How can QCS Transform Operations for Care Groups?

QCS Compliance Centre has been designed to help care groups ensure and maintain compliance with regulatory standards and quality requirements in the adult social care sector. QCS provides a range of tools and resources that assist care groups in managing their compliance processes effectively.

Just having a set of policies is not enough to pass an inspection, but with a little work to customise and embed QCS Compliance Centre in your care group, we are confident that you will transform the way you deliver care.

In partnership with

"All the staff are engaging well with the system, and the support from QCS themselves has been excellent throughout. Anytime I have a query or question my emails are responded to very quickly and with the help and support needed. Can highly recommend QCS." Brendan O'Neill, Minster Care

Which Policies and Procedures are Tailored for Care Groups?

Administration COVID 19 Hub Care Management Care Planning Data Protection Food Safety Fundamental Standards Health and Safety Human Resources Medications Management Mock Inspection Toolkit Quality Assurance Stakeholder Surveys Support Services
Business OperationsCommunicationsFinanceRegistration & Compliance
Business Admin COVID-19Care Management COVID-19Health and Safety COVID-19
Care PracticeRights & AbuseRisk Assessment and Personal Planning
AssessmentsCare Planning GuidanceCare PlansExample Assessments and Care PlansPre-AssessmentRisk Assessment & Care PlanningRisk AssessmentsService CommencementSupplementary Documents
Critical Control PointsDecision TreesFormGuidance SignageHACCPStandards
Building ServicesBuildings and EquipmentHealth & SafetyRisk Assessment
Absence, Holidays and SicknessContract of EmploymentEquality and Human RightsJob DescriptionsMiscellaneousPerformance & DisciplineRecruitment, Induction and TrainingStaff Wellbeing
Medications Management
Administration Quality AssuranceCare Management Quality AssuranceCatering Services Quality AssuranceHotel Services Quality AssuranceHuman Resources Quality AssuranceMaintenance Services Quality AssuranceManagement of Quality AssuranceQuality Audit Tools
Guidance policiesRelatives and RepresentativesService UsersStaffVisiting Professionals
Guidance policiesRelatives and RepresentativesService UsersStaffVisiting Professionals
AB04 - Gifts, Donations, Wills and Bequests From Service Users Policy and Procedure
AB05 - Business Plan Policy and Procedure
AB07 - Computer, Email and Internet Usage Policy and Procedure
AB08 - Financial Administration Policy and Procedure
AB12 - Service User Administration File Policy and Procedure
AB14 - Stock Control Policy and Procedure
AB15 - Tender Information Policy and Procedure
AB24 - Adverse Weather Policy and Procedure
AB25 - Vehicle Insurance Policy and Procedure
AB26 - Social Networking Policy and Procedure
AB32 - Distribution of Safety Alert Broadcasts, Rapid Response Reporting and Safety Notices Policy and Procedure
AB35 - Supporting Service Users During Adverse Weather Policy and Procedure
AB37 - Data Security and Protection Toolkit (DSPT) Policy and Procedure
AB41 - Policy Management Policy and Procedure
AB60 - Register of Other Interests Policy and Procedure
ABN11 - Root Cause Analysis Policy and Procedure
AR25 - Visitors Policy and Procedure
AC02 - Department Communication Policy and Procedure
AC03 - Communication Policy and Procedure
AC10 - Monitoring of Business Communications Policy and Procedure
AC12 - Monitoring of Business Performance Policy and Procedure
AC23 - Media Handling Policy and Procedure
AF03 - Receipt of Delivered Goods Policy and Procedure
AF05 - Service User’s Finances Policy and Procedure
AR01 - Safeguarding Children and Child Protection Policy and Procedure
AR04 - Missing Service User Policy and Procedure
AR05 - Photographs Policy and Procedure
AR08 - Service User Contract Policy and Procedure
AR14 - Service User Guide
AR21 - Statement of Purpose Policy and Procedure
AR26 - Volunteers Policy and Procedure
AR27 - Witnessing of Documents Policy and Procedure
AR32 - Pets Policy and Procedure
AR33 - Termination of Service User's Residency Contract Policy and Procedure
AR36 - Consumption of Alcohol Policy and Procedure
AR37 - Contract Cancellation Terms Policy and Procedure
AR38 - Duty of Candour Policy and Procedure
AR41 - Fit and Proper Person - Directors (CQC) Policy and Procedure
AR66 - CQC Registered Manager Application and Interview Policy and Procedure
AR69 - New Provider Registration Guidance Policy and Procedure
AB02 - Business Continuity Policy and Procedure
AR03 - Home Closure Policy and Procedure
CC06 - Body Temperature Policy and Procedure
CC111 - Respiration Observation Policy and Procedure
