Care & Nursing Homes – Scotland | QCS

Revolutionising Care in Scottish Care Homes

Tailoring care home operations to align with the Care Inspectorate Inspection Framework and Health and Social Care Standards in Scotland.

 

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Why Residential Care Providers Choose QCS

It’s simple.
We ease the pain of delivering and evidencing quality care by:

  • Taking on the hard work of keeping up to date with regulatory compliance with automatic updates
  • Making it easy for you and your team to understand and deliver
  • Knowing what you are up against – our team has people who’ve actually worked in care

Leaving you to focus on what matters most, delivering quality care.

Interacting with staff-carer

Don’t just listen to us, what do our amazing customers say about QCS?

Running a social care business is not easy. We’re here to support you every step of the way, ensuring your business not only stays compliant but also thrives. Our QCS Compliance Centre, QCS Audit Centre, and QCS Dementia Centre help you to focus on delivering exceptional care that truly matters, creating a positive impact in the lives of the people you support.

Our products align to the Care Inspectorate’s Inspection Framework and Health and Social Care Standards, ensuring streamlined compliance, efficient audit processes, and specialised dementia care.

How Can QCS Help?

QCS Compliance Centre

Policies and procedures – always up to date and aligned with the Care Inspectorate Inspection Framework and Health and Social Care Standards. We make compliance management easy so you can focus on what matters most – delivering quality care.

 

QCS Audit Centre

Ease the pain of auditing and evidencing regulatory compliance. Immediately start delivering evidence of good governance and continuous improvement.

 

QCS Dementia Centre

Provide outstanding dementia care with evidence-based tools. Compassionate and supportive resources for supporting people with dementia, ensuring tailor-made care for individuals with unique requirements.

 

“We can now look more at how we develop the service towards individual needs”
Keynsham Mencap Family Home

Why You Will Love Using QCS

Easy-to-use online interface to save you time and hassle

Policies, resources, toolkits and best practice guidance created by the leading experts in compliance

Every policy is automatically kept up to date

Quickly establish and maintain a comprehensive audit programme through the exceptionally user-friendly interface

Promote good governance across all of the services you offer

Academically evidenced and validated PAL Cognitive Assessment and Engagement Measure, created by Jackie Pool, QCS Dementia Care Champion

Your digital resource hub of evidence-based tools and content offering real-life guidance

A wide range of wraparound content helps you to engage your team with easy-to-understand policy and best practice content

Easily accessible 24/7, anywhere, on any device

Explore our policy database

for Residential Care In Scotland

Join the care homes in Scotland that trust QCS to not only meet but exceed standards because caring is our business.

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AB41 – Policy Management Policy and Procedure

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SAB03 – Business Expenses Policy and Procedure

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SAB04 – Gifts, Donations, Wills and Bequests From Service Users Policy and Procedure

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SAB05 – Business Plan Policy and Procedure

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SAB07 – Computer, Email and Internet Usage Policy and Procedure

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SAB08 – Financial Administration Policy and Procedure

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SAB10 – Record Keeping Policy and Procedure

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SAB12 – Service User Administration File Policy and Procedure

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SAB14 – Stock Control Policy and Procedure

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SAB15 – Tender Information Policy and Procedure

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SAC02 – Department Communication Policy and Procedure

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SAC03 – Communication Policy and Procedure

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SAC10 – Monitoring of Business Communications Policy and Procedure

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SAC11 – Registration Authority Notification Policy and Procedure

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SAC12 – Monitoring of Business Performance Policy and Procedure

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SAC18 – Mobile Phone and Portable Device Use Policy and Procedure

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SAC20 – Emergency Communication Policy and Procedure

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SAC23 – Media Handling Policy and Procedure

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SAF02 – Purchasing Policy and Procedure

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SAF03 – Receipt of Delivered Goods Policy and Procedure

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SAF05 – Service User’s Finances Policy and Procedure

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SAR01 – Child Protection Policy and Procedure

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SAR04 – Missing Client Policy and Procedure

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SAR05 – Photographs Policy and Procedure

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SAR08 – Service User Contract

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SAR14 – Service User Guide

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SAR21 – Statement of Purpose

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SAR26 – Volunteers Policy and Procedure

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SAR27 – Witnessing of Documents Policy and Procedure

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SAR28 – Residency Agreement (Scotland)

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SAR32 – Pets Policy and Procedure

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CD100 – Care and Support Plan Content Guide

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CM06 – Ordering and Receipt of Medication Policy and Procedure

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CM07 – Storage of Medication Policy and Procedure

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CM08 – Safe Disposal of Medication Policy and Procedure

