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05th October 2020

Dental CQC Transitional Regulatory Approach (Last update: 05.10.20)

The CQC transitional regulatory approach is flexible and builds on what they have learnt during the height of the pandemic. The key components are:

  • A strengthened approach to monitoring, with clear areas of focus based on existing Key Lines of Enquiry (KLOEs), to enable the CQC to continually monitor risk in a service
  • Use of technology and the CQC's local relationships to have better, direct contact with people who are using services, their families, and staff in services
  • Inspection activity that is more targeted and focused on where the CQC have concerns, without returning to a routine programme of planned inspections

Here are the prompts that inspectors may use during their monitoring of primary care dental providers:


S1: How do systems, processes and practices keep people safe and safeguarded against abuse?

S2: How are risks to people assessed, and their safety monitored and managed, so they are supported to stay safe?

S3: Do staff have all the information they need to deliver safe care and treatment to people?

S4: How does the provider ensure the proper and safe use of medicines, where the service is responsible?


E1: Are people's needs assessed and care and treatment delivered in line with current legislation, standards, and evidence-based guidance to achieve effective outcomes?

E3: How does the service make sure that staff have the skills, knowledge, and experience to deliver effective care, support, and treatment?

E5: How are people supported to live healthier lives, and where the service is responsible, how does it improve the health of its population?


C1: How does the service ensure that people are treated with kindness, respect, and compassion, and that they are given emotional support when needed?

C2: How does the service support people to express their views and be actively involved in making decisions about their care, support, and treatment as far as possible?


R1: How do people receive personalised care that is responsive to their needs?

R3: Can people access care and treatment in a timely way?


W3: Is there a culture of high-quality, sustainable care?

W5: Are there clear and effective processes for managing risks, issues, and performance?

W8: Are there robust systems and processes for learning, continuous improvement, and innovation?

We will keep you updated of changes as they are announced and provide links to useful reading, policies, and associated documents.

*All information is correct at the time of publishing. Use of this material is subject to your acceptance of our terms and conditions.

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