Why Residential Care Providers Choose QCS
It’s simple.
We ease the pain of delivering and evidencing quality care by:
- Taking on the hard work of keeping up to date with regulatory compliance with automatic updates
- Making it easy for you and your team to understand and deliver
- Knowing what you are up against – our team has people who’ve actually worked in care
Leaving you to focus on what matters most, delivering quality care.
Don’t just listen to us, what do our amazing customers say about QCS?
Running a social care business is not easy. We’re here to support you every step of the way, ensuring your business not only stays compliant but also thrives. Our QCS Compliance Centre, QCS Audit Centre, and QCS Dementia Centre help you to focus on delivering exceptional care that truly matters, creating a positive impact in the lives of the people you support.
Our products align to the Care Inspectorate Wales standards, ensuring streamlined compliance, efficient audit processes, and specialised dementia care.
How Can QCS Help?
Policies and procedures – always up to date and aligned with Care Inspectorate Wales standards. We make compliance management easy so you can focus on what matters most – delivering quality care.
Ease the pain of auditing and evidencing regulatory compliance. Immediately start delivering evidence of good governance and continuous improvement.
Provide outstanding dementia care with evidence-based tools. Compassionate and supportive resources for supporting people with dementia, ensuring tailor-made care for individuals with unique requirements.
Why You Will Love Using QCS
Easy-to-use online interface to save you time and hassle
Policies, resources, toolkits and best practice guidance created by the leading experts in compliance
Every policy is automatically kept up to date
Quickly establish and maintain a comprehensive audit programme through the exceptionally user-friendly interface
Promote good governance across all of the services you offer
Academically evidenced and validated PAL Cognitive Assessment and Engagement Measure, created by Jackie Pool, QCS Dementia Care Champion
Your digital resource hub of evidence-based tools and content offering real-life guidance
A wide range of wraparound content helps you to engage your team with easy-to-understand policy and best practice content
Easily accessible 24/7, anywhere, on any device
Explore our policy database
for Residential Care in Wales
AB41 – Policy Management Policy and Procedure
WAB03 – Business Expenses Policy and Procedure
WAB04 – Gifts, Donations, Wills and Bequests from Individuals Policy and Procedure
WAB05 – Business Plan Policy and Procedure
WAB07 – Computer, Email and Internet Usage Policy and Procedure
WAB08 – Financial Administration Policy and Procedure
WAB12 – Individual Administration File Policy and Procedure
WAB14 – Stock Control Policy and Procedure
WAB15 – Tender Information Policy and Procedure
WAB22 – Root Cause Analysis Policy and Procedure
WAC02 – Department Communication Policy and Procedure
WAC03 – Communication Policy and Procedure
WAC10 – Monitoring of Business Communications Policy and Procedure
WAC12 – Monitoring of Business Performance Policy and Procedure
WAF02 – Purchasing Policy and Procedure
WAF03 – Receipt of Delivered Goods Policy and Procedure
WAF05 – Individual’s Finance Policy and Procedure
WAR01 – Safeguarding Children and Child Protection Policy and Procedure
WAR04 – Missing Individual Policy and Procedure
WAR05 – Photographs Policy and Procedure
WAR08 – Individual Contract
WAR14 – Individual Guide
WAR21 – Statement of Purpose Policy and Procedure
WAR26 – Volunteers Policy and Procedure