CC113 - Oxygen Saturation Monitoring Policy and Procedure
CC115 - Blood Pressure Monitoring Policy and Procedure
CC117 - Pulse Rate Monitoring Policy and Procedure
CC119 - Level of Consciousness Policy and Procedure
CP07 - Resuscitation Policy and Procedure
CR68 - Care After Death Policy and Procedure
CR69 - Advance Care Planning Policy and Procedure
CC18 - Infection Control Policy and Procedure
CC47 - Outbreak Management and Isolation Nursing Policy and Procedure
CC86 - Healthcare Waste Policy and Procedure
HS14 - Pandemic Policy and Procedure
HS15 - Coronavirus Policy and Procedure
HS18 - Personal Protective Equipment (PPE) Policy and Procedure
CC01 - Supporting Personal Care Policy and Procedure
CC103 - Management of Syringe Drivers Policy and Procedure
CC124 - Resident of the Day Policy and Procedure
CC14 - Nutrition and Hydration Policy and Procedure
CC181 - Co-Production Policy and Procedure
CC184 - Staff Vaccination and Immunisation Policy and Procedure
CC19 - Intermediate Care Policy and Procedure
CC20 - Medical Emergency Policy and Procedure
CC21 - Mobility Policy and Procedure
CC22 - Moving and Handling Policy and Procedure
CC26 - Pain Management Policy and Procedure
CC27 - PEG Policy and Procedure
CC28 - Supporting Independence with Shopping Policy and Procedure
CC31 - Supporting Communication and Sensory Needs Policy and Procedure
CC35 - Falls Management Policy and Procedure
CC46 - Depression Policy and Procedure
CC50 - Stoma Care Policy and Procedure
CC62 - Bereavement, Grief and Loss Policy and Procedure
CC63 - Suicide Prevention Policy and Procedure
CC66 - Adults with Autism Policy and Procedure
CC67 - Illegal Possession of Drugs on Premises Policy and Procedure
CC69 - Unexpected Death Policy and Procedure
CC74 - Supporting Independence with Holidays Policy and Procedure
CC87 - Diabetes Policy and Procedure
CC89 - Heatwave Policy and Procedure
CC95 - Ligature Risk and Management Policy and Procedure
CCN01 - Safe and Supportive Observations Policy and Procedure
CCN02 - Collection of Specimens Policy and Procedure
CCN04 - Supporting Plus Size, Obese and Bariatric Service User's Care Policy and Procedure
CCN05 - Clinical Procedures Policy and Procedure
CCN06 - Venepuncture Policy and Procedure
CCN07 - Supporting Wellbeing Policy and Procedure
CCN08 - Promoting Independence with Continence Policy and Procedure
CCN09 - Hypertension Policy and Procedure
CCN10 - Supporting Service Users to Vote Policy and Procedure
CCN105 - Epilepsy Policy and Procedure
CCN12 - Sepsis Awareness Policy and Procedure
CCN25 - Oxygen Use Policy and Procedure
CCN30 - Pressure Sore Management Policy and Procedure
CCN73 - Management of Medical Devices Policy and Procedure
CCN75 - Urinary Catheter Care Policy and Procedure
CCN78 - Dysphagia (Swallowing Difficulty) and Risk of Choking Policy and Procedure
CCN91 - Verification of an Expected Death Policy and Procedure
CCN94 - Autonomic Dysreflexia - Safe Management of Bladder and Bowel Care Policy and Procedure
CCN95 - Digital Rectal Examination and Digital Removal of Faeces Policy and Procedure
CCN96 - Oral Suction Policy and Procedure
CR59 - Use of Bed Rails Policy and Procedure
CR63 - Accessible Information Standard (AIS) Policy and Procedure
CR65 - Personal Possessions Policy and Procedure
CRN09 - End of Life Care Planning Policy and Procedure
CRN10 - Deprivation of Liberty Safeguards (DoLS) Policy and Procedure
CR01 - Access to NHS Services Policy and Procedure
CR02 - Advocacy Policy and Procedure
CR03 - Safeguarding Adults Policy and Procedure
CR05 - Choice of Carer Gender Policy and Procedure
CR06 - Dignity, Respect and Choice Policy and Procedure
CR11 - Mental Capacity Act (MCA) 2005 Policy and Procedure
CR12 - Mental Health Act 1983 and Regulations 2008 Policy and Procedure
CR13 - Participation Policy and Procedure
CR15 - Privacy Policy and Procedure
CR16 - Promotion of Recreational Activities Policy and Procedure
CR17 - Reducing Physical Intervention Policy and Procedure
CR18 - Service User Communication with Organisation Policy and Procedure
CR19 - Risk Taking Policy and Procedure
CR20 - Sex, Sexuality and Relationships Policy and Procedure
CR28 - Staff Identification Policy and Procedure
CR29 - Equality and Human Rights Policy and Procedure
CR55 - Professional Relationships Policy and Procedure
CR56 - Protecting Vulnerable People from Radicalisation Policy and Procedure
CR97 - Substance Abuse Policy and Procedure
CR98 - Service User Bullying Policy and Procedure
CP34 - Smoking Policy and Procedure
CA203 - Breathing Assessment
CA204 - Communication Assessment
CA205 - Continence Assessment
CA206 - Cultural, Spiritual, Social and Relationships Assessment
CA208 - Medication Assessment
