Care Policies and Procedures

Standardise practice and obtain repeatability and consistency of care services with our CQC compliant Policies and Procedures

Care Policies and Procedures

  • Supports your CQC Compliance under The Care Act 2014 and The Health and Social Care Act 2008 (Regulated Activities) Regulations 2015
  • Policies & Procedures are fully customised to you as required by the CQC
  • Save Time — How long would it take you to create and update 2300+ pages of guidance?

QCS provides a comprehensive set of policies and procedures that enables providers of adult social care including nursing services, domiciliary care and learning disability services to manage their regulatory obligations inline with CQC compliance requirements.

The requirement from the CQC is that service providers use a policy driven approach to govern how care is provided within each organisation. Whichever care sector is in question, it is essential that up-to-date policies and procedures are used standardise practice.

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Challenge

Creating bespoke policies and procedures to the requirement of the CQC presents a number of problems for service providers. It is time consuming; there are lots of variables; there is a need for detailed knowledge in a number of areas. Simply from an expertise perspective, most service providers do not have the capability.

Once created, policies and procedures need to guarantee compliance and require maintenance on an ongoing basis for changes to regulatory legislation, Department of Health and CQC guidance. Time pressures simply mean that there are not enough hours in the day and the smaller the service provider, the greater the problem.

Solution

QCS Care Policies and Procedures are the foundation for every care organisation to provide a written expression and present a definitive organisational view of how to provide care. QCS Care Policies and Procedures:

  • Provide support mechanisms for holistic clinical, psychological and social care and are based on up to date holistic human rights care philosophy
  • Minimises risk through standardised repeatable and consistent practice
  • Supports multi-skilled working, transfer of staff between skill areas and enables staff of all levels of experience to understand any given aspect of care
  • Fully customisable and editable
  •  Training aid, enabling staff to gain new or refresh existing knowledge easily and prepare for qualification assessment
  • Forms the Plan of the Plan-Do-Check-Act quality assurance cycle
  • Audit observed outcomes and allow the specification of any changes required to reach required outcomes

Results

QCS Care Policies and Procedures are based on researched best practice and, correctly used, enable legal compliance. This has been confirmed by CQC inspections of large numbers of customers. The system is constantly reviewed and edited by expert contributors to keep in-step with interpretation of legislation and developing best practice.

  • Critically, the QCS system enables service providers to take control of compliance in the three most difficult areas – Quality Assurance, Care Planning and HR.
  • Meets the CQC compliance requirement, ensures best practice and saves time
  • Typically 1,800 pages, including all the necessary assessment, analysis and record keeping forms
  • Depending on service type, QCS provides up to 292 individual policy and procedure documents
  • Provides the basis for a comprehensive approach to Total Quality Management (TQM)

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over 48,000

Care, Dental & Medical professionals
save time, stay compliant and
improve standards.

  • Always very helpful

    Always very helpful, able to go the extra mile to assist with individual concerns. Helpline staff can signpost you to the best person for your query and follow up is very professional Ginny
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    New Member. Receiving excellent support from all the team, holding my had through each stage. Cathy
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    This was the first time that I have had any communication with the customer care team, and I must say that the service was first class. Kate, the customer care executive, was extremely knowledgeable and guided us around the system in a most "user friendly" way. During the course of our discussions, Kate became the first person to actually demonstrate to us the value of the QCS system, revealing many aspects of the system's capabilities of we had previously been… Richard
  • i found it very helpful and the lady…

    i found it very helpful and the lady was very patient and explained everything Claire
  • I have received my official letter of…

    I have received my official letter of Registration from the CQC today. I could not have done any of this without the beautiful TINA HALL. She made me feel like I was the only person that she was helping which I know is far from true! She never tired from my 'daft' questions when I was having 'blonde' moments. She reassured me and gave me confidence when I was ready to throw in the towel! Tina was patient, extremely helpful… Emma Howarth - Able Care Huddersfield

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Ask Sheila

Sheila Scott OBE from National Care Association (NCA)

Latest Question

Can a DOLs be applied for someone who is in long term respite in a residential care home?

Hi Sheila, can a DOLs be applied for if someone is in long term respite in a residential care home ? On paper their home address is with family therefore different from the care home, however they have been receiving respite care full time for over a year. The Local Authority are continuing to fund on respite basis rather than permanent address.

  Dear A,   Thank you for your question.   DOLs applies as much to respite care as it does permanent care, if I were in your position and the service user in your opinion...

Read full answer

Policy Updates

Updated: 26th November 2018

Volunteers Policy and Procedure

Administration Registration & Compliance Region: | Reference: NIAR26
Updated: 26th November 2018

Moving and Handling Policy and Procedure

Care Management Care Practice Region: | Reference: NICC79
Updated: 26th November 2018

Disabled Workers Policy and Procedure

Human Resources Equality & Disability Region: | Reference: NIPE06
Updated: 26th November 2018

Business Mobile Phone Use Policy and Procedure

Administration Communications Region: | Reference: NIAC19
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