Why Residential Care Providers Choose QCS
It’s simple.
We ease the pain of delivering and evidencing quality care by:
- Taking on the hard work of keeping up to date with regulatory compliance with automatic updates
- Making it easy for you and your team to understand and deliver
- Knowing what you are up against – our team has people who’ve actually worked in care
Leaving you to focus on what matters most, delivering quality care.
Don’t just listen to us, what do our amazing customers say about QCS?
Running a social care business is not easy. We’re here to support you every step of the way, ensuring your business not only stays compliant but also thrives. Our QCS Compliance Centre, QCS Audit Centre, and QCS Dementia Centre help you to focus on delivering exceptional care that truly matters, creating a positive impact in the lives of the people you support.
Our products align to the Care Inspectorate’s Inspection Framework and Health and Social Care Standards, ensuring streamlined compliance, efficient audit processes, and specialised dementia care.
How Can QCS Help?
Policies and procedures – always up to date and aligned with the Care Inspectorate Inspection Framework and Health and Social Care Standards. We make compliance management easy so you can focus on what matters most – delivering quality care.
Ease the pain of auditing and evidencing regulatory compliance. Immediately start delivering evidence of good governance and continuous improvement.
Provide outstanding dementia care with evidence-based tools. Compassionate and supportive resources for supporting people with dementia, ensuring tailor-made care for individuals with unique requirements.
Why You Will Love Using QCS
Easy-to-use online interface to save you time and hassle
Policies, resources, toolkits and best practice guidance created by the leading experts in compliance
Every policy is automatically kept up to date
Quickly establish and maintain a comprehensive audit programme through the exceptionally user-friendly interface
Promote good governance across all of the services you offer
Academically evidenced and validated PAL Cognitive Assessment and Engagement Measure, created by Jackie Pool, QCS Dementia Care Champion
Your digital resource hub of evidence-based tools and content offering real-life guidance
A wide range of wraparound content helps you to engage your team with easy-to-understand policy and best practice content
Easily accessible 24/7, anywhere, on any device
Explore our policy database
for Residential Care In Scotland
Join the care homes in Scotland that trust QCS to not only meet but exceed standards because caring is our business.
AB41 – Policy Management Policy and Procedure
SAB03 – Business Expenses Policy and Procedure
SAB04 – Gifts, Donations, Wills and Bequests From Service Users Policy and Procedure
SAB05 – Business Plan Policy and Procedure
SAB07 – Computer, Email and Internet Usage Policy and Procedure
SAB08 – Financial Administration Policy and Procedure
SAB10 – Record Keeping Policy and Procedure
SAB12 – Service User Administration File Policy and Procedure
SAB14 – Stock Control Policy and Procedure
SAB15 – Tender Information Policy and Procedure
SAC02 – Department Communication Policy and Procedure
SAC03 – Communication Policy and Procedure
SAC10 – Monitoring of Business Communications Policy and Procedure
SAC11 – Registration Authority Notification Policy and Procedure
SAC12 – Monitoring of Business Performance Policy and Procedure
SAC18 – Mobile Phone and Portable Device Use Policy and Procedure
SAC20 – Emergency Communication Policy and Procedure
SAC23 – Media Handling Policy and Procedure
SAF02 – Purchasing Policy and Procedure
SAF03 – Receipt of Delivered Goods Policy and Procedure
SAF05 – Service User’s Finances Policy and Procedure
SAR01 – Child Protection Policy and Procedure
SAR04 – Missing Client Policy and Procedure
SAR05 – Photographs Policy and Procedure
SAR08 – Service User Contract
SAR14 – Service User Guide
SAR21 – Statement of Purpose
