Residential Care & Nursing Homes

AB02 – Business Continuity Policy and Procedure

AB04 – Gifts, Donations, Wills and Bequests From Service Users Policy and Procedure

AB05 – Business Plan Policy and Procedure

AB07 – Computer, Email and Internet Usage Policy and Procedure

AB08 – Financial Administration Policy and Procedure

AB10 – Record Keeping Policy and Procedure

AB12 – Service User Administration File Policy and Procedure

AB14 – Stock Control Policy and Procedure

AB15 – Tender Information Policy and Procedure

AB24 – Adverse Weather Policy and Procedure

AC03 – Communication Policy and Procedure

AC12 – Monitoring of Business Performance Policy and Procedure

AC23 – Media Handling Policy and Procedure

AC27 – Emergency Communication Policy and Procedure

AC29 – Monitoring of Business Communications Policy and Procedure

AC31 – Registration Authority Notification Policy and Procedure

AC32 – Mobile Phone and Portable Device Use Policy and Procedure

AF03 – Receipt of Delivered Goods Policy and Procedure

AF05 – Service User’s Finances Policy and Procedure

AF10 – Purchasing Policy and Procedure

AR01 – Safeguarding Children and Child Protection Policy and Procedure

AR04 – Missing Service User Policy and Procedure

AR05 – Photographs Policy and Procedure

AR08 – Service User Contract Policy and Procedure

AR14 – Service User Guide

AR21 – Statement of Purpose Policy and Procedure

AR26 – Volunteers Policy and Procedure

AR27 – Witnessing of Documents Policy and Procedure

AR32 – Pets Policy and Procedure

AR33 – Termination of Service User’s Residency Contract Policy and Procedure

AB18 – Anti-Bribery Policy and Procedure

PE01 – Harassment Policy and Procedure

PE02 – Flexible Working Policy and Procedure

PE03 – Equality and Diversity Policy and Procedure

PE05 – Anti-Bullying Policy and Procedure

PE07 – Modern Slavery and Human Trafficking Policy and Procedure

PE08 – Gender Pay Reporting Policy and Procedure

PE09 – Transgender Policy and Procedure

PE11 – Staff Domestic Abuse Policy and Procedure

PE12 – Sexual Harassment Policy and Procedure

MM22 – Difficult Conversations What To Do When an Employee is Underperforming

PM35 – Death in Service Policy and Procedure

PA01 – Adoption Policy and Procedure

PA02 – Annual Holiday Policy and Procedure

PA04 – Maternity Leave Policy and Procedure

PA05 – Paternity Leave Policy and Procedure

PA07 – Sickness Absence Policy and Procedure

PA08 – Statutory Time Off Policy and Procedure

PA09 – Unable To Attend Workplace Policy and Procedure

PA10 – Shared Parental Leave Policy and Procedure

PA12 – Parental Leave Policy and Procedure

PA13 – Compassionate Leave Policy and Procedure

PA17 – Counter Fraud Policy and Procedure

PM04 – Redundancy Policy and Procedure

PM05 – Retirement Policy and Procedure

PM07 – Smoking at Work Policy and Procedure

PM08 – Safe Staffing Policy and Procedure

PM09 – Staff Rota Policy and Procedure

PM11 – Raising Concerns, Freedom to Speak Up and Whistleblowing Policy and Procedure

PM13 – Working Time Regulations Policy and Procedure

PM17 – On-Call Policy and Procedure

PM18 – Relationships at Work Policy and Procedure

PC01 – Agency Staff Policy and Procedure

PC02 – Casual Bank Workers Policy and Procedure

PC06 – Appearance Policy and Procedure

PC07 – Staff Handbook

PC09 – Minimum Wage Policy and Procedure

PC10 – Notice Periods Policy and Procedure

PC11 – Part-Time Employees Policy and Procedure

PC12 – Staff Loans and Advances Policy and Procedure

PC13 – Staff Contracts Policy and Procedure

PC14 – Fixed-Term Workers Policy and Procedure

PJ46 – Job Description Guidance

PM02 – Staff Mental Health and Monitoring Stress in the Workplace Policy and Procedure

