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How can QCS Enhance Care Agency Operations?

QCS Compliance Centre enables home care agencies to tackle some of the most problematic aspects of delivering high-quality home care services. Delivered by a dispersed workforce without close supervision, domiciliary care services are more likely to suffer from inconsistent practice and standards. So embedding best practice is a constant challenge for home care service providers.

Because all new QCS customers experience a comprehensive onboarding process, rather than a set of generic, off-the-shelf policies, the system delivers highly personalised documents, allowing domiciliary care agencies to embed quality processes throughout their organisations.

In partnership with

"We can now look more at how we develop the service towards individual needs" Keynsham Mencap Family Home

What Policies and Procedures can Care Agencies Expect?

Administration
Administration COVID 19 Hub Care Management Care Planning Data Protection Fundamental Standards Health and Safety Human Resources Medications Management Mock Inspection Toolkit Quality Assurance Stakeholder Surveys Support Services
Business OperationsCommunicationsFinanceRegistration & Compliance
Business Admin COVID-19Care Management COVID-19Health and Safety COVID-19
Care PracticeRights & AbuseRisk Assessment and Personal Planning
AssessmentsCare Planning GuidanceCare PlansExample Assessments and Care PlansPre-AssessmentRisk Assessment & Care PlanningRisk AssessmentsService CommencementSupplementary Documents
FormsPolicies
Policy
Building ServicesBuildings and EquipmentHealth & SafetyRisk Assessment
Absence, Holidays and SicknessContract of EmploymentEquality and Human RightsJob DescriptionsMiscellaneousPerformance & DisciplineRecruitment, Induction and TrainingStaff Wellbeing
Medications Management
CARINGEFFECTIVEMock Inspection ToolkitRESPONSIVESAFEWELL-LED
Administration Quality AssuranceCare Management Quality AssuranceHuman Resources Quality AssuranceManagement of Quality AssuranceQuality Audit Tools
External Professionals Relatives and RepresentativesService UsersStaff
External Professionals Relatives and RepresentativesService UsersStaff
AB07 - Computer, Email and Internet Usage Policy and Procedure
AB08 - Financial Administration Policy and Procedure
AB15 - Tender Information Policy and Procedure
AB16 - Register of Other Interests Policy and Procedure
AB17 - Service User File Policy and Procedure
AB20 - Gifts, Donations, Wills and Bequests From Service Users Policy and Procedure
AB25 - Vehicle Insurance Policy and Procedure
AB26 - Social Networking Policy and Procedure
AB27 - Adverse Weather Conditions Policy and Procedure
AB32 - Distribution of Safety Alert Broadcasts, Rapid Response Reporting and Safety Notices Policy and Procedure
AB36 - Supporting Service Users During Adverse Weather Policy and Procedure
AB37 - Data Security and Protection Toolkit (DSPT) Policy and Procedure
AB41 - Policy Management Policy and Procedure
ABN11 - Root Cause Analysis Policy and Procedure
AR72 - Pets Policy and Procedure
AC04 - Communication Policy and Procedure
AC07 - Emergency Communication Policy and Procedure
AC09 - Information Pack Policy and Procedure
AC10 - Monitoring of Business Communications Policy and Procedure
AC14 - Monitoring of Business Performance Policy and Procedure
AC24 - Media Handling Policy and Procedure
AF06 - Purchasing Policy and Procedure
AF07 - Service User’s Finances Policy and Procedure
AF08 - Receipt of Delivered Goods Policy and Procedure
AR01 - Safeguarding Children and Child Protection Policy and Procedure
AR05 - Photographs Policy and Procedure
AR06 - Refusal to Hold Records Policy and Procedure
AR10 - Service User Contract Policy and Procedure
AR16 - Service User Guide
AR21 - Statement of Purpose Policy and Procedure
AR26 - Volunteers Policy and Procedure
AR27 - Witnessing of Documents Policy and Procedure
AR34 - Termination of Service User's Service Contract Policy and Procedure
AR35 - Missing Service User Policy and Procedure
AR38 - Duty of Candour Policy and Procedure
AR40 - CQC Ratings Display Policy and Procedure
AR41 - Fit and Proper Person - Directors (CQC) Policy and Procedure
AR42 - Access to People's Homes Policy and Procedure
AR43 - Consumption of Alcohol Policy and Procedure
AR67 - CQC Registered Manager Application and Interview Policy and Procedure
AR70 - New Provider Registration Guidance Policy and Procedure
AR44 - Closure of Service Policy and Procedure
CC10 - Body Temperature Policy and Procedure
CC112 - Respiration Observation Policy and Procedure
CC114 - Oxygen Saturation Monitoring Policy and Procedure
CC116 - Blood Pressure Monitoring Policy and Procedure
