Care Inspectorate Wales (CIW)

Care Inspectorate Wales (CIW)

  • Supports your CQC Compliance under The Care Act 2014 and The Health and Social Care Act 2008 (Regulated Activities) Regulations 2015
  • Policies & Procedures are fully customised to you as required by the CQC
  • Save Time — How long would it take you to create and update 2300+ pages of guidance?

The CIW is the independent regulator in Wales, registering (in some instances) and inspecting  a variety of care and social service related settings, including adult social care (care homes, domiciliary care agencies etc), children’s homes, childminders, adoption agencies and many more.

Split into three regions, North Wales, South East Wales and South West Wales, the CIW seeks to encourage improvements in adult social care by inspection and registration. In addition to this, they also have enforcement powers as provided under the Care Standards Act 2000 to ensure that the National Minimum Standards are being adhered to.

Whilst inspecting care establishments, the CIW look at quality themes to judge the level of compliance, whether around quality of life, staffing, leadership and management or the environment.

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  • Exemplary all round!

    My xperience with this company has been wonderful. All the staff I have dealt with have been exceedingly helpful, courteous and polite all the way. Nothing seems to be too much trouble and everything they do is done with a smile which you feel through the line. Koala Homecare Ltd
  • It has been wonderful knowing that I …

    It has been wonderful knowing that I can concentrate on managing the home knowing that experts are available to review and update policies and procedures, especially in regards to changes in law/legislation! Good information is always available, help is always on hand! MRS SHARON MAFHAM
  • I had very good experience with the …

    I had very good experience with the Systems team. They were very supportive and patient in talking us through the system. Found it very useful. Esinati
  • I have been using QCS since we …

    I have been using QCS since we established in 2016,I recommended them to a friend who is also enjoying their service. There are lots of policies that are tailored to meet your needs. I am not all that IT savy, I needed some help recently to navigate and solve some issues,Tina Hall was there to assist me.What can I say she is extremly patient and most of all she keeps her word,by this I mean if she say she will… Andrea
  • Staff are very helpful and supportive.

    Staff are very helpful and supportive. Stacy

Expert Insights

QCS Expert Insights, where you can find all the latest news stories and opinions about the Dental, GP and Care Industries

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  On  15 January 2018 the Care and Social Services Inspectorate Wales (CSSIW) changed its name to  Care Inspectorate Wales (CIW)....

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Ask Sheila

Sheila Scott OBE from National Care Association (NCA)

Latest Question

Should Night Care Workers Be Paid For Breaks?

Sheila do night care workers have to be paid for breaks which they take whilst on duty at night? They would not be leaving the building and are provided with food.

  Dear T,   Thank you for your question.   The first place to look is the contract of employment. What does that say?   I asked Chris King an Employment Law Specialist from the Employment team...

Read full answer

Policy Updates

Updated: 22nd December 2017

Falls Management Policy and Procedure

Care Management Care Practice Region: | Reference: WCC35
Updated: 22nd December 2017

Falls Management Policy and Procedure

Care Management Care Practice Region: | Reference: WCC99
Updated: 18th December 2017

Pressure Sore Management Policy and Procedure

Care Management Care Practice Region: | Reference: SCC96
Updated: 18th December 2017

Pressure Sore Management Policy and Procedure

Care Management Care Practice Region: | Reference: SCC30
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