Raising the Bar in Supported Living Services

AB18 – Anti-Bribery Policy and Procedure

PE01 – Harassment Policy and Procedure

PE02 – Flexible Working Policy and Procedure

PE03 – Equality and Diversity Policy and Procedure

PE05 – Anti-Bullying Policy and Procedure

PE07 – Modern Slavery and Human Trafficking Policy and Procedure

PE08 – Gender Pay Reporting Policy and Procedure

PE09 – Transgender Policy and Procedure

PA01 – Adoption Policy and Procedure

PA02 – Annual Holiday Policy and Procedure

PA04 – Maternity Leave Policy and Procedure

PA05 – Paternity Leave Policy and Procedure

PA07 – Sickness Absence Policy and Procedure

PA08 – Statutory Time Off Policy and Procedure

PA09 – Unable To Attend Workplace Policy and Procedure

PA10 – Shared Parental Leave Policy and Procedure

PA12 – Parental Leave Policy and Procedure

PA13 – Compassionate Leave Policy and Procedure

PC02 – Casual (“Bank”) Workers Policy and Procedure

PC09 – Minimum Wage Policy and Procedure

PC10 – Notice Periods Policy and Procedure

PC11 – Part-Time Employees Policy and Procedure

PC12 – Staff Loans and Advances Policy and Procedure

PC13 – Staff Contracts Policy and Procedure

PC14 – Fixed-Term Workers Policy and Procedure

PC19 – Home Working Policy and Procedure

PC21 – Agency Staff Policy and Procedure

PC22 – Staff Handbook

PJ46 – Job Description Guidance

PM02 – Staff Mental Health and Monitoring Stress in the Workplace Policy and Procedure

PM04 – Redundancy Policy and Procedure

PM05 – Retirement Policy and Procedure

PM11 – Raising Concerns, Freedom to Speak Up and Whistleblowing Policy and Procedure

