Care & Nursing Homes

Overview

QCS Compliance Centre is a comprehensive solution for achieving Care Quality Commission (CQC) compliance and is fully updated for the new CQC Fundamental Standards. This leading tool assembles all of our individual policies and procedures into product packs that enable you to meet your compliance obligations and run your care business as efficiently as possible.

Key QCS Compliance Centre policies include detailed Care Plans, Admission Risk Assessments and Safeguarding Arrangements. The protocols around daily living have special regard for the dignity and human rights of the service user. QCS Compliance Centre offers the flexibility for you to upload your key internal documents to your live online account, allowing you to maintain everything in one place.

QCS Compliance Centre prevents the need to spend hours researching complex areas of CQC compliance, practice and law such as the Care Act 2014 and Health and Social Care Act 2008 (and its recent amendments). Ultimately this frees you to direct your resources at delivering the CQC Fundamental Standards – Safe, Effective, Caring, Responsive and Well-led. With QCS supporting CQC compliance you are able to concentrate on delivering excellent care.

The quality care systems from QCS are an essential tool in achieving CQC care home standards. We strive to provide these quality management systems to organisations nationally to help maintain and develop the standards of care required.

Overview

Whether you are a Care Home Manager or a Domiciliary Care Manager, most adult social care professionals are familiar with the necessity of completing risk assessments & quality audits. Understanding how your care setting and the practices carried out can have an impact on the service user and the setting as a whole, is a key part of understanding the delivery of excellent healthcare, as is having a firm understanding of the particular needs and requirements of your service user.

Overview

Achieving successful registration with the CQC is, as many care providers know, only half the story. Ensuring that your business continues to offer high-quality care is equally dependent upon successfully passing your CQC inspections. Failure to pass a CQC inspection may have serious consequences, such as the suspension of services. Such action may hamper the commercial viability of your care organisation, so making sure the right policies and procedures are in place to provide all of your service users with the best possible care is of paramount importance. Successfully utilising QCS Compliance Centre helps to move you immeasurably towards achieving this goal.

There is a toolkit for each Key Line of Enquiry (KLOEs) under the five key questions:

• Is the service SAFE?
• Is the service EFFECTIVE?
• Is the service CARING?
• Is the service RESPONSIVE
• Is the service WELL–LED?

Each toolkit is comprised of three parts:

• Evidence – Planning, gathering feedback, talking to people, observation, and records
• Evidence Checklist – an easy tool to assist you with consolidating the evidence and identifying any areas that need addressing
• Action Plan – plan the actions required as a result of your findings

The toolkit was developed to help you identify areas of concern and take measures to address them before the CQC inspects. It is a proactive tool to make sure you stay ahead of the game and working towards a Good or Outstanding rating.

Overview

The QCS Safeguarding module is continually revised so that it is up to date in terms of current best practices. This enables you to:

• Ensure systems are in place for the correct reporting of suspicions of abuse or harm to service users.
• Have a management system in place to ensure proper investigation of abuse and a care plan process that puts in place measures to protect the person from any further harm.
• Inform staff regarding laws and policies that can be used to protect and support service users, and the staff who care for them.
• Manage risk in a way that balances service users’ rights and your duty of care.

Overview

Hotel Services

Key policies within Hotel Services include Cleaning stock sheets, Housekeeping Communication and Action, Laundry Safety, and Linen stock sheets.

Catering

The QCS Residential Services Module compiles all the essential policies which you need to run a compliant catering service.

The Catering section is divided into two categories: Catering Services and Hygiene. Within these categories there are policies, procedures and checklists for dealing with:

• Catering Stocks
• Uniforms
• Kitchen Safety
• Menu Choice
• Cleaning Schedule and Audit
• Cross Contamination
• Food Hygiene

Maintenance

The Maintenance section covers Buildings, Equipment, Risk Assessment and Safety. Some of the policies included are Security, Visiting Contractors, Lifts and Hoists, Legionella, Fire Safety, and Electrical Safety. Ideally, this section is read in conjunction with the QCS Health & Safety Module where the aspects of safety which relate to maintenance are discussed.

Overview

The QCS Mock Inspection Toolkit is a unique innovation of the QCS approach to quality assurance in care homes, healthcare environments and additional care services. Based on the