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26th March 2020

Free Coronavirus Policy and Procedure for GPs (version 3)

You can now download our latest Coronavirus Policy and Procedure for Dom Care here

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Last Reviewed
26 Mar '20
Last Amended
26 Mar '20
Next Planned Review in 12 months, or sooner
as required.
Business impact
Reason for this review
New Policy
Were changes made?
Yes
Summary:
Advanced Decisions to Refuse Treatment FAQs around COVID-19 included in Further
Reading from the BMJ 25 March 2020.
Relevant legislation:
±
The Health Protection (Coronavirus) Regulations 2020
±
Civil Contingencies Act 2004
±
Control of Substances Hazardous to Health Regulations 2002
±
Equality Act 2010
±
Health and Social Care Act 2008 (Registration and Regulated Activities) (Amendment)
Regulations 2015
±
Health and Safety at Work etc. Act 1974
Underpinning
knowledge - What have
we used to ensure that
the policy is current:
±
Author: UNICEF, WHO et al, (2020),
Social Stigma associated with COVID-19
. [Online]
Available from:
https://www.unicef.org/media/65931/file/Social%20stigma%
20associated%20with%20the%20coronavirus%20disease%202019%20(COVID
-
19).pdf
[Accessed: 26/3/2020]
±
Author: Department of health and Social Care, (2020),
Number of coronavirus (COVID-
19) cases and risk in the UK
. [Online] Available from:
https://www.gov.uk/guidance/wuhan
-
novel
-
coronavirus
-
information
-
for
-
the
-
public
[Accessed: 26/3/2020]
±
Author: Public Health England, (2020),
COVID-19: infection prevention and control
.
[Online] Available from:
https://www.gov.uk/government/publications/wuhan
-
novel
-
coronavirus
-
infection
-
prevention
-
and
-
control
[Accessed: 26/3/2020]
±
Author: Public Health England, (2020),
COVID-19: guidance for households with
possible coronavirus infection
. [Online] Available from:
https://www.gov.uk/government/publications/covid
-
19
-
stay
-
at
-
home
-
guidance
[Accessed: 26/3/2020]
±
Author: Public Health England, (2020),
COVID-19: background information
. [Online]
Available from:
https://www.gov.uk/government/publications/wuhan
-
novel
-
coronavirus
-
background
-
information
[Accessed: 26/3/2020]
±
Author: World Health Organisation, (2020),
Coronavirus disease (COVID-19) advice for
the public
. [Online] Available from:
https://www.who.int/emergencies/diseases/novel
-
coronavirus
-
2019/advice
-
for
-
public
[Accessed: 26/3/2020]
±
Author: Pubic Health England, (2020),
COVID-19: guidance for primary care
. [Online]
Available from:
https://www.gov.uk/government/publications/wn
-
cov
-
guidance
-
for
-
primary
-
care
[Accessed: 26/3/2020]
±
Author: NHS England and NHS Improvement, (2020),
NHS England and NHS
Improvement coronavirus
. [Online] Available from:
https://www.england.nhs.uk/coronavirus/primary
-
care/general
-
practice/
[Accessed:
26/3/2020]
±
Encourage sharing the policy through the use of the QCS App
±
Establish process to check and confirm staff understanding of the policy
±
Include discussion in staff handovers
±
Ensure policy is on the agenda for all supervisions
Review Sheet
CRITICAL IMPACT
Immediate action these changes are business critical and to be
delivered as a matter of urgency.
GHS15 - Coronavirus Policy and Procedure
COVID 19 Hub - Health and Safety COVID-19
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Suggested action:
±
Hold specific meetings to discuss impact
±
Display changes and impact in relevant places e.g. office, staff room, reception areas,
kitchens etc.
