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26th March 2020

Free Coronavirus Policy and Procedure for Dom Care (version 3)

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Last Reviewed
24 Mar '20
Last Amended
24 Mar '20
Next Planned Review in 12 months, or sooner
as required.
Business impact
Reason for this review
New Policy
Were changes made?
Yes
Summary:
This policy has been updated to reflect the following:
±
Stay at home requirement
±
Shielding Vulnerable Individuals
±
Hospital Discharge
±
Updated Fact Sheets
±
Key Worker Letter Template
Relevant legislation:
±
The Health Protection (Coronavirus) Regulations 2020
±
Civil Contingencies Act 2004
±
Control of Substances Hazardous to Health Regulations 2002
±
Equality Act 2010
±
Health and Social Care Act 2008 (Registration and Regulated Activities) (Amendment)
Regulations 2015
±
Health and Safety at Work etc. Act 1974
Underpinning
knowledge - What have
we used to ensure that
the policy is current:
±
Author: UNICEF, WHO et al, (2020),
Social Stigma associated with COVID-19
. [Online]
Available from:
https://www.epi
-
win.com/sites/epiwin/files/content/attachments/2020
-
02
-
24/COVID19%20Stigma%20Guide%2024022020_1.pdf
[Accessed: 24/3/2020]
±
Author: Public Health England, (2020),
COVID-19: infection prevention and control
.
[Online] Available from:
https://www.gov.uk/government/publications/wuhan
-
novel
-
coronavirus
-
infection
-
prevention
-
and
-
control
[Accessed: 24/3/2020]
±
Author: Public Health England, (2020),
COVID-19: guidance for households with
possible coronavirus infection
. [Online] Available from:
https://www.gov.uk/government/publications/novel
-
coronavirus
-
2019
-
ncov
-
guidance
-
to
-
assist
-
professionals
-
in
-
advising
-
the
-
general
-
public
[Accessed: 24/3/2020]
±
Author: Public Health England, (2020),
COVID-19: background information
. [Online]
Available from:
https://www.gov.uk/government/publications/wuhan
-
novel
-
coronavirus
-
background
-
information
[Accessed: 24/3/2020]
±
Author: World Health Organisation, (2020),
Coronavirus disease (COVID-19) advice for
the public
. [Online] Available from:
https://www.who.int/emergencies/diseases/novel
-
coronavirus
-
2019/advice
-
for
-
public
[Accessed: 24/3/2020]
±
Author: ACAS, (2014),
Homeworking a guide for employers and employees
. [Online]
Available from:
https://archive.acas.org.uk/media/3905/Homeworking
---
a
-
guide
-
for
-
employers
-
and
-
employees/pdf/Homeworking
-
a
-
guide
-
for
-
employers
-
and
-
employees.pdf
[Accessed: 24/3/2020]
±
Author: Department of Health and Social Care, (2020),
Guidance for social or
community care and residential settings on COVID-19
. [Online] Available from:
https://www.gov.uk/government/publications/guidance
-
for
-
social
-
or
-
community
-
care
-
and
-
residential
-
settings
-
on
-
covid
-
19/guidance
-
for
-
social
-
or
-
community
-
care
-
and
-
residential
-
settings
-
on
-
covid
-
19
[Accessed: 24/3/2020]
±
Author: Public Health England, (2020),
Coronavirus (COVID-19): number of cases in
England
. [Online] Available from:
https://www.gov.uk/government/publications/coronavirus
-
covid
-
19
-
number
-
of
-
cases
-
in
-
england/coronavirus
-
covid
-
19
-
number
-
of
-
cases
-
in
-
england
[Accessed: 24/3/2020]
Review Sheet
CRITICAL IMPACT
Immediate action these changes are business critical and to be
delivered as a matter of urgency.
HS15 - Coronavirus Policy and Procedure
COVID 19 Hub - Human Resources COVID-19
Page 1/12
QCS 1
QCS 1
QCS 1
QCS 1
Regus House, Highbridge Industrial Estate, Oxford Road, Uxbridge, Middlesex, UB8 1HR
This policy is Copyright © Quality Compliance Systems Ltd. 2020 (Last updated 2020) and is only licensed for use with a current
Licence Certificate. If you have a current Licence Certificate, it can be accessed in your online account.