CC118 - Pulse Rate Monitoring Policy and Procedure
CC120 - Level of Consciousness Policy and Procedure
CP27 - Resuscitation Policy and Procedure
CR66 - Service User Domestic Violence and Abuse Policy and Procedure
CR70 - Advance Care Planning Policy and Procedure
MIGM02 - Mini Mock Inspection - COVID19 Quality Audit
CC07 - Clinical Waste Disposal Policy and Procedure
CC34 - Infection Control Policy and Procedure
HS11 - Personal Protective Equipment (PPE) Policy and Procedure
HS13 - Pandemic Policy and Procedure
HS16 - Coronavirus Policy and Procedure
CC100 - Dysphagia (Swallowing Difficulty) and Risk of Choking Policy and Procedure
CC104 - Illegal Drug Misuse in the Service User's Home Policy and Procedure
CC107 - Management of Medical Devices Policy and Procedure
CC108 - Catheter Care Policy and Procedure
CC109 - Supporting Independence with Holidays Policy and Procedure
CC11 - Diabetes Policy and Procedure
CC110 - Clinical Procedures Policy and Procedure
CC125 - Changes in Health State Policy and Procedure
CC128 - Epilepsy Policy and Procedure
CC130 - Co-Production Policy and Procedure
CC17 - GP and Visiting Professionals Policy and Procedure
CC177 - Staff Vaccination and Immunisation Policy and Procedure
CC179 - Handover Communication Policy and Procedure
CC183 - Supporting Service Users to Vote Policy and Procedure
CC185 - Supporting Plus Size, Obese and Bariatric Service User's Care Policy and Procedure
CC188 - Sepsis Awareness Policy and Procedure
CC31 - Supporting Communication and Sensory Needs Policy and Procedure
CC32 - Entry to Service Users' Premises and Safekeeping of Keys Policy and Procedure
CC33 - Nutrition and Hydration Policy and Procedure
CC37 - Medical Emergency Policy and Procedure
CC38 - Mobility Policy and Procedure
CC39 - Oxygen Use Policy and Procedure
CC41 - Dementia Policy and Procedure
CC44 - Electronic Call Monitoring - Late and Missed Visits Policy and Procedure
CC45 - Personal Shopping Policy and Procedure
CC46 - Depression Policy and Procedure
CC48 - Stoma Care Policy and Procedure
CC62 - Bereavement, Grief and Loss Policy and Procedure
CC63 - Suicide Prevention Policy and Procedure
CC66 - Adults with Autism Policy and Procedure
CC76 - Expected Death Policy and Procedure
CC77 - Promoting Independence with Continence Policy and Procedure
CC79 - Moving and Handling Policy and Procedure
CC82 - Enteral Feeds and PEG Support Policy and Procedure
CC83 - Live-in Care Policy and Procedure
CC84 - Unexpected Death Policy and Procedure
CC88 - Supporting Independence in Personal Care Policy and Procedure
CC90 - Heatwave Policy and Procedure
CC96 - Pressure Ulcer Management Policy and Procedure
CC97 - Service User Vaccination and Immunisation Policy and Procedure
CC99 - Falls Management Policy and Procedure
CCN07 - Supporting Wellbeing Policy and Procedure
CR30 - Participation Policy and Procedure
CR60 - Use of Bed Rails Policy and Procedure
CR61 - Access to NHS Services Policy and Procedure
CR02 - Advocacy Policy and Procedure
CR05 - Choice of Carer Gender Policy and Procedure
CR100 - Safeguarding Adults Policy and Procedure
CR12 - Mental Health Act 1983 and Regulations 2008 Policy and Procedure
CR17 - Reducing Physical Intervention Policy and Procedure
CR19 - Risk Taking Policy and Procedure
CR21 - Dignity, Respect and Choice Policy and Procedure
CR22 - Consent to Care, Support and Treatment Policy and Procedure
CR23 - End of Life Care Planning Policy and Procedure
CR24 - Privacy Policy and Procedure
CR25 - Supporting Recreational Activities Policy and Procedure
CR26 - Deprivation of Liberty in Community Settings Policy and Procedure
CR27 - Service User Communication with Organisation Policy and Procedure
CR28 - Staff Identification Policy and Procedure
CR29 - Equality and Human Rights Policy and Procedure
CR34 - Sex, Sexuality and Relationships Policy and Procedure
CR46 - Mental Capacity Act (MCA) 2005 Policy and Procedure
CR57 - Protecting Vulnerable People from Radicalisation Policy and Procedure
CR58 - Professional Boundaries Policy and Procedure
CR97 - Substance Abuse Policy and Procedure
CR98 - Service User Bullying Policy and Procedure
CP35 - Smoking Policy and Procedure
CA503 - Breathing Assessment
CA504 - Communication Assessment
CA505 - Continence Assessment
CA506 - Cultural, Spiritual, Social and Relationships Assessment
CA508 - Medication Assessment
CA509 - Mental Health Assessment
CA510 - Moving and Handling Assessment
CA511 - Nutrition and Hydration Assessment
CA512 - Pain Assessment
CA513 - Personal Hygiene Assessment
CA514 - Skin Assessment
CA515 - Sleeping Assessment
CA517 - Activity Assessment
CA519 - Behaviours That May Challenge Assessment
CA520 - Clinical Assessment
CA521 - Domestic Assessment