PM34 – Staff Wellbeing Policy and Procedure

PP01 – Absenteeism Policy and Procedure

PP02 – Alcohol and Drugs Policy and Procedure

PP03 – Discipline Policy and Procedure

PP04 – Grievances Policy and Procedure

PP05 – Moonlighting Policy and Procedure

PP06 – Obtaining Medical Reports Policy and Procedure

PP07 – Capability Policy and Procedure

PP12 – Supervision Policy and Procedure

PPN01 – Clinical Supervision Policy and Procedure

PPN02 – Nurse Revalidation Policy and Procedure

PR01 – Development Appraisal Policy and Procedure

PR03 – Standards of Conduct, Performance and Ethics Policy and Procedure

PR04 – DBS/Disclosure Policy and Procedure

PR07 – Induction and Onboarding Policy and Procedure

PR12 – Recruitment Policy and Procedure

PR16 – Right to Work Checks Policy and Procedure

PR17 – Manager’s Development Appraisal Policy and Procedure

PR18 – Employment of Young Persons Policy and Procedure

PR20 – Apprenticeship Agreement Policy and Procedure

PR23 – References Policy and Procedure

AB61 – Archiving, Disposal and Storing of Records Policy and Procedure

AC01 – Access to Information Policy and Procedure

AC35 – Caldicott Guardian Policy and Procedure

CR07 – Data Protection and Confidentiality Policy and Procedure

GDPR01 – Overarching UK GDPR Policy and Procedure

GDPR02 – Appointing a Data Protection Officer Policy and Procedure

GDPR03 – Data Security and Data Retention Policy and Procedure

GDPR05 – Subject Access Requests Policy and Procedure

GDPR06 – Breach Notification Policy and Procedure

GDPR07 – Data Protection Impact Assessment (DPIA) Policy and Procedure

GDPRF02 – Appointment of a Data Protection Officer

GDPRF03 – Template Subject Access Request Letter

GDPRF04 – Cookies Example Policy Statement

GDPRF05 – Template Privacy Policy – Employees

GDPRF06 – Template Privacy Policy – External

GDPRF07 – Breach Notification Process Map

GDPRF08 – Website Privacy Statement

GDPRF09 – Consent Authorisation Form – Person with Capacity

GDPRF10 – Consent Authorisation Form – Person Lacking Capacity

GDPRF11 – Subject Access Request

AR56 – Hate Crime Policy and Procedure

CR01 – Access to NHS Services Policy and Procedure

CR02 – Advocacy Policy and Procedure

CR05 – Choice of Carer Gender Policy and Procedure

CR06 – Dignity, Respect and Choice Policy and Procedure

CR12 – Mental Health Act 1983 and Regulations 2008 Policy and Procedure

CR13 – Participation Policy and Procedure

CR15 – Privacy Policy and Procedure

CR16 – Promotion of Recreational Activities Policy and Procedure

CR19 – Positive Risk Taking Policy and Procedure

CC01 – Supporting Personal Care Policy and Procedure

CC05 – Clinical Procedures Policy and Procedure

CC06 – Body Temperature Policy and Procedure

CC103 – Management of Syringe Drivers Policy and Procedure

CC111 – Respiration Observation Policy and Procedure

CC113 – Oxygen Saturation Monitoring Policy and Procedure

CC115 – Blood Pressure Monitoring Policy and Procedure

CC117 – Pulse Rate Monitoring Policy and Procedure

CC119 – Level of Consciousness Policy and Procedure

CC124 – Resident of the Day Policy and Procedure

CP34 – Smoking Policy and Procedure

CA100 – Enquiry Form

CA101 – One Page Profile

CA202 – Pre-Admission Assessment

CA216 – Personal History

CA13 – Pre-Admission and Admission Policy and Procedure

CA17 – Hospital Admission and Discharge Policy and Procedure

CAN13 – Pre-Admission and Admission Policy and Procedure

CP24 – Advance Decisions to Refuse Treatment and Advance Statements Policy and Procedure