CA209 - Mental Health Assessment
CA210 - Moving and Handling Assessment
CA211 - Nutrition and Hydration Assessment
CA212 - Pain Assessment
CA213 - Personal Hygiene Assessment
CA214 - Skin Care Assessment
CA215 - Sleeping Assessment
CA217 - Activity Assessment
CA219 - Behaviours that Challenge Assessment
CA223 - Maintaining a Safe Environment Assessment
CA224 - Financial Assessment
CA225 - Oral Care Assessment
CG201 - Timeline for Assessment, Care Planning and Review
CG202 - QCS Care Planning and Assessment Guidelines
CG203 - Care Planning Quick Document Finder
CP201 - Behaviours That May Challenge Care Plan
CP202 - Breathing Care Plan
CP203 - Catheter Care Plan
CP204 - Chest Infection Care Plan
CP205 - Choking Care Plan
CP206 - Communication Care Plan
CP207 - Continence Care Plan
CP208 - Cultural, Spiritual, Social and Relationships Care Plan
CP209 - Diabetes Care Plan
CP210 - Epilepsy Care Plan
CP211 - Falls Risk Management Care Plan
CP212 - Hopes and Concerns Care Plan
CP213 - Moving and Handling Care Plan
CP215 - Medication Care Plan
CP216 - Mental Health Care Plan
CP217 - Nutrition and Hydration Care Plan
CP218 - Pain Management Care Plan
CP219 - Personal Hygiene Care Plan
CP220 - Skin Care Plan
CP221 - Sleeping Care Plan
CP222 - Urinary Infection Care Plan
CP223 - Activity Care Plan
CP225 - Maintaining a Safe Environment Care Plan
CP226 - Financial Care Plan
CP227 - Oral Care Plan
CP232 - Advance Care Plan
CP233 - Positive Behaviour Care Plan
CP234 - Visitors Care Plan
CP235 - Stoma Care Plan
CS201 - Breathing Assessment - Example
CS202 - Communication Assessment - Example
CS203 - Continence Assessment - Example
CS204 - Cultural, Spiritual, Social and Relationships Assessment - Example
CS205 - Maintaining a Safe Environment Assessment - Example
CS206 - Medication Assessment - Example
CS207 - Mental Health Assessment - Example
CS208 - Moving and Handling Assessment - Example
CS209 - Nutrition and Hydration Assessment - Example
CS210 - Pain Assessment - Example
CS211 - Personal Hygiene Assessment - Example
CS212 - Skin Assessment - Example
CS213 - Sleeping Assessment - Example
CS214 - Behaviours That May Challenge Care Plan - Example
CS215 - Breathing Care Plan - Example
CS216 - Catheter Care Plan - Example
CS217 - Chest Infection Care Plan - Example
CS218 - Choking Care Plan - Example
CS219 - Communication Care Plan - Example
CS220 - Continence Care Plan - Example
CS221 - Cultural, Spiritual, Social and Relationships Care Plan - Example
CS222 - Diabetes Care Plan - Example
CS223 - Epilepsy Care Plan - Example
CS224 - Falls Risk Management Care Plan - Example
CS225 - Hopes and Concerns Care Plan - Example
CS226 - Moving and Handling Care Plan - Example
CS227 - Maintaining a Safe Environment Care Plan - Example
CS228 - Medication Care Plan - Example
CS229 - Mental Health Care Plan - Example
CS230 - Nutrition and Hydration Care Plan - Example
CS231 - Pain Management Care Plan - Example
CS232 - Personal Hygiene Care Plan - Example
CS233 - Skin Care Plan - Example
CS234 - Sleeping Care Plan - Example
CS235 - Urinary Infection Care Plan - Example
CS236 - Personal History - Example
CS237 - Activity Assessment - Example
CS238 - Activity Risk Assessment - Example
CS239 - Behaviours that May Challenge Risk Assessment - Example
CS240 - COSHH Risk Assessment - Example
CS241 - Equipment Register - Example
CS242 - Financial Risk Assessment - Example
CS243 - Medication Risk Assessment - Example
CS244 - Care Plan Consent Form - Example
CS245 - Care Review and Evaluation Record - Example
CS246 - Daily Progress and Evaluation Record - Example
CS248 - Family and Advocate Communication Record - Example
CS249 - Visiting Professional Record - Example
CS250 - Visit Summaries - Example
CS251 - Behaviours that Challenge Assessment - Example
CS256 - Financial Assessment - Example
CS257 - Oral Care Assessment - Example
CS258 - Activity Care Plan - Example
CS259 - Financial Care Plan - Example
CS262 - Oral Care Plan - Example
CS266 - Advance Care Plan - Example
CS267 - Positive Behaviour Care Plan - Example
CS268 - Visitors Care Plan - Example
CS269 - Stoma Care Plan - Example
CA201 - One Page Profile
CA202 - Pre-Admission Assessment
CA218 - Enquiry Form
CP229 - Care Plan Contents List
CP02 - Discharge Pack Policy and Procedure
CP06 - Rehabilitation Policy and Procedure
CP13 - Supporting Safe Travel and Mobility Policy and Procedure
CP16 - Wound, Bruise and Skin Conditions Policy and Procedure
CP22 - Cooperating with Other Providers Policy and Procedure
CR200 - Activity Risk Assessment
CR201 - Behaviours That May Challenge Support Assessment
CR203 - COSHH Risk Assessment
CR204 - Financial Risk Assessment
CR247 - Medication Risk Assessment