Use without a current Licence Certificate is strictly prohibited.
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±
Author: Public Health England, (2020),
COVID-19: guidance for residential care,
supported living and home care
. [Online] Available from:
https://www.gov.uk/government/publications/covid
-
19
-
residential
-
care
-
supported
-
living
-
and
-
home
-
care
-
guidance
[Accessed: 24/3/2020]
±
Author: LGA and ADASS, (2020),
Social care provider resilience during COVID-19:
guidance to commissioners
. [Online] Available from:
https://www.local.gov.uk/social
-
care
-
provider
-
resilience
-
during
-
covid
-
19
-
guidance
-
commissioners
[Accessed:
24/3/2020]
±
Author: Department for Education, (2020),
Guidance for schools, childcare providers,
colleges and local authorities in England on maintaining educational provision
. [Online]
Available from:
https://www.gov.uk/government/publications/coronavirus
-
covid
-
19
-
maintaining
-
educational
-
provision/guidance
-
for
-
schools
-
colleges
-
and
-
local
-
authorities
-
on
-
maintaining
-
educational
-
provision
[Accessed: 24/3/2020]
±
Author: NHS England, (2020),
COVID-19 Hospital Discharge Service Requirements
.
[Online] Available from:
https://www.england.nhs.uk/coronavirus/wp
-
content/uploads/sites/52/2020/03/covid
-
19
-
discharge
-
guidance
-
hmg
-
format
-
v4
-
18.pdf
[Accessed: 24/3/2020]
Suggested action:
±
Encourage sharing the policy through the use of the QCS App
±
Establish process to check and confirm staff understanding of the policy
±
Include discussion in staff handovers
±
Ensure policy is on the agenda for all supervisions
±
Hold specific meetings to discuss impact
±
Display changes and impact in relevant places e.g. office, staff room, reception areas,
kitchens etc.
±
Ensure relevant staff are empowered to develop specific and individualised processes to
share policy changes
±
Share information quickly and widely
±
Ensure all staff know about the policy changes
HS15 - Coronavirus Policy and Procedure
COVID 19 Hub - Human Resources COVID-19
Page 2/12
QCS 1
QCS 1
QCS 1
QCS 1
Regus House, Highbridge Industrial Estate, Oxford Road, Uxbridge, Middlesex, UB8 1HR
This policy is Copyright © Quality Compliance Systems Ltd. 2020 (Last updated 2020) and is only licensed for use with a current
Licence Certificate. If you have a current Licence Certificate, it can be accessed in your online account.
Use without a current Licence Certificate is strictly prohibited.
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1.1
To ensure that QCS Client Ltd remains up to date and is able to respond in the event of a member of
staff, Service User or contact, contracting the virus (SARS coronavirus-2 (SARS-CoV-2)) which results in
the disease COVID-19.
1.2
To support QCS Client Ltd in meeting the following Key Lines of Enquiry:
1.3
To meet the legal requirements of the regulated activities that QCS Client Ltd is registered to provide:
±
The Health Protection (Coronavirus) Regulations 2020
±
Civil Contingencies Act 2004
±
Control of Substances Hazardous to Health Regulations 2002
±
Equality Act 2010
±
Health and Social Care Act 2008 (Registration and Regulated Activities) (Amendment) Regulations
2015
±
Health and Safety at Work etc. Act 1974
2.1
The following roles may be affected by this policy:
±
All staff
±
Senior Management
2.2
The following Service Users may be affected by this policy:
±
Service Users
2.3
The following stakeholders may be affected by this policy:
±
Family
±
Commissioners
±
External health professionals
±
Local Authority
±
NHS
3.1
To ensure that safe, effective procedures are in place with staff and Service Users having information
in an accessible format.
3.2
As the spread of the virus is resulting in response requirements changing daily, QCS Client Ltd will
ensure that it stays up to date with reliable sources of information and has the flexibility to respond when
required.
Key Question
Key Lines of Enquiry
SAFE
S2: How are risks to people assessed and their safety monitored and
managed so they are supported to stay safe and their freedom is
respected?
SAFE
S3: How does the service make sure that there are sufficient numbers of
suitable staff to support people to stay safe and meet their needs?
SAFE
S5: How well are people protected by the prevention and control of
infection?
WELL-LED
W5: How does the service work in partnership with other agencies?