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CM09 – Controlled Drugs Policy and Procedure

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CM11 – Administration of Medicines Policy and Procedure

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CM13 – Homely Remedies and Self Care Policy and Procedure

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CM16 – Auditing and Monitoring of Medication Policy and Procedure

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CM20 – Medication Away from Home Policy and Procedure

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CN08 – Safe Disposal of Medication Policy and Procedure

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CN09 – Controlled Drugs Policy and Procedure

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GDPR01 – Overarching UK GDPR Policy and Procedure

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GDPR02 – Appointing a Data Protection Officer Policy and Procedure

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GDPR03 – Data Security and Data Retention Policy and Procedure

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GDPR05 – Subject Access Requests Policy and Procedure

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GDPR06 – Breach Notification Policy and Procedure

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GDPR07 – Data Protection Impact Assessment (DPIA) Policy and Procedure

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GDPR08 – Website Privacy and Cookies Policy and Procedure

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GDPR09 – External and Employee Privacy Policy and Procedure

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GDPR15 – Legitimate Interests Assessment Policy and Procedure

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GDPR16 – Clear Desk Policy and Procedure

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GDPRF02 – Appointment of a Data Protection Officer

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GDPRF03 – Template Subject Access Request Letter

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GDPRF04 – Cookies Example Policy Statement

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GDPRF05 – Template Privacy Policy – Employees

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GDPRF06 – Template Privacy Policy – External

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GDPRF07 – Breach Notification Process Map

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GDPRF08 – Website Privacy Statement

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GDPRF09 – Consent Authorisation Form – Person with Capacity

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GDPRF10 – Consent Authorisation Form – Person Lacking Capacity

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GDPRF11 – Subject Access Request

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PJ46 – Job Description Guidance

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SAB18 – Anti-Bribery Policy and Procedure

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SPE01 – Harassment Policy and Procedure

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SPE03 – Equality and Diversity Policy and Procedure

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SPE05 – Anti-Bullying Policy and Procedure

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SPE07 – Modern Slavery and Human Trafficking Policy and Procedure

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SPA01 – Adoption Policy and Procedure

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SPA02 – Annual Holiday Policy and Procedure

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SPA04 – Maternity Leave Policy and Procedure

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SPA07 – Sickness Absence Policy and Procedure

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SPA08 – Statutory Time Off Policy and Procedure

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SPA10 – Shared Parental Leave Policy and Procedure

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SPA12 – Parental Leave Policy and Procedure

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SPC23 – Parental Bereavement Leave Policy and Procedure

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SPC01 – Agency Staff Policy and Procedure

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SPC02 – Casual (“Bank”) Workers Policy and Procedure

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SPC06 – Appearance Policy and Procedure

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SPC07 – Staff Handbook

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SPC09 – Minimum Wage Policy and Procedure

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SPC10 – Notice Periods Policy and Procedure

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SPC11 – Part-Time Employees Policy and Procedure

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SPC12 – Staff Loans and Advances Policy and Procedure

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SPC13 – Staff Contracts Policy and Procedure

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SPC14 – Fixed-Term Workers Policy and Procedure

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SPM02 – Staff Mental Health and Monitoring Stress in the Workplace Policy and Procedure’

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SPM07 – Smoking at Work Policy and Procedure

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SPM08 – Safer Staffing Policy and Procedure

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SPM09 – Staff Rota Policy and Procedure

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SPM11 – Raising Concerns, Speaking Up and Whistleblowing Policy and Procedure

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SPM13 – Working Time Regulations Policy and Procedure

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SPM14 – Disclosure Scotland Code of Practice Policy and Procedure

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SPM17 – On-Call Policy and Procedure

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SPM18 – Relationships at Work Policy and Procedure

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SPP01 – Absenteeism Policy and Procedure

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SPP03 – Discipline Policy and Procedure

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SPP04 – Grievances Policy and Procedure

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SPP05 – Moonlighting Policy and Procedure

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SPP06 – Obtaining Medical Reports Policy and Procedure

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SPP07 – Capability Policy and Procedure

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SPP08 – Supervision Policy and Procedure

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SPPN01 – Clinical Supervision Policy and Procedure

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SPPN02 – Nurse Revalidation Policy and Procedure

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SPPN03 – Nurse Accountability and Delegation Policy and Procedure

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SPR01 – Development Appraisal Policy and Procedure

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SPR03 – SSSC Code of Practice for Workers and Employers Policy and Procedure

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SPR07 – Induction and Onboarding Policy and Procedure

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SPR12 – Recruitment Policy and Procedure

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SPR18 – Employment of Young Persons Policy and Procedure

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SPR20 – Apprenticeship Agreement Policy and Procedure