PM13 – Working Time Regulations Policy and Procedure

PM17 – On-Call Policy and Procedure

PM18 – Relationships at Work Policy and Procedure

PM30 – Staff Rota Policy and Procedure

PM31 – Smoking at Work Policy and Procedure

PP01 – Absenteeism Policy and Procedure

PP02 – Alcohol and Drugs Policy and Procedure

PP03 – Discipline Policy and Procedure

PP04 – Grievances Policy and Procedure

PP05 – Moonlighting Policy and Procedure

PP06 – Obtaining Medical Reports Policy and Procedure

PP07 – Capability Policy and Procedure

PP12 – Supervision Policy and Procedure

PR22 – Director or Trustee’s Development Appraisal Policy and Procedure

PR04 – DBS/Disclosure Policy and Procedure

PR16 – Right to Work Checks Policy and Procedure

PR18 – Employment of Young Persons Policy and Procedure

PR20 – Apprenticeship Agreement Policy and Procedure

PR23 – References Policy and Procedure

PR34 – Induction and Onboarding Policy and Procedure

PR35 – Training Policy and Procedure

PR36 – Recruitment Policy and Procedure

AB25 – Vehicle Insurance Policy and Procedure

AB41 – Policy Management Policy and Procedure

AB43 – Business Expenses Policy and Procedure

AB45 – Computer, Email and Internet Usage Policy and Procedure

AB47 – Tender Information Policy and Procedure

AB53 – Adverse Weather Policy and Procedure

AB54 – Distribution of Safety Alerts Policy and Procedure

AB55 – Supporting Service Users During Adverse Weather Policy and Procedure

ABN11 – Root Cause Analysis Policy and Procedure

AR63 – Consumption of Alcohol Policy and Procedure

AC26 – Communication Policy and Procedure

AC27 – Emergency Communication Policy and Procedure

AC28 – Information Pack Policy and Procedure

AC29 – Monitoring of Business Communications Policy and Procedure

AC30 – Monitoring of Business Performance Policy and Procedure

AC31 – Registration Authority Notification Policy and Procedure

AC32 – Mobile Phone and Portable Device Use Policy and Procedure

AF09 – Service User’s Finances Policy and Procedure

AF10 – Purchasing Policy and Procedure

AR11 – Service User Contract Policy and Procedure

AR12 – Service User Guide

AR50 – Missing Service User Policy and Procedure

AR52 – Refusal to Hold Records Policy and Procedure

AR57 – Pets Policy and Procedure

AR58 – Termination of Service User’s Service Contract Policy and Procedure

AR60 – CQC Ratings Display Policy and Procedure

AR62 – Access to People’s Homes Policy and Procedure

AR68 – CQC Registered Manager Application and Interview Policy and Procedure

AR71 – New Provider Registration Guidance Policy and Procedure

AR02 – HMO Regulations Policy and Procedure

CC132 – Safe Management of Blood and Body Fluid Spillages Policy and Procedure

CC154 – Sharps and Needlestick Policy and Procedure

HS23 – Accident and Incident Reporting Policy and Procedure

HS24 – Environmental Policy and Procedure

HS25 – Flooding Policy and Procedure

HS26 – Hazard Reporting Policy and Procedure

HS27 – Health and Safety Training Policy and Procedure

HS29 – Workplace Environment Policy and Procedure

HS31 – Driving For Work Policy and Procedure

CP37 – Service User Fire Evacuation Policy and Procedure

HR06 – Health and Safety Policy and Procedure

HR07 – Risk Assessment Policy and Procedure

QQ81 – Management and Prevention of Violence at Work Policy and Procedure

MB10 – Security Policy and Procedure

MB11 – Visiting Contractors Policy and Procedure

ME10 – Safe Use of Hoists Policy and Procedure

MR12 – Electrical Safety Policy and Procedure

ME11 – Asbestos Policy and Procedure

AR47 – Visitors Policy and Procedure

CR96 – Advance Care Planning Policy and Procedure

AR65 – Closure of Service Policy and Procedure

CC133 – Clinical Waste Disposal Policy and Procedure

CC24 – Infection Control Policy and Procedure

HS32 – Acute Respiratory Infections (ARI) (COVID-19) Policy and Procedure

PM35 – Death in Service Policy and Procedure

AR56 – Hate Crime Policy and Procedure

CR71 – Active Support Policy and Procedure

CR72 – Access to NHS Services Policy and Procedure

CR74 – Safeguarding Adults Policy and Procedure

CR77 – Restrictive Practices Including Restraint and Physical Interventions Policy and Procedure

CR80 – Dignity, Respect and Choice Policy and Procedure

CR82 – End of Life Care Planning Policy and Procedure

CR83 – Deprivation of Liberty in Community Settings Policy and Procedure

CR84 – Staff Identification Policy and Procedure

CR87 – Sex, Sexuality and Relationships Policy and Procedure

CC127 – Nutrition and Hydration Policy and Procedure

CC134 – Dysphagia (Swallowing Difficulty) and Risk of Choking Policy and Procedure

CC135 – Management of Medical Devices Policy and Procedure

CC136 – Catheter Care Policy and Procedure

CC138 – Diabetes Policy and Procedure

CC141 – Positive Behaviour Support including Challenging Behaviour Policy and Procedure

CC144 – Promoting Independence Policy and Procedure

CC146 – The Management of Keys and Key Safe Security Policy and Procedure

CC148 – Mobility Policy and Procedure

CC149 – Dementia Policy and Procedure

CA19 – Admission and Discharge Policy and Procedure

CP44 – Advance Decisions to Refuse Treatment and Advance Statements Policy and Procedure

