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25th March 2020

Free Coronavirus Policy and Procedure for Dom Care (version 2)

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Last Reviewed
24 Mar '20
Last Amended
24 Mar '20
Next Planned Review in 12 months, or sooner
as required.
Business impact
Reason for this review
New Policy
Were changes made?
Yes
Summary:
This policy has been updated to reflect the following:
±
Stay at home requirement
±
Shielding Vulnerable Individuals
±
Hospital Discharge
±
Updated Fact Sheets
±
Key Worker Letter Template
Relevant legislation:
±
The Health Protection (Coronavirus) Regulations 2020
±
Civil Contingencies Act 2004
±
Control of Substances Hazardous to Health Regulations 2002
±
Equality Act 2010
±
Health and Social Care Act 2008 (Registration and Regulated Activities) (Amendment)
Regulations 2015
±
Health and Safety at Work etc. Act 1974
Underpinning
knowledge - What have
we used to ensure that
the policy is current:
±
Author: UNICEF, WHO et al, (2020),
Social Stigma associated with COVID-19
. [Online]
Available from:
https://www.epi
-
win.com/sites/epiwin/files/content/attachments/2020
-
02
-
24/COVID19%20Stigma%20Guide%2024022020_1.pdf
[Accessed: 24/3/2020]
±
Author: Public Health England, (2020),
COVID-19: infection prevention and control
.
[Online] Available from:
https://www.gov.uk/government/publications/wuhan
-
novel
-
coronavirus
-
infection
-
prevention
-
and
-
control
[Accessed: 24/3/2020]
±
Author: Public Health England, (2020),
COVID-19: guidance for households with
possible coronavirus infection
. [Online] Available from:
https://www.gov.uk/government/publications/novel
-
coronavirus
-
2019
-
ncov
-
guidance
-
to
-
assist
-
professionals
-
in
-
advising
-
the
-
general
-
public
[Accessed: 24/3/2020]
±
Author: Public Health England, (2020),
COVID-19: background information
. [Online]
Available from:
https://www.gov.uk/government/publications/wuhan
-
novel
-
coronavirus
-
background
-
information
[Accessed: 24/3/2020]
±
Author: World Health Organisation, (2020),
Coronavirus disease (COVID-19) advice for
the public
. [Online] Available from:
https://www.who.int/emergencies/diseases/novel
-
coronavirus
-
2019/advice
-
for
-
public
[Accessed: 24/3/2020]
±
Author: ACAS, (2014),
Homeworking a guide for employers and employees
. [Online]
Available from:
https://archive.acas.org.uk/media/3905/Homeworking
---
a
-
guide
-
for
-
employers
-
and
-
employees/pdf/Homeworking
-
a
-
guide
-
for
-
employers
-
and
-
employees.pdf
[Accessed: 24/3/2020]
±
Author: Department of Health and Social Care, (2020),
Guidance for social or
community care and residential settings on COVID-19
. [Online] Available from:
https://www.gov.uk/government/publications/guidance
-
for
-
social
-
or
-
community
-
care
-
and
-
residential
-
settings
-
on
-
covid
-
19/guidance
-
for
-
social
-
or
-
community
-
care
-
and
-
residential
-
settings
-
on
-
covid
-
19
[Accessed: 24/3/2020]
±
Author: Public Health England, (2020),
Coronavirus (COVID-19): number of cases in
England
. [Online] Available from:
https://www.gov.uk/government/publications/coronavirus
-
covid
-
19
-
number
-
of
-
cases
-
in
-
england/coronavirus
-
covid
-
19
-
number
-
of
-
cases
-
in
-
england
[Accessed: 24/3/2020]
Review Sheet
CRITICAL IMPACT
Immediate action these changes are business critical and to be
delivered as a matter of urgency.
HS15 - Coronavirus Policy and Procedure
COVID-19 Hub - Human Resources COVID-19
Page 1/12
QCS 1
QCS 1
QCS 1
QCS 1
Regus House, Highbridge Industrial Estate, Oxford Road, Uxbridge, Middlesex, UB8 1HR
This policy is Copyright © Quality Compliance Systems Ltd. 2020 (Last updated 2020) and is only licensed for use with a current
Licence Certificate. If you have a current Licence Certificate, it can be accessed in your online account.
Use without a current Licence Certificate is strictly prohibited.
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±
Author: Public Health England, (2020),
COVID-19: guidance for residential care,
supported living and home care
. [Online] Available from:
https://www.gov.uk/government/publications/covid
-
19
-
residential
-
care
-
supported
-
living
-
and
-
home
-
care
-
guidance
[Accessed: 24/3/2020]
±
Author: LGA and ADASS, (2020),
Social care provider resilience during COVID-19:
guidance to commissioners
. [Online] Available from:
https://www.local.gov.uk/social
-
care
-
provider
-
resilience
-
during
-
covid
-
19
-
guidance
-
commissioners
[Accessed:
24/3/2020]
±
Author: Department for Education, (2020),
Guidance for schools, childcare providers,
colleges and local authorities in England on maintaining educational provision
. [Online]
Available from:
https://www.gov.uk/government/publications/coronavirus
-
covid
-
19
-
maintaining
-
educational
-
provision/guidance
-
for
-
schools
-
colleges
-
and
-
local
-
authorities
-
on
-
maintaining
-
educational
-
provision
[Accessed: 24/3/2020]
±
Author: NHS England, (2020),
COVID-19 Hospital Discharge Service Requirements
.
[Online] Available from:
https://www.england.nhs.uk/coronavirus/wp
-
content/uploads/sites/52/2020/03/covid
-
19
-
discharge
-
guidance
-
hmg
-
format
-
v4
-
18.pdf
[Accessed: 24/3/2020]
Suggested action:
±
Encourage sharing the policy through the use of the QCS App
±
Establish process to check and confirm staff understanding of the policy
±
Include discussion in staff handovers
±
Ensure policy is on the agenda for all supervisions
±
Hold specific meetings to discuss impact
±
Display changes and impact in relevant places e.g. office, staff room, reception areas,
kitchens etc.