±
Ensure relevant staff are empowered to develop specific and individualised processes to
share policy changes
±
Share information quickly and widely
±
Ensure all staff know about the policy changes
GHS15 - Coronavirus Policy and Procedure
COVID 19 Hub - Health and Safety COVID-19
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QCS 1
QCS 1
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QCS 1
Regus House, Highbridge Industrial Estate, Oxford Road, Uxbridge, Middlesex, UB8 1HR
This policy is Copyright © Quality Compliance Systems Ltd. 2020 (Last updated 2020) and is only licensed for use with a current
Licence Certificate. If you have a current Licence Certificate, it can be accessed in your online account.
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1.1
To ensure that QCS Client Ltd remains up to date and is able to respond in the event of a member of
staff, Service User or contact, contracting the virus (SARS coronavirus-2 (SARS-CoV-2)) which results in
the disease COVID-19.
1.2
To meet the legal requirements of the regulated activities that QCS Client Ltd is registered to provide:
±
The Health Protection (Coronavirus) Regulations 2020
±
Civil Contingencies Act 2004
±
Control of Substances Hazardous to Health Regulations 2002
±
Equality Act 2010
±
Health and Social Care Act 2008 (Registration and Regulated Activities) (Amendment) Regulations
2015
±
Health and Safety at Work etc. Act 1974
2.1
The following roles may be affected by this policy:
±
All staff
±
Senior Management
2.2
The following Service Users may be affected by this policy:
±
Service Users
2.3
The following stakeholders may be affected by this policy:
±
Family
±
Commissioners
±
External health professionals
±
Local Authority
±
NHS
3.1
To ensure that safe, effective procedures are in place with staff and Service Users having information
in an accessible format.
3.2
As the spread of the virus is resulting in response requirements changing daily, QCS Client Ltd will
ensure that it stays up to date with reliable sources of information and has the flexibility to respond when
required.
1. Purpose
2. Scope
3. Objectives
GHS15 - Coronavirus Policy and Procedure
COVID 19 Hub - Health and Safety COVID-19
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QCS 1
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QCS 1
Regus House, Highbridge Industrial Estate, Oxford Road, Uxbridge, Middlesex, UB8 1HR
This policy is Copyright © Quality Compliance Systems Ltd. 2020 (Last updated 2020) and is only licensed for use with a current
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4.1
QCS Client Ltd recognises that the outbreak of a new strain of coronavirus SARS coronavirus-2
(SARS-CoV-2) which results in the disease COVID-19 is a fast-moving situation. With the World Health
Organisation (WHO) declaring this a pandemic on 11 March 2020 QCS Client Ltd understands that they
must be preparing themselves. As healthcare providers, ensuring robust infection control and business
continuity plans form part of preparing business at QCS Client Ltd for any events.
4.2
QCS Client Ltd will ensure that staff are aware and understand the importance of pandemic
preparedness and will carry out preparations by following the checklist in the Pandemic Policy and
Procedure at QCS Client Ltd. QCS Client Ltd understands that business continuity planning involves all
aspects of the business and to be effective QCS Client Ltd must work with their partners, suppliers and
commissioners to ensure that a safe and effective service can be maintained.
4.3
QCS Client Ltd understands that they have a responsibility for ensuring that staff follow good infection
control and prevention techniques. QCS Client Ltd will ensure that staff have access to reliable information
to reduce anxiety and dispel any myths and inaccurate information that may cause worry or distress to staff
or Service Users.
4.4
New guidance issued on 23 March is:
Stay at home
±
Only go outside for food, health reasons or essential work
±
Stay 2 metres (6ft) away from other people
±
Wash your hands as soon as you get home
4.5
Health and social care workers are recognised as key workers.
