Care Policies and Procedures

Standardise practice and obtain repeatability and consistency of care services with our CQC compliant Policies and Procedures

Care Policies and Procedures

  • Supports your CQC Compliance under The Care Act 2014 and The Health and Social Care Act 2008 (Regulated Activities) Regulations 2015
  • Policies & Procedures are fully customised to you as required by the CQC
  • Save Time — How long would it take you to create and update 2300+ pages of guidance?

QCS provides a comprehensive set of policies and procedures that enables providers of adult social care including nursing services, domiciliary care and learning disability services to manage their regulatory obligations inline with CQC compliance requirements.

The requirement from the CQC is that service providers use a policy driven approach to govern how care is provided within each organisation. Whichever care sector is in question, it is essential that up-to-date policies and procedures are used standardise practice.

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Challenge

Creating bespoke policies and procedures to the requirement of the CQC presents a number of problems for service providers. It is time consuming; there are lots of variables; there is a need for detailed knowledge in a number of areas. Simply from an expertise perspective, most service providers do not have the capability.

Once created, policies and procedures need to guarantee compliance and require maintenance on an ongoing basis for changes to regulatory legislation, Department of Health and CQC guidance. Time pressures simply mean that there are not enough hours in the day and the smaller the service provider, the greater the problem.

Solution

QCS Care Policies and Procedures are the foundation for every care organisation to provide a written expression and present a definitive organisational view of how to provide care. QCS Care Policies and Procedures:

  • Provide support mechanisms for holistic clinical, psychological and social care and are based on up to date holistic human rights care philosophy
  • Minimises risk through standardised repeatable and consistent practice
  • Supports multi-skilled working, transfer of staff between skill areas and enables staff of all levels of experience to understand any given aspect of care
  • Fully customisable and editable
  •  Training aid, enabling staff to gain new or refresh existing knowledge easily and prepare for qualification assessment
  • Forms the Plan of the Plan-Do-Check-Act quality assurance cycle
  • Audit observed outcomes and allow the specification of any changes required to reach required outcomes

Results

QCS Care Policies and Procedures are based on researched best practice and, correctly used, enable legal compliance. This has been confirmed by CQC inspections of large numbers of customers. The system is constantly reviewed and edited by expert contributors to keep in-step with interpretation of legislation and developing best practice.

  • Critically, the QCS system enables service providers to take control of compliance in the three most difficult areas – Quality Assurance, Care Planning and HR.
  • Meets the CQC compliance requirement, ensures best practice and saves time
  • Typically 1,800 pages, including all the necessary assessment, analysis and record keeping forms
  • Depending on service type, QCS provides up to 292 individual policy and procedure documents
  • Provides the basis for a comprehensive approach to Total Quality Management (TQM)

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with your policies and procedures requirements

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Care, Dental & Medical professionals
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  • Very helpful team

    A good quality of work in POLICIES Vanessa
  • It lives up to it's name

    The system is easy to negotiate, the added search button ensures you can find additional related policies and the link to KLOEs is a useful resource. The updated policy email ensures the user is able to keep themselves abreast of changes in policy and the influences of that change. Annie Talbot - Kare Plus Norwich
  • QCS policies and procedures

    We are very impressed it is so easy to follow and very comprehensive we look forward to our updates on a regular basis would recommend to anyone. Janet edwards
  • A very user friendly system

    The files are a great way of keeping your service up to date.The onine system is good for office staff and managers for quick refThe support for the QCS staff on the phone and email is second to none. Michael
  • Brilliant

    I can truley say using the QCS system has been very good, I can ensure that my company remains compliant with all reguatory requirment. I can get on with the most important thing which is delivering a Safe, Effective, Resposive Well-led and Caring serivice. QCS is absolutely brilliant ! Dawn

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Ask Sheila

Sheila Scott OBE from National Care Association (NCA)

Latest Question

Can I start a care provision without an office location?

Hi Sheila,

Hope you are well. I have been asked by a very good friend of mine to look at opening up a care provision for the elderly in the area of re-enablement. As I understand it we would need a nominated person, a registered manager and a registered location. The first two are ok but in regards to the office/location would this need to be registered before we start trading or can it be done during the first few months of trading?

Thank you for your time and I look forward to hearing from you.

Best wishes,

S

 Dear S, Thank you for your question. Any provision that is registered by CQC id required to have an address that formal communications can be sent to etc. If your provision is to...

Read full answer

Policy Updates

Updated: 27th March 2017

Minimum Wage Policy and Procedure

Human Resources Contract of Employment Region: | Reference: PC09
Updated: 27th March 2017

Minimum Wage Policy and Procedure

Human Resources Contract of Employment Region: | Reference: GPC07
Updated: 27th March 2017

Minimum Wage Policy and Procedure

Human Resources Contract of Employment Region: | Reference: DPC07
Updated: 27th March 2017

Minimum Wage Policy and Procedure

Human Resources Contract of Employment Region: | Reference: WPC09

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