SAR26 – Volunteers Policy and Procedure
SAR27 – Witnessing of Documents Policy and Procedure
SAR28 – Residency Agreement (Scotland)
SAR32 – Pets Policy and Procedure
CD100 – Care and Support Plan Content Guide
CM06 – Ordering and Receipt of Medication Policy and Procedure
CM07 – Storage of Medication Policy and Procedure
CM08 – Safe Disposal of Medication Policy and Procedure
CM09 – Controlled Drugs Policy and Procedure
CM11 – Administration of Medicines Policy and Procedure
CM13 – Homely Remedies and Self Care Policy and Procedure
CM16 – Auditing and Monitoring of Medication Policy and Procedure
CM20 – Medication Away from Home Policy and Procedure
CN08 – Safe Disposal of Medication Policy and Procedure
CN09 – Controlled Drugs Policy and Procedure
GDPR01 – Overarching UK GDPR Policy and Procedure
GDPR02 – Appointing a Data Protection Officer Policy and Procedure
GDPR03 – Data Security and Data Retention Policy and Procedure
GDPR05 – Subject Access Requests Policy and Procedure
GDPR06 – Breach Notification Policy and Procedure
GDPR07 – Data Protection Impact Assessment (DPIA) Policy and Procedure
GDPR08 – Website Privacy and Cookies Policy and Procedure
GDPR09 – External and Employee Privacy Policy and Procedure
GDPR15 – Legitimate Interests Assessment Policy and Procedure
GDPR16 – Clear Desk Policy and Procedure
GDPRF02 – Appointment of a Data Protection Officer
GDPRF03 – Template Subject Access Request Letter
GDPRF04 – Cookies Example Policy Statement
GDPRF05 – Template Privacy Policy – Employees
GDPRF06 – Template Privacy Policy – External
GDPRF07 – Breach Notification Process Map
GDPRF08 – Website Privacy Statement
GDPRF09 – Consent Authorisation Form – Person with Capacity
GDPRF10 – Consent Authorisation Form – Person Lacking Capacity
GDPRF11 – Subject Access Request
PJ46 – Job Description Guidance
SAB18 – Anti-Bribery Policy and Procedure
SPE01 – Harassment Policy and Procedure
SPE03 – Equality and Diversity Policy and Procedure
SPE05 – Anti-Bullying Policy and Procedure
SPE07 – Modern Slavery and Human Trafficking Policy and Procedure
SPA01 – Adoption Policy and Procedure
SPA02 – Annual Holiday Policy and Procedure
SPA04 – Maternity Leave Policy and Procedure
SPA07 – Sickness Absence Policy and Procedure
SPA08 – Statutory Time Off Policy and Procedure
SPA10 – Shared Parental Leave Policy and Procedure
SPA12 – Parental Leave Policy and Procedure
SPC23 – Parental Bereavement Leave Policy and Procedure
SPC01 – Agency Staff Policy and Procedure
SPC02 – Casual (“Bank”) Workers Policy and Procedure
SPC06 – Appearance Policy and Procedure
SPC07 – Staff Handbook
SPC09 – Minimum Wage Policy and Procedure
SPC10 – Notice Periods Policy and Procedure
SPC11 – Part-Time Employees Policy and Procedure
SPC12 – Staff Loans and Advances Policy and Procedure
SPC13 – Staff Contracts Policy and Procedure
SPC14 – Fixed-Term Workers Policy and Procedure
SPM02 – Staff Mental Health and Monitoring Stress in the Workplace Policy and Procedure’
SPM07 – Smoking at Work Policy and Procedure
SPM08 – Safer Staffing Policy and Procedure
SPM09 – Staff Rota Policy and Procedure
SPM11 – Raising Concerns, Speaking Up and Whistleblowing Policy and Procedure
SPM13 – Working Time Regulations Policy and Procedure
SPM14 – Disclosure Scotland Code of Practice Policy and Procedure
SPM17 – On-Call Policy and Procedure
SPM18 – Relationships at Work Policy and Procedure
SPP01 – Absenteeism Policy and Procedure
SPP03 – Discipline Policy and Procedure
SPP04 – Grievances Policy and Procedure
SPP05 – Moonlighting Policy and Procedure
SPP06 – Obtaining Medical Reports Policy and Procedure
SPP07 – Capability Policy and Procedure
SPP08 – Supervision Policy and Procedure
SPPN01 – Clinical Supervision Policy and Procedure
SPPN02 – Nurse Revalidation Policy and Procedure
SPPN03 – Nurse Accountability and Delegation Policy and Procedure
SPR01 – Development Appraisal Policy and Procedure
SPR03 – SSSC Code of Practice for Workers and Employers Policy and Procedure
SPR07 – Induction and Onboarding Policy and Procedure