1. Purpose
2. Scope
3. Objectives
HS15 - Coronavirus Policy and Procedure
COVID 19 Hub - Human Resources COVID-19
Page 3/12
QCS 1
QCS 1
QCS 1
QCS 1
Regus House, Highbridge Industrial Estate, Oxford Road, Uxbridge, Middlesex, UB8 1HR
This policy is Copyright © Quality Compliance Systems Ltd. 2020 (Last updated 2020) and is only licensed for use with a current
Licence Certificate. If you have a current Licence Certificate, it can be accessed in your online account.
Use without a current Licence Certificate is strictly prohibited.
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4.1
QCS Client Ltd recognises that the outbreak of a new strain of coronavirus SARS coronavirus-2
(SARS-CoV-2) which results in the disease COVID-19 is a fast-moving situation. The WHO has stated that
this is now a pandemic. As care providers, ensuring robust infection control and business continuity plans
form part of preparing business at QCS Client Ltd for any events that can cause disruption to the normal
business.
4.2
QCS Client Ltd will ensure that staff are aware and understand the importance of pandemic
preparedness and will carry out preparations by following the checklist in the Pandemic Policy and
Procedure at QCS Client Ltd. QCS Client Ltd understands that business continuity planning involves all
aspects of the business and to be effective QCS Client Ltd must work with their partners, suppliers and
commissioners to ensure that a safe and effective service can be maintained.
4.3
QCS Client Ltd understands that they have a responsibility for ensuring that staff follow good infection
control and prevention techniques and that they support Service Users with this too. QCS Client Ltd will
ensure that staff have access to reliable information to reduce anxiety and dispel any myths and inaccurate
information that may cause worry or distress to staff, Service Users or the wider public.
4. Policy
HS15 - Coronavirus Policy and Procedure
COVID 19 Hub - Human Resources COVID-19
Page 4/12
QCS 1
QCS 1
QCS 1
QCS 1
Regus House, Highbridge Industrial Estate, Oxford Road, Uxbridge, Middlesex, UB8 1HR
This policy is Copyright © Quality Compliance Systems Ltd. 2020 (Last updated 2020) and is only licensed for use with a current
Licence Certificate. If you have a current Licence Certificate, it can be accessed in your online account.
Use without a current Licence Certificate is strictly prohibited.
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5.1
Pandemic Policy
QCS Client Ltd recognises that the WHO has declared COVID-19 can be characterised as a pandemic on
11 March 2020. QCS Client Ltd however, will ensure that it reviews the Pandemic Policy and Procedure
and will complete the checklist to ensure that the business is prepared and that robust business continuity
plans are in place.
5.2
Reducing the Risk of Contracting or Spreading the Virus
QCS Client Ltd will ensure that staff, when not at work, follow the WHO and
Public Health England advice
to
reduce the risk of contracting the virus and the risk of spreading it. They must also support Service Users
to follow the government requirements and remind them that failure to follow this can result in a fine. The
following procedures must be followed;
You can only leave your home:
±
To shop for basic essentials
– only when you really need to
±
To do one form of exercise a day
– such as a run, walk or cycle, alone or with other people you live
with
±
For any medical need
– for example, to visit a pharmacy or deliver essential supplies to a vulnerable
person
±
To travel to and from work
– but only where this is absolutely necessary
Further measures:
±
Wash your hands regularly and properly
for at least 20 seconds (2 verses of Happy Birthday) by
using soap and running water
±
Use hand sanitiser
when it is not possible to wash hands with soap and water. Hand sanitiser must
contain 60% alcohol to be effective
±
Maintain at least 2 metres (6 foot) distance
between yourself and anyone. If you are too close, you
can breathe in the droplets, including the COVID-19 virus if the person coughing has the disease
±
Avoid touching eyes, nose and mouth
. Hands touch many surfaces and can pick up viruses. Once
contaminated, hands can transfer the virus to your eyes, nose or mouth. From there, the virus can
enter your body and can make you sick
±
Practice respiratory hygiene.