4. Policy
GHS15 - Coronavirus Policy and Procedure
COVID 19 Hub - Health and Safety COVID-19
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QCS 1
QCS 1
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Regus House, Highbridge Industrial Estate, Oxford Road, Uxbridge, Middlesex, UB8 1HR
This policy is Copyright © Quality Compliance Systems Ltd. 2020 (Last updated 2020) and is only licensed for use with a current
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5.1
Pandemic Policy
QCS Client Ltd recognises that the WHO has declared COVID-19 as a public health emergency of
international concern, known as a PHEIC. On 11 March 2020 this has been declared a pandemic by the
Director General of the World Health Organisation (WHO). QCS Client Ltd however, will review the
Pandemic Policy and Procedure and complete the checklist to ensure that the business is prepared and
that robust business continuity plans are in place.
QCS Client Ltd will ensure that staff have access to the Coronavirus Fact Sheet within the Forms section of
this document.
5.2
Reducing the Risk of Contracting or Spreading the Virus
QCS Client Ltd will ensure that staff follow the WHO advice to reduce the risk of contracting the virus and
reducing the risk of spreading it. The following procedures must therefore be followed;
±
Wash your hands regularly and properly
by using alcohol-based hand rub or soap and water
±
Maintain at least 2 metres (6 feet) distance
between yourself and anyone who is coughing or
sneezing (social distancing). When someone coughs or sneezes they spray small liquid droplets from
their nose or mouth which may contain the virus. If you are too close, you can breathe in the droplets,
including the COVID-19 virus if the person coughing has the disease
±
Avoid touching eyes, nose and mouth
. Hands touch many surfaces and can pick up viruses. Once
contaminated, hands can transfer the virus to your eyes, nose or mouth. From there, the virus can
enter your body and can make you sick
±
Practice respiratory hygiene.
Make sure you, and the people around you, follow good respiratory
hygiene. This means covering your mouth and nose with your bent elbow or tissue when you cough or
sneeze. Then dispose of the used tissue immediately. Droplets spread virus. By following good
respiratory hygiene you protect the people around you from viruses such as cold, flu and COVID-19
±
If you have a fever (37.8 degrees, a new/persistent cough) you must self isolate for 7 days.
The NHS advice must be followed below
;
±
If you have symptoms of coronavirus infection (COVID-19), however mild, stay at home and do not
leave your house for 7 days from when your symptoms started
±
If you live with someone who has symptoms, you will need to stay at home for 14 days from the day
their symptoms started. This is because it can take 14 days for symptoms to appear
±
If more than 1 person at home has symptoms, stay at home for 14 days from the day the first
person started having symptoms
±
If you get symptoms, stay at home for 7 days from when your symptoms start, even if it means
you're at home for longer than 14 days
±
If you do not get symptoms, you can stop staying at home after 14 days
±
Stay informed and follow advice given by 111 or Public Health England.
National and local
authorities will have the most up-to-date information on whether COVID-19 is spreading in your area.
They are best placed to advise on what people in your area should be doing to protect themselves
5.3
Handwashing
Staff should wash their hands:
±
Before leaving home
±
On arrival at work
±
After using the toilet
±
After breaks and sporting activities
±
Before food preparation
±
Before eating any food, including snacks
±
Before leaving work
±
On arrival at home
5.4
Confidentiality
QCS Client Ltd will follow confidentiality and GDPR policies and procedures to ensure that the details of
5. Procedure
GHS15 - Coronavirus Policy and Procedure
COVID 19 Hub - Health and Safety COVID-19
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Regus House, Highbridge Industrial Estate, Oxford Road, Uxbridge, Middlesex, UB8 1HR
This policy is Copyright © Quality Compliance Systems Ltd. 2020 (Last updated 2020) and is only licensed for use with a current
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staff and Service Users with suspected or confirmed COVID-19 is kept confidential. Employees should also
respect each other
s confidentially and take care not to inadvertently share information when using social
media.
Where staff are suspected or confirmed to have contracted COVID-19, their personal details should be
treated as confidential, as they would be for any other QCS Client Ltd Service User.
5.5
Safe Staffing
In the event of an outbreak of COVID-19, where staff are moved from other areas to support work on
COVID
-19, assessments should be made on the ability to continue to deliver safe and effective care in the
services affected. Steps should be taken to mitigate any risks resulting from staff moving to other areas.
