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09th March 2022

New online system launched for ongoing provision of free PPE for care staff

A new online platform to order personal protective equipment (PPE) in England has been launched.

The new system builds on user feedback to improve the experience of those using the site.

It also follows an announcement earlier in the year that stated adult social care providers and others will continue to receive COVID-19 PPE free of charge until 31st March 2023 or until infection prevention and control (IPC) guidance is withdrawn or significantly amended. This is to ensure staff and the people they care for are protected as we learn to live with COVID-19.

There is an ongoing migration period from the previous system to the new platform, and from 4th April 2022, all customers will be automatically redirected to the new PPE portal from the previous site. The new platform will be managed by NHS Supply Chain.

Benefits of the system

Some of the key benefits of the new platform are a more user-friendly site that makes it easier to place orders, view order limits and track deliveries, and, where needed, the capability for responding to and mitigating against evolving situations and potential future health crises.

Eligible users have been emailed about their transfer to the new platform and communication will continue over the coming weeks.

Any questions about the new platform?

If you have any questions regarding the migration, contact the customer services team on 0800 876 6802, which is available 7am to 7pm, 7 days a week. Users can also raise queries directly through the new platform.

*All information is correct at the time of publishing. Use of this material is subject to your acceptance of our terms and conditions.

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