WAR27 – Witnessing of Documents Policy and Procedure
WAR32 – Pets Policy and Procedure
WAR33 – Termination of Individual’s Residency Contract Policy and Procedure
CM06 – Ordering and Receipt of Medication Policy and Procedure
CM07 – Storage of Medication Policy and Procedure
CM08 – Safe Disposal of Medication Policy and Procedure
CM09 – Controlled Drugs Policy and Procedure
CM11 – Administration of Medicines Policy and Procedure
CM13 – Homely Remedies and Self Care Policy and Procedure
CM16 – Auditing and Monitoring of Medication Policy and Procedure
CM20 – Medication Away from Home Policy and Procedure
CN08 – Safe Disposal of Medication Policy and Procedure
CN09 – Controlled Drugs Policy and Procedure
GDPR01 – Overarching UK GDPR Policy and Procedure
GDPR02 – Appointing a Data Protection Officer Policy and Procedure
GDPR03 – Data Security and Data Retention Policy and Procedure
GDPR05 – Subject Access Requests Policy and Procedure
GDPR06 – Breach Notification Policy and Procedure
GDPR07 – Data Protection Impact Assessment (DPIA) Policy and Procedure
GDPR08 – Website Privacy and Cookies Policy and Procedure
GDPR09 – External and Employee Privacy Policy and Procedure
GDPR10 – Consent Authorisation Policy and Procedure
GDPR15 – Legitimate Interests Assessment Policy and Procedure
GDPRF02 – Appointment of a Data Protection Officer
GDPRF03 – Template Subject Access Request Letter
GDPRF04 – Cookies Example Policy Statement
GDPRF05 – Template Privacy Policy – Employees
GDPRF06 – Template Privacy Policy – External
GDPRF07 – Breach Notification Process Map
GDPRF08 – Website Privacy Statement
GDPRF09 – Consent Authorisation Form – Person with Capacity
GDPRF10 – Consent Authorisation Form – Person Lacking Capacity
GDPRF11 – Subject Access Request
MIWR01 – Mock Inspection Toolkit: Introduction
MIWR03 – Mock Inspection: Care and Support
MIWR04 – Mock Inspection: Environment
MIWR05 – Mock Inspection: Leadership and Management
PJ46 – Job Description Guidance
WAB18 – Anti-Bribery Policy and Procedure
WPE01 – Harassment Policy and Procedure
WPE03 – Equality and Diversity Policy and Procedure
WPE05 – Anti-Bullying Policy and Procedure
WPE07 – Modern Slavery and Human Trafficking Policy and Procedure
WPA02 – Annual Holiday Policy and Procedure
WPA07 – Sickness Absence Policy and Procedure
WPA08 – Statutory Time Off Policy and Procedure
WPC23 – Parental Bereavement Leave Policy and Procedure
WPM18 – Relationships at Work Policy and Procedure
WPC01 – Agency Staff Policy and Procedure
WPC02 – Casual (“Bank”) Workers Policy and Procedure
WPC06 – Appearance Policy and Procedure
WPC07 – Staff Handbook
WPC10 – Notice Periods Policy and Procedure
WPC11 – Part-Time Employees Policy and Procedure
WPC12 – Staff Loans and Advances Policy and Procedure
WPC13 – Staff Contracts Policy and Procedure
WPC16 – Self Employment and Zero Hours Contracts Policy and Procedure
WPC19 – Home Working Policy and Procedure
WPM02 – Staff Mental Health and Monitoring Stress in the Workplace Policy and Procedure
WPM07 – Smoking at Work Policy and Procedure
WPM08 – Staff Levels Policy and Procedure
WPM09 – Staff Rota Policy and Procedure
WPM11 – Raising Concerns, Freedom to Speak Up and Whistleblowing Policy and Procedure
WPM13 – Working Time Regulations Policy and Procedure
WPM17 – On-Call Policy and Procedure
WPP01 – Absenteeism Policy and Procedure
WPP03 – Discipline Policy and Procedure
WPP04 – Grievances Policy and Procedure
WPP06 – Obtaining Medical Reports Policy and Procedure
WPP07 – Capability Policy and Procedure
WPP08 – Supervision Policy and Procedure
WPPN01 – Clinical Supervision Policy and Procedure
WPPN02 – Nurse Revalidation Policy and Procedure