Make sure you, and the people around you, follow good respiratory
hygiene. This means covering your mouth and nose with your bent elbow or tissue when you cough or
sneeze. If you do not have a tissue, use your sleeve. Then dispose of the used tissue immediately and
wash your hands, or use hand sanitiser if you do not have immediate access to soap and running
water. Droplets spread virus. By following good respiratory hygiene you protect the people around you
from viruses such as cold, flu and COVID-19
±
If you have a fever (37.8 degrees, a new/persistent cough) you must self isolate for 7 days.
The NHS advice must be followed below;
±
If you have symptoms of coronavirus infection (COVID-19), however mild, stay at home and do not
leave your house for 7 days from when your symptoms started
±
If you live with someone who has symptoms, you will need to stay at home for 14 days from the day
their symptoms started. This is because it can take 14 days for symptoms to appear
±
If more than 1 person at home has symptoms, stay at home for 14 days from the day the first
person started having symptoms
±
If you get symptoms, stay at home for 7 days from when your symptoms start, even if it means you
are at home for longer than 14 days
±
If you do not get symptoms, you can stop staying at home after 14 days
Social Distancing
Follow the Governments requirements
dated March 23rd 2020 for 3 weeks. Everyone must comply with
these requirements
5.3
Handwashing
Staff should wash their hands:
5. Procedure
HS15 - Coronavirus Policy and Procedure
COVID 19 Hub - Human Resources COVID-19
Page 5/12
QCS 1
QCS 1
QCS 1
QCS 1
Regus House, Highbridge Industrial Estate, Oxford Road, Uxbridge, Middlesex, UB8 1HR
This policy is Copyright © Quality Compliance Systems Ltd. 2020 (Last updated 2020) and is only licensed for use with a current
Licence Certificate. If you have a current Licence Certificate, it can be accessed in your online account.
Use without a current Licence Certificate is strictly prohibited.
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±
Before leaving home
±
On arrival at work
±
After using the toilet
±
After touching pets
±
After breaks and sporting activities
±
Before food preparation
±
After using public transport
±
Before eating any food, including snacks
±
Before leaving work
±
On arrival at home
5.4
Confidentiality
QCS Client Ltd will follow confidentiality and GDPR policies and procedures to ensure that the details of
staff involved in caring for Service Users with suspected or confirmed COVID-19 is kept
confidential. Employees should also respect each other
s confidentially and take care not to inadvertently
share information when using social media.
Where staff are suspected or confirmed to have contracted COVID-19, their personal details should be
treated as confidential, as they would be for any other QCS Client Ltd Service User.
5.5
Safe Staffing
In the event of an outbreak of COVID-19, where staff are moved from other areas to support work on
COVID
-19, assessments should be made on the ability to continue to deliver safe and effective care in the
services affected. Steps should be taken to mitigate any risks resulting from staff moving to other areas.
QCS Client Ltd will as part of pandemic preparedness assess whether any staff need additional training,
support or require a DBS check.
QCS Client Ltd must use tools to report capacity for bed vacancies (such as the
Capacity Tracker
or Care
Pulse) to support system resilience where applicable as outlined in
COVID
-
19: guidance on residential care
provision
.
5.6
Reducing the Risk of Stigmatization
Stigma occurs when people negatively associate an infectious disease, such as COVID-19, with a specific
population. In the case of COVID-19, there are an increasing number of reports of public stigmatization
against people from areas affected by the epidemic, this means that people are being labelled,
stereotyped, separated, and/or experience loss of status and discrimination because of a potential
negative affiliation with the disease. QCS Client Ltd will ensure that staff understand the importance of
preventing and addressing
social stigma
by making sure facts are available to staff and Service Users.
