Care Policies and Procedures

Standardise practice and obtain repeatability and consistency of care services with our CQC compliant Policies and Procedures

Care Policies and Procedures

  • Supports your CQC Compliance under The Care Act 2014 and The Health and Social Care Act 2008 (Regulated Activities) Regulations 2015
  • Policies & Procedures are fully customised to you as required by the CQC
  • Save Time — How long would it take you to create and update 2300+ pages of guidance?

QCS provides a comprehensive set of policies and procedures that enables providers of adult social care including nursing services, domiciliary care and learning disability services to manage their regulatory obligations inline with CQC compliance requirements.

The requirement from the CQC is that service providers use a policy driven approach to govern how care is provided within each organisation. Whichever care sector is in question, it is essential that up-to-date policies and procedures are used standardise practice.

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Challenge

Creating bespoke policies and procedures to the requirement of the CQC presents a number of problems for service providers. It is time consuming; there are lots of variables; there is a need for detailed knowledge in a number of areas. Simply from an expertise perspective, most service providers do not have the capability.

Once created, policies and procedures need to guarantee compliance and require maintenance on an ongoing basis for changes to regulatory legislation, Department of Health and CQC guidance. Time pressures simply mean that there are not enough hours in the day and the smaller the service provider, the greater the problem.

Solution

QCS Care Policies and Procedures are the foundation for every care organisation to provide a written expression and present a definitive organisational view of how to provide care. QCS Care Policies and Procedures:

  • Provide support mechanisms for holistic clinical, psychological and social care and are based on up to date holistic human rights care philosophy
  • Minimises risk through standardised repeatable and consistent practice
  • Supports multi-skilled working, transfer of staff between skill areas and enables staff of all levels of experience to understand any given aspect of care
  • Fully customisable and editable
  •  Training aid, enabling staff to gain new or refresh existing knowledge easily and prepare for qualification assessment
  • Forms the Plan of the Plan-Do-Check-Act quality assurance cycle
  • Audit observed outcomes and allow the specification of any changes required to reach required outcomes

Results

QCS Care Policies and Procedures are based on researched best practice and, correctly used, enable legal compliance. This has been confirmed by CQC inspections of large numbers of customers. The system is constantly reviewed and edited by expert contributors to keep in-step with interpretation of legislation and developing best practice.

  • Critically, the QCS system enables service providers to take control of compliance in the three most difficult areas – Quality Assurance, Care Planning and HR.
  • Meets the CQC compliance requirement, ensures best practice and saves time
  • Typically 1,800 pages, including all the necessary assessment, analysis and record keeping forms
  • Depending on service type, QCS provides up to 292 individual policy and procedure documents
  • Provides the basis for a comprehensive approach to Total Quality Management (TQM)

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with your policies and procedures requirements

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SCIE DAA NC Skills for Care commage

over 35,000

Care, Dental & Medical professionals
save time, stay compliant and
improve standards.

  • Exemplary all round!

    My xperience with this company has been wonderful. All the staff I have dealt with have been exceedingly helpful, courteous and polite all the way. Nothing seems to be too much trouble and everything they do is done with a smile which you feel through the line. Koala Homecare Ltd
  • It has been wonderful knowing that I …

    It has been wonderful knowing that I can concentrate on managing the home knowing that experts are available to review and update policies and procedures, especially in regards to changes in law/legislation! Good information is always available, help is always on hand! MRS SHARON MAFHAM
  • I had very good experience with the …

    I had very good experience with the Systems team. They were very supportive and patient in talking us through the system. Found it very useful. Esinati
  • I have been using QCS since we …

    I have been using QCS since we established in 2016,I recommended them to a friend who is also enjoying their service. There are lots of policies that are tailored to meet your needs. I am not all that IT savy, I needed some help recently to navigate and solve some issues,Tina Hall was there to assist me.What can I say she is extremly patient and most of all she keeps her word,by this I mean if she say she will… Andrea
  • Staff are very helpful and supportive.

    Staff are very helpful and supportive. Stacy

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Ask Sheila

Sheila Scott OBE from National Care Association (NCA)

Latest Question

Should Night Care Workers Be Paid For Breaks?

Sheila do night care workers have to be paid for breaks which they take whilst on duty at night? They would not be leaving the building and are provided with food.

  Dear T,   Thank you for your question.   The first place to look is the contract of employment. What does that say?   I asked Chris King an Employment Law Specialist from the Employment team...

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Policy Updates

Updated: 22nd December 2017

Falls Management Policy and Procedure

Care Management Care Practice Region: | Reference: WCC35
Updated: 22nd December 2017

Falls Management Policy and Procedure

Care Management Care Practice Region: | Reference: WCC99
Updated: 18th December 2017

Pressure Sore Management Policy and Procedure

Care Management Care Practice Region: | Reference: SCC96
Updated: 18th December 2017

Pressure Sore Management Policy and Procedure

Care Management Care Practice Region: | Reference: SCC30
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