±
Ensure relevant staff are empowered to develop specific and individualised processes to
share policy changes
±
Share information quickly and widely
±
Ensure all staff know about the policy changes
HS15 - Coronavirus Policy and Procedure
COVID-19 Hub - Human Resources COVID-19
Page 2/12
QCS 1
QCS 1
QCS 1
QCS 1
Regus House, Highbridge Industrial Estate, Oxford Road, Uxbridge, Middlesex, UB8 1HR
This policy is Copyright © Quality Compliance Systems Ltd. 2020 (Last updated 2020) and is only licensed for use with a current
Licence Certificate. If you have a current Licence Certificate, it can be accessed in your online account.
Use without a current Licence Certificate is strictly prohibited.
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1.1
To ensure that QCS Client Ltd remains up to date and is able to respond in the event of a member of
staff, Service User or contact, contracting the virus (SARS coronavirus-2 (SARS-CoV-2)) which results in
the disease COVID-19.
1.2
To support QCS Client Ltd in meeting the following Key Lines of Enquiry:
1.3
To meet the legal requirements of the regulated activities that QCS Client Ltd is registered to provide:
±
The Health Protection (Coronavirus) Regulations 2020
±
Civil Contingencies Act 2004
±
Control of Substances Hazardous to Health Regulations 2002
±
Equality Act 2010
±
Health and Social Care Act 2008 (Registration and Regulated Activities) (Amendment) Regulations
2015
±
Health and Safety at Work etc. Act 1974
2.1
The following roles may be affected by this policy:
±
All staff
±
Senior Management
2.2
The following Service Users may be affected by this policy:
±
Service Users
2.3
The following stakeholders may be affected by this policy:
±
Family
±
Commissioners
±
External health professionals
±
Local Authority
±
NHS
3.1
To ensure that safe, effective procedures are in place with staff and Service Users having information
in an accessible format.
3.2
As the spread of the virus is resulting in response requirements changing daily, QCS Client Ltd will
ensure that it stays up to date with reliable sources of information and has the flexibility to respond when
required.
Key Question
Key Lines of Enquiry
SAFE
S2: How are risks to people assessed and their safety monitored and
managed so they are supported to stay safe and their freedom is
respected?
SAFE
S3: How does the service make sure that there are sufficient numbers of
suitable staff to support people to stay safe and meet their needs?
SAFE
S5: How well are people protected by the prevention and control of
infection?
WELL-LED
W5: How does the service work in partnership with other agencies?
1. Purpose
2. Scope
3. Objectives
HS15 - Coronavirus Policy and Procedure
COVID-19 Hub - Human Resources COVID-19
Page 3/12
QCS 1
QCS 1
QCS 1
QCS 1
Regus House, Highbridge Industrial Estate, Oxford Road, Uxbridge, Middlesex, UB8 1HR
This policy is Copyright © Quality Compliance Systems Ltd. 2020 (Last updated 2020) and is only licensed for use with a current
Licence Certificate. If you have a current Licence Certificate, it can be accessed in your online account.
Use without a current Licence Certificate is strictly prohibited.
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4.1
QCS Client Ltd recognises that the outbreak of a new strain of coronavirus SARS coronavirus-2
(SARS-CoV-2) which results in the disease COVID-19 is a fast-moving situation. The WHO has stated that
this is now a pandemic. As care providers, ensuring robust infection control and business continuity plans
form part of preparing business at QCS Client Ltd for any events that can cause disruption to the normal
business.
4.2
QCS Client Ltd will ensure that staff are aware and understand the importance of pandemic
preparedness and will carry out preparations by following the checklist in the Pandemic Policy and
Procedure at QCS Client Ltd. QCS Client Ltd understands that business continuity planning involves all
aspects of the business and to be effective QCS Client Ltd must work with their partners, suppliers and
commissioners to ensure that a safe and effective service can be maintained.
4.3
QCS Client Ltd understands that they have a responsibility for ensuring that staff follow good infection
control and prevention techniques and that they support Service Users with this too. QCS Client Ltd will
ensure that staff have access to reliable information to reduce anxiety and dispel any myths and inaccurate
information that may cause worry or distress to staff, Service Users or the wider public.
4. Policy
HS15 - Coronavirus Policy and Procedure
COVID-19 Hub - Human Resources COVID-19
Page 4/12
QCS 1
QCS 1
QCS 1
QCS 1
Regus House, Highbridge Industrial Estate, Oxford Road, Uxbridge, Middlesex, UB8 1HR
This policy is Copyright © Quality Compliance Systems Ltd. 2020 (Last updated 2020) and is only licensed for use with a current
Licence Certificate. If you have a current Licence Certificate, it can be accessed in your online account.
Use without a current Licence Certificate is strictly prohibited.
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5.1
Pandemic Policy
QCS Client Ltd recognises that the WHO has declared COVID-19 can be characterised as a pandemic on
11 March 2020. QCS Client Ltd however, will ensure that it reviews the Pandemic Policy and Procedure
and will complete the checklist to ensure that the business is prepared and that robust business continuity
plans are in place.
5.2
Reducing the Risk of Contracting or Spreading the Virus
QCS Client Ltd will ensure that staff, when not at work, follow the WHO and
Public Health England advice
to
reduce the risk of contracting the virus and the risk of spreading it. They must also support Service Users
to follow the government requirements and remind them that failure to follow this can result in a fine. The
following procedures must be followed;
You can only leave your home:
±
To shop for basic essentials
– only when you really need to
±
To do one form of exercise a day
– such as a run, walk or cycle, alone or with other people you live
with
±
For any medical need
– for example, to visit a pharmacy or deliver essential supplies to a vulnerable
person
±
To travel to and from work
– but only where this is absolutely necessary
±
To shop for basic essentials
– only when you really need to
±
To do one form of exercise a day
– such as a run, walk or cycle, alone or with other people you live
with
±
For any medical need
– for example, to visit a pharmacy or deliver essential supplies to a vulnerable
person
±
To travel to and from work
– but only where this is absolutely necessary
Further measures:
±
Wash your hands regularly and properly
for at least 20 seconds (2 verses of Happy Birthday) by
using soap and running water
±
Use hand sanitiser
when it is not possible to wash hands with soap and water. Hand sanitiser must
contain 60% alcohol to be effective
±
Maintain at least 2 metres (6 foot) distance
between yourself and anyone. If you are too close, you
can breathe in the droplets, including the COVID-19 virus if the person coughing has the disease
±
Avoid touching eyes, nose and mouth
. Hands touch many surfaces and can pick up viruses. Once
contaminated, hands can transfer the virus to your eyes, nose or mouth. From there, the virus can
enter your body and can make you sick
±
Practice respiratory hygiene.
