Dental

Overview

QCS Compliance Centre is designed to enable the effective management of CQC registration and inspection obligations while ensuring that dental care service providers are up to date and remain in step with changing regulatory requirements.

With a set of over 200 unique policies and procedures, QCS Compliance Centre is a leader in enabling dental CQC compliance and assists in successfully achieving registration and maintaining compliance.

This dental software includes specific policies for Clinical Governance such as Consent, Auditing, Patient Involvement and Evidence-Based Practice, and provides detailed instructions on how to fulfil the requirements of the Care Quality Commission and the General Dental Council.

Overview

The QCS Dental Quality Assurance Module contains policies and procedures for supporting the management of safe and effective services in General Dental Practice. This Module covers Quality Assurance in the areas of Management, HR, Listening to Patients and Clinical Governance. Exclusively, this module enables you to achieve a `Gold Standard` in business practice and assure the high-quality clinical care that patients expect. This module also provides the capability to audit the quality of Corporate, Human and Clinical Governance.

QA (Quality Assurance) is often misunderstood and many practitioners do not fully engage with the process because they consider it time-consuming and complex. However, QA is one of the foundations of delivering high-quality healthcare services and this module breaks the process down into easily digestible steps. CQC requires evidence of Quality Assurance as part of the inspection process.

As with all `self-help` processes, it is essential, to be honest and work through the workbooks and suggestions to get the best results. The QCS Mock Inspection Toolkit enables you to undertake simulated inspections, measure your performance and set goals for improvement. You can then be confident about providing high-quality dental care which is compliant, appreciated by existing patients and helps bring new patients to your door.

Overview

Before opening the doors to patients, it is a requirement for all new Dental Practices is to register with the Care Quality Commission. It is a criminal offence to provide services for which you are not registered. This may be a significant challenge for a start-up practice; navigating CQC registration is often seen as a daunting task.

To assist new dental service providers with the CQC registration process, Quality Compliance Systems has created a CQC Registration Module. This puts all the policies, procedures and guidance you need to successfully meet the essential requirements of Primary Care Dental Registration at your fingertips.

Together these policies form a solid foundation for running your organisation and enable you to confidently complete your practice registration with the Care Quality Commission.  This module allows you to successfully work through the registration process; however, you can build on this to achieve `Gold Standard` compliance as an ongoing project.

Overview

Accidents happen in everyday situations in even the most safety-conscious environments. Dental practices need to properly manage all aspects of health and safety. The health of patients and staff may be compromised by failing to put adequate procedures in place. This is why it is essential to implement the right health and safety systems and policies. The QCS Health and Safety Module is continually revised to keep it up to date and in step with regulatory change and adaptations to best practices, including Quality Assurance requirements.

Intuitive risk assessment, habitual incident reporting and analysis which deliver insight are all central to good health and safety. This module enables you to:

• To perform risk assessments which uncover the real risks within the practice environment.
• Develop and utilise a reporting system that ensures all accidents and incidents are reported and recorded by staff.
• Continually review your policies and practices to ensure they are current and fit for purpose.

Overview

Every Practice has a responsibility to manage any medications used or stored in the practice in a safe and responsible way. Practitioners and other staff need to show that Outcome 9 of the CQC Essential Standards is being acknowledged and followed.

Consequently, all staff are expected to follow due procedure in receiving, handling, storage, administering and disposing of medications and medicaments. There are particular Statutes and Regulations which apply in addition to good practice and safety procedures. This is an area sometimes forgotten about in General Dental Practice, but an essential area to ensure the safe and effective treatment of patients.

Overview

Since 1987 the term “universal precautions” has explained the interventions made by all healthcare workers when they come into contact with blood and bodily fluids from a patient. This is now commonly referred to as “standard infection control precautions”. The aim is to protect health workers and their patients from potentially dangerous infections contracted through contact with blood or bodily fluids. Consequently, a practice should consider all patients are a risk for cross-infection and a standard system of infection control precautions needs to be put in place and followed by all dental staff. The QCS Infection Control Module conforms to the new HTM 01 05 regulations and guidance from professional bodies on good practice. Such advice may be subject to change without warning and it is the responsibility of the Registered Manager to keep up to date with compliance.

It is recognised that not all practices will be in a position to adopt best practice recommendations. The module includes guidance to ensure that those in such a position understand what is required. In the event of an inspection by CQC or local contracting organisations, every practice is expected to have a plan available. The QCS Infection Control Module provides everything required to meet the CQC requirements.

Overview

The aim of the QCS Care and Treatment Module is to ensure that dental care professionals are able to deliver high-quality, person-centred dental treatment in a straightforward and easy-to-understand manner. A carefully constructed treatment plan is at the very heart of all care management services and QCS Compliance Centre provides you with the tools to achieve this.

Be sure to read through the guidance relating to treatment planning and find out how our policies and procedures can be used to adhere to best practices in dental care.

Overview

Clinical Governance is often misunderstood and an area which many practitioners find confusing and complicated. The QCS Dental Clinical Governance Module contains policies and procedures for supporting the practice of safe, effective and transparent services in General Dental Practice. This Module covers clinical safety, evidence-based practice and patient involvement. Uniquely, this module allows you to meet CQC standards for Clinical Governance and is the framework which all staff in the practice can use to learn about patient-centred aspects of care.

Overview

Maintenance is an important management function within a Dental Practice. It is part of the Health and Safety provision and one of the Risk Management procedures. The health and well-being of patients and staff may be compromised by failing to maintain premises and equipment properly. It is essential to operate a maintenance schedule which protects patients and staff from risk and assures continued use of premises and availability of equipment.

Overview

HR (Human Resources) is a central part of any business. However, in healthcare, it has a particularly specialist function as employees are involved in the improving health and well-being of patients. There are specific legal and managerial responsibilities which need to be addressed when employing nurses and other professionally registered staff.

The QCS HR package is widely used and comes with good recommendations from managers. It is complete with templates and resources to cover all eventualities

Overview

Safeguarding children and vulnerable adults from harm is a requirement taken very seriously by CQC. It is widely accepted that dentists play a crucial role in protecting children and vulnerable adults from abuse and neglect. Clinicians may be told or notice things that teachers and social workers, for example, may not. As clinicians, you may have access to confidential information that causes you to have concerns for the safety or well-being of children.

Safeguarding issues also include confidentiality, learning how to avoid risk and obtaining the level of training required for all staff. Sign up for the Safeguarding Module and find what information you need to display in public and staff areas.