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SPR21 – Registration of Scottish Social Care Workers Policy and Procedure

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SPR22 – Director or Trustee’s Development Appraisal Policy and Procedure

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SPR23 – References Policy and Procedure

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SQP04 – Staff Retention Policy and Procedure

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REGC12 – Complaints, Suggestions and Compliments Policy and Procedure

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REGC13 – Lone Working Policy and Procedure

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REGC14 – Recruitment Policy and Procedure

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REGC24 – Quality and Quality Assurance Policy and Procedure

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REGCN16 – Deprivation of Liberty Safeguards (DoLS) Policy and Procedure

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SAB02 – Business Continuity Policy and Procedure

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SAR03 – Home Closure Policy and Procedure

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SCC06 – Body Temperature Policy and Procedure

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SCC111 – Respiration Observation Policy and Procedure

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SCC113 – Oxygen Saturation Monitoring Policy and Procedure

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SCC115 – Blood Pressure Monitoring Policy and Procedure

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SCC117 – Pulse Rate Monitoring Policy and Procedure

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SCC119 – Level of Consciousness Policy and Procedure

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SCP07 – Resuscitation Policy and Procedure

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SCR16 – Promotion of Recreational Activities Policy and Procedure

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SCR68 – Care After Death Policy and Procedure

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SCR70 – Anticipatory Care Planning Policy and Procedure

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SCC18 – Infection Control Policy and Procedure

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SCC47 – Outbreak Management and Barrier Nursing Policy and Procedure

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SCC86 – Clinical Waste Disposal Policy and Procedure

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SHS14 – Pandemic Policy and Procedure

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SHS15 – Acute Respiratory Infections (ARI) (COVID-19) Policy and Procedure

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SHS18 – Personal Protective Equipment (PPE) Policy and Procedure

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SPM24 – Death in Service Policy and Procedure

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SAR30 – Hate Crime Policy and Procedure

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SCR01 – Access to NHS Services Policy and Procedure

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SCR02 – Advocacy Policy and Procedure

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SCR04 – Adult Support and Protection Policy and Procedure

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SCR05 – Choice of Carer Gender Policy and Procedure

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SCR06 – Dignity, Respect and Choice Policy and Procedure

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SCR07 – Data Protection and Confidentiality Policy and Procedure

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SCR08 – Consent to Care and Treatment Policy and Procedure

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SCR09 – End of Life Personal Planning Policy and Procedure

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SCR10 – Limitation of Freedom Policy and Procedure

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SCC01 – Supporting Personal Care Policy and Procedure

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SCC04 – Changes in Health State Policy and Procedure

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SCC05 – Clinical Procedures Policy and Procedure

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SCC08 – Promoting Independence with Continence Policy and Procedure

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SCC09 – Daily Communication Meetings Policy and Procedure

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SCC103 – Management of Syringe Drivers Policy and Procedure

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SCC105 – Epilepsy Policy and Procedure

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SCC106 – Positive Behaviour Support including Complex Behaviour Policy and Procedure

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SCC124 – Resident of the Day Policy and Procedure

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SCC14 – Nutrition and Hydration Policy and Procedure

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SCP02 – Discharge Pack Policy and Procedure

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SCP03 – Health and Action Plan Policy and Procedure

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SCP06 – Rehabilitation Policy and Procedure

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SCP11 – Service User Personal Planning Policy and Procedure

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SCP13 – Supporting Safe Travel and Mobility Policy and Procedure

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SCP16 – Wound Care Management Policy and Procedure

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SCP22 – Cooperating with Other Providers Policy and Procedure

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SCP34 – Smoking Policy and Procedure

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SCA101 – One Page Profile

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SCA102 – Pre-Admission Assessment

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SCA13 – Pre-Admission and Admission Policy and Procedure

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SCA17 – Hospital Admission and Discharge Policy and Procedure

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SCP24 – Advance Directives Policy and Procedure

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SCD101 – Daily Progress and Evaluation Record

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SCD102 – Enquiry Form

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SCD103 – Family and Advocate Communication Record

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SCD104 – Monthly Care Review and Evaluation Record

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SCD105 – Social Life Story

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SCD106 – Visiting Professional Record

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SCR101 – Activity Risk Management

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SCR102 – Complex Behaviour Risk Management

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SCR103 – Financial Risk Management

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SCG101 – Timeline for Assessment, Care Planning and Review

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SCG102 – QCS Care Planning and Assessment Guidelines

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SCG103 – Care Planning Quick Document Finder

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SCC02 – Blood and Body Fluid Spillages Policy and Procedure

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SCC23 – Sharps and Needlestick Policy and Procedure

