17th May 2019

Tips to achieving Person Centred Care

The Personal Touch! 

It’s always gratifying to see a personal stamp on something, a uniqueness that resonates with you personally and is something to ultimately be treasuredFor people within the social care sector having that personal stamp on the care that is being delivered is paramount and should be evident in all areas of the care processIt is also a key factor within the  health and social care  regulations, which have Person Centred Care at the forefront of the requirements that social care providers must meet. Achieving this personal approach can be accomplished in a variety of ways: 

Care Planning  

A robust, personalised care plan is the roots at which the personal touch begins, being able to document things such as a customers likes and dislikes, their behavioural attributes and ways they would like their care to be carried out is key to the success of any care being delivered. The care plan needs to be full of elements that make up the specific and individual requirements of the customer and how they would like things to be done. It should never just be a generic list of statements of what is required to be carried out 

As much relevant detail as possible should be encompassed in a robust care plan and specific personal details addedExamples of this personalisation include thinking further than simply stating that the customer would like a cup of tea. Ask the questionshow does the person like to drink their cup of teaIs there a particular cup they use? Is the tea with milk and sugar, or do they prefer it a different way? We can never just presume that we know the way a customer likes things; all people have the right to receive the care they want.  

Applying the ‘mum’s test’ is also important at all stages of care, but never more so when a care plan is being completed. Those completing the care plan should always have in the back of their minds the concept of what information they would want people to document if it was their mum or relative being given care.  

Providing Care 

Branching out from the robust and personalised care plan, care must also be personalised. Care workerwill achieve this by following the specific instructions contained within the care plan; this forms the basis of the care being provided and allows care workers to form bonds with the service users as they complete the required tasks for them.  

Continuity of care workers is also crucial to establishing and maintaining this bond and will ensure the personal touch remainsBy keeping regular carers assigned to specific service usersthis contributes further to the personalised nature and familiarity of the service being carried out and is less likely to create problems in the longer term. Carer workers will be able to build up a rapport and bond with a customer that would otherwise not form if customer saw many different care workers over the course of a week.   

Tips for the Personal Touch 

As per the NICE Guidance on ensuring Person Centred Care, the following tips should be followed by social care providers to achieve person centred care: 

  • Ensure you support the goals and priorities of each customer, rather than providing ‘one size fits all’ service 
  • Allow support to focus on what the customer can or would like to do to maintain their independence, rather than just on what they cannot do 
  • Prioritise continuity of care by ensuring the customer is supported by the same care worker(s)  
  • Have a clear process for ‘matching’ service users and care workers which considers the customer’s personal support needs, the care worker’s skills and if possible and appropriate both parties’ interests and preferences.

*All information is correct at the time of publishing

Emily Watts

Domiciliary Care Policy Lead

Emily has a background in quality and compliance with specific expertise in audit. Her previous roles have included working with domiciliary care branches that required improvement and supporting them to action plan and improve their quality and compliance. Working at one of the largest UK domiciliary care providers ensured Emily was exposed to significant numbers of CQC, CIW and Care Inspectorate Scotland inspections. She led internal audits bench marking against regulatory standards , supporting managers in the drive to deliver high quality care and support. Emily has a proven track record in supporting the transformation of branches that require improvement, moving them to compliant and on the journey to outstanding. Read more

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