CA17 - Hospital Admission and Discharge Policy and Procedure
CAN13 - Pre-Admission and Admission Policy and Procedure
CP24 - Advance Decisions to Refuse Treatment and Advance Statements Policy and Procedure
CA216 - Personal History
CD201 - Daily Progress and Evaluation Record
CD202 - Family and Advocate Communication Record
CD203 - Visiting Professional Record
CD205 - Monthly Care Review and Evaluation Record
CD206 - Care Plan Consent Form
GDPRF02 - Appointment of a Data Protection Officer
GDPRF03 - Template Subject Access Request Letter
GDPRF04 - Cookies Example Policy Statement
GDPRF05 - Template Privacy Policy - Employees
GDPRF06 - Template Privacy Policy - External
GDPRF07 - Breach Notification Process Map
GDPRF08 - Website Privacy Statement
GDPRF09 - Consent Authorisation Form - Person with Capacity
GDPRF10 - Consent Authorisation Form - Person Lacking Capacity
GDPRF11 - Subject Access Request
GDPRF12 - Privacy Impact Assessment
AB01 - Archiving, Disposal and Storing of Records Policy and Procedure
AC01 - Access to Information Policy and Procedure
CR07 - Data Protection and Confidentiality Policy and Procedure
GDPR01 - Overarching UK GDPR Policy and Procedure
GDPR02 - Appointing a Data Protection Officer Policy and Procedure
GDPR03 - Data Security and Data Retention Policy and Procedure
GDPR05 - Subject Access Requests Policy and Procedure
GDPR06 - Breach Notification Policy and Procedure
GDPR07 - Data Protection Impact Assessment (DPIA) Policy and Procedure
GDPR08 - Website Privacy and Cookies Policy and Procedure
GDPR09 - Data Privacy Policy and Procedure
GDPR10 - Consent Authorisation Policy and Procedure
GDPR11 - National Data Opt-Out Policy and Procedure
GDPR13 - Data Quality Policy and Procedure
GDPR14 - Network Security Policy and Procedure
GDPR15 - Legitimate Interests Assessment Policy and Procedure
GDPR16 - Clear Desk Policy and Procedure
FSM34 - Critical Control Points - BBQ
FSM35 - Critical Control Points - Cooking & Cooling Large Beef Joint
FSM36 - Critical Control Points - New Menu
FSM37 - Critical Control Points - Review Notes for Temporary Kitchen
FSM38 - Critical Control Points - Plated Meals Reheating
FSM39 - Decision Trees - Cleaning and Disinfection of Surfaces
FSM40 - Decision Trees - Cleaning and Disinfection of Equipment
FSM41 - Decision Trees - Separation Food Preparation
FSM42 - Decision Trees - Separation Utensils
FSM43 - Decision Trees - Separation Sink
FSM44 - Decision Trees - Separation Storage
FSM45 - Decision Trees - Separation Equipment
FSM46 - Decision Trees - Personal Hygiene
FSM59 - Responsibilities of All Food Handlers
FSM60 - Training Record for All Food Handlers
FSM61 - Critical Control Point Review Form
FSM62 - Prospective Supplier Questionnaire
FSM63 - Internal Supplier HACCP Checklist
FSM71 - Core Temperature Monitoring Form Servery Areas
FSM73 - Daily Menu Briefing
FSM75 - Main Kitchen Cleaning Schedule
FSM79 - Suspected Food Related Ill Health Record
FSM80 - Kitchen Catering Audit
FSM82 - Record Keeping
FSM83 - Supplier Complaints Form
FSM84 - Private Dining Booking Form
FSM88 - Weekly Evidence Record
FSM89 - Washroom Checks
FSM90 - A to Z of Cleaning
FSM91 - Kitchen Information Sheet
FSM92 - Local Authority Compliance
FSM47 - Signage - Food Allergen Notice
FSM48 - Signage - Handwashing Guidance Poster
FSM49 - Signage - White Coat Policy
FSM50 - Signage - Food Prep Areas
FSM51 - Signage - Delivery Check
FSM52 - Signage - Storage Guidance
FSM53 - Signage - Dry Ingredient Bin Labels
FSM54 - Signage - Sinks
FSM55 - Kitchen Visitor Declaration Form
FSM56 - Signage - Gift Food Advice
FSM57 - Signage - Dangerous Equipment
FSM58 - Signage - Fryer Cleaning Guidance
FSM21 - HACCP - Cooking
FSM22 - HACCP - Cooling
FSM23 - HACCP - Facilities
FSM24 - HACCP - Food Handlers
FSM25 - HACCP - Cleaning
FSM26 - HACCP - Hot and Cold Holding
FSM27 - HACCP - Novel Foods and Allergens
FSM28 - HACCP - Pest Control
FSM29 - HACCP - Preparation and Thawing
FSM30 - HACCP - Receipt of Delivered Foods
FSM31 - HACCP - Reheating
FSM32 - HACCP - Storage
FSM33 - HACCP - Supply And Purchase
FSM93 - HACCP - Individual Dietary Requirements
FSM00 - Food Safety Manual Index
FSM01 - Standards - Facilities
FSM02 - Standards - Food Handlers
FSM03 - Standards - Pest Control and Identification
FSM04 - Standards - Cleaning Process and Schedules
FSM05 - Standards - Supply and Purchase of All Foods
FSM06 - Standards - Receipt and Delivery of All Foods
FSM07 - Standards - Food Storage
FSM08 - Standards - Preparation of High and Low-Risk Foods
FSM09 - Standards - Cooking of All Foods
FSM10 - Standards - Hot and Cold Holding
FSM11 - Standards - Cooling of Food
FSM12 - Standards - Reheating of Food
FSM13 - Standards - Risk Assessing Ad-hoc Food Events
