QCS provides a comprehensive set of policies and procedures that enables providers of adult social care including nursing services, domiciliary care and learning disability services to manage their regulatory obligations inline with CQC compliance requirements.

The requirement from the CQC is that service providers use a policy driven approach to govern how care is provided within each organisation. Whichever care sector is in question, it is essential that up-to-date policies and procedures are used standardise practice.

Challenge

Creating bespoke policies and procedures to the requirement of the CQC presents a number of problems for service providers. It is time consuming; there are lots of variables; there is a need for detailed knowledge in a number of areas. Simply from an expertise perspective, most service providers do not have the capability.

Once created, policies and procedures need to guarantee compliance and require maintenance on an ongoing basis for changes to regulatory legislation, Department of Health and CQC guidance. Time pressures simply mean that there are not enough hours in the day and the smaller the service provider, the greater the problem.

Solution

QCS Care Policies and Procedures are the foundation for every care organisation to provide a written expression and present a definitive organisational view of how to provide care. QCS Care Policies and Procedures:

• Provide support mechanisms for holistic clinical, psychological and social care and are based on up to date holistic human rights care philosophy
• Minimises risk through standardised repeatable and consistent practice
• Supports multi-skilled working, transfer of staff between skill areas and enables staff of all levels of experience to understand any given aspect of care
• Fully customisable and editable
•  Training aid, enabling staff to gain new or refresh existing knowledge easily and prepare for qualification assessment
• Forms the Plan of the Plan-Do-Check-Act quality assurance cycle
• Audit observed outcomes and allow the specification of any changes required to reach required outcomes

Results

QCS Care Policies and Procedures are based on researched best practice and, correctly used, enable legal compliance. This has been confirmed by CQC inspections of large numbers of customers. The system is constantly reviewed and edited by expert contributors to keep in-step with interpretation of legislation and developing best practice.

• Critically, the QCS system enables service providers to take control of compliance in the three most difficult areas – Quality Assurance, Care Planning and HR.
• Meets the CQC compliance requirement, ensures best practice and saves time
• Typically 1,800 pages, including all the necessary assessment, analysis and record keeping forms
• Depending on service type, QCS provides up to 292 individual policy and procedure documents
• Provides the basis for a comprehensive approach to Total Quality Management (TQM)