CA522 - Equipment Assessment
CA523 - Environment Assessment
CA524 - Financial Assessment
CA525 - Oral Care Assessment
CG502 - QCS Care Planning and Assessment Guidelines
CG503 - Care Planning Quick Document Finder
CP501 - Behaviours That May Challenge Care Plan
CP502 - Breathing Care Plan
CP503 - Catheter Care Plan
CP504 - Chest Infection Care Plan
CP505 - Choking Care Plan
CP506 - Communication Care Plan
CP507 - Continence Care Plan
CP508 - Cultural, Spiritual, Social and Relationships Care Plan
CP509 - Diabetes Care Plan
CP510 - Epilepsy Care Plan
CP511 - Falls Risk Management Care Plan
CP513 - Moving and Handling Care Plan
CP515 - Medication Care Plan
CP516 - Mental Health Care Plan
CP517 - Nutrition and Hydration Care Plan
CP518 - Pain Management Care Plan
CP519 - Personal Hygiene Care Plan
CP520 - Skin Care Plan
CP521 - Sleeping Care Plan
CP522 - Urinary Infection Care Plan
CP523 - Activity Care Plan
CP524 - Domestic Care Plan
CP525 - Environment Care Plan
CP526 - Financial Care Plan
CP527 - Oral Care Plan
CP532 - Advance Care Plan
CP533 - Positive Behaviour Care Plan
CP534 - Stoma Care Plan
CP531 - Care Plan Confirmation Form - Example
CS501 - Breathing Assessment - Example
CS502 - Communication Assessment - Example
CS503 - Continence Assessment - Example
CS504 - Cultural, Spiritual, Social and Relationships Assessment - Example
CS506 - Medication Assessment - Example
CS507 - Mental Health Assessment - Example
CS508 - Moving and Handling Assessment - Example
CS509 - Nutrition and Hydration Assessment - Example
CS510 - Pain Assessment - Example
CS511 - Personal Hygiene Assessment - Example
CS512 - Skin Assessment - Example
CS513 - Sleeping Assessment - Example
CS514 - Behaviours That May Challenge Care Plan - Example
CS515 - Breathing Care Plan - Example
CS516 - Catheter Care Plan- Example
CS517 - Chest Infection Care Plan - Example
CS518 - Choking Care Plan - Example
CS519 - Communication Care Plan - Example
CS520 - Continence Care Plan - Example
CS521 - Cultural, Spiritual, Social and Relationships Care Plan - Example
CS522 - Diabetes Care Plan - Example
CS523 - Epilepsy Care Plan - Example
CS524 - Falls Risk Management Care Plan - Example
CS526 - Moving and Handling Care Plan - Example
CS528 - Medication Care Plan - Example
CS529 - Mental Health Care Plan - Example
CS530 - Nutrition and Hydration Care Plan - Example
CS531 - Pain Management Care Plan - Example
CS532 - Personal Hygiene Care Plan - Example
CS533 - Skin Care Plan - Example
CS534 - Sleeping Care Plan - Example
CS535 - Urinary Infection Care Plan - Example
CS536 - Personal History - Example
CS537 - Activity Assessment - Example
CS538 - Activity Risk Assessment - Example
CS539 - Behaviours That May Challenge Risk Assessment - Example
CS540 - COSHH Risk Assessment - Example
CS541 - Equipment Register - Example
CS542 - Financial Risk Assessment - Example
CS543 - Medication Risk Assessment - Example
CS544 - Care Plan Consent Form - Example
CS545 - Care Review and Evaluation Record - Example
CS546 - Daily Progress and Evaluation Record - Example
CS547 - Enquiry Form - Example
CS548 - Family and Advocate Communication Record - Example
CS549 - Visiting Professional Record - Example
CS550 - Visit Summaries - Example
CS551 - Behaviours That May Challenge Assessment - Example
CS552 - Clinical Assessment - Example
CS553 - Domestic Assessment - Example
CS554 - Equipment Assessment - Example
CS555 - Environment Assessment - Example
CS556 - Financial Assessment - Example
CS557 - Oral Care Assessment - Example
CS558 - Activity Care Plan - Example
CS559 - Domestic Care Plan - Example
CS560 - Environment Care Plan - Example
CS561 - Financial Care Plan - Example
CS562 - Oral Care Plan - Example
CS563 - Advance Care Plan - Example
CS564 - Positive Behaviour Care Plan - Example
CS565 - Stoma Care Plan - Example
CA516 - Personal History
CA518 - Enquiry Form
CP20 - Service User Care Planning Policy and Procedure
CP21 - Continuity of Care and Support Policy and Procedure
CP28 - Cooperating with Other Providers Policy and Procedure
CP32 - Specialist Needs Policy and Procedure
CR500 - Activity Risk Assessment
CR501 - Behaviours That May Challenge Risk Assessment
CR502 - COSHH Risk Assessment
CR503 - Equipment Register
CR504 - Financial Risk Assessment
CR505 - Medication Risk Assessment
CA18 - Admission and Discharge Policy and Procedure
CP31 - Advance Decision Policy and Procedure
CD501 - Daily Progress and Evaluation Record
CD502 - Family and Advocate Communication Record
CD503 - Visiting Professional Record
CD506 - Care Plan Consent Form
CD507 - Care Review and Evaluation Record
CD508 - Visit Summaries
CG501 - Timeline for Assessment, Care Planning and Review
CP528 - Care Plan Confirmation Form
