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QCS Compliance Centre has been designed to help care groups ensure and maintain compliance with regulatory standards and quality requirements in the adult social care sector. QCS provides a range of tools and resources that assist care groups in managing their compliance processes effectively.
Just having a set of policies is not enough to pass an inspection, but with a little work to customise and embed QCS Compliance Centre in your care group, we are confident that you will transform the way you deliver care.
"All the staff are engaging well with the system, and the support from QCS themselves has been excellent throughout. Anytime I have a query or question my emails are responded to very quickly and with the help and support needed. Can highly recommend QCS."Brendan O'Neill, Minster Care
Which Policies and Procedures are Tailored for Care Groups?
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Policy
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Group Policy Management ensures that all essential policies, procedures, and other relevant documents are readily available to staff members, from anywhere at any time.
Easy-to-use online interface to save you time and hassle
Policies, resources, toolkits and best practice guidance created by the leading experts in compliance
Every policy is automatically kept up to date, across the group
Access to Managers’ Helplines on HR issues and Health and Safety Issues
A wide range of wrap-around content helps you to engage your team with easy to understand policy & best practice content
QCS Compliance Centre is a comprehensive solution for achieving compliance with regulations, whatever region you operate in. This leading tool assembles all of our individual policies and procedures into product packs that enable you to meet your compliance obligations and run your care business as efficiently as possible.
Key QCS Compliance Centre policies include detailed Care Plans, Admission Risk Assessments and Safeguarding Arrangements. The protocols around daily living have special regard for the dignity and human rights of the service user. QCS Compliance Centre offers the flexibility for you to upload your key internal documents to your live online account, allowing you to maintain everything in one place.
QCS Compliance Centre prevents the need to spend hours researching complex areas of compliance, practice and law such as the Care Act 2014, the Social Services and Wellbeing (Wales) Act 2014 and the Social Care (Self-directed Support) (Scotland) Act 2013. Ultimately this frees you to direct your resources at delivering the CQC Fundamental Standards – Safe, Effective, Caring, Responsive and Well-led. With QCS supporting your compliance with regulations, you are able to concentrate on delivering excellent care.
QCS Compliance Centre is an essential tool in achieving the highest possible care home standards. We strive to provide these quality compliance systems to organisations nationally to help maintain and develop the standards of care required.
Key Points
Supports your CQC Compliance under The Care Act 2014 and The Health and Social Care Act 2008 (Regulated Activities) Regulations 2015
Policies & Toolkits created by the UK’s leading knowledge experts, combined with up to 8,500 personalised pieces of information about your organisation
Save Time — How long would it take you to create and update 2300+ pages of guidance?
All of your policies are kept up to date and accessible 24/7 online and through your mobile app by all of your staff.
Overview
Understanding how your care setting and the practices carried out can have an impact on the service user and the setting as a whole, is a key part of understanding the delivery of excellent healthcare, as is having a firm understanding of the particular needs and requirements of your service user.
Key Points
16 Interactive Risk Assessments with action plans and management alerts
10 Interactive Quality Assurance Audits with action plans for on-going compliance
Upload your own risk assessments to supplement the system for an even more comprehensive and personalised compliance tool
All of your policies are kept up to date and accessible 24/7 online and through your mobile app by all of your staff.
Overview
Ensuring that your business continuously delivers high-quality care is vital. Failure to pass a CQC inspection may have serious consequences, such as the suspension of services. Such action may hamper the commercial viability of your care organisation, so making sure the right policies and procedures are in place to provide all of your service users with the best possible care is of paramount importance. Successfully utilising QCS Compliance Centre helps to move you immeasurably towards achieving this goal.
There is a toolkit for each Key Line of Enquiry (KLOEs) under the five key questions:
Is the service SAFE?
Is the service EFFECTIVE?
Is the service CARING?
Is the service RESPONSIVE
Is the service WELL–LED?
Each toolkit is comprised of three parts:
Evidence – Planning, gathering feedback, talking to people, observation, and records
Evidence Checklist – an easy tool to assist you with consolidating the evidence and identifying any areas that need addressing
ActionPlan – plan the actions required as a result of your findings
The toolkit was developed to help you identify areas of concern and take measures to address them before the CQC inspects. It is a proactive tool to make sure you stay ahead of the game and working towards a Good or Outstanding rating.
Key Points
CQC Inspection Preparation made simple
Compliant under The Care Act 2014 and The Health and Social Care Act 2008 (Regulated Activities) (Amendment) Regulations 2014
Documents are fully customised to you as required by the CQC
Save Time — How long would it take you to create and update over 100 pages of CQC guidance?
Overview
The QCS Safeguarding module is continually revised so that it is up to date in terms of current best practices. This enables you to:
Ensure systems are in place for the correct reporting of suspicions of abuse or harm to service users.
Have a management system in place to ensure proper investigation of abuse and a care plan process that puts in place measures to protect the person from any further harm.
Inform staff regarding laws and policies that can be used to protect and support service users, and the staff who care for them.
Manage risk in a way that balances service users’ rights and your duty of care.
Key Points
Simple to use online interface for all safeguarding procedures
Fully comprehensive approach – Over 60 easy to follow policies and procedures, available in Word and PDF
Upload your own documents to supplement the system for even more comprehensive and personalised safeguarding procedures that meet the CQC Key Lines of Enquiry
Online customisation lets you change fields that can be customised to your care service
Overview
Hotel Services
Key policies within Hotel Services include Cleaning stock sheets, Housekeeping Communication and Action, Laundry Safety, and Linen stock sheets.
Catering
The QCS Residential Services Module compiles all the essential policies which you need to run a compliant catering service.
The Catering section is divided into two categories: Catering Services and Hygiene. Within these categories there are policies, procedures and checklists for dealing with:
Catering Stocks
Uniforms
Kitchen Safety
Menu Choice
Cleaning Schedule and Audit
Cross Contamination
Food Hygiene
Maintenance
The Maintenance section covers Buildings, Equipment, Risk Assessment and Safety. Some of the policies included are Security, Visiting Contractors, Lifts and Hoists, Legionella, Fire Safety, and Electrical Safety. Ideally, this section is read in conjunction with the QCS Health & Safety Module where the aspects of safety which relate to maintenance are discussed.
Key Points
Compliant under The Care Act 2014 and The Health and Social Care Act 2008 (Regulated Activities) (Amendment) Regulations 2014
Policies & Toolkits created by the UK’s leading knowledge experts, combined with up to 8,500 personalised pieces of information about your organisation.
Save Time — How long would it take you to create and update up to 168 pages of guidance?
All of your policies are kept up to date and accessible 24/7 online and through your mobile app by all of your staff.
Overview
The QCS Mock Inspection Toolkit is a unique innovation of the QCS approach to quality assurance in care homes, healthcare environments and additional care services. Based on the CQC Fundamental Standards, the Mock Inspection Toolkit provides an essential quality assurance initiative which enables you to understand the degree to which your care service is CQC compliant.
It’s a fact that every care service provider will be inspected at some point by the regulator; but why wait until it is too late to take corrective action? The aim of the toolkit is to identify any shortcomings in the services that your organisation offers. As with all quality assurance evaluations, it is essential to be honest. The Registered Manager should seek to complete Mock Inspections on a regular basis to track progress and establish if improvements are required.