FSM14 - Standards - Allergens, Novel Foods and Genetically Modified Foods
FSM15 - Standards - Environmental Health Inspections
FSM16 - Standards - Kitchen Resilience Contingency Arrangement (Temporary Kitchens)
FSM17 - Standards - Alleged or Suspected Food Poisoning
FSM18 - Standards - Traceability and Product Recall
FSM20 - Standards Guidance - Critical Steps Flow Chart
FSM87 - Catering Management Policy and Procedure
FPR02 - CQC Fundamental Standards Policy and Procedure
FPR03 - Leadership and Management Policy and Procedure
FPR04 - Provider Information Return Policy and Procedure
KH02 - Catering Hazard Analysis (HACCP) Policy and Procedure
MB03 - Maintenance Policy and Procedure
MB04 - Room Temperature Control Policy and Procedure
MB05 - Security Policy and Procedure
MB06 - Visiting Contractors Policy and Procedure
MB07 - Window Security Policy and Procedure
ME02 - Legionella Policy and Procedure
ME03 - Lifts and Hoists Policy and Procedure
ME05 - Service Equipment Maintenance Policy and Procedure
ME06 - Water Temperature Policy and Procedure
MR01 - Electrical Safety Policy and Procedure
MR02 - Fire Alarm Response Policy and Procedure
MR03 - Fire Equipment Policy and Procedure
MR05 - Lift Safety Policy and Procedure
ME09 - Asbestos Policy and Procedure
CC02 - Safe Management of Blood and Body Fluid Spillages Policy and Procedure
CC23 - Sharps and Needlestick Policy and Procedure
HS01 - Accident and Incident Reporting Policy and Procedure
HS02 - Environmental Policy and Procedure
HS03 - Flooding Policy and Procedure
HS06 - Serious Incident Notification Policy and Procedure
HS08 - Hazard Reporting Policy and Procedure
HS09 - Display Screen Equipment Policy and Procedure
HS10 - Workplace Environment Policy and Procedure
HS12 - Driving For Work Policy and Procedure
HS33 - New and Expectant Mothers Policy and Procedure
HS36 - COSHH Policy and Procedure
HS37 - Working at Height Policy and Procedure
HS38 - Risk Management Policy and Procedure
PM01 - First Aid Policy and Procedure
PM12 - Lone Working Policy and Procedure
PM21 - Transport Policy and Procedure
CP30 - Personal Emergency Evacuation Plan (PEEP) Policy and Procedure
HR01 - Health and Safety Policy and Procedure
HR03 - Risk Assessment Policy and Procedure
HR05 - Door Access Restrictions Policy and Procedure
PA01 - Adoption Policy and Procedure
PA02 - Annual Holiday Policy and Procedure
PA04 - Maternity Leave Policy and Procedure
PA05 - Paternity Leave Policy and Procedure
PA07 - Sickness Absence Policy and Procedure
PA08 - Statutory Time Off Policy and Procedure
PA09 - Unable To Attend Workplace Policy and Procedure
PA10 - Shared Parental Leave Policy and Procedure
PA12 - Parental Leave Policy and Procedure
PA13 - Compassionate Leave Policy and Procedure
PC23 - Parental Bereavement Leave Policy and Procedure
PM19 - Menopause Policy and Procedure
PMN08 - Safe Staffing Policy and Procedure
PRN03 - Standards of Conduct, Performance and Ethics Policy and Procedure
PC02 - Casual (“Bank”) Workers Policy and Procedure
PC06 - Appearance Policy and Procedure
PC07 - Staff Handbook
PC09 - Minimum Wage Policy and Procedure
PC10 - Notice Periods Policy and Procedure
PC11 - Part-Time Employees Policy and Procedure
PC12 - Staff Loans and Advances Policy and Procedure
PC13 - Staff Contracts Policy and Procedure
PC14 - Fixed-Term Workers Policy and Procedure
PC16 - Self Employment and Zero Hours Contracts Policy and Procedure
PC19 - Home Working Policy and Procedure
AB18 - Anti-Bribery Policy and Procedure
PE01 - Harassment Policy and Procedure
PE02 - Flexible Working Policy and Procedure
PE03 - Equality and Diversity Policy and Procedure
PE05 - Anti-Bullying Policy and Procedure
PE07 - Modern Slavery and Human Trafficking Policy and Procedure
PE08 - Gender Pay Reporting Policy and Procedure
PE09 - Transgender Policy and Procedure
PJ46 - Job Description Guidance
PM04 - Redundancy Policy and Procedure
PM05 - Retirement Policy and Procedure
PM07 - Smoking at Work Policy and Procedure
PM09 - Staff Rota Policy and Procedure
PM11 - Raising Concerns, Freedom to Speak Up and Whistleblowing Policy and Procedure
PM13 - Working Time Regulations Policy and Procedure
PM17 - On-Call Policy and Procedure
PM18 - Relationships at Work Policy and Procedure
PP01 - Absenteeism Policy and Procedure
PP02 - Alcohol and Drugs Policy and Procedure
PP03 - Discipline Policy and Procedure
PP04 - Grievances Policy and Procedure
PP05 - Moonlighting Policy and Procedure
PP06 - Obtaining Medical Reports Policy and Procedure
PP07 - Capability Policy and Procedure
PPN01 - Clinical Supervision Policy and Procedure
PPN02 - Nurse Revalidation Policy and Procedure
PPN03 - Nurse Accountability and Delegation Policy and Procedure