CP529 - Care Plan Contents List
CP530 - Care plans cover sheet
GDPRF02 - Appointment of a Data Protection Officer
GDPRF03 - Template Subject Access Request Letter
GDPRF04 - Cookies Example Policy Statement
GDPRF05 - Template Privacy Policy - Employees
GDPRF06 - Template Privacy Policy - External
GDPRF07 - Breach Notification Process Map
GDPRF08 - Website Privacy Statement
GDPRF09 - Consent Authorisation Form - Person with Capacity
GDPRF10 - Consent Authorisation Form - Person Lacking Capacity
GDPRF11 - Subject Access Request
GDPRF12 - Privacy Impact Assessment
AB61 - Archiving, Disposal and Storing of Records Policy and Procedure
AC01 - Access to Information Policy and Procedure
GDPR01 - Overarching UK GDPR Policy and Procedure
GDPR02 - Appointing a Data Protection Officer Policy and Procedure
GDPR03 - Data Security and Data Retention Policy and Procedure
GDPR05 - Subject Access Requests Policy and Procedure
GDPR06 - Breach Notification Policy and Procedure
GDPR07 - Data Protection Impact Assessment (DPIA) Policy and Procedure
GDPR08 - Website Privacy and Cookies Policy and Procedure
GDPR09 - Data Privacy Policy and Procedure
GDPR10 - Consent Authorisation Policy and Procedure
GDPR11 - National Data Opt-Out Policy and Procedure
GDPR13 - Data Quality Policy and Procedure
GDPR14 - Network Security Policy and Procedure
GDPR15 - Legitimate Interests Assessment Policy and Procedure
GDPR16 - Clear Desk Policy and Procedure
FPC02 - CQC Fundamental Standards Policy and Procedure
FPC03 - Leadership and Management Policy and Procedure
FPC04 - Provider Information Return Policy and Procedure
MB09 - Security Policy and Procedure
ME08 - Safe Use of Hoists Policy and Procedure
MR04 - Fire Safety Policy and Procedure
MR06 - Electrical Safety Policy and Procedure
MR08 - Fire Safety in Service Users' Homes Policy and Procedure
ME09 - Asbestos Policy and Procedure
CC101 - Blood and Body Fluid Spillages Policy and Procedure
CC49 - Sharps and Needlestick Policy and Procedure
HR04 - Risk Assessment Policy and Procedure
HS01 - Accident and Incident Reporting Policy and Procedure
HS02 - Environmental Policy and Procedure
HS03 - Flooding Policy and Procedure
HS04 - Hazard Reporting Policy and Procedure
HS06 - Serious Incident Notification Policy and Procedure
HS07 - Workplace Environment Policy and Procedure
HS09 - Display Screen Equipment Policy and Procedure
HS12 - Driving For Work Policy and Procedure
HS34 - New and Expectant Mothers Policy and Procedure
HS36 - COSHH Policy and Procedure
HS37 - Working at Height Policy and Procedure
HS38 - Risk Management Policy and Procedure
PM20 - First Aid Policy and Procedure
PM21 - Transport Policy and Procedure
PM22 - Lone Working Policy and Procedure
CP04 - Service User Fire Evacuation Policy and Procedure
HR02 - Health and Safety Policy and Procedure
PA01 - Adoption Policy and Procedure
PA02 - Annual Holiday Policy and Procedure
PA04 - Maternity Leave Policy and Procedure
PA05 - Paternity Leave Policy and Procedure
PA07 - Sickness Absence Policy and Procedure
PA08 - Statutory Time Off Policy and Procedure
PA09 - Unable To Attend Workplace Policy and Procedure
PA10 - Shared Parental Leave Policy and Procedure
PA12 - Parental Leave Policy and Procedure
PA13 - Compassionate Leave Policy and Procedure
PC23 - Parental Bereavement Leave Policy and Procedure
PM19 - Menopause Policy and Procedure
PR27 - Standards of Conduct, Performance and Ethics Policy and Procedure
PC02 - Casual (“Bank”) Workers Policy and Procedure
PC06 - Appearance Policy and Procedure
PC08 - Staff Handbook
PC09 - Minimum Wage Policy and Procedure
PC10 - Notice Periods Policy and Procedure
PC11 - Part-Time Employees Policy and Procedure
PC12 - Staff Loans and Advances Policy and Procedure
PC13 - Staff Contracts Policy and Procedure
PC14 - Fixed-Term Workers Policy and Procedure
PC18 - Agency Staff Policy and Procedure
PC19 - Home Working Policy and Procedure
PC24 - Self Employment and Zero Hours Contracts Policy and Procedure
AB18 - Anti-Bribery Policy and Procedure
PE01 - Harassment Policy and Procedure
PE02 - Flexible Working Policy and Procedure
PE03 - Equality and Diversity Policy and Procedure
PE05 - Anti-Bullying Policy and Procedure
PE07 - Modern Slavery and Human Trafficking Policy and Procedure
PE08 - Gender Pay Reporting Policy and Procedure
PE09 - Transgender Policy and Procedure
PJ46 - Job Description Guidance
PM04 - Redundancy Policy and Procedure
PM05 - Retirement Policy and Procedure
PM11 - Raising Concerns, Freedom to Speak Up and Whistleblowing Policy and Procedure
PM13 - Working Time Regulations Policy and Procedure
PM14 - Staff Rota Policy and Procedure
PM15 - Smoking at Work Policy and Procedure
PM17 - On-Call Policy and Procedure
