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Ready for your close up?
October 16, 2013
I heard on the radio this morning that the CQC’s new Chief is considering whether secret CCTV filming of care settings would increase early detection of poor practice. This followed…
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Carer of the Year Awards
October 11, 2013
I always look forward to December. Not just because of Christmas though. I wrote last week about how my home care company post out our annual quality surveys along with…
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Caring About High Standards – The Person Specification
October 10, 2013
Creating high standards is largely about people and what they bring to their work. Good recruitment and selection in the first place may do more to improve people performance in…
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Just an Idea – Reducing Bad Breath
October 10, 2013
OK, what do your best friends never tell you about? You know what the answer is, but I`m embarrassed to say! Well, apparently I`m not alone as a dentist as…
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Precious Time
October 9, 2013
I’m annoyed. These days it takes a lot for a news story to make me cross, but the revelation today that over 75% of care visits carried out by some…
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Shout about Service User Satisfaction
October 4, 2013
Yes, it’s that time of year again when I start to send out my Quality Audit forms to all my service users. For those of you who read my article…
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What do you mean by performance management?
October 3, 2013
Under-performers; 360o appraisal; or bonuses? In linking bonus to performance, recent research shows that fewer than half of all employers with bonus/commission/pay by results schemes assess whether the outcomes match…
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Deep End
October 3, 2013
Out of the 150 or so GP practices inspected by CQC so far, a number have failed to fully meet the standards inspected and have been issued with enforcement notices. …
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