CQC Compliant Policies & Procedures for Care Homes
The QCS Care Home Management System enables providers of care home services to exert strong management control over every aspect of providing high quality and consistent care.
The problems of providing good services are well understood; this should mean they are easily rectified by using the CQC compliance framework. However, developing and implementing the necessary policies and procedures is not only time consuming, the expertise required puts it beyond the realistic capability of most small to mid-sized care homes.
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Our care home management system provides care home policies and procedures and is totally comprehensive in meeting the CQC compliance needs. The system enables care homes to take control of HR, an area which is generally recognised as being highly problematical. Not only does the system provide a strong process for recruiting and retaining staff, it has a significant role to play in maintaining the continual personal development (CPD) of staff by disseminating, informing, updating, compliant and best practice.
The core of the system is a comprehensive set of care home policies and procedures written and maintained by experts. Delivered as an online set of resources, it is mirrored with a printed set of ring bound manuals. This puts compliant practice for care home staff as well as good management practice for supervisory grades at their fingertips, available 24/7.
A combination of an open access approach and comprehensive recording formats enable consistency. Record keeping is highly structured; this promotes full awareness and the recording process is designed to generate data for the purposes of Quality Assurance assessments.
Key documents within the supported care home system include:
- Care plans
- Service user and staff handbooks
- Forms for:
- Risk assessments
- Managing health and safety
In line with contemporary best practice, the system promotes a supportive and empowering culture. One key benefit is enabling staff to maintain competence, which ultimately drives confidence and good morale, a key factor in delivering high quality service and maintaining care home standards.