Care Policies and Procedures

Standardise practice and obtain repeatability and consistency of care services with our CQC compliant Policies and Procedures

Care Policies and Procedures

  • Supports your CQC Compliance under The Care Act 2014 and The Health and Social Care Act 2008 (Regulated Activities) Regulations 2015
  • Policies & Procedures are fully customised to you as required by the CQC
  • Save Time — How long would it take you to create and update 2300+ pages of guidance?

QCS provides a comprehensive set of policies and procedures that enables providers of adult social care including nursing services, domiciliary care and learning disability services to manage their regulatory obligations inline with CQC compliance requirements.

The requirement from the CQC is that service providers use a policy driven approach to govern how care is provided within each organisation. Whichever care sector is in question, it is essential that up-to-date policies and procedures are used standardise practice.

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Challenge

Creating bespoke policies and procedures to the requirement of the CQC presents a number of problems for service providers. It is time consuming; there are lots of variables; there is a need for detailed knowledge in a number of areas. Simply from an expertise perspective, most service providers do not have the capability.

Once created, policies and procedures need to guarantee compliance and require maintenance on an ongoing basis for changes to regulatory legislation, Department of Health and CQC guidance. Time pressures simply mean that there are not enough hours in the day and the smaller the service provider, the greater the problem.

Solution

QCS Care Policies and Procedures are the foundation for every care organisation to provide a written expression and present a definitive organisational view of how to provide care. QCS Care Policies and Procedures:

  • Provide support mechanisms for holistic clinical, psychological and social care and are based on up to date holistic human rights care philosophy
  • Minimises risk through standardised repeatable and consistent practice
  • Supports multi-skilled working, transfer of staff between skill areas and enables staff of all levels of experience to understand any given aspect of care
  • Fully customisable and editable
  •  Training aid, enabling staff to gain new or refresh existing knowledge easily and prepare for qualification assessment
  • Forms the Plan of the Plan-Do-Check-Act quality assurance cycle
  • Audit observed outcomes and allow the specification of any changes required to reach required outcomes

Results

QCS Care Policies and Procedures are based on researched best practice and, correctly used, enable legal compliance. This has been confirmed by CQC inspections of large numbers of customers. The system is constantly reviewed and edited by expert contributors to keep in-step with interpretation of legislation and developing best practice.

  • Critically, the QCS system enables service providers to take control of compliance in the three most difficult areas – Quality Assurance, Care Planning and HR.
  • Meets the CQC compliance requirement, ensures best practice and saves time
  • Typically 1,800 pages, including all the necessary assessment, analysis and record keeping forms
  • Depending on service type, QCS provides up to 292 individual policy and procedure documents
  • Provides the basis for a comprehensive approach to Total Quality Management (TQM)

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with your policies and procedures requirements

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SCIE DAA NC Skills for Care commage

over 39,000

Care, Dental & Medical professionals
save time, stay compliant and
improve standards.

  • Very helpful straight to the point very…

    Very helpful straight to the point very simple and clear to understand, mostly there here for you when ever you need them and very patient and asking you back to make sure that you understand. 100% of communication skills. Muna
  • From the initial discussion with…

    From the initial discussion with Sandra who was very pleasant to speak with and introduced us to the system with great ease. Jasmin was very courteous as well as Craig and was very informative about the system with which we were about to purchase. I am delighted to be part of the team. Paulette Barrett Well Done Care Paulette Barrett
  • Good system, Great Customer care executive

    QCS is easy to navigate to find policies. if you speak to the right person who have more in depth idea about the content, you'll get good guidance. I commend the team for being helpful, especially Kate Lockley who's been superb in clarifying mind-boggling areas to customise my policies. She's been very approachable and patient despite throwing loads of questions. Staff like her makes the QCS system worth having, knowing that someone can always be there to listen to any… Cath
  • Positive Feedback

    I have spoken twice today with one of your advisors. She answered my questions, gave me accurate guidance, and was quite simply exemplerary in all regards. Tony King / Bluebird Care Tony King / Bluebird Care
  • Absolutely a great System!

    Absolutely a great System!! It is very intuitive and easy to use and it gives you lots of useful tools to manage your work. The Customer Service is always available with supportive and lovely professionals. Highly recommended!! Valentina

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Ask Sheila

Sheila Scott OBE from National Care Association (NCA)

Latest Question

What is the new process for completing the Provider Information Return (PIR)?

After the webinar we did in March I answered several questions on the PIR and since then we have received further information from CQC which I set out below.

  From April 2018 providers will start receiving email requests to complete their Provider Information Return (PIR) using the new online system, which is currently being tested by over 300 volunteers.   What...

Read full answer

Policy Updates

Updated: 09th April 2018

Part-Time Employees Policy and Procedure

Human Resources Contract of Employment Region: | Reference: DPC09
Updated: 09th April 2018

Part-Time Employees Policy and Procedure

Human Resources Contract of Employment Region: | Reference: GPC09
Updated: 09th April 2018

Part-Time Employee Policy and Procedure

Human Resources Contract of Employment Region: | Reference: WPC11
Updated: 05th April 2018

Employment of Non UK Citizens Policy and Procedure

Human Resources Absence, Holidays and Sickness Region: | Reference: SPR16
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