CD100 – Care and Support Plan Content Guide

CD101 – Daily Progress and Evaluation Record

CD102 – Family and Advocate Communication Record

CD103 – Visiting Professional Record

CD104 – Social Life Story

CD105 – Care Review and Evaluation

CD201 – Daily Progress and Evaluation Record

CD202 – Family and Advocate Communication Record

CD205 – Monthly Care Review and Evaluation Record

CD206 – Care Plan Consent Form

CG103 – Care Planning Quick Document Finder

CG201 – Timeline for Assessment, Care Planning and Review

CG202 – QCS Care Planning and Assessment Guidelines

CG203 – Care Planning Quick Document Finder

CP02 – Discharge Pack Policy and Procedure

CP06 – Rehabilitation Policy and Procedure

CP11 – Person-Centred Care and Support Planning Policy and Procedure

CP13 – Supporting Safe Travel and Mobility Policy and Procedure

CP16 – Wound, Bruise and Skin Conditions Policy and Procedure

CP22 – Cooperating with Other Providers Policy and Procedure

CPN16 – Wound, Bruise and Skin Conditions Policy and Procedure

CR69 – Advance Care Planning Policy and Procedure

CP100 – Individual Care and Support Plan

CR101 – COSHH Risk Management

CR200 – Activity Risk Management

CR201 – Behaviours that May Challenge Risk Management

CR204 – Financial Risk Management

CR247 – Medication Risk Management

CS100 – Individual Care and Support Plan – Example

CC02 – Safe Management of Blood and Body Fluid Spillages Policy and Procedure

CC200 – Patient Safety Incident Response Framework (PSIRF) Policy and Procedure

CC23 – Sharps and Needlestick Policy and Procedure

HS01 – Accident and Incident Reporting Policy and Procedure

HS02 – Environmental Policy and Procedure

HS03 – Flooding Policy and Procedure

HS06 – Serious Incident Notification Policy and Procedure

HS08 – Hazard Reporting Policy and Procedure

HS09 – Display Screen Equipment Policy and Procedure

HS10 – Workplace Environment Policy and Procedure

CC86 – Healthcare Waste Policy and Procedure

CP30 – Personal Emergency Evacuation Plan (PEEP) Policy and Procedure

HR01 – Health and Safety Policy and Procedure

HR03 – Risk Assessment Policy and Procedure

HR05 – Door Access Restrictions Policy and Procedure

QQ06 – Management and Prevention of Violence at Work Policy and Procedure

KH02 – Catering Hazard Analysis (HACCP) Policy and Procedure

MB03 – Maintenance Policy and Procedure

MB04 – Room Temperature Control Policy and Procedure

MB05 – Security Policy and Procedure

MB06 – Visiting Contractors Policy and Procedure

MB07 – Window Security Policy and Procedure

ME02 – Legionella Policy and Procedure

ME03 – Lifts and Hoists Policy and Procedure

ME05 – Service Equipment Maintenance Policy and Procedure

ME06 – Water Temperature Policy and Procedure

ME09 – Asbestos Policy and Procedure

CM06 – Ordering and Receipt of Medication Policy and Procedure

CM07 – Storage of Medication Policy and Procedure

CM08 – Safe Disposal of Medication Policy and Procedure

CM09 – Controlled Drugs Policy and Procedure

CM11 – Administration of Medicines Policy and Procedure

CM13 – Homely Remedies and Self Care Policy and Procedure

CM16 – Auditing and Monitoring of Medication Policy and Procedure

CM20 – Medication Away from Home Policy and Procedure

CN02 – Overarching Medication Policy and Procedure

CN08 – Safe Disposal of Medication Policy and Procedure

DMCA01 – Mental Capacity Assessment Example – Addressing Risks of Falling

DMCA02 – Mental Capacity Assessment Example – Intimate Relationship

DMCA03 – Mental Capacity Assessment Example – Taking Medication

DMCA04 – Mental Capacity Assessment Example – Unsafe Leaving

DPPG00 – Staff Practice Competency Reflection Tool and User Guide

DPPG01 – Purposeful Practice and Person-Centred Care Guide – Continence Care

DPPG02 – Purposeful Practice and Person-Centred Care Guide – Engaging in Activities