SPR12 – Recruitment Policy and Procedure
SPR18 – Employment of Young Persons Policy and Procedure
SPR20 – Apprenticeship Agreement Policy and Procedure
SPR21 – Registration of Scottish Social Care Workers Policy and Procedure
SPR22 – Director or Trustee’s Development Appraisal Policy and Procedure
SPR23 – References Policy and Procedure
SQP04 – Staff Retention Policy and Procedure
REGC12 – Complaints, Suggestions and Compliments Policy and Procedure
REGC13 – Lone Working Policy and Procedure
REGC14 – Recruitment Policy and Procedure
REGC24 – Quality and Quality Assurance Policy and Procedure
REGCN16 – Deprivation of Liberty Safeguards (DoLS) Policy and Procedure
SAB02 – Business Continuity Policy and Procedure
SAR03 – Home Closure Policy and Procedure
SCC06 – Body Temperature Policy and Procedure
SCC111 – Respiration Observation Policy and Procedure
SCC113 – Oxygen Saturation Monitoring Policy and Procedure
SCC115 – Blood Pressure Monitoring Policy and Procedure
SCC117 – Pulse Rate Monitoring Policy and Procedure
SCC119 – Level of Consciousness Policy and Procedure
SCP07 – Resuscitation Policy and Procedure
SCR16 – Promotion of Recreational Activities Policy and Procedure
SCR68 – Care After Death Policy and Procedure
SCR70 – Anticipatory Care Planning Policy and Procedure
SCC18 – Infection Control Policy and Procedure
SCC47 – Outbreak Management and Barrier Nursing Policy and Procedure
SCC86 – Clinical Waste Disposal Policy and Procedure
SHS14 – Pandemic Policy and Procedure
SHS15 – Acute Respiratory Infections (ARI) (COVID-19) Policy and Procedure
SHS18 – Personal Protective Equipment (PPE) Policy and Procedure
SPM24 – Death in Service Policy and Procedure
SAR30 – Hate Crime Policy and Procedure
SCR01 – Access to NHS Services Policy and Procedure
SCR02 – Advocacy Policy and Procedure
SCR04 – Adult Support and Protection Policy and Procedure
SCR05 – Choice of Carer Gender Policy and Procedure
SCR06 – Dignity, Respect and Choice Policy and Procedure
SCR07 – Data Protection and Confidentiality Policy and Procedure
SCR08 – Consent to Care and Treatment Policy and Procedure
SCR09 – End of Life Personal Planning Policy and Procedure
SCR10 – Limitation of Freedom Policy and Procedure
SCC01 – Supporting Personal Care Policy and Procedure
SCC04 – Changes in Health State Policy and Procedure
SCC05 – Clinical Procedures Policy and Procedure
SCC08 – Promoting Independence with Continence Policy and Procedure
SCC09 – Daily Communication Meetings Policy and Procedure
SCC103 – Management of Syringe Drivers Policy and Procedure
SCC105 – Epilepsy Policy and Procedure
SCC106 – Positive Behaviour Support including Complex Behaviour Policy and Procedure
SCC124 – Resident of the Day Policy and Procedure
SCC14 – Nutrition and Hydration Policy and Procedure
SCP02 – Discharge Pack Policy and Procedure
SCP03 – Health and Action Plan Policy and Procedure
SCP06 – Rehabilitation Policy and Procedure
SCP11 – Service User Personal Planning Policy and Procedure
SCP13 – Supporting Safe Travel and Mobility Policy and Procedure
SCP16 – Wound Care Management Policy and Procedure
SCP22 – Cooperating with Other Providers Policy and Procedure
SCP34 – Smoking Policy and Procedure
SCA101 – One Page Profile
SCA102 – Pre-Admission Assessment
SCA13 – Pre-Admission and Admission Policy and Procedure
SCA17 – Hospital Admission and Discharge Policy and Procedure
SCP24 – Advance Directives Policy and Procedure
SCD101 – Daily Progress and Evaluation Record
SCD102 – Enquiry Form
SCD103 – Family and Advocate Communication Record
SCD104 – Monthly Care Review and Evaluation Record
SCD105 – Social Life Story
SCD106 – Visiting Professional Record
SCR101 – Activity Risk Management
SCR102 – Complex Behaviour Risk Management
SCR103 – Financial Risk Management
SCG101 – Timeline for Assessment, Care Planning and Review
SCG102 – QCS Care Planning and Assessment Guidelines
SCG103 – Care Planning Quick Document Finder
SCC02 – Blood and Body Fluid Spillages Policy and Procedure
SCC23 – Sharps and Needlestick Policy and Procedure