5.6
Reducing the Risk of Stigmatisation
Stigma occurs when people negatively associate an infectious disease, such as COVID-19, with a specific
population. In the case of COVID-19, there are an increasing number of reports of public stigmatisation
against people from areas affected by the epidemic, this means that people are being labelled,
stereotyped, separated, and/or experience loss of status and discrimination because of a potential
negative affiliation with the disease. QCS Client Ltd will ensure that staff understand the importance of
preventing and addressing
social stigma
by making sure facts are available to staff and Service Users.
5.7
Definition of Contact
Contact with a case is defined as any of the following:
±
Living in the same household
±
Direct contact with the case or their body fluids, or in the same room of a healthcare setting when an
aerosol generating procedure is undertaken on the case without appropriate PPE
±
Direct or face to face contact with a case, for any length of time
±
Being within 2 metres of the case for any other exposure not listed above, for longer than 15 minutes
±
Being otherwise advised by a public health agency that contact with a confirmed case has occurred
±
Contacts are not considered cases and if they are well they are very unlikely to spread the infection
to others
5.8
Actions if a Service User Meets the Criteria and Displays Symptoms
If a Service User arrives at QCS Client Ltd complaining of symptoms and meets the criteria above from
either travelling or contact with others, staff must make sure;
±
The Service User is isolated safely and staff should withdraw from the room
±
They immediately wash their hands and avoid touching the face, nose, mouth or eyes
±
They contact 999 if an emergency (if they are seriously ill or injured or their life is at risk) and explain
which country they have returned from in the last 14 days and outline their current symptoms
±
Whilst they wait for an ambulance to arrive, staff should remain at least 2 metres from other people.
They should avoid touching people, surfaces and objects and be advised to cover their mouth and
nose with a disposable tissue when they cough or sneeze and put the tissue in a bag then throw the
tissue in the bin. If they do not have any tissues available, they should cough and sneeze into the
crook of their elbow
±
If they need to go to the bathroom whilst waiting for medical assistance, they should use a separate
bathroom if available. This will apply only to the period of time while waiting for transport to hospital
5.9
Action if a Member of Staff Reports Symptoms
±
QCS Client Ltd will ensure that the member of staff self isolates for 7 days
±
Advice must be sought on what action will need to take place for any Service Users that they may have
had contact with
±
If a member of staff reports that there are concerns about their children, close family, friends who they
have had close contact with they must again self isolate based on current guidelines
±
QCS Client Ltd must ensure that confidentiality is maintained and that records are held in line with Data
Protection Act requirements
±
In the event of a confirmed case, closure of the office or workplace is not recommended. QCS Client
Ltd will be contacted by the Public Health England (PHE) local
Health Protection Team
to discuss the
case, identify people who have been in contact with them and advise on actions that should be taken
5.10
Cleaning the Office and Workplace Where There are Confirmed Cases of COVID-19
GHS15 - Coronavirus Policy and Procedure
COVID 19 Hub - Health and Safety COVID-19
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Regus House, Highbridge Industrial Estate, Oxford Road, Uxbridge, Middlesex, UB8 1HR
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Coronavirus symptoms are similar to a flu-like illness and include cough, fever, or shortness of breath.
Once symptomatic, all surfaces that the person has come into contact with must be cleaned including:
±
All surfaces and objects which are visibly contaminated with body fluids
±
All potentially contaminated high-contact areas such as toilets, door handles, telephones
±
Clothing and linen used by the person should be set aside pending assessment of the person by a
healthcare professional
Public areas where a symptomatic individual has passed through and spent minimal time in (such as
corridors) but which are not visibly contaminated with body fluids do not need to be specially cleaned and
disinfected.