PM18 - Relationships at Work Policy and Procedure
PP01 - Absenteeism Policy and Procedure
PP02 - Alcohol and Drugs Policy and Procedure
PP03 - Discipline Policy and Procedure
PP04 - Grievances Policy and Procedure
PP05 - Moonlighting Policy and Procedure
PP06 - Obtaining Medical Reports Policy and Procedure
PP07 - Capability Policy and Procedure
PR22 - Director or Trustee's Development Appraisal Policy and Procedure
QQ17 - Management and Prevention of Violence at Work Policy and Procedure
PR01 - Development Appraisal Policy and Procedure
PR04 - DBS/Disclosure Policy and Procedure
PR16 - Right to Work Checks Policy and Procedure
PR17 - Manager’s Development Appraisal Policy and Procedure
PR18 - Employment of Young Persons Policy and Procedure
PR20 - Apprenticeship Agreement Policy and Procedure
PR23 - References Policy and Procedure
PR24 - Induction and Onboarding Policy and Procedure
PR26 - Recruitment Policy and Procedure
QP04 - Staff Retention Policy and Procedure
PM02 - Staff Mental Health and Monitoring Stress in the Workplace Policy and Procedure
CM03 - Overarching Medication Policy and Procedure
CM30 - Storage of Medication Policy and Procedure
CM31 - Safe Disposal of Medication Policy and Procedure
CM32 - Controlled Drugs Policy and Procedure
CM34 - Administration of Medicines Policy and Procedure
CM36 - Homely Remedies and Self-Care Policy and Procedure
CM37 - Training and Competency on Medications Policy and Procedure
CM38 - Medication Errors and Near Misses Policy and Procedure
CM39 - Auditing and Monitoring of Medication Policy and Procedure
CM40 - Covert Medication Policy and Procedure
CM42 - Medication Away from Home Policy and Procedure
CM43 - Ordering and Collecting Prescriptions Policy and Procedure
MICC01 - Mock Inspection: Caring
MICE01 - Mock Inspection: Effective
MI01 - Mock Inspection Toolkit Introduction
MICR01 - Mock Inspection: Responsive
MICS01 - Mock Inspection: Safe
MICW01 - Mock Inspection: Well-Led
QA01 - Administration Management Policy and Procedure
QA07 - Social Value Policy and Procedure
QA11 - Corporate Social Responsibility Policy and Procedure
QC24 - Good Governance Policy and Procedure
QC16 - Care Communication and Information Policy and Procedure
QC21 - Spot Checks Policy and Procedure
QP01 - Employee Satisfaction Survey
QQ03 - Complaints, Suggestions and Compliments Policy and Procedure
QQ08 - Management Meetings Policy and Procedure
QQ106 - Quality Meetings Policy and Procedure
QQ16 - Quality Review Policy and Procedure
QQ19 - Auditing Policy and Procedure
QQ00 - Quality Audit Guidance
QQ100 - Fire Equipment Audit
QQ101 - Subject Access Requests Audit
QQ102 - First Aid Box Audit
QQ103 - Safety Alerts Audit
QQ104 - Clinical Waste Audit
QQ105 - Infection Control - Staff Practices Audit
QQ23 - Accident and Incidents Audit
QQ24 - Safeguarding Audit
QQ25 - Dignity Audit
QQ26 - Dignity Audit - Staff Observation
QQ27 - Fire Safety Audit - Office Environment
QQ28 - Fire Safety Audit - Staff
QQ29 - First Aid Audit - Office Environment
QQ30 - First Aid Audit - Staff
QQ31 - Hoists and Lifts Audit
QQ32 - Infection Control Audit
QQ36 - Medication Audit - Controlled Drugs
QQ37 - Medication Audit - Covert and Self Medication
QQ38 - Medication Audit - Homely Remedies
QQ39 - Medication Audit - Ordering and Returns
QQ40 - Medication Audit - Storage, Security, Audits and Checks
QQ41 - Medication Audit - TMARS
QQ42 - PPE Audit
QQ43 - PPE Audit - Staff Observation
QQ44 - RIDDOR Audit
QQ45 - Sharps and Needlesticks Audit - Containment and Disposal
QQ46 - Sharps and Needlesticks Audit - Staff Training
QQ47 - Slips, Trips and Falls Audit - Office
QQ48 - Slips, Trips and Falls Audit - Service User
QQ49 - Slips, Trips and Falls Audit - Service User's Home
QQ78 - Pressure Prevention Audit
QQ84 - Care Planning Audit
QQ85 - Financial Transaction Audit
QQ94 - Clear Desk Audit
QQ95 - Medication Errors/Near Misses Audit
QQ96 - Moving and Handling Equipment Audit
QQ97 - Mobile Device Security Audit
QQ99 - COVID-19 – Office Environment Audit
FSP14 - External Professionals Survey
FSP12 - Friends, Relatives and Advocates Survey
FSP11 - Service Users Survey
FSP13 - Staff Survey
FSP14 - External Professionals Survey
FSP12 - Friends, Relatives and Advocates Survey
FSP11 - Service Users Survey
FSP13 - Staff Survey
Up to 1,340 pages with 368+ easy to follow domiciliary care policies and procedures, available in Word and PDF
Mock Inspection Toolkit that lets you thoroughly prepare your home care agency for CQC inspections
Supports CQC registration for home care agencies as required by The Health and Social Care Act 2008
Upload your own documents to supplement the system for an even more comprehensive and personalised adult social care compliance tool

