on their clients and deliver excellent levels of care" Kieron Brennan, All About Home Care
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