WPPN03 – Nurse Accountability and Delegation Policy and Procedure
WPPN04 – Nurse Preceptorship Policy and Procedure
WPR01 – Development Appraisal Policy and Procedure
WPR03 – Standards of Conduct, Performance and Ethics
WPR04 – DBS/Disclosure Policy and Procedure
WPR07 – Induction and Onboarding Policy and Procedure
WPR12 – Recruitment Policy and Procedure
WPR14 – Training Policy and Procedure
WPR18 – Employment of Young Persons Policy and Procedure
WPR20 – Apprenticeship Agreement Policy and Procedure
WPR22 – Director or Trustee’s Development Appraisal Policy and Procedure
WPR23 – References Policy and Procedure
REGC12 – Complaints, Suggestions and Compliments Policy and Procedure
REGC13 – Lone Working Policy and Procedure
REGC14 – Recruitment Policy and Procedure
REGC24 – Quality and Quality Assurance Policy and Procedure
REGCN16 – Deprivation of Liberty Safeguards (DoLS) Policy and Procedure
WAB02 – Business Continuity Policy and Procedure
WAR03 – Home Closure Policy and Procedure
WCC06 – Body Temperature Policy and Procedure
WCC111 – Respiration Observation Policy and Procedure
WCC113 – Oxygen Saturation Monitoring Policy and Procedure
WCC115 – Blood Pressure Monitoring Policy and Procedure
WCC117 – Pulse Rate Monitoring Policy and Procedure
WCC119 – Level of Consciousness Policy and Procedure
WCP07 – Resuscitation Policy and Procedure
WCR68 – Care After Death Policy and Procedure
WCR69 – Advance Care Planning Policy and Procedure
WCC18 – Infection Control Policy and Procedure
WCC47 – Outbreak Management and Isolation Nursing Policy and Procedure
WCC86 – Clinical Waste Disposal Policy and Procedure
WHS14 – Pandemic Policy and Procedure
WHS15 – Acute Respiratory Infections (ARI) (COVID-19) Policy and Procedure
WHS18 – Personal Protective Equipment (PPE) Policy and Procedure
WPM24 – Death in Service Policy and Procedure
WAR30 – Hate Crime Policy and Procedure
WCR01 – Access to NHS Services Policy and Procedure
WCR02 – Advocacy Policy and Procedure
WCR03 – Safeguarding Policy and Procedure
WCR05 – Choice of Carer Gender Policy and Procedure
WCR06 – Dignity, Respect and Choice Policy and Procedure
WCR07 – Data Protection and Confidentiality Policy and Procedure
WCR08 – Consent to Care, Support and Treatment Policy and Procedure
WCR09 – End of Life Personal Planning Policy and Procedure
WCR10 – Deprivation of Liberty Safeguards (DoLS) Policy and Procedure
WCC01 – Supporting Personal Care Policy and Procedure
WCC05 – Clinical Procedures Policy and Procedure
WCC08 – Promoting Independence with Continence Policy and Procedure
WCC09 – Daily Communication Meetings Policy and Procedure
WCC103 – Management of Syringe Drivers Policy and Procedure
WCC105 – Epilepsy Policy and Procedure
WCC106 – Positive Behaviour Support including Challenging Behaviour Policy and Procedure
WCC124 – Resident of the Day Policy and Procedure
WCC14 – Nutrition and Hydration Policy and Procedure
WCC16 – GP and Visiting Professionals Policy and Procedure
WCP34 – Smoking Policy and Procedure
WCA13 – Pre-Admission and Admission Policy and Procedure
WCA17 – Hospital Admission and Discharge Policy and Procedure
WCP25 – Advance Decision Policy and Procedure
WCD101 – Daily Progress and Evaluation Record
WCD102 – Enquiry Form
WCD103 – Family and Advocate Communcation Record
WCD104 – Monthly Care Review and Evaluation Record
WCD105 – One Page Profile
WCD107 – Personal Plan Consent Form
WCD108 – Personal History
WCD109 – Visiting Professional Record
WCR101 – Activity Risk Management
WCR102 – Behaviours that May Challenge Risk Management
WCG101 – Personal Plan Quick Document Finder
WCP02 – Discharge Pack Policy and Procedure
WCP06 – Rehabilitation Policy and Procedure