5.11
Rubbish Disposal Including Tissues
All waste that has been in contact with the individual with symptoms, including used tissues must be put in a
plastic rubbish bag and tied. These bags should be placed into another bag, tied securely and kept
separate from other waste within the room. This must be put aside for at least 72 hours before being
disposed of as normal.
5.12
Raising Concerns
QCS Client Ltd has effective procedures in place to allow staff to raise any concerns in relation to
equipment, policies and processes for managing COVID-19 at the earliest opportunity. All staff must be
aware of the Whistleblowing Policy and Procedure at QCS Client Ltd and be able to raise concerns without
any fear and receive timely feedback on their concerns.
5.13
Working from Home
Where staff at QCS Client Ltd are able to work from home, and QCS Client Ltd has agreed to the
arrangement, QCS Client Ltd has the following expectations;
±
Staff can work independently and on their own initiative
±
Staff are able to motivate themselves
±
Complete agreed work within set deadlines
±
Staff can manage their workload effectively
±
Staff can cope well under any new pressure posed by working at home
±
Staff will adopt healthy work from home practices which includes compliance with Health and Safety
±
Staff will maintain contact with QCS Client Ltd and colleagues with whom they would usually interact
with
±
Confidentiality will be maintained in line with the Data Protection Act
±
Any concerns will be raised immediately with Prof Charlie Brown
±
Meeting with Service Users or external organisations will not take place with the employees at home
unless teleconferencing facilities are used
QCS Client Ltd understands during the coronavirus outbreak, that where the employee's role makes home
working feasible, it will consider this type of working on a case by case basis. QCS Client Ltd can reverse
the decision to allow home working if there are concerns about an individual or productivity and the smooth
running of the business is adversely affected. The decision to temporarily allow home working is not a
contractual change.
QCS Client Ltd will investigate mechanisms to communicate effectively with staff who work from home. The
free software made available by Microsoft,
Teams
, to support video conferencing and calls over wi-fi is an
option that can be considered.
5.14
For those who are at increased risk of severe illness from coronavirus (COVID-19) are
being instructed to stay at home.
This group includes those who are:
±
Aged 70 or older (regardless of medical conditions)
±
Under 70 with an underlying health condition listed below (i.e. anyone instructed to get a flu jab as an
adult each year on medical grounds):
±
Chronic (long-term) respiratory diseases, such as
asthma
,
chronic obstructive pulmonary disease
(COPD)
, emphysema or
bronchitis
±
Chronic heart disease, such as
heart failure
±
Chronic kidney disease
GHS15 - Coronavirus Policy and Procedure
COVID 19 Hub - Health and Safety COVID-19
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QCS 1
QCS 1
QCS 1
QCS 1
Regus House, Highbridge Industrial Estate, Oxford Road, Uxbridge, Middlesex, UB8 1HR
This policy is Copyright © Quality Compliance Systems Ltd. 2020 (Last updated 2020) and is only licensed for use with a current
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±
Chronic liver disease, such as
hepatitis
±
Chronic neurological conditions, such as
Parkinson
s disease
,
motor neurone disease
,
multiple
sclerosis (MS)
, a learning disability or cerebral palsy
±
Diabetes
±
Problems with your spleen – for example,
sickle cell
disease or if you have had your spleen
removed
±
A weakened immune system as the result of conditions such as
HIV and AIDS
, or medicines such
as
steroid tablets
or
chemotherapy
±
Being seriously overweight (a BMI of 40 or above)
±
Those who are pregnant
Note: there are some clinical conditions which put people at even higher risk of severe illness from COVID-
19. If you are in this category, next week the NHS in England will directly contact you with advice on the
more stringent measures you should take in order to keep yourself and others safe. For now, you should
rigorously follow the social distancing advice in full, outlined below.