Make sure you, and the people around you, follow good respiratory
hygiene. This means covering your mouth and nose with your bent elbow or tissue when you cough or
sneeze. If you do not have a tissue, use your sleeve. Then dispose of the used tissue immediately and
wash your hands, or use hand sanitiser if you do not have immediate access to soap and running
water. Droplets spread virus. By following good respiratory hygiene you protect the people around you
from viruses such as cold, flu and COVID-19
±
If you have a fever (37.8 degrees, a new/persistent cough) you must self isolate for 7 days.
The NHS advice must be followed below;
±
If you have symptoms of coronavirus infection (COVID-19), however mild, stay at home and do not
leave your house for 7 days from when your symptoms started
±
If you live with someone who has symptoms, you will need to stay at home for 14 days from the day
their symptoms started. This is because it can take 14 days for symptoms to appear
±
If more than 1 person at home has symptoms, stay at home for 14 days from the day the first
person started having symptoms
±
If you get symptoms, stay at home for 7 days from when your symptoms start, even if it means you
are at home for longer than 14 days
5. Procedure
HS15 - Coronavirus Policy and Procedure
COVID-19 Hub - Human Resources COVID-19
Page 5/12
QCS 1
QCS 1
QCS 1
QCS 1
Regus House, Highbridge Industrial Estate, Oxford Road, Uxbridge, Middlesex, UB8 1HR
This policy is Copyright © Quality Compliance Systems Ltd. 2020 (Last updated 2020) and is only licensed for use with a current
Licence Certificate. If you have a current Licence Certificate, it can be accessed in your online account.
Use without a current Licence Certificate is strictly prohibited.
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±
If you do not get symptoms, you can stop staying at home after 14 days
Social Distancing
Follow the Governments requirements
dated March 23rd 2020 for 3 weeks. Everyone must comply with
these requirements
5.3
Handwashing
Staff should wash their hands:
±
Before leaving home
±
On arrival at work
±
After using the toilet
±
After touching pets
±
After breaks and sporting activities
±
Before food preparation
±
After using public transport
±
Before eating any food, including snacks
±
Before leaving work
±
On arrival at home
5.4
Confidentiality
QCS Client Ltd will follow confidentiality and GDPR policies and procedures to ensure that the details of
staff involved in caring for Service Users with suspected or confirmed COVID-19 is kept
confidential. Employees should also respect each other
s confidentially and take care not to inadvertently
share information when using social media.
Where staff are suspected or confirmed to have contracted COVID-19, their personal details should be
treated as confidential, as they would be for any other QCS Client Ltd Service User.
5.5
Safe Staffing
In the event of an outbreak of COVID-19, where staff are moved from other areas to support work on
COVID
-19, assessments should be made on the ability to continue to deliver safe and effective care in the
services affected. Steps should be taken to mitigate any risks resulting from staff moving to other areas.
QCS Client Ltd will as part of pandemic preparedness assess whether any staff need additional training,
support or require a DBS check.
QCS Client Ltd must use tools to report capacity for bed vacancies (such as the
Capacity Tracker
or Care
Pulse) to support system resilience where applicable as outlined in
COVID
-
19: guidance on residential care
provision
.
5.6
Reducing the Risk of Stigmatization
Stigma occurs when people negatively associate an infectious disease, such as COVID-19, with a specific
population. In the case of COVID-19, there are an increasing number of reports of public stigmatization
against people from areas affected by the epidemic, this means that people are being labelled,
stereotyped, separated, and/or experience loss of status and discrimination because of a potential
negative affiliation with the disease. QCS Client Ltd will ensure that staff understand the importance of
preventing and addressing
social stigma
by making sure facts are available to staff and Service Users.
5.7
Actions if a Service User Meets the Criteria and Displays Symptoms
If a Service User complains of symptoms staff must make sure;
±
The Service User is safe and withdraw from the room
±
They immediately wash their hands and avoid touching the face, nose, mouth or eyes
±
They contact 111 for advice or 999 if an emergency (if they are seriously ill or injured or their life is at
risk)
±
They contact QCS Client Ltd as soon as possible and advise of the situation. This must be a high
priority
±
They do not attend any other Service Users, visit their GP or travel in the community until advice is
sought
±
Whilst they wait for advice from NHS 111 or an ambulance to arrive, staff should remain at least 2
metres from other people. They should avoid touching people, surfaces and objects and be advised to
cover their mouth and nose with a disposable tissue when they cough or sneeze and put the tissue in a
HS15 - Coronavirus Policy and Procedure
COVID-19 Hub - Human Resources COVID-19
Page 6/12
QCS 1
QCS 1
QCS 1
QCS 1
Regus House, Highbridge Industrial Estate, Oxford Road, Uxbridge, Middlesex, UB8 1HR
This policy is Copyright © Quality Compliance Systems Ltd. 2020 (Last updated 2020) and is only licensed for use with a current
Licence Certificate. If you have a current Licence Certificate, it can be accessed in your online account.
Use without a current Licence Certificate is strictly prohibited.
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bag then throw the tissue in the bin. If they do not have any tissues available, they should cough and
sneeze into the crook of their elbow
±
If they need to go to the bathroom whilst waiting for medical assistance, they should use a separate
bathroom if available. This will apply only to the period of time while waiting for transport to hospital
5.8
Action if a Member of Staff Reports Symptoms
±
QCS Client Ltd will ensure that the member of staff self-isolates for 7 days
±
If the member of staff has no symptoms they can return to work on day 8
±
QCS Client Ltd must contact Hillingdon and the
local health protection team
for advice including
whether the premises need to close and other staff self-isolate
±
Advice will be given to the member of staff if they need to self-isolate and what action will need to take
place for any Service Users that they may have had contact with
±
QCS Client Ltd must ensure that confidentiality is maintained and that records are held in line with Data
Protection Act requirements
±
QCS Client Ltd should follow their Sickness Absence Policy and Procedure and ensure that it
follows government guidance which states that if an employee or worker has to self-isolate, they should
receive any Statutory Sick Pay (SSP) due to them.