How can QCS Help you Align with UK Regulatory Policies and Procedures?

QCS Compliance Centre
QCS Compliance Centre Risk Assessment Mock Inspection Toolkits Safeguarding Residential Services Quality Assurance Medications Management Infection Control Human Resources Health & Safety CQC Registration Care Plan Templates GDPR

Overview

QCS Compliance Centre for Domiciliary Care enables home care agencies to tackle some of the most problematic aspects of delivering high-quality home care services. Delivered by a dispersed workforce without close supervision, domiciliary care services are more likely to suffer from inconsistent practice and standards. It is a matter of some complexity for home care service providers to bring best practice together with compliance without expertise in the CQC regulatory framework.

How can QCS help?

Our comprehensive QCS Compliance Centre is designed to meet the needs of home care agencies, enabling compliance with Care Quality Commission (CQC) and inspection. QCS Compliance Centre is organised as modules and product packs for each specific area of practice and is supplied as an online service. This combination allows maximum flexibility in disseminating standardised service practice across your dispersed workforce. QCS Compliance Centre is originated and maintained centrally by a team, experts in domiciliary care practice and the applicable legislative and regulatory code. We update the online system whenever the regulatory code or best practice changes. This enables you to ensure the care your workforce delivers remains in step with compliant practice. There is an increased need for care workers to deliver some aspects of care that were once the preserve of nurses. Care planning is a fundamental requirement. The QCS Compliance Centre guides care workers through the care planning process, ensures nothing is omitted and ultimately enables high quality CQC compliant care to be delivered to every service user.

The QCS Compliance Centre also helps to address the other issues of your dispersed remote workforce, including overcoming communication issues and providing better access to support and advice. QCS Compliance Centre resources also facilitate training and development and coaching and mentoring, both important factors for improving standards and retaining staff.

Key Points

Supports your CQC Compliance under The Health and Social Care Act 2008
Fully customised to your domiciliary care organisation as required by the CQC
Save Time — How long would it take you to create and update 1,340+ pages of Home Care guidance?
All of your policies are kept up to date and accessible 24/7 online and through your mobile app by all of your staff

Overview

Being a Domiciliary Care Manager, you must be knowledgeable about the need to complete risk assessments & quality audits for your service. Discovering how your care agency processes are performed will impact your service users and the organisation overall.

The QCS Risk Assessment Module has 4 built-in categories to help you run your business effectively: Business Operations, Communications, Finance, Registration & Compliance.

Key Points

16 Interactive Risk Assessments with action plans and management alerts
10 Interactive Quality Assurance Audits with action plans for on-going compliance
Upload your own risk assessments to supplement the system for an even more comprehensive and personalised compliance tool
All of your policies are kept up to date and accessible 24/7 online and through your mobile app by all of your staff.

Overview

Obtaining successful registration with the CQC is, as numerous domiciliary care providers know, only half of the story. Making sure your agency continues providing excellent care is mostly based on successfully passing your CQC inspections. Failure to pass a CQC inspection may have severe implications, e.g. Shutting down your services.

This kind of motion may obstruct the stability of your domiciliary care agency, so ensuring the appropriate policies and procedures are in place to offer all current service users with the absolute best care is very vital. Effectively making use of QCS Compliance Centre allows you to move you immeasurably in the direction of accomplishing this goal.

We have a toolkit for every Key Line of Enquiry (KLOEs) under the five key questions:

  • Is the service SAFE?
  • Is the service EFFECTIVE?
  • Is the service CARING?
  • Is the service RESPONSIVE?
  • Is the service WELLLED?

Each toolkit is made of three parts:

  • Evidence – Planning, gathering feedback, talking to people, observation, and records
  • Evidence Checklist – A simple tool to help you with the data and figure out any areas that require improvement
  • Action Plan – Plan the actions needed to deliver outcomes. The toolkit has been developed to help identify areas of concern and take measures to address them appropriately before the CQC inspects. It is a proactive tool to make sure you stay ahead of the game and work perfectly into a Good or Outstanding rating.

Key Points

CQC Inspection Preparation made simple
Compliant under The Care Act 2014 and The Health and Social Care Act 2008 (Regulated Activities) (Amendment) Regulations 2014
Documents are fully customised to you as required by the CQC
Save Time — How long would it take you to create and update over 100 pages of CQC guidance?

Overview

The responsibilities of domiciliary care managers according to safety applies to each individual living and working at the care home. It is important to ensure you have clear policies with regard to both.

The QCS Safeguarding module is consistently improved so that it’s updated when it comes to current best practices.

This allows you to:

  • Be certain that all procedures are in place for the correct reporting of suspicions of misuse or harm to service users.
  • Possess a management system in place to make sure that the review of abuse and a care plan process is put in place with the appropriate measure to safeguard the individual from any additional harm.
  • Advise employees about laws and regulations you can use to safeguard and assist service users and the staff who look after them.
  • Handle risk in a way that balances out service users’ rights and your obligation of care.

Key Points

Simple to use online interface for all safeguarding procedures
Fully comprehensive approach – Over 60 easy to follow policies and procedures, available in Word and PDF
Upload your own documents to supplement the system for even more comprehensive and personalised safeguarding procedures that meet the CQC Key Lines of Enquiry
Online customisation lets you change fields that can be customised to your care service

Overview

Hygiene

All care employees must wash their hands before and after dealing with food products. All food items must also be cleaned prior to use. Those who are working in the food management area must keep a top level of personal hygiene and food handlers must put on appropriate neat and wear suitable, safety clothing.