PPN04 - Nurse Preceptorship Policy and Procedure
PR22 - Director or Trustee's Development Appraisal Policy and Procedure
QQ06 - Management and Prevention of Violence at Work Policy and Procedure
PR01 - Development Appraisal Policy and Procedure
PR04 - DBS/Disclosure Policy and Procedure
PR07 - Induction and Onboarding Policy and Procedure
PR12 - Recruitment Policy and Procedure
PR16 - Right to Work Checks Policy and Procedure
PR17 - Manager’s Development Appraisal Policy and Procedure
PR18 - Employment of Young Persons Policy and Procedure
PR20 - Apprenticeship Agreement Policy and Procedure
PR23 - References Policy and Procedure
QP04 - Staff Retention Policy and Procedure
PM02 - Staff Mental Health and Monitoring Stress in the Workplace Policy and Procedure
CN02 - Overarching Medication Policy and Procedure
CN08 - Safe Disposal of Medication Policy and Procedure
CN09 - Controlled Drugs Policy and Procedure
CN11 - Administration of Medicines Policy and Procedure
CN14 - Training and Competency on Medications Policy and Procedure
CN15 - Medication Errors and Near Misses Policy and Procedure
CN17 - Covert Medication Policy and Procedure
MIRC01 - Mock Inspection: Caring
MIRE01 - Mock Inspection: Effective
MI01 - Mock Inspection Toolkit Introduction
MIRR01 - Mock Inspection: Responsive
MIRS01 - Mock Inspection: Safe
MIRW01 - Mock Inspection: Well-Led
QA01 - Administration Management Policy and Procedure
QA05 - General Management Protocol Policy and Procedure
QA10 - Corporate Social Responsibility Policy and Procedure
QCN03 - Care Communication and Information Policy and Procedure
QC07 - Key Worker Policy and Procedure
QC11 - Named Nurse Policy and Procedure
QCN22 - Clinical Governance Policy and Procedure
QK02 - Catering Management Policy and Procedure
QH03 - Housekeeping Management Policy and Procedure
QP01 - Employee Satisfaction Survey
QM02 - Maintenance Management Policy and Procedure
QQ02 - Auditing Policy and Procedure
QQ03 - Complaints, Suggestions and Compliments Policy and Procedure
QQ07 - Management Meetings Policy and Procedure
QQ10 - Quality and Quality Assurance Policy and Procedure
QQ11 - Quality Meetings Policy and Procedure
QQ00 - Quality Audit Guidance
QQ101 - Subject Access Requests Audit
QQ102 - First Aid Box Audit
QQ103 - Safety Alerts Audit
QQ104 - Clinical Waste Audit
QQ24 - Safeguarding Audit
QQ50 - Accident and Incidents Audit
QQ52 - Dignity Audit
QQ53 - Dignity Audit - Staff Observation
QQ54 - Fire Safety Audit - Environment
QQ55 - Fire Safety Audit - Staff
QQ56 - First Aid Audit - Environment
QQ57 - First Aid Audit - Staff
QQ58 - Hoists and Lifts Audit
QQ59 - Infection Control Audit
QQ60 - Mealtime Audit - Dining Experience
QQ61 - Mealtime Audit - Food Presentation and Quality
QQ62 - Mealtime Audit - Snacks and Refreshment
QQ63 - Medication Audit - Controlled Drugs
QQ64 - Medication Audit - Covert and Self Medication
QQ65 - Medication Audit - Homely Remedies
QQ66 - Medication Audit - Ordering and Returns
QQ67 - Medication Audit - Storage, Security, Audits and Checks
QQ68 - Medication Audit - TMARS
QQ69 - PPE Audit
QQ70 - PPE Audit - Staff Observation
QQ71 - RIDDOR Audit
QQ72 - Sharps and Needlesticks Audit - Containment and Disposal
QQ73 - Sharps and Needlesticks Audit - Staff Training
QQ74 - Slips, Trips and Falls Audit - Environment
QQ75 - Slips, Trips and Falls Audit - Service User
QQ77 - Pressure Prevention Audit
QQ84 - Care Planning Audit
QQ85 - Financial Transaction Audit
QQ89 - Infection Control - Visitor Audit
QQ90 - Night Audit
QQ91 - Daily Walk Around Audit
QQ94 - Clear Desk Audit
QQ95 - Medication Errors/Near Misses Audit
QQ96 - Moving and Handling Equipment Audit
QQ97 - Mobile Device Security Audit
QQ98 - Maintenance Audit
QQ99 - COVID-19 – Office Environment Audit
FSP01 - Quality Assurance Surveys Policy and Procedure
FSP03 - Friends, Relatives and Advocates Survey
FSP02 - Service Users Survey
FSP04 - Staff Survey
FSP05 - Visiting Professionals Survey
FSP01 - Quality Assurance Surveys Policy and Procedure
FSP03 - Friends, Relatives and Advocates Survey
FSP02 - Service Users Survey
FSP04 - Staff Survey
FSP05 - Visiting Professionals Survey
Group Policy Management ensures that all essential policies, procedures, and other relevant documents are readily available to staff members, from anywhere at any time.
Easy-to-use online interface to save you time and hassle
Policies, resources, toolkits and best practice guidance created by the leading experts in compliance
Every policy is automatically kept up to date, across the group
Access to Managers’ Helplines on HR issues and Health and Safety Issues
A wide range of wrap-around content helps you to engage your team with easy to understand policy & best practice content