±
QCS Client Ltd will need to put into action the business continuity plan and liaise with Hillingdon and the
CQC if there are concerns about staffing
5.9
Isolation Notes Online
Isolation notes
will provide QCS Client Ltd with evidence for their employers that they have been advised to
self-isolate due to coronavirus, either because they have symptoms or they live with someone who has
symptoms, and so cannot work.
As isolation notes can be obtained without contacting a doctor, this will reduce the pressure on GP
surgeries and prevent people needing to leave their homes.
For the first seven days off work, employees can self-certify so they do not need any evidence for QCS
Client Ltd. After that, QCS Client Ltd may ask for evidence of sickness absence. Where this is related to
having symptoms of coronavirus or living with someone who has symptoms, the isolation note can be used
to provide evidence of the advice to self-isolate.
5.10
Cleaning the Office and Workplace Where There are Confirmed Cases of COVID-19
QCS Client Ltd will follow Public Health England
guidance on cleaning.
Coronavirus symptoms are similar to
a flu-like illness and include cough, fever, or shortness of breath. Once symptomatic, all surfaces that the
person has come into contact with must be cleaned including:
±
All surfaces and objects which are visibly contaminated with body fluids
±
All potentially contaminated high-contact areas such as toilets, door handles, telephones
±
Clothing and linen used by the person should be set aside pending assessment of the person by a
healthcare professional
5.11
Rubbish Disposal Including Tissues
±
All waste that has been in contact with the individual with symptoms, including used tissues, continence
pads and other items soiled with bodily fluids, must be put in a plastic rubbish bag and tied. These
bags should be placed into another bag, tied securely and kept separate from other waste within the
room. This must be put aside for at least 72 hours before being disposed of as normal
5.12
Raising Concerns
QCS Client Ltd has effective procedures in place to allow staff to raise any concerns in relation to
equipment, policies and processes for managing COVID-19 at the earliest opportunity. All staff must be
aware of the Whistleblowing Policy and Procedure at QCS Client Ltd and be able to raise concerns without
any fear and receive timely feedback on their concerns.
5.13
Working from Home
Where staff at QCS Client Ltd are able to work from home, and QCS Client Ltd has agreed to the
arrangement QCS Client Ltd has the following expectations;
±
Staff can work independently and on their own initiative
±
Staff are able to motivate themselves
±
Complete agreed work within set deadlines
HS15 - Coronavirus Policy and Procedure
COVID-19 Hub - Human Resources COVID-19
Page 7/12
QCS 1
QCS 1
QCS 1
QCS 1
Regus House, Highbridge Industrial Estate, Oxford Road, Uxbridge, Middlesex, UB8 1HR
This policy is Copyright © Quality Compliance Systems Ltd. 2020 (Last updated 2020) and is only licensed for use with a current
Licence Certificate. If you have a current Licence Certificate, it can be accessed in your online account.
Use without a current Licence Certificate is strictly prohibited.
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±
Staff can manage their workload effectively
±
Staff can cope well under any new pressure posed by working at home
±
Staff will adopt healthy work from home practices which includes compliance with Health and Safety
±
Staff will maintain contact with QCS Client Ltd and colleagues with whom they would usually interact
with
±
Confidentiality will be maintained in line with the Data Protection Act
±
Any concerns will be raised immediately with Prof Charlie Brown
±
Meeting with Service Users or external organisations will not take place with the employees at home
unless teleconferencing facilities are used
QCS Client Ltd understands during the coronavirus outbreak, that where the employee's role makes home
working feasible, working from home will be supported. The decision to temporarily allow home working is
not a contractual change.
QCS Client Ltd will investigate mechanisms to communicate effectively with staff who work from home. The
free software made available by Microsoft,
Teams
, to support video conferencing and calls over wi-fi is an
option that can be considered.
5.14
Working from Home - Health and Safety Considerations
QCS Client Ltd has a duty of care for all their employees, and the requirements of the health and safety
legislation apply to homeworkers. QCS Client Ltd is responsible for carrying out a risk assessment to check
whether the proposed home workplace's ventilation, temperature, lighting, space, chair, desk and
computer, or any kind of workstation, and floor are suitable for the tasks the homeworker will be carrying
out.
QCS Client Ltd is responsible for the equipment it supplies, but it is the employee's responsibility to rectify
any flaws in the home highlighted by the assessment. Once the home workplace has passed the
assessment, it is the employee who is responsible for keeping it that way. QCS Client Ltd will refer to the
Home Working Policy and Procedure.
5.15
Visitors
The impact of the coronavirus is far greater for people with underlying health conditions and who are
elderly. QCS Client Ltd will monitor the changing situation. QCS Client Ltd will display information posters
and advise anyone that is unwell to stay away. QCS Client Ltd will ensure that all visitors document their
names and contact phone numbers should contact tracing be required. Where restrictions on visitors are
made, QCS Client Ltd will ensure that risk assessments are in place, best interest decisions are recorded
and the least restrictive option are taken and in human rights terms, this factors in the services and support
supplied to Service Users by their visitors.
QCS Client Ltd will review any Service User who have last powers of attorney in place and ensure that any
advance decisions are recorded.
5.16
Shielding At Risk Groups
The Government advised on 21st March that those who are at increased risk of severe illness from
coronavirus (COVID-19) must be shielded and protected. The full Public Health England guidance can be
read
here
. Shielding is a measure to protect extremely vulnerable people by minimising interaction between
those who are extremely vulnerable and others. This means that those who are extremely vulnerable
should not leave their homes, and within their homes should minimise all non-essential contact with other
members of their household.
1.
Strictly avoid contact with someone who is displaying symptoms of coronavirus (COVID-19). These
symptoms include high temperature and/or a new and continuous cough
2.
Do not leave your house
3.
Do not attend any gatherings
4.
Do not go out for shopping, leisure or travel and, when arranging food or medication deliveries,
these should be left at the door to minimise contact
5.