Catering

The QCS Residential Services Module compiles all the essential policies required for a compliant catering service.

The Catering area is split into two classes: Catering Services and Hygiene. In those categories you will find policies, procedures and checklists to assist with:

  • Catering Stocks
  • Uniforms
  • Kitchen Safety
  • Menu Choice
  • Cleaning Schedule and Audit
  • Cross Contamination
  • Food Hygiene
  • Risk Assessment & Safety

Within our Risk Assessment category under the Residential Services, you can find the ‘CCTV and use of hidden cameras’ policy and procedure.

Key Points

Compliant under The Care Act 2014 and The Health and Social Care Act 2008 (Regulated Activities) (Amendment) Regulations 2014
Policies & Toolkits created by the UK’s leading knowledge experts, combined with up to 8,500 personalised pieces of information about your organisation.
Save Time — How long would it take you to create and update up to 168 pages of guidance?
All of your policies are kept up to date and accessible 24/7 online and through your mobile app by all of your staff.

Overview

The QCS Mock Inspection Toolkit is an excellent solution to assist with quality assurance in domiciliary care agencies. In accordance with the CQC Fundamental Standards, the Mock Inspection Toolkit offers a vital quality assurance initiative which helps you to comprehend the degree to which your service is CQC compliant.

It’s an undeniable fact that every domiciliary care provider will be inspected sooner or later by the regulator; so why hold back until it is too late for taking corrective action? The purpose of the toolkit is to find any weak areas in the services that your agency provides. The Registered Manager should seek to complete Mock Inspections on a regular basis to track progress and act if improvements are required.

The QCS Mock Inspection Toolkit includes a selection of useful workbooks and recommendations allowing you to go over inspections, evaluate your performance level and set yourself targets for growth.

Key Points

Policies & Toolkits created by the UK’s leading knowledge experts, combined with up to 8,500 personalised pieces of information about your organisation.
Compliant under The Care Act 2014 and The Health and Social Care Act 2008 (Regulated Activities) (Amendment) Regulations 2014
Save Time — How long would it take you to create and update all of this guidance?
All of your policies are kept up to date and accessible 24/7 online and through your mobile app by all of your staff.

Overview

All domiciliary care services are required to make sure that medicines are received, handled, stored, administered, discarded and documented in line with statutory and regulatory requirements, in addition to best practice recommendations.

Medicine records are essential in every domiciliary care service. If you look after medicines for the people you care for at any given time, you should be able to identify the medicines prescribed for each person and how much they have left.

The QCS Medications Management Module effectively achieves compliance in this challenging area. The QCS medication audit tool assists you in ensuring this is the case while the medication risk assessment forms ensure that risk areas won’t be neglected. This module is made to assist with managing medications in the care service with full confidence through a reliable and secure medications policy.

Key Points

Compliant under The Care Act 2014 and The Health and Social Care Act 2008 (Regulated Activities) (Amendment) Regulations 2014
Policies & Toolkits created by the UK’s leading knowledge experts, combined with up to 8,500 personalised pieces of information about your organisation.
Save Time — How long would it take you to create and update up to 40 pages of guidance?
All of your policies are kept up to date and accessible 24/7 online and through your mobile app by all of your staff.

Overview

Infection Control in domiciliary care organisations is among one of the top objectives. Every carer must be competent in Infection Control, so they have knowledge of what it is, ways to avoid infections in the care home and what to do if a client has an infection and above all how to deal with it.

It is essential to implement the right infection control policies and procedures, both with the Infection Control Policy and Procedure and the infection control procedures embedded through QCS Compliance Centre.

The QCS Infection Control Module is consistently updated so that it is current with all regulatory changes for best practices. This allows you to:

  • Perform appropriate risk assessments that detail the true risks found within the care home.
  • Develop and employ a reporting system allowing care workers and Service Users to report and record all incidents which may compromise infection control.
  • Continuously evaluate current policies and practices to ensure they stay up to date and fit for purpose.

Key Points

Simple to use online interface for all infection control activity
Fully comprehensive approach – Up to 114 pages with 15+ easy to follow policies and procedures, available in Word and PDF
Upload your own documents to supplement the system for even more comprehensive and personalised infection control and CQC compliance tool
All of your policies are kept up to date and accessible 24/7 online and through your mobile app by all of your staff.

Overview

The success of any organisation will depend on its staff members; even more so in a delicate sector like health and social care, therefore recruiting the ideal employees and then handling employee relationships, is an essential element in getting long-lasting success.

It will likely be challenging to positively answer most of the CQC Key Questions (The Mum Test) and KLOEs without the appropriate staff to assist you.

The QCS Human Resources Module is a complete source of recruiting, managing and keeping your staff members including policies and procedures which includes: Absence, Holidays and Sickness, Contracts of Employment, Equality and Disability, Job Descriptions, Performance and Discipline, Recruitment, Induction and Training.

Key Points

Compliant under The Care Act 2014 and The Health and Social Care Act 2008 (Regulated Activities) (Amendment) Regulations 2014
Policies & Toolkits created by the UK’s leading knowledge experts, combined with up to 8,500 personalised pieces of information about your organisation.
Save Time — How long would it take you to create and update up to 504 pages of guidance?
All of your policies are kept up to date and accessible 24/7 online and through your mobile app by all of your staff.

