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CQC Transitional Monitoring Approach Guidance


The CQC are adapting and developing their methods by using a transitional approach to monitoring services. This focuses on safety, how effectively a service is led and how easily people can access the service.

This will include a strengthened approach to monitoring, based on specific existing key lines of enquiry (KLOEs), so they can continually monitor risk in a service, using technology and their local relationships to have better direct contact with people who are using services, their families and staff in services and targeting inspection activity where the CQC have concerns. After reviewing this information they will have a conversation with you either online or by telephone. This is not an inspection, and CQC do not rate services following a call, although they will decide whether they need to take further regulatory action at this time, for example an inspection. As a provider, you need to be prepared to share your policy and also evidence of its use in each of the key lines of enquiry.

We have provided a Transitional Monitoring Approach guide outlining all the questions you may be asked and how you can be ready and prepared for the call.

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The CQC are adapting and developing their methods by using a transitional approach to monitoring services. This focuses on safety, how effectively a service is led and how easily people can access the service.

This will include a strengthened approach to monitoring, based on specific existing key lines of enquiry (KLOEs), so they can continually monitor risk in a service, using technology and their local relationships to have better direct contact with people who are using services, their families and staff in services and targeting inspection activity where the CQC have concerns. After reviewing this information they will have a conversation with you either online or by telephone. This is not an inspection, and CQC do not rate services following a call, although they will decide whether they need to take further regulatory action at this time, for example an inspection. As a provider, you need to be prepared to share your policy and also evidence of its use in each of the key lines of enquiry.

We have provided a Transitional Monitoring Approach guide outlining all the questions you may be asked and how you can be ready and prepared for the call.

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