Keep in touch using remote technology such as phone, Internet, and social media
People falling into this extremely vulnerable group include:
±
Solid organ transplant recipients
±
People with specific cancers:
±
People with cancer who are undergoing active chemotherapy or radical radiotherapy for lung cancer
HS15 - Coronavirus Policy and Procedure
COVID-19 Hub - Human Resources COVID-19
Page 8/12
QCS 1
QCS 1
QCS 1
QCS 1
Regus House, Highbridge Industrial Estate, Oxford Road, Uxbridge, Middlesex, UB8 1HR
This policy is Copyright © Quality Compliance Systems Ltd. 2020 (Last updated 2020) and is only licensed for use with a current
Licence Certificate. If you have a current Licence Certificate, it can be accessed in your online account.
Use without a current Licence Certificate is strictly prohibited.
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±
People with cancers of the blood or bone marrow such as leukaemia, lymphoma or myeloma who are at
any stage of treatment
±
People having immunotherapy or other continuing antibody treatments for cancer
±
People having other targeted cancer treatments which can affect the immune system, such as protein
kinase inhibitors or PARP inhibitors
±
People who have had bone marrow or stem cell transplants in the last 6 months, or who are still taking
immunosuppression drugs
±
People with severe respiratory conditions including all cystic fibrosis, severe asthma and severe COPD
±
People with rare diseases and inborn errors of metabolism that significantly increase the risk of
infections (such as SCID, homozygous sickle cell)
±
People on immunosuppression therapies sufficient to significantly increase risk of infection
±
Women who are pregnant with significant heart disease, congenital or acquired
The NHS in England is directly contacting people with these conditions to provide further advice. This
advice will be in place for 12 weeks.
5.17
Supporting Hospital Discharge
Prof Charlie Brown will follow the COVID-19 discharge guidance and will ensure that communication
channels remain open.
HS15 - Coronavirus Policy and Procedure
COVID-19 Hub - Human Resources COVID-19
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QCS 1
QCS 1
QCS 1
QCS 1
Regus House, Highbridge Industrial Estate, Oxford Road, Uxbridge, Middlesex, UB8 1HR
This policy is Copyright © Quality Compliance Systems Ltd. 2020 (Last updated 2020) and is only licensed for use with a current
Licence Certificate. If you have a current Licence Certificate, it can be accessed in your online account.
Use without a current Licence Certificate is strictly prohibited.
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6.1 Pandemic
±
A pandemic is the worldwide spread of a new disease COVID-19 was characterised as a Pandemic on
11th March 2020
6.2 World Health Organisation
±
The World Health Organisation (WHO) is a specialised agency of the United Nations that is concerned
with world public health
6.3 COVID-19
±
Novel coronavirus is a new strain of coronavirus first identified in Wuhan City, China. The virus was
named severe acute respiratory coronavirus 2 (SARS-CoV-2). The disease it causes is called COVID-
19
6.4 Outbreak
±
A disease outbreak is the occurrence of disease cases in excess of normal expectancy. The number of
cases varies according to the disease-causing agent, and the size and type of previous and existing
exposure to the agent
6.5 Social Stigma
±
Social stigma in the context of health is the negative association between a person or group of people
who share certain characteristics and a specific disease. In an outbreak, this may mean people are
labelled, stereotyped, discriminated against, treated separately, and/or experience loss of status
because of a perceived link with a disease. Such treatment can negatively affect those with the
disease, as well as their caregivers, family, friends and communities. People who do not have the
disease but share other characteristics with this group may also suffer from stigma. The current
COVID
-19 outbreak has provoked social stigma and discriminatory behaviours against people of
certain ethnic backgrounds as well as anyone perceived to have been in contact with the virus
6.6 The Health Protection (Coronavirus) Regulations 2020
±
The Health Protection (Coronavirus) Regulations 2020 was put in place with immediate effect on 25th
February to impose restrictions on any individual considered by health professionals to be at risk of
spreading the virus
±
The regulations apply to any individuals seeking to leave supported isolation before the current
quarantine period of 14 days is complete. It will also apply to future cases during the current
coronavirus incident where an individual who may be infected or contaminated could present a risk to
public health
6.7 Social Distancing
±
Social distancing measures are steps you can take to reduce the social interaction between people.
This will help reduce the transmission of coronavirus (COVID-19)
6.8 Health and Social Care Key Workers
±
This includes but is not limited to doctors, nurses, midwives, paramedics, social workers, care workers,
and other frontline health and social care staff including volunteers; the support and specialist staff
required to maintain the UK
s health and social care sector; those working as part of the health and
social care supply chain, including producers and distributers of medicines and medical and personal
protective equipment
6. Definitions
HS15 - Coronavirus Policy and Procedure
COVID-19 Hub - Human Resources COVID-19
Page 10/12
QCS 1
QCS 1
QCS 1
QCS 1
Regus House, Highbridge Industrial Estate, Oxford Road, Uxbridge, Middlesex, UB8 1HR
This policy is Copyright © Quality Compliance Systems Ltd. 2020 (Last updated 2020) and is only licensed for use with a current
Licence Certificate. If you have a current Licence Certificate, it can be accessed in your online account.
Use without a current Licence Certificate is strictly prohibited.
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As well as the information in the 'underpinning knowledge' section of the review sheet we recommend that
you add to your understanding in this policy area by considering the following materials:
CQC Responding to Coronavirus:
https://www.cqc.org.uk/news/stories/how
-
were
-
responding
-
outbreak
-
coronavirus
Handwashing and Handsanitiser fact sheet:
https://www.who.int/gpsc/5may/Hand_Hygiene_Why_How_and_When_Brochure.pdf
Handwashing Video:
https://www.bbc.co.uk/news/av/health
-
51637561/coronavirus
-
watch
-
how
-
germs
-
spread
Public Health England Posters:
https://campaignresources.phe.gov.uk/resources/search?utf8=%E2%9C%93&query=COVID
-
19
Care Provider Alliance - Multiple Resources:
https://www.careprovideralliance.org.uk/business
-
continuity
-
infection
-
control
-
flu.html
Professionals providing this service should be aware of the following:
±
The current understanding is that the virus does not survive on surfaces for longer than 72 hours.