WCP11 – Individual Personal Planning Policy and Procedure
WCP13 – Supporting Safe Travel and Mobility Policy and Procedure
WCP16 – Wound Care Management Policy and Procedure
WCP22 – Cooperating with Other Providers Policy and Procedure
WCR104 – COSHH Risk Management
WCS102 – Activity Assessment – Example
WCC02 – Safe Management of Blood and Body Fluid Spillages Policy and Procedure
WCC23 – Sharps and Needlestick Policy and Procedure
WHS01 – Accident and Incident Reporting Policy and Procedure
WHS02 – Environmental Policy and Procedure
WHS03 – Flooding Policy and Procedure
WHS05 – Health and Safety Training Policy and Procedure
WHS06 – Serious Incident Notification Policy and Procedure
WHS08 – Hazard Reporting Policy and Procedure
WHS10 – Workplace Environment Policy and Procedure
WHS12 – Driving for Work Policy and Procedure
WCP30 – Personal Emergency Evacuation Plan (PEEP) Policy and Procedure
WHR01 – Health and Safety Policy and Procedure
WHR03 – Risk Assessment Policy and Procedure
WHR05 – Door Access Restrictions Policy and Procedure
WQQ06 – Management and Prevention of Violence at Work Policy and Procedure
WKH02 – Catering Hazard Analysis (HACCP) Policy and Procedure
WMB03 – Maintenance Policy and Procedure
WMB04 – Room Temperature Control Policy and Procedure
WMB05 – Security Policy and Procedure
WMB06 – Visiting Contractors Policy and Procedure
WMB07 – Window Security Policy and Procedure
WME02 – Legionella Policy and Procedure
WME03 – Lifts and Hoists Policy and Procedure
WME05 – Service Equipment Maintenance Policy and Procedure
WME06 – Water Temperature Policy and Procedure
WME09 – Asbestos Policy and Procedure
WKC02 – Overarching Catering Policy and Procedure
WKC04 – Catering Uniforms Policy and Procedure
WKC07 – Menu Choice Policy and Procedure
WKC08 – Supply of Individual’s Own Food Policy and Procedure
WKC10 – Food Allergens Policy and Procedure
WKH03 – Cross-Contamination Between Care and Catering Policy and Procedure
WKH04 – Food Safety and Hygiene Policy and Procedure
WMB01 – Accommodation Standards Policy and Procedure
WME04 – Room Call Policy and Procedure
WMR07 – CCTV and Use of Hidden Cameras Policy and Procedure
WSC03 – Dilution of Chemicals Policy and Procedure
WSC05 – Housekeeping Policy and Procedure
WSL03 – Laundry Policy and Procedure
WQA01 – Administration Management Policy and Procedure
WQA05 – General Management Protocol Policy and Procedure
WQC03 – Care Communication and Information Policy and Procedure
WQC07 – Key Worker Policy and Procedure
WQC11 – Named Nurse Policy and Procedure
WQC22 – Clinical Governance Policy and Procedure
WQH03 – Housekeeping Management Policy and Procedure
WQK02 – Catering Management Policy and Procedure
WQM02 – Maintenance Management Policy and Procedure
WQQ02 – Auditing Policy and Procedure
WQQ03 – Complaints, Suggestions and Compliments Policy and Procedure
WQQ07 – Management Meetings Policy and Procedure
WQQ10 – Quality and Quality Assurance Policy and Procedure
WQQ11 – Quality Meetings Policy and Procedure
WQQ101 – Subject Access Requests Audit
WQQ102 – First Aid Box Audit
WQQ103 – Safety Alerts Audit
WQQ104 – Clinical Waste Audit
WQQ53 – Infection Control Audit
WQQ65 – Pressure Prevention Audit
WQQ72 – Personal Planning Audit
WQQ89 – Infection Control – Visitor Audit
WQQ94 – Clear Desk Audit
WQQ96 – Moving and Handling Equipment Audit
WRI10 – Inspection Framework Policy and Procedure
WRI11 – Leadership and Management Policy and Procedure
WSQ01 – Overarching Surveys Policy and Procedure
WSQ03 – Friends, Relatives and Advocates Survey
WSQ04 – Staff Survey
WSQ05 – External Professionals Survey
WSQ06 – Individual Survey
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