People falling into this group are those who may be at particular risk due to complex health problems such
as:
±
People who have received an organ transplant and remain on ongoing immunosuppression medication
±
People with cancer who are undergoing active chemotherapy or radiotherapy
±
People with cancers of the blood or bone marrow such as leukaemia who are at any stage of treatment
±
People with severe chest conditions such as cystic fibrosis or severe asthma (requiring hospital
admissions or courses of steroid tablets)
±
People with severe diseases of body systems, such as severe kidney disease (dialysis)
5.15
Guidance for Households with Possible COVID-19 Infection
New guidance to stay at home for 14 days if someone in your household has symptoms of COVID-19 is the
focus of the next stage of a public awareness campaign launched by Health and Social Care Secretary
Matt Hancock today.
The new guidance will set out that individuals will still be asked to self-isolate for 7 days from the onset of
COVID
-19 symptoms but any individuals in the household will now be asked to self-isolate for 14 days from
that moment as well.
If other members of your household develop symptoms, however mild, at any time during the 14 days, they
must not leave the home for 7 days from when symptoms started.
The new phase of the campaign will build on the existing TV, radio, online, digital and billboard adverts
currently visible all over the country. These reinforce the importance of washing your hands more often
and for 20 seconds, and ask people to self-isolate for 7 days if they develop a high temperature or a new
continuous cough, however mild.
Government has taken the further measure of asking whole households to isolate because it is likely that
people living with others will infect each other or be infected already. Staying at home for 14 days will
greatly reduce the overall amount of infection the household could pass on to others in the community.
The Prime Minister also today set out a number of social distancing measures to reduce the risk of
infection from the spread of coronavirus. For those who remain well, are under 70 or do not have an
underlying health condition, they are advised to limit their social contact where possible, including using
less public transport, working at home and considering not going to pubs, restaurants, theatres and bars.
For those who are over 70, have an underlying health condition or are pregnant, they are strongly advised
against these activities and to significantly limit face-to-face interaction with friends and family if possible.
The government
s public awareness campaign offers clear, practical advice so people can play their part in
preventing and slowing the spread of the virus.
5.16
QCS Client Ltd will update the practice website and direct Service Users to the most recent guidance.
5.17
COVID
-19 - GP guide personal protective equipment
Droplet and faecal spread seem to be the primary forms of transmission of Coronaviruses. Either direct
contact with droplets coughed at you or onto surfaces that are then transferred to you are the principle
concerns in General Practice.
Basic Protection:
±
Disposable aprons
±
Disposable gloves
GHS15 - Coronavirus Policy and Procedure
COVID 19 Hub - Health and Safety COVID-19
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QCS 1
QCS 1
QCS 1
QCS 1
Regus House, Highbridge Industrial Estate, Oxford Road, Uxbridge, Middlesex, UB8 1HR
This policy is Copyright © Quality Compliance Systems Ltd. 2020 (Last updated 2020) and is only licensed for use with a current
Licence Certificate. If you have a current Licence Certificate, it can be accessed in your online account.
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±
Fluid resistant face mask
±
Eye protection should be worn when there is a risk of contamination to the eyes from splashing of
secretions (including respiratory secretions), blood body fluids or excretions. An individual risk
assessment should be carried out prior to/at the time of providing care
Eye/face protection can be achieved by the use of any one of the following:
±
Surgical mask with integrated visor
±
Full face shield/visor
±
Polycarbonate safety spectacles or equivalent
Face masks for general patient assessment only need to be fluid resistant surgical mask types. Higher
levels of protection FFP-3 masks are used for aerosol generating procedures and need to be fit tested
ideally. It is not anticipated that these will be needed in most General Practice situations.
Once worn, masks should not be touched and should be changed if they become damp or damaged.
See how to Don (put on) and (take off) Doff PPE in the Further Reading section.