SHS01 – Accident and Incident Reporting Policy and Procedure
SHS02 – Environmental Policy and Procedure
SHS03 – Flooding Policy and Procedure
SHS05 – Health and Safety Training Policy and Procedure
SHS06 – Serious Incident Notification Policy and Procedure
SHS07 – Workplace Environment Policy and Procedure
SHS08 – Hazard Reporting Policy and Procedure
SHS12 – Driving for Work Policy and Procedure
SCP30 – Personal Emergency Evacuation Plan (PEEP) Policy and Procedure
SHR01 – Health and Safety Policy and Procedure
SHR03 – Risk Assessment Policy and Procedure
SHR05 – Door Access Restrictions Policy and Procedure
SQQ06 – Management and Prevention of Violence at Work Policy and Procedure
SKH02 – Catering Hazard Analysis (HACCP) Policy and Procedure
SMB03 – Maintenance Policy and Procedure
SMB04 – Room Temperature Control Policy and Procedure
SMB05 – Security Policy and Procedure
SMB06 – Visiting Contractors Policy and Procedure
SMB07 – Window Security Policy and Procedure
SME02 – Legionella Policy and Procedure
SME03 – Lifts and Hoists Policy and Procedure
SME05 – Service Equipment Maintenance Policy and Procedure
SME06 – Water Temperature Policy and Procedure
SME09 – Asbestos Policy and Procedure
SKC02 – Overarching Catering Policy and Procedure
SKC04 – Catering Uniforms Policy and Procedure
SKC07 – Menu Choice Policy and Procedure
SKC08 – Supply of Service User’s Own Food Policy and Procedure
SKC10 – Food Allergens Policy and Procedure
SKH03 – Cross-Contamination between Care and Catering Policy and Procedure
SKH04 – Food Safety and Hygiene Policy and Procedure
SMB01 – Accommodation Standards Policy and Procedure
SME04 – Room Call Policy and Procedure
SMR07 – CCTV and Use of Hidden Cameras Policy and Procedure
SSC03 – Dilution of Chemicals Policy and Procedure
SSC05 – Housekeeping Policy and Procedure
SSL03 – Laundry Policy and Procedure
SMI00 – Overarching Mock Inspection Policy and Procedure
SMI01 – Mock Inspection – Key Question 1 – Support and Wellbeing
SMI02 – Mock Inspection – Key Question 2 – Leadership
SMI03 – Mock Inspection – Key Question 3 – Staff Team
SMI04 – Mock Inspection – Key Question 4 – Setting
SMI05 – Mock Inspection – Key Question 5 – Planned Care and Support
SQA01 – Administration Management Policy and Procedure
SQA05 – General Management Protocol Policy and Procedure
SQA10 – Corporate Social Responsibility and Environmental Sustainability Policy and Procedure
SQC03 – Care Communication and Information Policy and Procedure
SQC07 – Key Worker Policy and Procedure
SQC11 – Named Nurse Policy and Procedure
SQC22 – Clinical Governance Policy and Procedure
SQH03 – Housekeeping Management Policy and Procedure
SQK02 – Catering Management Policy and Procedure
SQM02 – Maintenance Management Policy and Procedure
SQQ02 – Auditing Policy and Procedure
SQQ03 – Complaints, Suggestions and Compliments Policy and Procedure
SQQ07 – Management Meetings Policy and Procedure
SQQ11 – Quality Meetings Policy and Procedure
SQQ101 – Subject Access Requests Audit
SQQ102 – First Aid Box Audit
SQQ103 – Safety Alerts Audit
SQQ104 – Clinical Waste Audit
SQQ46 – Adult Support and Protection Audit
SQQ54 – Infection Control Audit
SQQ66 – Pressure Prevention Audit
SQQ72 – Care Planning Audit
SQQ73 – Financial Transaction Audit
SQQ94 – Clear Desk Audit
SRI01 – Guidance on Registering a Care Service
SRI02 – How to Register a Care Service Policy and Procedure
SRI03 – Financial Viability Guidance
SRI04 – Registration Fees Policy and Procedure
SRI05 – Care Service Inspections General
SSP01 – Health and Social Care Standards Policy and Procedure
SSQ01 – Overarching Surveys Policy and Procedure
SSQ03 – Residents Survey
SSQ04 – Friends, Relatives and Advocates Survey
SSQ05 – Staff Survey
SSQ06 – Visiting Professionals Survey
Join the QCS Community for Superior Care Delivery in Scotland
Join the care homes in Scotland that trust QCS to not only meet but exceed standards because caring is our business.
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