5.7
Actions if a Service User Meets the Criteria and Displays Symptoms
If a Service User complains of symptoms staff must make sure;
±
The Service User is safe and withdraw from the room
±
They immediately wash their hands and avoid touching the face, nose, mouth or eyes
±
They contact 111 for advice or 999 if an emergency (if they are seriously ill or injured or their life is at
risk)
±
They contact QCS Client Ltd as soon as possible and advise of the situation. This must be a high
priority
±
They do not attend any other Service Users, visit their GP or travel in the community until advice is
sought
±
Whilst they wait for advice from NHS 111 or an ambulance to arrive, staff should remain at least 2
metres from other people. They should avoid touching people, surfaces and objects and be advised to
cover their mouth and nose with a disposable tissue when they cough or sneeze and put the tissue in a
bag then throw the tissue in the bin. If they do not have any tissues available, they should cough and
sneeze into the crook of their elbow
±
If they need to go to the bathroom whilst waiting for medical assistance, they should use a separate
bathroom if available. This will apply only to the period of time while waiting for transport to hospital
5.8
Action if a Member of Staff Reports Symptoms
±
QCS Client Ltd will ensure that the member of staff self-isolates for 7 days
HS15 - Coronavirus Policy and Procedure
COVID 19 Hub - Human Resources COVID-19
Page 6/12
QCS 1
QCS 1
QCS 1
QCS 1
Regus House, Highbridge Industrial Estate, Oxford Road, Uxbridge, Middlesex, UB8 1HR
This policy is Copyright © Quality Compliance Systems Ltd. 2020 (Last updated 2020) and is only licensed for use with a current
Licence Certificate. If you have a current Licence Certificate, it can be accessed in your online account.
Use without a current Licence Certificate is strictly prohibited.
Page 6/12
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±
If the member of staff has no symptoms they can return to work on day 8
±
QCS Client Ltd must contact Hillingdon and the
local health protection team
for advice including
whether the premises need to close and other staff self-isolate
±
Advice will be given to the member of staff if they need to self-isolate and what action will need to take
place for any Service Users that they may have had contact with
±
QCS Client Ltd must ensure that confidentiality is maintained and that records are held in line with Data
Protection Act requirements
±
QCS Client Ltd should follow their Sickness Absence Policy and Procedure and ensure that it
follows government guidance which states that if an employee or worker has to self-isolate, they should
receive any Statutory Sick Pay (SSP) due to them.
±
QCS Client Ltd will need to put into action the business continuity plan and liaise with Hillingdon and the
CQC if there are concerns about staffing
5.9
Isolation Notes Online
Isolation notes
will provide QCS Client Ltd with evidence for their employers that they have been advised to
self-isolate due to coronavirus, either because they have symptoms or they live with someone who has
symptoms, and so cannot work.
As isolation notes can be obtained without contacting a doctor, this will reduce the pressure on GP
surgeries and prevent people needing to leave their homes.
For the first seven days off work, employees can self-certify so they do not need any evidence for QCS
Client Ltd. After that, QCS Client Ltd may ask for evidence of sickness absence. Where this is related to
having symptoms of coronavirus or living with someone who has symptoms, the isolation note can be used
to provide evidence of the advice to self-isolate.
5.10
Cleaning the Office and Workplace Where There are Confirmed Cases of COVID-19
QCS Client Ltd will follow Public Health England
guidance on cleaning.
Coronavirus symptoms are similar to
a flu-like illness and include cough, fever, or shortness of breath. Once symptomatic, all surfaces that the
person has come into contact with must be cleaned including:
±
All surfaces and objects which are visibly contaminated with body fluids
±
All potentially contaminated high-contact areas such as toilets, door handles, telephones
±
Clothing and linen used by the person should be set aside pending assessment of the person by a
healthcare professional
5.11
Rubbish Disposal Including Tissues
±
All waste that has been in contact with the individual with symptoms, including used tissues, continence
pads and other items soiled with bodily fluids, must be put in a plastic rubbish bag and tied. These
bags should be placed into another bag, tied securely and kept separate from other waste within the
room. This must be put aside for at least 72 hours before being disposed of as normal
5.12
Raising Concerns
QCS Client Ltd has effective procedures in place to allow staff to raise any concerns in relation to
equipment, policies and processes for managing COVID-19 at the earliest opportunity. All staff must be
aware of the Whistleblowing Policy and Procedure at QCS Client Ltd and be able to raise concerns without
any fear and receive timely feedback on their concerns.
5.13
Working from Home
Where staff at QCS Client Ltd are able to work from home, and QCS Client Ltd has agreed to the
arrangement QCS Client Ltd has the following expectations;
±
Staff can work independently and on their own initiative
±
Staff are able to motivate themselves
±
Complete agreed work within set deadlines
±
Staff can manage their workload effectively
±
Staff can cope well under any new pressure posed by working at home
±
Staff will adopt healthy work from home practices which includes compliance with Health and Safety
±
Staff will maintain contact with QCS Client Ltd and colleagues with whom they would usually interact
with
HS15 - Coronavirus Policy and Procedure
COVID 19 Hub - Human Resources COVID-19
Page 7/12
QCS 1
QCS 1
QCS 1
QCS 1
Regus House, Highbridge Industrial Estate, Oxford Road, Uxbridge, Middlesex, UB8 1HR
This policy is Copyright © Quality Compliance Systems Ltd. 2020 (Last updated 2020) and is only licensed for use with a current
Licence Certificate. If you have a current Licence Certificate, it can be accessed in your online account.