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SHS01 – Accident and Incident Reporting Policy and Procedure

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SHS02 – Environmental Policy and Procedure

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SHS03 – Flooding Policy and Procedure

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SHS05 – Health and Safety Training Policy and Procedure

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SHS06 – Serious Incident Notification Policy and Procedure

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SHS07 – Workplace Environment Policy and Procedure

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SHS08 – Hazard Reporting Policy and Procedure

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SHS12 – Driving for Work Policy and Procedure

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SCP30 – Personal Emergency Evacuation Plan (PEEP) Policy and Procedure

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SHR01 – Health and Safety Policy and Procedure

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SHR03 – Risk Assessment Policy and Procedure

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SHR05 – Door Access Restrictions Policy and Procedure

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SQQ06 – Management and Prevention of Violence at Work Policy and Procedure

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SKH02 – Catering Hazard Analysis (HACCP) Policy and Procedure

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SMB03 – Maintenance Policy and Procedure

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SMB04 – Room Temperature Control Policy and Procedure

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SMB05 – Security Policy and Procedure

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SMB06 – Visiting Contractors Policy and Procedure

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SMB07 – Window Security Policy and Procedure

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SME02 – Legionella Policy and Procedure

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SME03 – Lifts and Hoists Policy and Procedure

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SME05 – Service Equipment Maintenance Policy and Procedure

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SME06 – Water Temperature Policy and Procedure

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SME09 – Asbestos Policy and Procedure

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SKC02 – Overarching Catering Policy and Procedure

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SKC04 – Catering Uniforms Policy and Procedure

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SKC07 – Menu Choice Policy and Procedure

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SKC08 – Supply of Service User’s Own Food Policy and Procedure

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SKC10 – Food Allergens Policy and Procedure

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SKH03 – Cross-Contamination between Care and Catering Policy and Procedure

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SKH04 – Food Safety and Hygiene Policy and Procedure

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SMB01 – Accommodation Standards Policy and Procedure

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SME04 – Room Call Policy and Procedure

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SMR07 – CCTV and Use of Hidden Cameras Policy and Procedure

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SSC03 – Dilution of Chemicals Policy and Procedure

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SSC05 – Housekeeping Policy and Procedure

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SSL03 – Laundry Policy and Procedure

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SMI00 – Overarching Mock Inspection Policy and Procedure

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SMI01 – Mock Inspection – Key Question 1 – Support and Wellbeing

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SMI02 – Mock Inspection – Key Question 2 – Leadership

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SMI03 – Mock Inspection – Key Question 3 – Staff Team

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SMI04 – Mock Inspection – Key Question 4 – Setting

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SMI05 – Mock Inspection – Key Question 5 – Planned Care and Support

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SQA01 – Administration Management Policy and Procedure

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SQA05 – General Management Protocol Policy and Procedure

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SQA10 – Corporate Social Responsibility and Environmental Sustainability Policy and Procedure

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SQC03 – Care Communication and Information Policy and Procedure

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SQC07 – Key Worker Policy and Procedure

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SQC11 – Named Nurse Policy and Procedure

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SQC22 – Clinical Governance Policy and Procedure

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SQH03 – Housekeeping Management Policy and Procedure

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SQK02 – Catering Management Policy and Procedure

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SQM02 – Maintenance Management Policy and Procedure

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SQQ02 – Auditing Policy and Procedure

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SQQ03 – Complaints, Suggestions and Compliments Policy and Procedure

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SQQ07 – Management Meetings Policy and Procedure

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SQQ11 – Quality Meetings Policy and Procedure

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SQQ101 – Subject Access Requests Audit

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SQQ102 – First Aid Box Audit

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SQQ103 – Safety Alerts Audit

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SQQ104 – Clinical Waste Audit

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SQQ46 – Adult Support and Protection Audit

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SQQ54 – Infection Control Audit

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SQQ66 – Pressure Prevention Audit

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SQQ72 – Care Planning Audit

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SQQ73 – Financial Transaction Audit

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SQQ94 – Clear Desk Audit

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SRI01 – Guidance on Registering a Care Service

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SRI02 – How to Register a Care Service Policy and Procedure

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SRI03 – Financial Viability Guidance

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SRI04 – Registration Fees Policy and Procedure

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SRI05 – Care Service Inspections General

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SSP01 – Health and Social Care Standards Policy and Procedure

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SSQ01 – Overarching Surveys Policy and Procedure

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SSQ03 – Residents Survey

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SSQ04 – Friends, Relatives and Advocates Survey

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SSQ05 – Staff Survey

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SSQ06 – Visiting Professionals Survey

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