6.1 Pandemic
±
A pandemic is the worldwide spread of a new disease
6.2 World Health Organisation
±
The World Health Organisation (WHO) is a specialised agency of the United Nations that is concerned
with world public health
6.3 COVID-19
±
Novel coronavirus is a new strain of coronavirus first identified in Wuhan City, China. The virus was
named severe acute respiratory coronavirus 2 (SARS-CoV-2). The disease it causes is called COVID-
19
6.4 Outbreak
±
A disease outbreak is the occurrence of disease cases in excess of normal expectancy. The number of
cases varies according to the disease-causing agent, and the size and type of previous and existing
exposure to the agent
6.5 Social Stigma
±
Social stigma in the context of health is the negative association between a person or group of people
who share certain characteristics and a specific disease. In an outbreak, this may mean people are
labelled, stereotyped, discriminated against, treated separately, and/or experience loss of status
because of a perceived link with a disease. Such treatment can negatively affect those with the
disease, as well as their caregivers, family, friends and communities. People who do not have the
disease but share other characteristics with this group may also suffer from stigma. The current
COVID
-19 outbreak has provoked social stigma and discriminatory behaviours against people of
certain ethnic backgrounds as well as anyone perceived to have been in contact with the virus
6.6 The Health Protection (Coronavirus) Regulations 2020
±
The Health Protection (Coronavirus) Regulations 2020 was put in place with immediate effect on 25th
February 2020 to impose restrictions on any individual considered by health professionals to be at risk
of spreading the virus
±
The regulations apply to any individuals seeking to leave supported isolation before the current
quarantine period of 7 days is complete. It will also apply to future cases during the current coronavirus
incident where an individual who may be infected or contaminated could present a risk to public health
6.7 Social Distancing
±
Social distancing measures are steps you can take to reduce the social interaction between people.
This will help reduce the transmission of coronavirus (COVID-19)
6. Definitions
GHS15 - Coronavirus Policy and Procedure
COVID 19 Hub - Health and Safety COVID-19
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QCS 1
QCS 1
QCS 1
QCS 1
Regus House, Highbridge Industrial Estate, Oxford Road, Uxbridge, Middlesex, UB8 1HR
This policy is Copyright © Quality Compliance Systems Ltd. 2020 (Last updated 2020) and is only licensed for use with a current
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As well as the information in the 'underpinning knowledge' section of the review sheet we recommend that
you add to your understanding in this policy area by considering the following materials:
Advanced Decisions to Refuse Treatment FAQs around COVID-19:
https://www.rcgp.org.uk/about
-
us/rcgp
-
blog/advanced
-
decisions
-
to
-
refuse
-
treatment
-
living
-
wills.aspx
Coding advice for all staff:
https://elearning.rcgp.org.uk/pluginfile.php/148957/mod_resource/content/1/Coding%20advice%20COVID
-
19%20
-
%20Clinicians%20%281%29.pdf
NHSE
- NEXT STEPS ON GENERAL PRACTICE RESPONSE TO COVID 19, 19 March 2020:
https://www.england.nhs.uk/coronavirus/wp
-
content/uploads/sites/52/2020/03/preparedness
-
letter
-
primary
-
care
-
19
-
march
-
2020.pdf
Putting on (donning) PPE for suspected COVID-19 case:
https://www.rcgp.org.uk/
-
/media/Files/Policy/A
-
Z
-
policy/2020/covid19/isolation%20room%
20templates/Donning
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and
-
Doffing
-
Poster
Professionals providing this service should be aware of the following:
±
QCS Client Ltd must make sure they have the facts about the new coronavirus or the disease COVID-
19 from a reliable source. Public Health England and the Department of Health and Social Care are 2
examples. Staff should read the fact sheet in the Forms section for more information
±
QCS Client Ltd must have an up to date business continuity plan in place. The Pandemic Policy and
Procedure has a checklist to help plan for an outbreak of a disease like COVID-19
±
It is important that Service Users are made aware of how they can help limit the spread of COVID-19
and that they understand the signs and symptoms of the disease
±
QCS Client Ltd will need to work closely with the Clinical Commissioning Group (CCG), other health
providers, suppliers and other agencies to ensure that there is continuity and consistency of care
±
The current understanding is that the virus does not survive on surfaces for longer than 72 hours.