DPPG03 – Purposeful Practice and Person-Centred Care Guide – Getting Dressed

DPPG04 – Purposeful Practice and Person-Centred Care Guide – Having a Wash

DPPG05 – Purposeful Practice and Person-Centred Care Guide – Oral Hygiene

DPPG06 – Purposeful Practice and Person-Centred Care Guide – Supporting Dining

DPPG07 – Purposeful Practice and Person-Centred Care Guide – Supporting Drinking

DPPG08 – Purposeful Practice and Person-Centred Care Guide – Using Mobility Aids

DPPG09 – Purposeful Practice and Person-Centred Care Guide – Walking About

FPC03 – Leadership and Management Policy and Procedure

FPR04 – Provider Information Return Policy and Procedure

FSP01 – Quality Assurance Surveys Policy and Procedure

FSP02 – Service Users Survey

SV03 – People’s Experience of Health and Care Services – Service User Survey

FSP03 – Friends, Relatives and Advocates Survey

SV01 – People’s Experience of Health and Care Services – Friends and Family Survey

FSP04 – Staff Survey

SV04 – Feedback from Staff and Leaders – Staff Survey

FSP05 – Visiting Professionals Survey

SV02 – Feedback from Partners – Professionals Survey

KC02 – Overarching Catering Policy and Procedure

KC04 – Catering Uniforms Policy and Procedure

KC07 – Menu Choice Policy and Procedure

KC08 – Supply of Service User’s Own Food Policy and Procedure

KC10 – Food Allergens Policy and Procedure

KH04 – Food Safety and Hygiene Policy and Procedure

MB01 – Accommodation Standards Policy and Procedure

ME04 – Room Call Policy and Procedure

MR13 – CCTV and Use of Hidden Cameras Policy and Procedure

SC05 – Housekeeping Policy and Procedure

SL03 – Laundry Policy and Procedure

MI00 – Mock Inspection Toolkit Introduction

MI01 – Mock Inspection Toolkit Introduction

QS00 – Example Quality Statement Mock Inspection

MIRC01 – Mock Inspection Caring

QSC1 – Key Question CARING Quality Statement – Kindness, compassion and dignity

QSC2 – Key Question CARING Quality Statement – Treating people as individuals

QSC3 – Key Question CARING Quality Statement – Independence, choice and control

QSC4 – Key Question CARING Quality Statement – Responding to people’s immediate needs

QSC5 – Key Question CARING Quality Statement – Workforce wellbeing and enablement

MIRE01 – Mock Inspection Effective

QSE1 – Key Question EFFECTIVE Quality Statement – Assessing needs

QSE2 – Key Question EFFECTIVE Quality Statement – Delivering evidence-based care and treatment

QSE3 – Key Question EFFECTIVE Quality Statement – How staff, teams and services work together

QSE4 – Key Question EFFECTIVE Quality Statement – Supporting people to live healthier lives

QSE5 – Key Question EFFECTIVE Quality Statement – Monitoring and improving outcomes

QSE6 – Key Question EFFECTIVE Quality Statement – Consent to care and treatment

MIRR01 – Mock Inspection Responsive

QSR1 – Key Question RESPONSIVE Quality Statement – Person-centred care

QSR2 – Key Question RESPONSIVE Quality Statement – Care provision, integration, and continuity

QSR3 – Key Question RESPONSIVE Quality Statement – Providing information

QSR4 – Key Question RESPONSIVE Quality Statement – Listening to and involving people

QSR5 – Key Question RESPONSIVE Quality Statement – Equity in access

QSR6 – Key Question RESPONSIVE Quality Statement – Equity in experiences and outcomes

QSR7 – Key Question RESPONSIVE Quality Statement – Planning for the future

MIRS01 – Mock Inspection Safe

QSS1 – Key Question SAFE Quality Statement – Learning Culture

QSS2 – Key Question SAFE Quality Statement – Safe systems, pathways and transitions

