Case Studies | QCS

Customer Stories

Don’t just take it from us – discover the stories directly from our customers as they share their journey with QCS. Dive into these case studies to learn more about the real-world benefits and impact of our services.


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Residential Care

Navigating Change: QCS Compliance and the Success of Thornfield Care

'I have just implemented QCS Quality Centre and I’m excited about the time it is already saving us in conducting audits and mock inspections, and in providing evidence of good governance in line with the new single assessment framework from the CQC.'
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Domiciliary Care

The value of saving time

‘It really allows you to save on time that you might spend on admin or inputting data. By getting that time back it enables us to ensure that we're actually spending our time efficiently and delivering a quality care service’
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Supported Living

How to Digitalise your Audit Process and cut Auditing Time by 50%

“Using QCS Audit Centre has cut our auditing time by 50%.”
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Supported Living

Building engagement to drive innovation and excellence

“QCS provides us with clear, well-structured and thorough policies and procedures that are accessible to employees in a user-friendly fashion at all times. The system also keeps up to date with the latest legislation.  “We have visibility how employees engage with key policies, and if they have read and signed them. This permits us to have a better understanding in terms of compliance and the way policies are received across the business.”
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Private GP surgery

Making compliance a stroll for WalkInDoctor

A Quality Compliance Systems case study Background WalkInDoctor is a private GP surgery located in Harley Street, central London, and offers a suite of health services. The practice provides convenience…
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Supported Living

Concentrating the focus on compliance at The Annexe Nexus Programme

“Some systems are not straightforwardly written. There was a tendency to use over-complicated language. You would need to be degree qualified to understand them and this is an unrealistic expectation. Others just didn’t go into enough depth or were long-winded and took too many steps”
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Residential care home

CQC Compliance without anxiety at Oak Tree Lodge

“The systematic approach means we are able to perform care planning for dementia sufferers that leaves nothing to chance,”
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Home care and support services to adults

Helping Merseycare Julie Ann adapt to the changing compliance needs of providing domiciliary care

“For example, in December we circulate a memo to all staff so that they are all aware of the policy regarding Christmas gifts. We simply copy the QCS policy from the system and circulate it as part of a memo to all staff.”
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