Regular cleaning of frequently touched hard surfaces and hands will therefore help to reduce the risk
of infection
±
Washing your hands often, with soap and water, or use alcohol sanitiser that contains at least 60%
alcohol if handwashing facilities are not available - this is particularly important after taking public
transport
±
QCS Client Ltd must make sure they have the facts about the new coronavirus or the disease COVID-
19 from a reliable source. Public Health England and the Department of Health and Social Care are 2
examples. Staff should read the fact sheet in the Forms section for more information
±
QCS Client Ltd must have an up to date business continuity plan in place. The Pandemic Policy and
Procedure has a checklist to help plan for an outbreak of a disease like COVID-19
±
Its important that Service Users are made aware of how they can help limit the spread of COVID-19 and
that they understand the signs and symptoms of the disease
±
QCS Client Ltd will need to work closely with Hillingdon, health providers, suppliers and other agencies
to ensure that there is continuity and consistency of care
People affected by this service should be aware of the following:
±
A coronavirus is a type of virus. Coronaviruses are common across the world. Typical symptoms of
coronavirus include fever and a cough that may progress to severe pneumonia causing shortness of
breath and breathing difficulties. This new virus is called SARS coronavirus-2. The disease it causes is
called COVID-19
±
There is no vaccine at the moment for this virus. Washing your hands regularly with soap and water will
help prevent the spread of the disease. Try not to touch your eyes, nose and mouth with unwashed
hands
±
Its ok to feel worried or anxious. QCS Client Ltd has plans in place to make sure you will get the care
that you need
Key Facts
-
Professionals
Key Facts
-
People affected by the service
Further Reading
HS15 - Coronavirus Policy and Procedure
COVID-19 Hub - Human Resources COVID-19
Page 11/12
QCS 1
QCS 1
QCS 1
QCS 1
Regus House, Highbridge Industrial Estate, Oxford Road, Uxbridge, Middlesex, UB8 1HR
This policy is Copyright © Quality Compliance Systems Ltd. 2020 (Last updated 2020) and is only licensed for use with a current
Licence Certificate. If you have a current Licence Certificate, it can be accessed in your online account.
Use without a current Licence Certificate is strictly prohibited.
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To be
outstanding
in this policy area you could provide evidence that:
±
The wide understanding of the policy is enabled by proactive use of the QCS App
±
QCS Client Ltd has robust infection control policies and procedures in place and staff understand the
importance of good hand hygiene, how to use personal protective equipment appropriately and they
share their knowledge with Service Users appropriately
±
Staff have accurate and up-to-date information and QCS Client Ltd is able to respond quickly and
safely to a fast-changing situation
±
QCS Client Ltd has shared its pandemic and business continuity plan and everyone knows what their
roles and responsibilities are
The following forms are included as part of this policy:
Title of form
When would the form be
used?
Created by
COVID
-19 FACT SHEET V2.0 -
Service Users and Staff -
HS15
To provide information for staff
and service users
QCS
COVID
-19 Factsheet -
HS15
To provide information to
managers during the pandemic
QCS
COVID
-19 Easy Read -
HS15
To provide information in an
accessible format
QCS
Key Worker Letter -
HS15
To ensure that Key Workers are
able to travel to work freely and
can access schooling if required
for their children
QCS
Outstanding Practice
Forms
HS15 - Coronavirus Policy and Procedure
COVID-19 Hub - Human Resources COVID-19
Page 12/12
QCS 1
QCS 1
QCS 1
QCS 1
Regus House, Highbridge Industrial Estate, Oxford Road, Uxbridge, Middlesex, UB8 1HR
This policy is Copyright © Quality Compliance Systems Ltd. 2020 (Last updated 2020) and is only licensed for use with a current
Licence Certificate. If you have a current Licence Certificate, it can be accessed in your online account.
Use without a current Licence Certificate is strictly prohibited.
Page 12/12
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Coronavirus Fact Sheet
COVID
-
19 Key Facts
Coronavirus ~ COVID
-
19
What is it?
Coronaviruses can make humans and animals sick. Some coro-
naviruses can cause illness like the common cold and others
can cause more serious diseases, including Severe Acute Res-
piratory Syndrome (SARS) and Middle East Respiratory Syn-
drome (MERS). This new coronavirus started in Hubei Prov-
ince,
China.
The
virus
was
renamed
(11th
Feb
2020)
SARS
-
CoV
-
2 and the disease the virus causes is now called
COVID
-
19.
While coronavirus is of concern, it is important to remember
that most people displaying symptoms such as fever, cough,
sore throat or
tiredness are likely suffering with a cold or other
respiratory illness, not coronavirus .
How is it spread?
The coronavirus is most likely to spread from person
-
to
-
person
through:
Direct close contact with a person while they are infectious;
Close contact with a person with a confirmed infection who
coughs or sneezes, or;
Touching objects or surfaces (such as door handles or tables)
contaminated from a cough or sneeze from a person with a
confirmed infection, and then touching your mouth or face
.
March
2020 v2.0
Staff and Service Users
The disease can spread from person to
person through small droplets from
the nose or mouth which are spread
when a person with COVID
-
19 coughs
or exhales. These droplets land on
objects and surfaces around the per-
son
You must not go to A& E if you are
unwell and think you may have COVID
-
19
Good hand hygiene is one of the best
ways of preventing the spread of the
virus
Cough etiquette helps too
It is not certain how long the virus that
causes COVID
-
19 survives on surfaces,
but it seems to behave like other coro-
naviruses. But it
may last on some
surfaces for a few hours or up to sev-
eral days

The advice for anyone in any setting is to follow these main guidelines.
The most common symptoms of coronavirus (COVID
-
19) are recent onset of a new contin-
uous cough and/or high temperature.
If you have these symptoms, however mild, stay at home and
do not leave your house for 7 days from when your symp-
toms started. If someone in your house has symptoms you
must follow the NHS advice called
Stay at Home advice
You do not need to call NHS 111 to go into self
-
isolation. If
your symptoms worsen during home isolation or are no bet-
ter after 7 days, contact
NHS 111 online.
If you have no internet access, you should call NHS 111. For a medical emergency dial 999.
Wash your hands more often than usual, for 20 seconds using soap and hot water, particu-
larly after coughing, sneezing and blowing your nose, or after being in public areas where
other people are doing so.
Use hand sanitiser if that
s all you have access to.
How can we help stop it spreading?
What do I need to do if I have symptoms?
