Care & Nursing Homes - Wales | QCS

Supporting Welsh Residential Care and Nursing Homes

We’re more than just a digital provider; we’re your dedicated companion on your journey to social care excellence.

 

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Why Residential Care Providers Choose QCS

It’s simple.
We ease the pain of delivering and evidencing quality care by:

  • Taking on the hard work of keeping up to date with regulatory compliance with automatic updates
  • Making it easy for you and your team to understand and deliver
  • Knowing what you are up against – our team has people who’ve actually worked in care

Leaving you to focus on what matters most, delivering quality care.

Interacting with staff-carer

Don’t just listen to us, what do our amazing customers say about QCS?

Running a social care business is not easy. We’re here to support you every step of the way, ensuring your business not only stays compliant but also thrives. Our QCS Compliance Centre, QCS Audit Centre, and QCS Dementia Centre help you to focus on delivering exceptional care that truly matters, creating a positive impact in the lives of the people you support.

Our products align to the Care Inspectorate Wales standards, ensuring streamlined compliance, efficient audit processes, and specialised dementia care.

How Can QCS Help?

QCS Compliance Centre

Policies and procedures – always up to date and aligned with Care Inspectorate Wales standards. We make compliance management easy so you can focus on what matters most – delivering quality care.

 

QCS Audit Centre

Ease the pain of auditing and evidencing regulatory compliance. Immediately start delivering evidence of good governance and continuous improvement.

 

QCS Dementia Centre

Provide outstanding dementia care with evidence-based tools. Compassionate and supportive resources for supporting people with dementia, ensuring tailor-made care for individuals with unique requirements.

 

“We can now look more at how we develop the service towards individual needs”
Keynsham Mencap Family Home

Why You Will Love Using QCS

Easy-to-use online interface to save you time and hassle

Policies, resources, toolkits and best practice guidance created by the leading experts in compliance

Every policy is automatically kept up to date

Quickly establish and maintain a comprehensive audit programme through the exceptionally user-friendly interface

Promote good governance across all of the services you offer

Academically evidenced and validated PAL Cognitive Assessment and Engagement Measure, created by Jackie Pool, QCS Dementia Care Champion

Your digital resource hub of evidence-based tools and content offering real-life guidance

A wide range of wraparound content helps you to engage your team with easy-to-understand policy and best practice content

Easily accessible 24/7, anywhere, on any device

Explore our policy database

for Residential Care in Wales

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AB41 – Policy Management Policy and Procedure

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WAB03 – Business Expenses Policy and Procedure

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WAB04 – Gifts, Donations, Wills and Bequests from Individuals Policy and Procedure

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WAB05 – Business Plan Policy and Procedure

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WAB07 – Computer, Email and Internet Usage Policy and Procedure

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WAB08 – Financial Administration Policy and Procedure

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WAB12 – Individual Administration File Policy and Procedure

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WAB14 – Stock Control Policy and Procedure

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WAB15 – Tender Information Policy and Procedure

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WAB22 – Root Cause Analysis Policy and Procedure

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WAC02 – Department Communication Policy and Procedure

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WAC03 – Communication Policy and Procedure

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WAC10 – Monitoring of Business Communications Policy and Procedure

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WAC12 – Monitoring of Business Performance Policy and Procedure

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WAF02 – Purchasing Policy and Procedure

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WAF03 – Receipt of Delivered Goods Policy and Procedure

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WAF05 – Individual’s Finance Policy and Procedure

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WAR01 – Safeguarding Children and Child Protection Policy and Procedure

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WAR04 – Missing Individual Policy and Procedure

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WAR05 – Photographs Policy and Procedure

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WAR08 – Individual Contract

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WAR14 – Individual Guide

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WAR21 – Statement of Purpose Policy and Procedure

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WAR26 – Volunteers Policy and Procedure

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WAR27 – Witnessing of Documents Policy and Procedure

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WAR32 – Pets Policy and Procedure

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WAR33 – Termination of Individual’s Residency Contract Policy and Procedure

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CM06 – Ordering and Receipt of Medication Policy and Procedure

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CM07 – Storage of Medication Policy and Procedure

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CM08 – Safe Disposal of Medication Policy and Procedure

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CM09 – Controlled Drugs Policy and Procedure

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CM11 – Administration of Medicines Policy and Procedure