How can QCS Help you Align with UK Regulatory Policies and Procedures?

QCS Compliance Centre
QCS Compliance Centre Risk Assessment Mock Inspection Toolkits Safeguarding Residential Services Quality Assurance Medications Management Infection Control Human Resources Health & Safety CQC Registration Care Plan Templates GDPR


QCS Compliance Centre is a comprehensive solution for achieving compliance with regulations, whatever region you operate in. This leading tool assembles all of our individual policies and procedures into product packs that enable you to meet your compliance obligations and run your care business as efficiently as possible.

Key QCS Compliance Centre policies include detailed Care Plans, Admission Risk Assessments and Safeguarding Arrangements. The protocols around daily living have special regard for the dignity and human rights of the service user. QCS Compliance Centre offers the flexibility for you to upload your key internal documents to your live online account, allowing you to maintain everything in one place.

QCS Compliance Centre prevents the need to spend hours researching complex areas of compliance, practice and law such as the Care Act 2014, the Social Services and Wellbeing (Wales) Act 2014 and the Social Care (Self-directed Support) (Scotland) Act 2013. Ultimately this frees you to direct your resources at delivering the CQC Fundamental Standards – Safe, Effective, Caring, Responsive and Well-led. With QCS supporting your compliance with regulations, you are able to concentrate on delivering excellent care.

QCS Compliance Centre is an essential tool in achieving the highest possible care home standards. We strive to provide these quality compliance systems to organisations nationally to help maintain and develop the standards of care required.

Key Points

Supports your CQC Compliance under The Care Act 2014 and The Health and Social Care Act 2008 (Regulated Activities) Regulations 2015
Policies & Toolkits created by the UK’s leading knowledge experts, combined with up to 8,500 personalised pieces of information about your organisation
Save Time — How long would it take you to create and update 2300+ pages of guidance?
All of your policies are kept up to date and accessible 24/7 online and through your mobile app by all of your staff.