Practising good hand and
sneeze/cough hygiene is the
best defence against most
viruses. You must:
Wash your hands frequently
with soap and water, before
and after eating and after
going to the toilet
Cover your cough and
sneeze,
dispose of tissues
and use
alcohol
-
based hand
-
sanitiser
If unwell, avoid contact with
others (touching, kissing,
hugging etc)
2

3
Make a plan for your
family
The best thing you can do
now is plan for how you can
adapt your daily routine, and
that of others in your house-
hold, so that you can stay at
home Some of the ways in
which you could prepare
include:
talk to your
neighbours
and family and
ex-
change phone numbers
of
household contacts
consider and plan for
those in your home who
are
considered
vul-
nerable
create a contact list with
phone
numbers of
neighbours, schools, em-
ployer, chemist, NHS 111
set up online
shopping
accounts if
possible
When can you leave your house?
You should only leave the house for one of four reasons.
Shopping for basic necessities, for example food and medicine, which
must be as infrequent as possible.
One form of exercise a day, for example a run, walk, or cycle
-
alone or
with members of your household.
Any medical need, or to provide care or to help a vulnerable person.
Travelling to and from work, but only where this absolutely cannot be
done from home
If you do have to go out , you should there should be no more than 2 of
you unless they are your family living in your house
You need to stand 2 metres (6 ft ) away from people outside
When we reduce our day
-
to
-
day contact with other people, we will reduce
the spread of the infection. That is why the government
has introduced
three new measures.
People to stay at home, except for very limited purposes
Closing non
-
essential shops and playgrounds. Food shops will be open
Stopping all gatherings of more than two people in public
This will last for 3 weeks . The Government will tell us if we all need to stay ta
home for longer.
If you don
t follow these rules , the Police can fine you
Some people can go to work like nurses, doctors , care workers .
Following the Stay at Home Rules

Staying safe at home
If you are classed as
extremely
vulnerable. you are strongly
advised to stay at home at all
times and avoid any face
-
to
-
face
contact for a period of at least
12 weeks from the day you re-
ceive your letter. Please note
that this period of time could
change.
Its ok for your care worker to
visit. If they are unwell or have
symptoms of COVID
-
19 ( High
temperature and continuous/
new cough) they must stay
away.
All people coming to your home
should wash their hands with
soap and water for at least 20
seconds on arrival to your house
and often while they are there.
If you think you have developed
symptoms of COVID
-
19 such as a
new, continuous cough or fever,
seek clinical advice using
the
NHS 111 online
coronavirus
service or call NHS 111. Do this
as soon as you get symptoms.
4
Shielding is a measure to protect people who are clinically extremely vulnerable by
minimising all interaction between those who are extremely vulnerable and others.
We are strongly advising people with serious underlying health conditions (listed
below), which put them at very high risk of severe illness from coronavirus (COVID
-
19), to rigorously follow shielding measures in order to keep themselves safe.
People falling into this extremely vulnerable group include:
Solid organ transplant recipients.
People with specific cancers:
people with cancer who are undergoing active chemotherapy or radical
radiotherapy for lung cancer
people with cancers of the blood or bone marrow such as leukaemia,
lymphoma or myeloma who are at any stage of treatment
people having immunotherapy or other continuing antibody treatments
for cancer
people having other targeted cancer treatments which can affect the im-
mune system, such as protein kinase inhibitors or PARP inhibitors
people who have had bone marrow or stem cell transplants in the last 6
months, or who are still taking immunosuppression drugs
People with severe respiratory conditions including all cystic fibrosis, severe
asthma and severe COPD.
People with rare diseases and inborn errors of metabolism that significantly in-
crease the risk of infections (such as SCID, homozygous sickle cell).
People on immunosuppression therapies sufficient to significantly increase risk
of infection.
Women who are pregnant with significant heart disease, congenital or acquired.
What is Shielding?

There is currently no vaccine to prevent Novel Coronavirus. The best way to
prevent
infection is to avoid being
exposed to the virus.
Follow these five steps every time.
1.
Wet
your hands with clean, running water
(warm or cold), turn off the tap, and apply soap.
2.
Lather
your hands by rubbing them together with the
soap. Lather the backs of your hands, between your fin-
gers, and under your nails.
3.
Scrub
your hands for at least 20 seconds. How long? Hum
the
Happy Birthday
song from beginning to end twice.
4.
Rinse
your hands well under clean, running water.
5.
Dry
your hands using a clean towel or air dry them.
5
Handwashing Techniques to Stay Healthy
Looking after your health and Wellbeing
It
s important to look after your mental health and wellbeing.
Its is ok to feel worried
and anxious as
we haven
t experienced anything like this before and things are
changing so quickly. Self
-
isolating and Social Distancing may make you feel lonely and
more anxious.
Here are some tips to help you self care
Keep in touch with friends and family by using phones, video conversations (Microsoft
have made their video software free to use) .
Make sure you eat healthily, if you think you are going to need food or medicines , speak
to friends , neighbours etc
Make sure you sleep and rest . Sleeping helps support your body's ability to fight off
infection
Limit the amount of news
you watch, read or listen to. It can feel overwhelming . If it
worries you, switch it off and only check once or twice a day

Mind infoline on
0300 123 3393
Call Rethink on
0300 5000 927
For support in a crisis, Text
Shout
to
85258.
The Samaritans
-
Call
116 123
-
it's FREE
NHS 111
Useful Contacts
Quality Compliance Systems
Have a question?
0333 405 33 33
INFO@QCS.CO.UK
WWW.QCS.CO.UK
Quality Compliance Systems
Quality Compliance Systems (QCS) is
the leading compliance management
system for the Care sector. Our
service provides over 70,000 Care,
Dental and Medical professionals
with access to the most
comprehensive set of customised
policies, procedures and compliance
toolkits, enabling our users to stay
compliant with current CQC policies.
Over 2,700 dedicated pages are
reviewed and updated regularly in
line with legislative and regulatory
requirements, and Best Practice
guidelines, by our team of experts.
This document
is Copyright © Quality Compliance Systems Ltd. 2020 (Last updated 2020)
Staying Connected with Family and Friends
Microsoft Teams:
https:// ww.microsoft.com/en
-
gb
Whatsapp
Facetime
Skype

FACT SHEET DATE : 24 03.2020
Issue 4.0
Coronavirus Fact Sheet
What is it and why is it a problem?