Overview

Accidents occur daily in even the most safety-conscious environments. Domiciliary care providers really need to correctly manage every aspect of health and safety. The well-being of Service Users and employees may be put in jeopardy by neglecting to put sufficient procedures in place. For this reason, it is very important to put into action the correct health and safety systems and policies. The QCS Health and Safety Module is continually improved to keep it up to date and in step with regulatory change and adaptations to best practices, including Quality Assurance requirements.

User-friendly risk assessment, habitual incident reporting and analysis which deliver awareness are all central to great health and safety. This module allows you to:

  • To execute risk assessments which find out the real risks inside the domiciliary care environment.
  • Create and make use of a reporting system that helps ensure all accidents and incidents are reported and noted by employees.
  • Continually review your policies and practices to ensure they are up-to-date and fit for purpose.

Key Points

Compliant under The Care Act 2014 and The Health and Social Care Act 2008 (Regulated Activities) (Amendment) Regulations 2014
Policies & Toolkits created by the UK’s leading knowledge experts, combined with up to 8,500 personalised pieces of information about your organisation.
Save Time — How long would it take you to create and update up to 54 pages of guidance?
All of your policies are kept up to date and accessible 24/7 online and through your mobile app by all of your staff.

Overview

To help new domiciliary care agencies with the CQC registration, QCS has developed a CQC Registration Module which offers you all the policies, procedures and guidance you must have to effectively fulfil the essential requirements for domiciliary care registration.

Successfully registering and managing a domiciliary care service requires policies and procedures to be compliant. The CQC Registration Module contains policies and procedures that go over all compliance-related activities. The following categories are covered: Administration; CQC Compliance; Care Management; Health and Safety; Human Resources; Catering; Maintenance; and Quality Assurance.

These policies help to create the foundation of how your organisation operates, assisting you to confidently carry out your domiciliary care registration with the Care Quality Commission.

Key Points

Supports your CQC Registration under The Care Act 2014 and The Health and Social Care Act 2008 (Regulated Activities) (Amendment) Regulations 2014
All of your policies are kept up to date and accessible 24/7 online and through your mobile app by all of your staff.
Policies & Toolkits created by the UK’s leading knowledge experts, combined with up to 8,500 personalised pieces of information about your organisation.
Save Time - How long would it take you to create and update up to 646 pages of guidance?

Overview

By making use of our care plan template, you are able to develop care plans which are simpler to maintain. The care plan template ensures you complete documentation that complies with current CQC Fundamental Standards, and QCS Compliance Centre also provides communication tools that are effective in practice. We provide you with the template you need to complete a comprehensive and thorough care plan, which is a significant piece of evidence needed to answer many of your CQC KLOEs.

Be sure to read through the guidance relating to our care plan management provision and find out how our care plan examples can be used to adhere to best practices in this area of care.

Key Points

Promotes a highly personalised care approach
Our simple to use documents are all customised to you
CQC Compliant under The Care Act 2014 and The Health and Social Care Act 2008 (Regulated Activities) (Amendment) Regulations 2014
All of your policies are kept up to date and accessible 24/7 online and through your mobile app by all of your staff.

Overview

The General Data Protection Regulation 2016 (“GDPR”) is the most important change in data privacy regulation in 20 years and if it’s not already on your organisation’s agenda, now is the time to act.

The aim of GDPR is to protect personal information that any living individual provides to any organisation, including care and nursing homes, care agencies and medical practitioners and to ensure that the personal information is kept safe, secure and is used appropriately. It will replace the current UK law, the Data Protection Act 1998 (“DPA”). Many believe that the DPA no longer provides appropriate or sufficient protection for an individual’s personal information.

GDPR applies to any organisation that processes personal data relating to a data subject. It applies to all organisations including, for example, public authorities, not for profit organisations, limited companies, trusts, charities and sole traders. All organisations must comply with GDPR and may need to take steps and implement new processes and procedures to achieve such compliance by 25 May 2018.

QCS is producing and releasing all the documents you need to support your understanding of what GDPR means for you, and to make sure you are ready and prepared for its arrival. By 25 May 2018, the following policies & procedures will be available on your QCS Compliance Centre:

  • GDPR – An Overarching Policy
  • Initial Privacy Impact Assessment
  • Appointing a Data Protection Officer
  • Data Security and Retention
  • Website Privacy Policy & Procedure
  • Subject Access Requests – Internal Policy & Procedure
  • Subject Access Requests – Process Map
  • Subject Access Requests – Request Letter
  • Breach Notification – Internal Policy & Procedure
  • Breach Notification – Process Map
  • Fair Processing Notice Policy & Procedure
  • Consent Form
  • Privacy Impact Assessment (“PIA”)
  • Privacy Impact Assessment – An Explanatory Policy

Key Points

Supports your GDPR compliance under the General Data Protection Regulation 2016 (GDPR), which takes effect from 25 May 2018
Our policies, procedures, templates & guidance will smooth your pathway to successful GPDR implementation
Enjoy complete peace of mind – all the documents you need to support your Care sector GDPR compliance
"QCS evidently does the legwork that saves one countless hours of research necessary in formulating of accurate conclusions for critical policy formation" Conell Loggenberg, Google Review
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