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CM13 – Homely Remedies and Self Care Policy and Procedure

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CM16 – Auditing and Monitoring of Medication Policy and Procedure

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CM20 – Medication Away from Home Policy and Procedure

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CN08 – Safe Disposal of Medication Policy and Procedure

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CN09 – Controlled Drugs Policy and Procedure

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GDPR01 – Overarching UK GDPR Policy and Procedure

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GDPR02 – Appointing a Data Protection Officer Policy and Procedure

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GDPR03 – Data Security and Data Retention Policy and Procedure

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GDPR05 – Subject Access Requests Policy and Procedure

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GDPR06 – Breach Notification Policy and Procedure

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GDPR07 – Data Protection Impact Assessment (DPIA) Policy and Procedure

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GDPR08 – Website Privacy and Cookies Policy and Procedure

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GDPR09 – External and Employee Privacy Policy and Procedure

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GDPR10 – Consent Authorisation Policy and Procedure

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GDPR15 – Legitimate Interests Assessment Policy and Procedure

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GDPRF02 – Appointment of a Data Protection Officer

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GDPRF03 – Template Subject Access Request Letter

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GDPRF04 – Cookies Example Policy Statement

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GDPRF05 – Template Privacy Policy – Employees

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GDPRF06 – Template Privacy Policy – External

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GDPRF07 – Breach Notification Process Map

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GDPRF08 – Website Privacy Statement

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GDPRF09 – Consent Authorisation Form – Person with Capacity

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GDPRF10 – Consent Authorisation Form – Person Lacking Capacity

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GDPRF11 – Subject Access Request

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MIWR01 – Mock Inspection Toolkit: Introduction

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MIWR03 – Mock Inspection: Care and Support

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MIWR04 – Mock Inspection: Environment

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MIWR05 – Mock Inspection: Leadership and Management

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PJ46 – Job Description Guidance

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WAB18 – Anti-Bribery Policy and Procedure

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WPE01 – Harassment Policy and Procedure

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WPE03 – Equality and Diversity Policy and Procedure

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WPE05 – Anti-Bullying Policy and Procedure

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WPE07 – Modern Slavery and Human Trafficking Policy and Procedure

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WPA02 – Annual Holiday Policy and Procedure

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WPA07 – Sickness Absence Policy and Procedure

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WPA08 – Statutory Time Off Policy and Procedure

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WPC23 – Parental Bereavement Leave Policy and Procedure

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WPM18 – Relationships at Work Policy and Procedure

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WPC01 – Agency Staff Policy and Procedure

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WPC02 – Casual (“Bank”) Workers Policy and Procedure

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WPC06 – Appearance Policy and Procedure

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WPC07 – Staff Handbook

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WPC10 – Notice Periods Policy and Procedure

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WPC11 – Part-Time Employees Policy and Procedure

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WPC12 – Staff Loans and Advances Policy and Procedure

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WPC13 – Staff Contracts Policy and Procedure

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WPC16 – Self Employment and Zero Hours Contracts Policy and Procedure

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WPC19 – Home Working Policy and Procedure

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WPM02 – Staff Mental Health and Monitoring Stress in the Workplace Policy and Procedure

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WPM07 – Smoking at Work Policy and Procedure

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WPM08 – Staff Levels Policy and Procedure

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WPM09 – Staff Rota Policy and Procedure

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WPM11 – Raising Concerns, Freedom to Speak Up and Whistleblowing Policy and Procedure

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WPM13 – Working Time Regulations Policy and Procedure

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WPM17 – On-Call Policy and Procedure

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WPP01 – Absenteeism Policy and Procedure

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WPP03 – Discipline Policy and Procedure

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WPP04 – Grievances Policy and Procedure

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WPP06 – Obtaining Medical Reports Policy and Procedure

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WPP07 – Capability Policy and Procedure

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WPP08 – Supervision Policy and Procedure

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WPPN01 – Clinical Supervision Policy and Procedure

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WPPN02 – Nurse Revalidation Policy and Procedure

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WPPN03 – Nurse Accountability and Delegation Policy and Procedure

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WPPN04 – Nurse Preceptorship Policy and Procedure

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WPR01 – Development Appraisal Policy and Procedure

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WPR03 – Standards of Conduct, Performance and Ethics

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WPR04 – DBS/Disclosure Policy and Procedure