Regular cleaning of frequently touched hard surfaces and hands will therefore help to reduce the risk
of infection
±
Washing your hands often, with soap and water, or use alcohol sanitiser that contains at least 60%
alcohol if handwashing facilities are not available - this is particularly important after taking public
transport
People affected by this service should be aware of the following:
±
A coronavirus is a type of virus. Coronaviruses are common across the world. Typical symptoms of
coronavirus include fever and a cough that may progress to severe pneumonia causing shortness of
breath and breathing difficulties. This new virus is called SARS coronavirus-2. The disease it causes is
called COVID-19
±
There is no vaccine at the moment for this virus. Washing your hands regularly with soap and water will
help prevent the spread of the disease. Try not to touch your eyes, nose and mouth with unwashed
hands
±
Its ok to feel worried or anxious. QCS Client Ltd has plans in place to make sure you will get the care
that you need
±
Washing your hands often, with soap and water, or use alcohol sanitiser that contains at least 60%
alcohol if handwashing facilities are not available - this is particularly important after taking public
transport
Key Facts
-
Professionals
Key Facts
-
People affected by the service
Further Reading
GHS15 - Coronavirus Policy and Procedure
COVID 19 Hub - Health and Safety COVID-19
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QCS 1
QCS 1
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Regus House, Highbridge Industrial Estate, Oxford Road, Uxbridge, Middlesex, UB8 1HR
This policy is Copyright © Quality Compliance Systems Ltd. 2020 (Last updated 2020) and is only licensed for use with a current
Licence Certificate. If you have a current Licence Certificate, it can be accessed in your online account.
Use without a current Licence Certificate is strictly prohibited.
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To be
outstanding
in this policy area you could provide evidence that:
±
The wide understanding of the policy is enabled by proactive use of the QCS App
±
QCS Client Ltd has robust infection control policies and procedures in place and staff understand the
importance of good hand hygiene, how to use personal protective equipment appropriately and they
share their knowledge with Service Users appropriately
±
Staff have accurate and up-to-date information and QCS Client Ltd is able to respond quickly and
safely to a fast-changing situation
±
QCS Client Ltd has shared its pandemic and business continuity plan and everyone knows what their
roles and responsibilities are
±
QCS Client Ltd has additional information on their text message confirmations directing Service Users
to check the latest situation before attending the practice
The following forms are included as part of this policy:
Title of form
When would the form be
used?
Created by
COVID
-19 FACT SHEET V1.0 -
Service Users and Staff - GHS15
To provide information for staff
and Service Users
QCS
FACT SHEET 4.0 - GHS15
To provide information to
managers during the pandemic
QCS
COVID
-19 Easy Read - GHS15
To provide information in an
accessible format
QCS
Stay at Home guidance - GSH15
To advise around isolation
QCS
RCGP Patient services
prioritisation - GHS15
To prioritise Service User
services during COVID-19
QCS
Key Worker Letter - GHS15
To ensure that Key Workers are
able to travel to work freely and
can access schooling if required
for their children
QCS
Outstanding Practice
Forms
GHS15 - Coronavirus Policy and Procedure
COVID 19 Hub - Health and Safety COVID-19
Page 11/11
QCS 1
QCS 1
QCS 1
QCS 1
Regus House, Highbridge Industrial Estate, Oxford Road, Uxbridge, Middlesex, UB8 1HR
This policy is Copyright © Quality Compliance Systems Ltd. 2020 (Last updated 2020) and is only licensed for use with a current
Licence Certificate. If you have a current Licence Certificate, it can be accessed in your online account.
Use without a current Licence Certificate is strictly prohibited.
Page 11/11
Page 11/11
Page 11/11
Page 11/11

*All information is correct at the time of publishing. Use of this material is subject to your acceptance of our terms and conditions.

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