COVID
-
19 is a new illness that can affect your lungs and airways. It is caused by a
virus called coronavirus. This new coronavirus started in Hubei Province, Chi-
na in December 2019.The coronavirus causes a
disease which is called COVID
-
19.
Although most people will only have mild symptoms, for some it will cause
serious problems that will require treatment in hospital for
people and may
result in death.
This is a fast changing situation with lots of different guidance being pub-
lished and updated. The Government instructed everyone
to stay at home to
stop coronavirus spreading
This includes people of all ages –
even if you do not have any symptoms or
other health conditions. You can only leave your home:
to shop for basic essentials
only when you really need to
to do one form of exercise a day
such as a run, walk or cycle, alone or
with other people you live with
for any medical need
for example, to visit a pharmacy or deliver essential
supplies to a vulnerable person
to travel to and from work
–but only where this is absolutely necessary
What is Flattening the Curve?
Flattening the curve refers to the use of protective
practices to slow the rate of COVID
-
19 infection so
hospitals have room, supplies including ventila-
tors ,doctors and nurses for all of the patients
who need care.
Social distancing will help with flattening the
curve. It will space out the number of people get-
ting very ill who require hospital treatment.
COVID
-
19

Page 2
Coro
Extremely Vulnerable
-
COVID19
-
Shielding
If you have an underlying health condition listed
above, you are at very high risk of severe illness as a
result of coronavirus (COVID
-
19) requiring admission
to hospital.
Shielding is a practice used to protect extremely vul-
nerable people from coming into contact with corona-
virus.
You are strongly advised to stay at home at all times
and avoid any face
-
to
-
face contact for a period of at
least 12 weeks from the day you receive your letter.
Please note that this period of time could change.
Who is in this group?
Solid organ transplant recipients.
People with specific cancers:
people with cancer who are un-
dergoing active chemotherapy or
radical radiotherapy for lung
cancer
people with cancers of the blood
or bone marrow such as leukae-
mia, lymphoma or myeloma who
are at any stage of treatment
people having immunotherapy
or other continuing antibody
treatments for cancer
people having other targeted
cancer treatments which can af-
fect the immune system, such as
protein kinase inhibitors or
PARP inhibitors
people who have had bone mar-
row or stem cell transplants in
the last 6 months, or who are
still taking immunosuppression
drugs
People with severe respiratory
conditions including all cystic
fibrosis, severe asthma and
severe COPD.
People with rare diseases and
inborn errors of metabolism that
significantly increase the risk of
infections (such as SCID, homo-
zygous sickle cell).
People on immunosuppression
therapies sufficient to signifi-
cantly increase risk of infection.
Women who are pregnant with
significant heart disease, congen-
ital or acquired.

Page 3
Issue 4.0
GDPR!
Information about employees
health will constitute
'sensitive personal data' and
therefore such information
will have to be processed in
accordance with GDPR.
However employers can
process medical data relating
to a data subject where it is
necessary for the employer to
comply with its legal
obligations in relation to
health and safety.
To be eligible for sick pay an em-
ployee must be
incapable to work
”.
From 13th
March 2020, legislation
has been amended to include self
-
isolation within the definition of
incapable to work
”.
Those who follow advice to stay at home and who cannot work
as a result will be eligible for statutory sick pay (SSP), even if
they are not themselves sick.
Employers should use their discretion and respect the medical
need to self
-
isolate in making decisions about sick pay.
Anyone not eligible to receive sick pay, including those earning
less than an average of £118 per week and some of those self
-
employed people, are
able to claim
Universal Credit
and or con-
tributory Employment and Support Allowance.
For those on a low income and already claiming Universal Credit,
it is designed to automatically adjust depending on people
s
earnings or other income. However, if someone needs money
urgently they can apply for an advance.
The Government
is passing a law
so that
SSP
can be paid from
day 1, rather than day 4, of absence from work if someone
is
absent from work due to sickness or need to stay at home due
to
COVID
-
19. Once the legislation has been passed, this will ap-
ply retrospectively from 13 March. You should talk to your em-
ployer if you are eligible for
SSP
and need to claim. .
Update on Statutory Sick Pay
Certifying absence from work
By law, medical evidence is not required for the first 7 days of sickness.
After 7 days, employers may use their discretion around the need for
medical evidence if an employee is staying at home.
The Government
strongly suggest that employers use their discretion
around the need for medical evidence for a period of absence where an
employee is advised to stay at home either as they are unwell them-
selves, or live with someone who is, in accordance with the public
health advice issued by the government.
If evidence is required to cover
self
-
isolation or household isola-
tion
beyond the first 7 days of absence then employees can get an iso-
lation note from
NHS 111 online
or from the
NHS website
.

Who are We?
Contact Us
Follow us on Social
Media
The Government has postponed the controversial reforms to
the IR35 tax rules until
April 2021
as it
attempts to alleviate
pressure on businesses and
individuals amid the COVID
-
19
fallout.
Data Security and Protection Toolkit submission date has
been suspended until 30 September 2020
CQC has written to all registered providers to say they are;
stopping routine inspections from today
shifting towards other, remote methods to give assur-
ance of safety and quality of care
Making some inspection activity in a small number of
cases, for example where there are allegations of
abuse
giving extra support to registered managers in adult
social care
Microsoft have made their video conferencing platform,
Teams, free in response to the COVID
-
19 emergency.
Did You Know ?
Quality Compliance Systems
(QCS) is
the leading compliance management
system for the Care sector. Our service
provides over 79,000 Care, Dental and
Medical professionals with access to the
most comprehensive set of customised
policies, procedures and compliance
toolkits, enabling our users to stay com-
pliant with current CQC policies. Over
2,700 dedicated pages are reviewed and
updated regularly in line with legislative
and regulatory requirements, as well as
Best Practice guidelines, by our team of
experts. Instant updates are delivered
digitally, 24/7, directly to our customers
via the online management system and
QCS App.
Have a question?
0333 405 33 33
INFO@QCS.CO.UK
WWW.QCS.CO.UK

Coronavirus Fact Sheet
This factsheet will tell you about
Coronavirus.

*All information is correct at the time of publishing. Use of this material is subject to your acceptance of our terms and conditions.

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