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WPR07 – Induction and Onboarding Policy and Procedure

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WPR12 – Recruitment Policy and Procedure

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WPR14 – Training Policy and Procedure

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WPR18 – Employment of Young Persons Policy and Procedure

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WPR20 – Apprenticeship Agreement Policy and Procedure

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WPR22 – Director or Trustee’s Development Appraisal Policy and Procedure

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WPR23 – References Policy and Procedure

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REGC12 – Complaints, Suggestions and Compliments Policy and Procedure

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REGC13 – Lone Working Policy and Procedure

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REGC14 – Recruitment Policy and Procedure

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REGC24 – Quality and Quality Assurance Policy and Procedure

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REGCN16 – Deprivation of Liberty Safeguards (DoLS) Policy and Procedure

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WAB02 – Business Continuity Policy and Procedure

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WAR03 – Home Closure Policy and Procedure

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WCC06 – Body Temperature Policy and Procedure

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WCC111 – Respiration Observation Policy and Procedure

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WCC113 – Oxygen Saturation Monitoring Policy and Procedure

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WCC115 – Blood Pressure Monitoring Policy and Procedure

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WCC117 – Pulse Rate Monitoring Policy and Procedure

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WCC119 – Level of Consciousness Policy and Procedure

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WCP07 – Resuscitation Policy and Procedure

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WCR68 – Care After Death Policy and Procedure

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WCR69 – Advance Care Planning Policy and Procedure

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WCC18 – Infection Control Policy and Procedure

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WCC47 – Outbreak Management and Isolation Nursing Policy and Procedure

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WCC86 – Clinical Waste Disposal Policy and Procedure

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WHS14 – Pandemic Policy and Procedure

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WHS15 – Acute Respiratory Infections (ARI) (COVID-19) Policy and Procedure

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WHS18 – Personal Protective Equipment (PPE) Policy and Procedure

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WPM24 – Death in Service Policy and Procedure

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WAR30 – Hate Crime Policy and Procedure

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WCR01 – Access to NHS Services Policy and Procedure

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WCR02 – Advocacy Policy and Procedure

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WCR03 – Safeguarding Policy and Procedure

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WCR05 – Choice of Carer Gender Policy and Procedure

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WCR06 – Dignity, Respect and Choice Policy and Procedure

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WCR07 – Data Protection and Confidentiality Policy and Procedure

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WCR08 – Consent to Care, Support and Treatment Policy and Procedure

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WCR09 – End of Life Personal Planning Policy and Procedure

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WCR10 – Deprivation of Liberty Safeguards (DoLS) Policy and Procedure

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WCC01 – Supporting Personal Care Policy and Procedure

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WCC05 – Clinical Procedures Policy and Procedure

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WCC08 – Promoting Independence with Continence Policy and Procedure

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WCC09 – Daily Communication Meetings Policy and Procedure

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WCC103 – Management of Syringe Drivers Policy and Procedure

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WCC105 – Epilepsy Policy and Procedure

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WCC106 – Positive Behaviour Support including Challenging Behaviour Policy and Procedure

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WCC124 – Resident of the Day Policy and Procedure

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WCC14 – Nutrition and Hydration Policy and Procedure

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WCC16 – GP and Visiting Professionals Policy and Procedure

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WCP34 – Smoking Policy and Procedure

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WCA13 – Pre-Admission and Admission Policy and Procedure

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WCA17 – Hospital Admission and Discharge Policy and Procedure

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WCP25 – Advance Decision Policy and Procedure

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WCD101 – Daily Progress and Evaluation Record

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WCD102 – Enquiry Form

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WCD103 – Family and Advocate Communcation Record

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WCD104 – Monthly Care Review and Evaluation Record

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WCD105 – One Page Profile

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WCD107 – Personal Plan Consent Form

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WCD108 – Personal History

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WCD109 – Visiting Professional Record

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WCR101 – Activity Risk Management

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WCR102 – Behaviours that May Challenge Risk Management

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WCG101 – Personal Plan Quick Document Finder

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WCP02 – Discharge Pack Policy and Procedure

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WCP06 – Rehabilitation Policy and Procedure

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WCP11 – Individual Personal Planning Policy and Procedure

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WCP13 – Supporting Safe Travel and Mobility Policy and Procedure