Understanding how your care setting and the practices carried out can have an impact on the service user and the setting as a whole, is a key part of understanding the delivery of excellent healthcare, as is having a firm understanding of the particular needs and requirements of your service user.

Key Points

16 Interactive Risk Assessments with action plans and management alerts
10 Interactive Quality Assurance Audits with action plans for on-going compliance
Upload your own risk assessments to supplement the system for an even more comprehensive and personalised compliance tool
All of your policies are kept up to date and accessible 24/7 online and through your mobile app by all of your staff.


Ensuring that your business continuously delivers high-quality care is vital. Failure to pass a CQC inspection may have serious consequences, such as the suspension of services. Such action may hamper the commercial viability of your care organisation, so making sure the right policies and procedures are in place to provide all of your service users with the best possible care is of paramount importance. Successfully utilising QCS Compliance Centre helps to move you immeasurably towards achieving this goal.

There is a toolkit for each Key Line of Enquiry (KLOEs) under the five key questions:

  • Is the service SAFE?
  • Is the service EFFECTIVE?
  • Is the service CARING?
  • Is the service RESPONSIVE
  • Is the service WELLLED?

Each toolkit is comprised of three parts:

  • Evidence – Planning, gathering feedback, talking to people, observation, and records
  • Evidence Checklist – an easy tool to assist you with consolidating the evidence and identifying any areas that need addressing
  • Action Plan – plan the actions required as a result of your findings

The toolkit was developed to help you identify areas of concern and take measures to address them before the CQC inspects. It is a proactive tool to make sure you stay ahead of the game and working towards a Good or Outstanding rating.

Key Points

CQC Inspection Preparation made simple
Compliant under The Care Act 2014 and The Health and Social Care Act 2008 (Regulated Activities) (Amendment) Regulations 2014
Documents are fully customised to you as required by the CQC
Save Time — How long would it take you to create and update over 100 pages of CQC guidance?


The QCS Safeguarding module is continually revised so that it is up to date in terms of current best practices. This enables you to:

  • Ensure systems are in place for the correct reporting of suspicions of abuse or harm to service users.
  • Have a management system in place to ensure proper investigation of abuse and a care plan process that puts in place measures to protect the person from any further harm.
  • Inform staff regarding laws and policies that can be used to protect and support service users, and the staff who care for them.
  • Manage risk in a way that balances service users’ rights and your duty of care.

Key Points

Simple to use online interface for all safeguarding procedures
Fully comprehensive approach – Over 60 easy to follow policies and procedures, available in Word and PDF
Upload your own documents to supplement the system for even more comprehensive and personalised safeguarding procedures that meet the CQC Key Lines of Enquiry
Online customisation lets you change fields that can be customised to your care service


Hotel Services

Key policies within Hotel Services include Cleaning stock sheets, Housekeeping Communication and Action, Laundry Safety, and Linen stock sheets.


The QCS Residential Services Module compiles all the essential policies which you need to run a compliant catering service.

The Catering section is divided into two categories: Catering Services and Hygiene. Within these categories there are policies, procedures and checklists for dealing with:

  • Catering Stocks
  • Uniforms
  • Kitchen Safety
  • Menu Choice
  • Cleaning Schedule and Audit
  • Cross Contamination
  • Food Hygiene


The Maintenance section covers Buildings, Equipment, Risk Assessment and Safety. Some of the policies included are Security, Visiting Contractors, Lifts and Hoists, Legionella, Fire Safety, and Electrical Safety. Ideally, this section is read in conjunction with the QCS Health & Safety Module where the aspects of safety which relate to maintenance are discussed.

Key Points

Compliant under The Care Act 2014 and The Health and Social Care Act 2008 (Regulated Activities) (Amendment) Regulations 2014
Policies & Toolkits created by the UK’s leading knowledge experts, combined with up to 8,500 personalised pieces of information about your organisation.
Save Time — How long would it take you to create and update up to 168 pages of guidance?
All of your policies are kept up to date and accessible 24/7 online and through your mobile app by all of your staff.


The QCS Mock Inspection Toolkit is a unique innovation of the QCS approach to quality assurance in care homes, healthcare environments and additional care services. Based on the CQC Fundamental Standards, the Mock Inspection Toolkit provides an essential quality assurance initiative which enables you to understand the degree to which your care service is CQC compliant.

It’s a fact that every care service provider will be inspected at some point by the regulator; but why wait until it is too late to take corrective action? The aim of the toolkit is to identify any shortcomings in the services that your organisation offers. As with all quality assurance evaluations, it is essential to be honest. The Registered Manager should seek to complete Mock Inspections on a regular basis to track progress and establish if improvements are required.

Containing a range