Use without a current Licence Certificate is strictly prohibited.
Page 7/12
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±
Confidentiality will be maintained in line with the Data Protection Act
±
Any concerns will be raised immediately with Prof Charlie Brown
±
Meeting with Service Users or external organisations will not take place with the employees at home
unless teleconferencing facilities are used
QCS Client Ltd understands during the coronavirus outbreak, that where the employee's role makes home
working feasible, working from home will be supported. The decision to temporarily allow home working is
not a contractual change.
QCS Client Ltd will investigate mechanisms to communicate effectively with staff who work from home. The
free software made available by Microsoft,
Teams
, to support video conferencing and calls over wi-fi is an
option that can be considered.
5.14
Working from Home - Health and Safety Considerations
QCS Client Ltd has a duty of care for all their employees, and the requirements of the health and safety
legislation apply to homeworkers. QCS Client Ltd is responsible for carrying out a risk assessment to check
whether the proposed home workplace's ventilation, temperature, lighting, space, chair, desk and
computer, or any kind of workstation, and floor are suitable for the tasks the homeworker will be carrying
out.
QCS Client Ltd is responsible for the equipment it supplies, but it is the employee's responsibility to rectify
any flaws in the home highlighted by the assessment. Once the home workplace has passed the
assessment, it is the employee who is responsible for keeping it that way. QCS Client Ltd will refer to the
Home Working Policy and Procedure.
5.15
Visitors
The impact of the coronavirus is far greater for people with underlying health conditions and who are
elderly. QCS Client Ltd will monitor the changing situation. QCS Client Ltd will display information posters
and advise anyone that is unwell to stay away. QCS Client Ltd will ensure that all visitors document their
names and contact phone numbers should contact tracing be required. Where restrictions on visitors are
made, QCS Client Ltd will ensure that risk assessments are in place, best interest decisions are recorded
and the least restrictive option are taken and in human rights terms, this factors in the services and support
supplied to Service Users by their visitors.
QCS Client Ltd will review any Service User who have last powers of attorney in place and ensure that any
advance decisions are recorded.
5.16
Shielding At Risk Groups
The Government advised on 21st March that those who are at increased risk of severe illness from
coronavirus (COVID-19) must be shielded and protected. The full Public Health England guidance can be
read
here
. Shielding is a measure to protect extremely vulnerable people by minimising interaction between
those who are extremely vulnerable and others. This means that those who are extremely vulnerable
should not leave their homes, and within their homes should minimise all non-essential contact with other
members of their household.
1.
Strictly avoid contact with someone who is displaying symptoms of coronavirus (COVID-19). These
symptoms include high temperature and/or a new and continuous cough
2.
Do not leave your house
3.
Do not attend any gatherings
4.
Do not go out for shopping, leisure or travel and, when arranging food or medication deliveries,
these should be left at the door to minimise contact
5.
Keep in touch using remote technology such as phone, Internet, and social media
People falling into this extremely vulnerable group include:
±
Solid organ transplant recipients
±
People with specific cancers:
±
People with cancer who are undergoing active chemotherapy or radical radiotherapy for lung cancer
±
People with cancers of the blood or bone marrow such as leukaemia, lymphoma or myeloma who are at
any stage of treatment
±
People having immunotherapy or other continuing antibody treatments for cancer
±
People having other targeted cancer treatments which can affect the immune system, such as protein
kinase inhibitors or PARP inhibitors
HS15 - Coronavirus Policy and Procedure
COVID 19 Hub - Human Resources COVID-19
Page 8/12
QCS 1
QCS 1
QCS 1
QCS 1
Regus House, Highbridge Industrial Estate, Oxford Road, Uxbridge, Middlesex, UB8 1HR
This policy is Copyright © Quality Compliance Systems Ltd. 2020 (Last updated 2020) and is only licensed for use with a current
Licence Certificate. If you have a current Licence Certificate, it can be accessed in your online account.