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WCP16 – Wound Care Management Policy and Procedure

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WCP22 – Cooperating with Other Providers Policy and Procedure

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WCR104 – COSHH Risk Management

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WCS102 – Activity Assessment – Example

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WCC02 – Safe Management of Blood and Body Fluid Spillages Policy and Procedure

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WCC23 – Sharps and Needlestick Policy and Procedure

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WHS01 – Accident and Incident Reporting Policy and Procedure

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WHS02 – Environmental Policy and Procedure

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WHS03 – Flooding Policy and Procedure

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WHS05 – Health and Safety Training Policy and Procedure

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WHS06 – Serious Incident Notification Policy and Procedure

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WHS08 – Hazard Reporting Policy and Procedure

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WHS10 – Workplace Environment Policy and Procedure

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WHS12 – Driving for Work Policy and Procedure

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WCP30 – Personal Emergency Evacuation Plan (PEEP) Policy and Procedure

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WHR01 – Health and Safety Policy and Procedure

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WHR03 – Risk Assessment Policy and Procedure

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WHR05 – Door Access Restrictions Policy and Procedure

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WQQ06 – Management and Prevention of Violence at Work Policy and Procedure

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WKH02 – Catering Hazard Analysis (HACCP) Policy and Procedure

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WMB03 – Maintenance Policy and Procedure

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WMB04 – Room Temperature Control Policy and Procedure

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WMB05 – Security Policy and Procedure

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WMB06 – Visiting Contractors Policy and Procedure

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WMB07 – Window Security Policy and Procedure

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WME02 – Legionella Policy and Procedure

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WME03 – Lifts and Hoists Policy and Procedure

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WME05 – Service Equipment Maintenance Policy and Procedure

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WME06 – Water Temperature Policy and Procedure

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WME09 – Asbestos Policy and Procedure

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WKC02 – Overarching Catering Policy and Procedure

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WKC04 – Catering Uniforms Policy and Procedure

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WKC07 – Menu Choice Policy and Procedure

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WKC08 – Supply of Individual’s Own Food Policy and Procedure

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WKC10 – Food Allergens Policy and Procedure

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WKH03 – Cross-Contamination Between Care and Catering Policy and Procedure

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WKH04 – Food Safety and Hygiene Policy and Procedure

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WMB01 – Accommodation Standards Policy and Procedure

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WME04 – Room Call Policy and Procedure

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WMR07 – CCTV and Use of Hidden Cameras Policy and Procedure

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WSC03 – Dilution of Chemicals Policy and Procedure

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WSC05 – Housekeeping Policy and Procedure

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WSL03 – Laundry Policy and Procedure

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WQA01 – Administration Management Policy and Procedure

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WQA05 – General Management Protocol Policy and Procedure

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WQC03 – Care Communication and Information Policy and Procedure

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WQC07 – Key Worker Policy and Procedure

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WQC11 – Named Nurse Policy and Procedure

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WQC22 – Clinical Governance Policy and Procedure

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WQH03 – Housekeeping Management Policy and Procedure

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WQK02 – Catering Management Policy and Procedure

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WQM02 – Maintenance Management Policy and Procedure

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WQQ02 – Auditing Policy and Procedure

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WQQ03 – Complaints, Suggestions and Compliments Policy and Procedure

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WQQ07 – Management Meetings Policy and Procedure

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WQQ10 – Quality and Quality Assurance Policy and Procedure

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WQQ11 – Quality Meetings Policy and Procedure

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WQQ101 – Subject Access Requests Audit

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WQQ102 – First Aid Box Audit

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WQQ103 – Safety Alerts Audit

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WQQ104 – Clinical Waste Audit

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WQQ53 – Infection Control Audit

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WQQ65 – Pressure Prevention Audit

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WQQ72 – Personal Planning Audit

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WQQ89 – Infection Control – Visitor Audit

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WQQ94 – Clear Desk Audit

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WQQ96 – Moving and Handling Equipment Audit

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WRI10 – Inspection Framework Policy and Procedure

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WRI11 – Leadership and Management Policy and Procedure

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WSQ01 – Overarching Surveys Policy and Procedure

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WSQ03 – Friends, Relatives and Advocates Survey

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WSQ04 – Staff Survey

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WSQ05 – External Professionals Survey

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WSQ06 – Individual Survey

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