CA516 – Personal History

CA518 – Enquiry Form

CD501 – Daily Progress and Evaluation Record

CD502 – Family and Advocate Communication Record

CD503 – Visiting Professional Record

CD506 – Care Plan Consent Form

CD507 – Care Review and Evaluation Record

CD508 – Visit Summaries

CG501 – Timeline for Assessment, Care Planning and Review

CP528 – Care Plan Confirmation Form

CP530 – Care plans cover sheet

CG502 – QCS Care Planning and Assessment Guidelines

CP38 – Specialist Needs Policy and Procedure

CP39 – Person-Centred Care and Support Planning Policy and Procedure

CP41 – Cooperating with Other Providers Policy and Procedure

CP531 – Care Plan Confirmation Form – Example

CS537 – Activity Assessment – Example

CR500 – Activity Risk Management

CR501 – Behaviours that May Challenge Risk Management

CR502 – COSHH Risk Management

CR503 – Equipment Register

CR504 – Financial Risk Management

CR505 – Medication Risk Management

CM06 – Ordering and Receipt of Medication Policy and Procedure

CM07 – Storage of Medication Policy and Procedure

CM08 – Safe Disposal of Medication Policy and Procedure

CM09 – Controlled Drugs Policy and Procedure

CM11 – Administration of Medicines Policy and Procedure

CM13 – Homely Remedies and Self Care Policy and Procedure

CM16 – Auditing and Monitoring of Medication Policy and Procedure

CM20 – Medication Away from Home Policy and Procedure

CM44 – Overarching Medication Policy and Procedure

CM45 – Storage of Medication Policy and Procedure

FPC06 – Provider Information Return Policy and Procedure

FSP11 – Service Users Survey

FSP12 – Friends, Relatives and Advocates Survey

FSP13 – Staff Survey

FSP14 – External Professionals Survey

GDPR01 – Overarching UK GDPR Policy and Procedure

GDPR02 – Appointing a Data Protection Officer Policy and Procedure

GDPR03 – Data Security and Data Retention Policy and Procedure

GDPR05 – Subject Access Requests Policy and Procedure

GDPR06 – Breach Notification Policy and Procedure

GDPR07 – Data Protection Impact Assessment (DPIA) Policy and Procedure

GDPR08 – Website Privacy and Cookies Policy and Procedure

GDPR09 – External and Employee Privacy Policy and Procedure

GDPR10 – Consent Authorisation Policy and Procedure

GDPR11 – National Data Opt-Out Policy and Procedure

GDPRF02 – Appointment of a Data Protection Officer

GDPRF03 – Template Subject Access Request Letter

GDPRF04 – Cookies Example Policy Statement

GDPRF05 – Template Privacy Policy – Employees

GDPRF06 – Template Privacy Policy – External

GDPRF07 – Breach Notification Process Map

GDPRF08 – Website Privacy Statement

GDPRF09 – Consent Authorisation Form – Person with Capacity

GDPRF10 – Consent Authorisation Form – Person Lacking Capacity

GDPRF11 – Subject Access Request

KC12 – Food Allergens Policy and Procedure

KH11 – Food Hygiene Policy and Procedure

SC07 – Dilution of Chemicals Policy and Procedure

MR13 – CCTV and Use of Hidden Cameras Policy and Procedure

SC06 – Housekeeping Policy and Procedure

MI01 – Mock Inspection Toolkit Introduction

MICC01 – Mock Inspection: Caring

MICE01 – Mock Inspection: Effective

MICR01 – Mock Inspection: Responsive

MICS01 – Mock Inspection: Safe

MICW01 – Mock Inspection: Well-Led

QA07 – Social Value Policy and Procedure

QC28 – Good Governance Policy and Procedure

QQ88 – Quality Meetings Policy and Procedure

QC16 – Care Communication and Information Policy and Procedure

QC26 – Key Worker Policy and Procedure

QK03 – Catering Management Policy and Procedure

QP01 – Employee Satisfaction Survey

QQ00 – Quality Audit Guidance

QQ101 – Subject Access Requests Audit

QQ102 – First Aid Box Audit

QQ103 – Safety Alerts Audit

QQ104 – Clinical Waste Audit

QQ23 – Accident and Incidents Audit

QQ24 – Safeguarding Audit

QQ25 – Dignity Audit

QQ27 – Fire Safety Audit – Office Environment

QQ28 – Fire Safety Audit – Staff

QQ82 – Auditing Policy and Procedure

QQ86 – Management Meetings Policy and Procedure

QQ87 – Quality and Quality Assurance Policy and Procedure

REGC12 – Complaints, Suggestions and Compliments Policy and Procedure

REGC13 – Lone Working Policy and Procedure

REGC14 – Recruitment Policy and Procedure

REGC24 – Quality and Quality Assurance Policy and Procedure

REGS11 – Safeguarding Adults Policy and Procedure

REGS13 – Lone Working Policy and Procedure

REGS14 – Recruitment Policy and Procedure

REGS15 – Mental Capacity Act (MCA) 2005 Policy and Procedure

REGS16 – Deprivation of Liberty in Community Settings Policy and Procedure

REGS17 – Good Governance Policy and Procedure

REGS23 – Access to People’s Homes Policy and Procedure