Use without a current Licence Certificate is strictly prohibited.
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±
People who have had bone marrow or stem cell transplants in the last 6 months, or who are still taking
immunosuppression drugs
±
People with severe respiratory conditions including all cystic fibrosis, severe asthma and severe COPD
±
People with rare diseases and inborn errors of metabolism that significantly increase the risk of
infections (such as SCID, homozygous sickle cell)
±
People on immunosuppression therapies sufficient to significantly increase risk of infection
±
Women who are pregnant with significant heart disease, congenital or acquired
The NHS in England is directly contacting people with these conditions to provide further advice. This
advice will be in place for 12 weeks.
5.17
Supporting Hospital Discharge
Prof Charlie Brown will follow the COVID-19 discharge guidance and will ensure that communication
channels remain open.
HS15 - Coronavirus Policy and Procedure
COVID 19 Hub - Human Resources COVID-19
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6.1 Pandemic
±
A pandemic is the worldwide spread of a new disease COVID-19 was characterised as a Pandemic on
11th March 2020
6.2 World Health Organisation
±
The World Health Organisation (WHO) is a specialised agency of the United Nations that is concerned
with world public health
6.3 COVID-19
±
Novel coronavirus is a new strain of coronavirus first identified in Wuhan City, China. The virus was
named severe acute respiratory coronavirus 2 (SARS-CoV-2). The disease it causes is called COVID-
19
6.4 Outbreak
±
A disease outbreak is the occurrence of disease cases in excess of normal expectancy. The number of
cases varies according to the disease-causing agent, and the size and type of previous and existing
exposure to the agent
6.5 Social Stigma
±
Social stigma in the context of health is the negative association between a person or group of people
who share certain characteristics and a specific disease. In an outbreak, this may mean people are
labelled, stereotyped, discriminated against, treated separately, and/or experience loss of status
because of a perceived link with a disease. Such treatment can negatively affect those with the
disease, as well as their caregivers, family, friends and communities. People who do not have the
disease but share other characteristics with this group may also suffer from stigma. The current
COVID
-19 outbreak has provoked social stigma and discriminatory behaviours against people of
certain ethnic backgrounds as well as anyone perceived to have been in contact with the virus
6.6 The Health Protection (Coronavirus) Regulations 2020
±
The Health Protection (Coronavirus) Regulations 2020 was put in place with immediate effect on 25th
February to impose restrictions on any individual considered by health professionals to be at risk of
spreading the virus
±
The regulations apply to any individuals seeking to leave supported isolation before the current
quarantine period of 14 days is complete. It will also apply to future cases during the current
coronavirus incident where an individual who may be infected or contaminated could present a risk to
public health
6.7 Social Distancing
±
Social distancing measures are steps you can take to reduce the social interaction between people.
This will help reduce the transmission of coronavirus (COVID-19)
6.8 Health and Social Care Key Workers
±
This includes but is not limited to doctors, nurses, midwives, paramedics, social workers, care workers,
and other frontline health and social care staff including volunteers; the support and specialist staff
required to maintain the UK
s health and social care sector; those working as part of the health and
social care supply chain, including producers and distributers of medicines and medical and personal
protective equipment
6. Definitions
HS15 - Coronavirus Policy and Procedure
COVID 19 Hub - Human Resources COVID-19
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Regus House, Highbridge Industrial Estate, Oxford Road, Uxbridge, Middlesex, UB8 1HR
This policy is Copyright © Quality Compliance Systems Ltd. 2020 (Last updated 2020) and is only licensed for use with a current
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As well as the information in the 'underpinning knowledge' section of the review sheet we recommend that
you add to your understanding in this policy area by considering the following materials:
CQC Responding to Coronavirus:
https://www.cqc.org.uk/news/stories/how
-
were
-
responding
-
outbreak
-
coronavirus
Handwashing and Handsanitiser fact sheet:
https://www.who.int/gpsc/5may/Hand_Hygiene_Why_How_and_When_Brochure.pdf
Handwashing Video:
https://www.bbc.co.uk/news/av/health
-
51637561/coronavirus
-
watch
-
how
-
germs
-
spread
Public Health England Posters:
https://campaignresources.phe.gov.uk/resources/search?utf8=%E2%9C%93&query=COVID
-
19
Care Provider Alliance - Multiple Resources:
https://www.careprovideralliance.org.uk/business
-
continuity
-
infection
-
control
-
flu.html
Professionals providing this service should be aware of the following:
±
The current understanding is that the virus does not survive on surfaces for longer than 72 hours.
