Health and Social Care

Health and Social Care

  • Supports your CQC Compliance under The Care Act 2014 and The Health and Social Care Act 2008 (Regulated Activities) Regulations 2015
  • Policies & Procedures are fully customised to you as required by the CQC
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Society and its health and adult social care needs in the 21st century is a complex entity, with individuals requiring services that are tailored towards their specific needs.  The provision of care is no longer a generic one size fits all approach.  In 2008 the Healthcare and Adult Social Care professions were brought together for the first time in England, under the regulatory umbrella of the Care Quality Commission.

It is recognised that at some point we will all be a service users, requiring assistance in a variety of settings that should universally promise the same thing: excellent, person-centred, individualised care that welcomes and understands difference, whether that it is because of specific needs, cultural or ethnic diversity or just compassion and understanding.  As a professional, caring is a vocation, whether you are a GP, Dentist, Care Home Manager, Care Assistant or any other of the multitude of roles which support and ensure the success of this vital industry.

From a regulatory perspective the Care Quality Systems ties together how services as different as GP surgeries and domiciliary care agencies all work towards the same goals of excellence in care.  It doesn’t matter if you provide your care in day settings, to service users with mental health issues, learning difficulties, residential care or in dental practices, the principles behind this vocation is to ensure that those in your care are always treated with the utmost respect, their dignity and choices respected and their care provided world-class.

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  • Always very helpful

    Always very helpful, able to go the extra mile to assist with individual concerns. Helpline staff can signpost you to the best person for your query and follow up is very professional Ginny
  • New Member.

    New Member. Receiving excellent support from all the team, holding my had through each stage. Cathy
  • Customer Care Experience

    This was the first time that I have had any communication with the customer care team, and I must say that the service was first class. Kate, the customer care executive, was extremely knowledgeable and guided us around the system in a most "user friendly" way. During the course of our discussions, Kate became the first person to actually demonstrate to us the value of the QCS system, revealing many aspects of the system's capabilities of we had previously been… Richard
  • i found it very helpful and the lady…

    i found it very helpful and the lady was very patient and explained everything Claire
  • I have received my official letter of…

    I have received my official letter of Registration from the CQC today. I could not have done any of this without the beautiful TINA HALL. She made me feel like I was the only person that she was helping which I know is far from true! She never tired from my 'daft' questions when I was having 'blonde' moments. She reassured me and gave me confidence when I was ready to throw in the towel! Tina was patient, extremely helpful… Emma Howarth - Able Care Huddersfield

Expert Insights

QCS Expert Insights, where you can find all the latest news stories and opinions about the Dental, GP and Care Industries

19th November 2018

Verbal medication reminders

Cathy Cooke

  The verbal reminder (often referred to as prompting) is a commonly used medication support intervention for Service Users who can...

14th November 2018

The Magic of Music in Dementia Care

Katie Farrar Occupational Therapist

  “Music evokes emotion, and emotion can bring with it memory… it brings back the feeling of life when nothing else...

14th November 2018

Workplace Sickness

Napthens LLP Employment Law Specialists

  Workplace sickness will inevitably have an impact on the business as well as placing a strain on other employees. Encouragingly,...

14th November 2018

Remedying home remedies

Leah Cooke Nursing and Residential Care Specialist

  I have in my kitchen a large box, a box that sits high at the far end of a tall...

Ask Sheila

Sheila Scott OBE from National Care Association (NCA)

Latest Question

Can a DOLs be applied for someone who is in long term respite in a residential care home?

Hi Sheila, can a DOLs be applied for if someone is in long term respite in a residential care home ? On paper their home address is with family therefore different from the care home, however they have been receiving respite care full time for over a year. The Local Authority are continuing to fund on respite basis rather than permanent address.

  Dear A,   Thank you for your question.   DOLs applies as much to respite care as it does permanent care, if I were in your position and the service user in your opinion...

Read full answer

Policy Updates

Updated: 26th November 2018

Volunteers Policy and Procedure

Administration Registration & Compliance Region: | Reference: NIAR26
Updated: 26th November 2018

Moving and Handling Policy and Procedure

Care Management Care Practice Region: | Reference: NICC79
Updated: 26th November 2018

Disabled Workers Policy and Procedure

Human Resources Equality & Disability Region: | Reference: NIPE06
Updated: 26th November 2018

Business Mobile Phone Use Policy and Procedure

Administration Communications Region: | Reference: NIAC19
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