QSS3 – Key Question SAFE Quality Statement – Safeguarding

QSS4 – Key Question SAFE Quality Statement – Involving people to manage risks

QSS5 – Key Question SAFE Quality Statement – Safe environments

QSS6 – Key Question SAFE Quality Statement – Safe and effective staffing

QSS7 – Key Question SAFE Quality Statement – Infection prevention and control

QSS8 – Key Question SAFE Quality Statement – Medicines optimisation

MIRW01 – Mock Inspection Well-Led

QSW1 – Key Question WELL-LED Quality Statement – Shared direction and culture

QSW2 – Key Question WELL-LED Quality Statement – Capable, compassionate and inclusive leaders

QSW3 – Key Question WELL-LED Quality Statement – Freedom to speak up

QSW4 – Key Question WELL-LED Quality Statement – Workforce equality, diversity and inclusion

QSW5 – Key Question WELL-LED Quality Statement – Governance, management and sustainability

QSW6 – Key Question WELL-LED Quality Statement – Partnerships and communities

QSW7 – Key Question WELL-LED Quality Statement – Learning, improvement and innovation

QSW8 – Key Question WELL-LED Quality Statement – Environmental sustainability – sustainable development

MM01 – Encouraging staff development, the right way

MM06 – Agency Staff Profile Form

MM07 – Overseas Staff Checklist

MM08 – Employers warned to write with caution when drafting reports for a grievance

MM11 – How to avoid Twitter’s approach to making changes in the workplace

MM12 – Supporting employees through pregnancy loss

MM13 – Top Ten Appraisal Tips for Social Care Managers

MM14 – Difficult Conversations Series What to do when a staff member is repeatedly late

MM15 – Menopause Explained – Factsheet

MM16 – Difficult Conversations How to respond if an employee asks for a pay rise

MM02 – How to help staff who are feeling the impact of rising energy costs

MM05 – Employee Welfare Check Form for Staff who are Parents or Guardians

QA01 – Administration Management Policy and Procedure

QA05 – General Management Protocol Policy and Procedure

QA07 – Social Value Policy and Procedure

QA11 – Corporate Social Responsibility and Environmental Sustainability Policy and Procedure

QA13 – Service User Meetings Policy and Procedure

QC30 – Good Governance Policy and Procedure

QCN03 – Care Communication and Information Policy and Procedure

REGC30 – Good Governance Policy and Procedure

QC07 – Key Worker Policy and Procedure

QC11 – Named Nurse Policy and Procedure

QH03 – Housekeeping Management Policy and Procedure

QM02 – Maintenance Management Policy and Procedure

QP01 – Employee Satisfaction Survey

QQ00 – Quality Audit Guidance

QQ101 – Subject Access Requests Audit

QQ102 – First Aid Box Audit

QQ103 – Safety Alerts Audit

QQ104 – Clinical Waste Audit

QQ23 – Accident and Incidents Audit

QQ24 – Safeguarding Audit

QQ25 – Dignity Audit

QQ26 – Dignity Audit – Staff Observation

QQ28 – Fire Safety Audit – Staff

QQ02 – Auditing Policy and Procedure

QQ03 – Complaints, Suggestions and Compliments Policy and Procedure

QQ07 – Management Meetings Policy and Procedure

QQ10 – Quality and Quality Assurance Policy and Procedure

QQ107 – Closed Cultures Policy and Procedure

QQ11 – Quality Meetings Policy and Procedure

REGC12 – Complaints, Suggestions and Compliments Policy and Procedure

REGC14 – Recruitment Policy and Procedure

REGCN16 – Deprivation of Liberty Safeguards (DoLS) Policy and Procedure

REGS11 – Safeguarding Adults Policy and Procedure

REGS15 – Mental Capacity Act (MCA) 2005 Policy and Procedure

SLSP10 – My Health Action Plan

SLSP99 – Legacy Care and Support Plan