Regular cleaning of frequently touched hard surfaces and hands will therefore help to reduce the risk
of infection
±
Washing your hands often, with soap and water, or use alcohol sanitiser that contains at least 60%
alcohol if handwashing facilities are not available - this is particularly important after taking public
transport
±
QCS Client Ltd must make sure they have the facts about the new coronavirus or the disease COVID-
19 from a reliable source. Public Health England and the Department of Health and Social Care are 2
examples. Staff should read the fact sheet in the Forms section for more information
±
QCS Client Ltd must have an up to date business continuity plan in place. The Pandemic Policy and
Procedure has a checklist to help plan for an outbreak of a disease like COVID-19
±
Its important that Service Users are made aware of how they can help limit the spread of COVID-19 and
that they understand the signs and symptoms of the disease
±
QCS Client Ltd will need to work closely with Hillingdon, health providers, suppliers and other agencies
to ensure that there is continuity and consistency of care
People affected by this service should be aware of the following:
±
A coronavirus is a type of virus. Coronaviruses are common across the world. Typical symptoms of
coronavirus include fever and a cough that may progress to severe pneumonia causing shortness of
breath and breathing difficulties. This new virus is called SARS coronavirus-2. The disease it causes is
called COVID-19
±
There is no vaccine at the moment for this virus. Washing your hands regularly with soap and water will
help prevent the spread of the disease. Try not to touch your eyes, nose and mouth with unwashed
hands
±
Its ok to feel worried or anxious. QCS Client Ltd has plans in place to make sure you will get the care
that you need
Key Facts
-
Professionals
Key Facts
-
People affected by the service
Further Reading
HS15 - Coronavirus Policy and Procedure
COVID 19 Hub - Human Resources COVID-19
Page 11/12
QCS 1
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QCS 1
Regus House, Highbridge Industrial Estate, Oxford Road, Uxbridge, Middlesex, UB8 1HR
This policy is Copyright © Quality Compliance Systems Ltd. 2020 (Last updated 2020) and is only licensed for use with a current
Licence Certificate. If you have a current Licence Certificate, it can be accessed in your online account.
Use without a current Licence Certificate is strictly prohibited.
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To be
outstanding
in this policy area you could provide evidence that:
±
QCS Client Ltd has robust infection control policies and procedures in place and staff understand the
importance of good hand hygiene, how to use personal protective equipment appropriately and they
share their knowledge with Service Users appropriately
±
Staff have accurate and up-to-date information and QCS Client Ltd is able to respond quickly and
safely to a fast-changing situation
±
QCS Client Ltd has shared its pandemic and business continuity plan and everyone knows what their
roles and responsibilities are
±
The wide understanding of the policy is enabled by proactive use of the QCS App
The following forms are included as part of this policy:
Title of form
When would the form be
used?
Created by
COVID
-19 FACT SHEET V2.0 -
Service Users and Staff -
HS15
To provide information for staff
and service users
QCS
COVID
-19 Factsheet -
HS15
To provide information to
managers during the pandemic
QCS
COVID
-19 Easy Read -
HS15
To provide information in an
accessible format
QCS
Key Worker Letter -
HS15
To ensure that Key Workers are
able to travel to work freely and
can access schooling if required
for their children
QCS
Outstanding Practice
Forms
HS15 - Coronavirus Policy and Procedure
COVID 19 Hub - Human Resources COVID-19
Page 12/12
QCS 1
QCS 1
QCS 1
QCS 1
Regus House, Highbridge Industrial Estate, Oxford Road, Uxbridge, Middlesex, UB8 1HR
This policy is Copyright © Quality Compliance Systems Ltd. 2020 (Last updated 2020) and is only licensed for use with a current
Licence Certificate. If you have a current Licence Certificate, it can be accessed in your online account.
Use without a current Licence Certificate is strictly prohibited.
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*All information is correct at the time of publishing. Use of this material is subject to your acceptance of our terms and conditions.

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